HDEW Cameras Reviews 

4,248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products received, often highlighting items like cameras and lenses that perform excellently. Many consumers are particularly impressed by the highly competitive prices, noting significant savings compared to other retailers. The service is frequently described as excellent, with fast and reliable delivery, and helpful staff who provide good communication and advice. However, some customers noted that delivery times could occasionally be longer than anticipated, with some orders taking up to a week to arrive and next-day delivery not always being an option.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often highlighting that items are genuine, brand... See more

Price

People report positive experiences with price, consistently finding them competitive and often significantly... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness and efficiency.... See more

Order

Customers had positive experiences with order, frequently praising the ease of the ordering process, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic company to shop from. I've always had genuine products sent through, in record time, and at better-than-market prices. Their customer service is second to none and grievances, rare as they... See more

Rated 5 out of 5 stars

I bought a Canon EOS R5 ii and a Canon RF 100-500mm lens. I did loads of research online about price/ availability/ delivery. It was important to me that it wasn't faceless website/ warehouse. I ph... See more

Rated 5 out of 5 stars

The price did look too good to be true. I did find one cheaper, but the retailer worked out of Hong Kong, and seemed to be very obstructive when it came to problems. I ordered a Canon R50 and lense... See more

Rated 5 out of 5 stars

In the half year or so I have made several purchases from HDEW - camera, various lenses and filters. I have always received excellent service (and friendly advice, which is especially appreciated as I... See more


Company details

  1. Photo Shop

Information provided by various external sources

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon, Olympus and Sigma.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,248)

449 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered OM5 on 3/6/26

I ordered a camera on the 3rd June, didn't hear anything for a few days. Emailed them asking about delivery & they were brilliant! Product arrived today, brilliantly packed with great service.

Cannot fault them on price & will buy from them again!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

EXCEPTIONAL COMPANY

What an amazing company. I have purchased several items from HDEW and each time I can't believe how great their customer service is. This time I bought a Canon R6 mk3. it was delivered next day. It developed a small fault and they told me to send it back and they would replace it
I spoke to Brad, Sian and Harry and they are all brilliant and most helpful. I can't thank them enough.
HDEW COMES HIGHLY RECOMENDED.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Faultless experience

Faultless experience. Yes, they are massively cheaper. Delivered in perfect condition within 5 working days. UK plug as well, plus their own three year guarantee. Absolute no brainer to buy from HDEW.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service!

My second purchase from them!… I recently ordered a camera body from HDEW after my camera broke and I need a replacement urgently. I cannot recommend HDEW enough, their customer service is incredible, they ensured the camera was delivered as quickly as possible and definitely saved the day! The prices are incredible, cheaper to buy new from HDEW than most second hand sites and a 3 year warranty is amazing! ⭐️⭐️⭐️⭐️⭐️

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a Canon R50 camera from HDEW…

Purchased a Canon R50 camera from HDEW Cameras a couple of weeks ago. As many people have commented I first became aware of the company thru a Facebook advert so was slightly sceptical, especially after seeing how much cheaper than other retailer they were. However, after doing some research and looking at reviews I took the plunge and was glad I did! The customer service was good, I received my camera after 5 days and saved myself about £100.
Would certainly not hesitate to use again in the future.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Glad to Recommend HDEW

Glad to Recommend HDEW. I bought an R5 camera, now a rf 70-200l 2.8 Z Lens. Again the order arrived promptly, am totally happy with my purchases. In each case, I was able to call and speak to Very Friendly and informative Customer Service people at HDEW

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Started using HDEW for small items as…

Started using HDEW for small items as concerned about the savings based on prices for same items from other retailers. However 3 cameras and 4 lenses later they have always provided a quality service and product to me.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Cautious about low price...

Initially I was cautious about how low your prices were, but a friend told me about his positive experience of buying kit from HDEW. That persuaded me to buy a lens at a very good price. HDEW will be at the top of the list when I consider my next piece of kit.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent price and service

Excellent price and service. Ordered my brand new camera and lens and got them delivered so quickly. Would definitely recommend this site for photography equipment.

25 April 2026
Unprompted review

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