Reply from Healf

5 days ago

Hi Nordia,

Trust you’ve been doing well.

My name is Wellie, and I’m part of the Customer Wellbeing Team here at Healf.

I'm sorry to hear you've had trouble managing your subscription through our website. I understand how frustrating that must be, especially when you're simply trying to make changes to your account.

I've sent you a direct email so I can look into this properly and support you further. When you have a moment, please check your inbox and reply with a few more details, including the email address you're using to log in and any error messages you're seeing. If possible, screenshots would also be helpful.

I look forward to hearing from you and getting this resolved.

With Healf,

Reply from Healf

5 days ago

Hi Nicola,

Thank you for taking the time to share your feedback.

I'm sorry to hear that the 10% welcome discount did not apply at checkout as expected. I understand how frustrating that must have been, especially as a first-time customer.

I've sent you a direct email to the address linked to your order so we can look into this properly and help resolve it for you. When you have a moment, please check your inbox and junk folder in case it has landed there.

I'm pleased to hear that your order arrived promptly, and I look forward to getting this sorted for you.

With Healf,

Reply from Healf

5 days ago

Hi Kim,

Trust you've been doing well.

My name is Wellie, and I'm part of the Customer Wellbeing Team here at Healf.

I'm sorry to hear about your experience. I completely understand how frustrating it must have been to activate your kit, be told it wasn't activated, have that issue resolved, then wait longer than expected for your results only to face the same activation error again when trying to access them. After returning your sample and waiting for your results, you should have been able to access them without any further issues.

Our team dedicated to supporting Healfzone members has reached out to you via email so I can support you directly with this and get to the bottom of what's happened.

When you have a moment, please check your inbox and reply to our email. I'm looking forward to hearing back and helping resolve this for you as quickly as possible.

With Healf,

Reply from Healf

A day ago

Hello Evelina,

Being your first stop for supplements is something we cherish, and your support as a customer genuinely helps us keep doing what we love. The personal messages come straight from the heart, so knowing they are appreciated makes them all the more worthwhile.

Supporting small businesses like ours really does make a difference and we are so grateful to have you in our corner. We will always do our best to deserve that trust.

With Healf,

Reply from Healf

A day ago

Hello Revae,

How exciting that you are already noticing a difference with the castor oil, that is genuinely lovely to hear, especially so soon after receiving it. It is one of those products with such a long history of use and we are so glad it is already making an impression for you.

We take extra care when it comes to glass packaging because we know how important it is for it to arrive exactly as it should. Knowing that the updates, the packaging and the delivery all gave you peace of mind throughout makes us really happy. We hope you continue to love it and look forward to being part of your wellness routine.

With Healf,

Reply from Healf

5 days ago

Hi Mick,

Thank you for taking the time to share your feedback, and I'm sorry for the frustration caused by the delay with your order and the lack of updates along the way.

Unfortunately, this product has been affected by ongoing shipment and supply issues from the brand, which resulted in a much longer wait than we had anticipated. We understand how disappointing this experience has been and recognise that our communication should have been better throughout.

I've sent you a direct message in WhatsApp so we can discuss this further and provide support privately. When you have a moment, please check your inbox, and I'll be happy to help with any outstanding concerns.

With Healf,

Reply from Healf

A day ago

Hi Sally,

Thank you so much for your kind words. We're delighted to hear that you enjoyed our range of products, found our prices competitive, and had a smooth delivery experience.

We really appreciate you taking the time to share your feedback, and we're thrilled to hear you'd shop with us again.

If there's ever anything we can help you with, please don't hesitate to get in touch.

With Healf,

Reply from Healf

A day ago

Hi Joanna,

Thank you for taking the time to leave a review.

We're so pleased to hear your order arrived quickly and that you were able to make the most of our 4th item free offer. It's great to know it added a little extra value to your experience.

If there's ever anything we can help you with, please don't hesitate to get in touch.

With Healf,

Reply from Healf

4 days ago

Hello Iza,

That genuinely means so much to us! Quality is truly at the heart of everything we do at Healf, so hearing that it's landing that way for you makes it all worth it. We hope you keep loving every bit of it.

With Healf,

Reply from Healf

4 days ago

Hello Janis,

So glad the quality is hitting the mark for you! That is something we really care about, and it is always lovely to hear. Hope you continue to enjoy!

With Healf,

Reply from Healf

4 days ago

Hello Sharon,

How brilliant that your Leaf kit razors arrived so swiftly! Three days is exactly the kind of experience we want every order to be, smooth from start to finish. It is so lovely to hear the whole process felt easy, and your recommendation truly means the world to us. We hope you absolutely love using them!

With Healf,