HD Surveys Reviews 

35
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Had a survey done in March was all ok. Now in September I need a receipt for the survey which I never received. After untold emails and 3 phone calls still no receipt. No one replies to emails which I... See more

Rated 5 out of 5 stars

Couldn’t recommend HD Surveys enough they was amazing from start to finish! The tracking portal is so easy to use they update you via email every step of the way the survey was booked nice and quick a... See more

Rated 5 out of 5 stars

Franchesca was very thorough for my level two homebuyer survey. She called me immediately after completing it providing a verbal report and then in less than five working days a thorough written repor... See more

Rated 5 out of 5 stars

I found HD surveys via a Google search, read the reviews and asked them to conduct a survey on a property I had put an offer on. From booking the level 3 survey, the survey was conducted wi... See more

Company details

  1. Chartered Surveyor
  2. also in
  3. Real Estate Surveyor
  4. Surveyor

Written by the company

REPUTABLE. RELIABLE. REGULATED. High quality, impartial and detailed expert surveys you can trust. Our experienced and knowledgeable team at HD Surveys provides surveys that are fair, honest, reliable and transparent. At HD Surveys we are recognised for our exceptional service in delivering value to our clients.  We offer an extremely competitive pricing structure whilst maintaining our high standards at all times. Why HD Surveys? > RICS regulated > Fully qualified team of MRICS Building Surveyors. > Extensive experience in Expert Witness reports. > Best in class logistics and administration teams. > Adaptable, prompt and highly diligent service > High tech services include; thermal imaging and drones.


Contact info

4.1

Great

TrustScore 4 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(35)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service by the HD team

I recently used HD Surveys for a level 2 home survey. They have been brilliant from start to finish. The booking part was very simple and the office staff (Michelle) I spoke to a couple of times was incredibly helpful with a few queries that I had. William carried out the survey and a day after the survey he called me to provide a summary of key points. This was so helpful as when the report came in a few days later, there were no surprises or shocks. All in all, I am very pleased and would highly recommend HD Surveys to others. Thank you HD team

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service – Highly Recommended

The team did a great job with my Level 2 Home Survey. The survey couldn’t happen on the first date because the sellers weren’t available but the team followed up and arranged a new date quickly without any problems.
I want to give a special thanks to Michelle who was very kind and helpful every time I called. She made the whole process much easier.
Very happy with the service. I’d definitely recommend them to others.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

I found HD surveys via a Google search, brilliant company to deal with.

I found HD surveys via a Google search, read the reviews and asked them to conduct a survey on a property I had put an offer on.
From booking the level 3 survey, the survey was conducted within the week then the report arrived within 5 working days.

A very detailed and comprehensive
report, with many photographs attached.
All I can say is, I would highly recommend HD surveys, I will be using them again in the next couple of weeks.

Due to all the issues identified from the level 3 survey, I decided not to proceed with the sale.

I will be in touch shortly to book a survey for another house I have had an offer accepted on.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Super Happy Service

I was very happy with my service that I received. They kept me up to date with everything going on and gave me a call after the survey to talk me through their findings before sending me the full report which was super helpful. The survey they provided is clear with helpful photos, highlighting any issue found for easy identification.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Efficient & Direct

Having made the decision to install a digital aerial to my lounge television and to have a television in my bedroom, a contacted HDS a week ago and a visit was arranged for Saturday 22nd March. Yesterday HDS informed me an aerial fitter was in my area.

Jake called me before arriving to pace out the work I wanted done. A plan was drawn up and after receiving and accepting a quote, Jake carried out the installation with an absolute minimum of disturbance.

A great job, a polite and professional tradesman.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish - I had arranged a level 3 survey for an old 1930's house I and my wife are looking to buy and I was really impressed by the surveyor on the thoroughness of the report and his observations. I also found that cost wise, HDS are very reasonable! I must've spoken to at least 5-7 different providers with a range of prices and HDS were definitely the most competitive. I would highly recommend them to anyone looking for a survey.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, we were kept informed throughout the process. We were asked at the outset whether we had any specific concerns or context as to renovation plans in order to ensure they were addressed specifically in the report. Our surveyor called us after his visit to the property to talk us through everything in advance of us receiving the report through a couple of days later, we found this really informative, would recommend!

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, competitive rate, thorough survey and prompt follow-up even over the holiday period. Would def recommend!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

highly recommended

Great communication from the team and the final report was exactly as I asked for and more - thank you!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Good service

We were kept up to date with the process via email. Survey was thorough and I was called by the surveyor after the visit to run through findings. Report arrived on date I was given. Good experience all round.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

HDS are a fantastic service!

HDS were proactive with their communication. They kept ke up to date and issued the survey report within timescales.

The report was comprehensive and shared various pictures which helped greatly in understanding what was being reported in more detail.

I personally recommender this service 100%!

Thank you for the great service I received.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Level 3…

I recently used HDS for a Level 3 survey and was very impressed. The team was professional, punctual, and thorough from booking through to the surveyor. They provided a detailed, clear report and kept me informed throughout the process. Excellent service and highly recommended.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Professional, thorough and friendly.

Friendly, highly efficient and professional firm of Building Surveyors!

My colleague recommended them to me and I was delighted from the outset. The surveyor who attended was polite and professional and I am delighted by the report provided.

Would be more than happy to use again :-)

14 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look