headspace Reviews 758

What a joke of a trust pilot score. Headspace is great

Around 6 hours before my subscription was due to renew, I selected their Black Friday discount. When I checked my account page, it showed it would renew at half price but when it did renew, I was charged the full time price. When I contacted support, they agreed to refund me the difference within 1-3 working days but did not do so. When I contacted them again, they cancelled my subscription instead! This response was completely inappropriate. Also note that it takes a long time (days) to receive a response to support queries - if they respected their customers, they'd take on more staff to prevent this backlog. They are supposed to be concerned with mental health but caused me undue stress.

I was not warned that a renewal was coming. I thought I cancelled my membership. When I saw the charge to my credit card, I contacted them the same day. They took days to respond and said that the refund period had expired and refused to return my money. The renewal was double what I paid for the original membership, and double what people can get the membership for now.

Their auto renewal is a come-on scam. I tried to cancel on the very day it was auto renewed. Their refusal to refund my inflated renewal shows that their business model relies on this and not on providing customer satisfaction.

I was automatically renewed without any notice. I responded within a day of the notice and was told I was to late to cancel. Several emails have been exchanged with no resolution yet.I even offered to accept a 50% credit and they rejected that. Very unhappy with their predatory actions.

12/2025 After several frustratng emails, I pointed ut that their own website states that they will provide notice of upcoming auto-renewal (they didn't), they agreed to make an "exception" to their policy. I'm not going to chnage my rating because it shoud not have been so difficult to resolve but I felt I shoud acknowledge that they did the right thing.

I forgot to cancel and immediately emailed in. Angie would not budge. Very user unfriendly.

Shite useless customer service

Avoid at all costs.
They have taken three subscriptions from my credit cards , and refuse to engage with me in any meaningful communication to secure a refund.
Totally unethical IMHO.
Wish I had checked out the Trustpilot website before I made my purchase. Apparently, their track record is shameful.
So instead of Headspace calming my anxiety, I am in a rage with them over there unethical behaviour.
I want my money back – – now.

Terrible customer service. No technical support available when logging in appears impossible! Very disappointing & frustrating…. Historically I have always enjoyed using Headspace!

Another scumbag company charging old users $99.99 a year when the new rates are $69.99 year. Absolutely shameless!!!

It's always the same, sooo boring

I had a poor experience. Charged without warning. Refused refund despite cancelling immediately. Tried to use it but it seems rpre prepared templates etc. Could not be bothered after the bad experience with them

Terrible company, there is no customer service, all they care about is making money

I’ve been a paying subscriber, but the Headspace app has not worked since 13 October. Even the audio player on their website doesn’t function. Headspace acknowledged the issue as an “urgent technical failure,” yet despite being less than halfway through my annual subscription, they refused to issue a refund.

This is completely unacceptable and contravenes EU/Irish consumer law, which requires digital services to be functional for the duration of the contract. Instead, they cancelled my auto-renewal while keeping my money for a service I cannot use.

This used to be a great product, but the support experience has been appalling.
Stay well away until they fix their app and their customer service.

I tried this app for the trial period and the yearly subscription was automatically taken with no possibility of a refund. This is predatory behaviour which goes against the whole ethos of the product. I emailed many times and even tried calling with no luck.

I have used Headspace for several years, however I cancelled my subscription this month as the phone app on Android has become painfully slow and laggy. I long for the days of simple meditations with Andy & Eve, Headspace is now too Americanised and much of the content is irrelevant as I no longer work. Such a shame as I used to enjoy it. I'm still meditating, there are great meditations on YouTube for free.

Got this app free through Kaiser, so I can’t complain on financial grounds. But I was completely unimpressed with the app. Tried a text-based coaching session - what a joke! It was like chatting with a bot (maybe I was…. ?). Was asked what I needed help with. After typing out an explanation of what I want to work on, the response was just a repetition of what I had typed and a question asking whether I wanted to schedule another session a week later. Not helpful at all…..

Ended my subscription in time, but they still charged for a full hear. After showing them that I ended my subscription in time by email, I was told that they are "unable to refund".

Excellent customer support and quick responses.

I enjoyed some of the features and courses but as others highlight there is a lot of repetition between different meditations and courses even though they maybe called different things.
The worst thing is functionality, it takes several attempts to even get into the app and is slow or almost unresponsive when in.
I have uninstalled and reinstalled it several times (as well as logging out and back in but nothing helps.
This means I use it a lot less as it is really frustrating, kind of counter intuitive (??)