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The Headset Store Reviews 3,949

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the helpfulness and expertise of the staff in guiding them to the right products. People are particularly impressed with the speedy delivery, often receiving their orders the very next day, and the overall ease of the ordering process. The products themselves are frequently described as high quality and exactly as expected, meeting or exceeding customer needs. However, some customers also noted occasional issues with courier services, leading to delayed deliveries, or received products that were not initially suitable for their specific needs. A few other people also felt that the packaging for small items was excessive.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing them as exactly as described,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, consistently describing it as attentive, effective, and excellent... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and efficiency of the ordering... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a MS-bedbound UK OAP lifelong learner spends every day exercising my hobby and passion on the educational site FutureLearn. I now have semi-functional use of only my left upper limb. I am n... See more

Rated 5 out of 5 stars

Absolutely delighted with my UH37 headset purchase from the Headset store. Great prices, super fast delivery, and top notch customer service. HUGE shout out to Stacy for managing to get my order t... See more

Rated 5 out of 5 stars

Amazing service! From the initial online chat right through to support after delivery, the service has been exceptional. The knowledge of the advisor on the chat was spot on; he was friendly & effic... See more

Rated 5 out of 5 stars

Hi, these headphones are going to be used to bank my voice as I have Motor Neurone disease. I have yet to try them as waiting for the speech therapist to come. However, they look amazing and I’m looki... See more


Company details

  1. Telecommunications Service Provider
  2. Phone and Internet Service
  3. Telecommunications Equipment Supplier
  4. Telephone Company

About The Headset Store

Written by the company

The Headset Store are an experienced provider of Business Headsets, Office Headsets and Call Centre Headsets and have extensive knowledge of all major Business Telephone Systems, Handsets where we offer guaranteed compatibility with our range of Headsets.

Our large range of Professional Business Headsets offer amazing value for all businesses. We have over 50,000 existing customers ranging from Small SME to Councils, Schools, NHS and Corporate Businesses.

As a Leading Headset Supplier, Headset Store can advise on the correct Wireless and Wired Telephone Headsets. We specialise in Call Centre Headsets, Plantronics Headsets and Business Headsets which are all available to purchase online or over the telephone where we offer next day delivery from our warehouse in Warwickshire.

We have a diverse range of over 5,000 headsets in stock which cover all major brands and models from manufacturers such as Vega, Poly, EPOS, Sennheiser Yealink and Jabra. Our main aim at Headset Store is to ensure you choose the right headset for your business. We always pride ourselves on offering good honest advice to our customers and always meet the service levels our customers require.

Call The Headset Store on 01675 432 123 for help choosing your Business Headsets.

The UK's Number #1 Headset Supplier

Written by the company

Why over 50,000 Businesses Choose Us
The Headset Store are one of Europe's leading Business Headset retailers. With over 50,000 customers and 20 years of historical trading, we are committed to offering UK businesses the very best service, the lowest prices and the best availability of Headset stock anywhere in the UK.
Buy The Best Brands Direct
The Headset Store directly partner with leading Headset manufacturers including Poly, Jabra, Yealink, EPOS, Sennheiser and VEGA and offer fast next day delivery to all UK businesses.

Buy The Best Brands Direct

Fast 24 Hour Delivery via DPD

Fast 24 Hour Delivery via DPD
The Headset Store directly partner with leading Headset manufacturers including Poly, Jabra, Yealink, EPOS, Sennheiser and VEGA and offer fast next day delivery to all UK businesses.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good shopping experience

Clear info on website.
Used the online help to get more info...quick reply and very helpful.
Purchase process straightforward.
Delivery very quick.
Have used headphones once....seem to work well.Bought for an online course using Microsoft Teams, but that won't start until September!

5 August 2025
Rated 5 out of 5 stars

Faultless

Great choice, well-listed and decribed on website. Easy ordering and timely delivery. Pleased with product quality and performance.

1 August 2025
Rated 5 out of 5 stars

Quick Delivery

Quick Delivery. Items exactly as described. Had problems with the sound quality at first but then we followed the instructions and waited until the unit was fully charged everything worked perfect.

10 July 2025
Rated 5 out of 5 stars

Help and advice superb

Right from the advice of which headset to get to work with my needs through to the help from the guys when I was struggling to get it working was 100%. Turns out there is a very small on off button under the mouth piece that wasn't shown in any of the instructions that needed to be turned on. Love the heqadset. Has made life so much easier with the calls.

4 July 2025
Rated 5 out of 5 stars

Amazing product and service

We ordered a headset for our Polycom VVX 411 phones from The Headset Store, and it arrived the following afternoon, exactly as promised. The product works perfectly, the audio clarity is amazing, and the microphone’s noise reduction is effective too.

We wanted to track our order, so we used the live chat and received an instant response with all the details we needed.

Overall, a fantastic experience. Great product, fast delivery, and excellent customer service. Highly recommended!

7 July 2025
Rated 5 out of 5 stars

FIVESTAR CUSTOMER CARE

I am a MS-bedbound UK OAP lifelong learner spends every day exercising my hobby and passion on the educational site FutureLearn. I now have semi-functional use of only my left upper limb. I am not typing but rather dictating using Dragon NaturallySpeaking from Nuance. I need a flexible yet sturdy headset to let me live my life as I desire. Imagine my dismay when, after 5+ years of hard use, my Jabra model finally expired. When I contacted Stacey from The Headset Store an upgraded replacement wars back on my compared to those later.

Now that is knowing your customer's special needs and reacting with truly EXCELLENT customer care. Thank you so much!

Imagine my dismay when, of five years of all use

30 June 2025

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