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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the beds, noting their superb construction and luxurious feel. The delivery service is frequently highlighted for its speed, efficiency, and the professionalism of the delivery teams, who are often described as helpful and polite. Reviewers also commend the outstanding customer service and communication throughout the entire process, from inquiry to delivery. However, some people were dissatisfied with specific issues, such as missing parts or problems with the assembly of the product. A few customers also mentioned late deliveries, with one instance of a delivery arriving in the early hours of the morning.

What people talk about most

Product

Customers consistently express high satisfaction with the product quality. Many reviewers praise the beds as... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Service

Users describe positive interactions with service, highlighting the outstanding and superb service from start... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the delivery teams for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Upon contacting HD Beds their help & guidance was instant & they was very responsive throughout my purchase. They answered every query i had with great detail. They sent me images & videos to help me... See more

Rated 5 out of 5 stars

Highly recommend Hdbeds The whole experience from inquiring to ordering to delivery was brilliant Messages answered within minutes Delivery team were fantastic and very respectful of my propert... See more

Rated 5 out of 5 stars

Dealing with them and delivering all spot on and price . Product head board split joining clips not so great there where holes in the side of headboard for what looks like more sturdy fixing but non w... See more

Rated 5 out of 5 stars

I ordered ottoman bed after seeing it on another site for £1260. It was half the price on HD beds. I placed order on Monday it was delivered on Thursday. Communication about delivery time was excellen... See more


Company details

  1. Bedroom Furniture Store

Written by the company

Welcome to Heavenly Dream Beds, where we transform sleep into an art form. Our mission is to provide a premium, smart, and reliable e-commerce experience for beds and mattresses, driven by our unwavering passion for excellence. At Heavenly Dream Beds, we believe your bed is the centerpiece of your home. That’s why we offer an exceptional selection of beds and mattresses designed to cater to every unique style and preference. Our commitment to quality ensures that each piece is crafted with precision and care, making your bedroom a true sanctuary. We celebrate individuality by tailoring our bedroom furniture to reflect your personal style. Every product we offer is meticulously chosen to enhance your sleeping experience and provide unparalleled comfort. We value every customer and strive to make your shopping journey with us as rewarding and seamless as possible. Discover the difference with Heavenly Dream Beds – where your dream bedroom becomes a reality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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Rated 5 out of 5 stars

This company is fantastic

This company is fantastic! Great time frame for delivery and the customer service is second to none! When I say you want to even ask a question or have a query not even 5 min and you have an answer..want a bed use this company!

9 May 2025
Rated 5 out of 5 stars

Amazing company and great quality Ottoman

Best customer service I have received from an online store EVER! The seller contacted me straight after I ordered and helped me with my delivery requirements, the bed turned up on time and whilst assembling, I also got assistance as the instructions were a bit sparse. He phoned immediately when I ran into a slight problem and sent me a link to a YouTube video to help. On top of the customer service the bed is of great quality and at a very good price . Can’t recommend more highly, service such as this is so rare to find !!

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Bed - Best in the business

Outstanding Service and Quality!
I recently purchased a bed from this company, and I couldn’t be happier with the experience. The bed itself is of excellent quality—comfortable, sturdy, and exactly as described. It arrived quickly, and the delivery process was smooth and efficient. The instructions provided were clear and easy to follow, making assembly a breeze. What truly sets this company apart is their 24-hour support. It’s incredibly reassuring to know that help is available anytime, day or night. Highly recommended!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication. Great delivery of bed (arrived on the day and time slot stated) and bed absolutely fantastic. No instructions given on bed assembly but none needed as very straight forward. Thank you HDBeds for your quick delivery and trouble free transaction. Would definitely recommend.

25 April 2025
Rated 5 out of 5 stars

Fantastic quality and value for money. Definitely recommend to others

Quick delivery time which was fantastic, the guys arrived at the expected time and were very efficient and respectful of my home. The quality and price was amazing, would definitely and have recommended to friends and family. My only little negative was that I had to dispose of all the wrapping which was left on my landing, normally this wouldn’t phase me but being on crutches at the time was difficult and painful.

21 April 2025
Rated 5 out of 5 stars

Excellent company !!

Extremely happy with my purchase, the quality of my bed and the price were exceptional. I changed my order twice, the colour of material and from slats to an ottoman, nothing was too much trouble.
From my initial order to delivery was about 10 days. They have a great range of choice as well.. I can’t recommend this company high enough!!

19 April 2025
Rated 4 out of 5 stars

Fast delivery

Fast delivery, just the delivery driver they would charge £20 cash to take bed and mattress upstairs, felt this wasn't a company charge and the lads were just trying to pull a fast one

18 April 2025
Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. I bought a lovely bed with quality materials. Fast delivery and very nice delivery drivers! 5 ⭐️⭐️⭐️⭐️⭐️ ! I recommend them!

9 April 2025
Rated 5 out of 5 stars

Absolutely fantastic bed company…I…

Absolutely fantastic bed company…I can’t rate them more highly. We ordered a made to measure bed and silly us didn’t measure the stair space so our original headboard couldn’t get up our stairs! The company went above and beyond to rectify our mistake and in just over a week we had our headboard collected and taken a few inches down so it could fit up our stair space. The bed itself is beautiful…a real centre piece in our bedroom. Everything from delivery time, communication, and quality enabled a fantastic experience and I’m so impressed and grateful. Thank you so much 😊

13 April 2025
Rated 5 out of 5 stars

Excellent value for money

Excellent value for money, very easy to assemble, it’s very heavy which is the only disappointment the delivery guys wouldn’t take it to the bedroom, however I’m really delighted with my purchase.

11 January 2025
Rated 5 out of 5 stars

Great quality bed and fast delivery

I order my bed on Monday and arrived it Thursday. They texted me shortly after ordering, confirming when my order would arrive and was given a time slot the day before. I'm very happy with my purchase too. It looks great is great quality. They also replied within minutes to an enquiry I had about my order.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service !
Easy ordering and delivery was so fast !
Ordered on Sunday night , had a response within an hr , bed was delivered on Thursday , 4 days later !!!!!! ( Scotland ) Waw
Kept informed from the samples that we’re requesting to delivery, quality is far superior to another company we used .
Will definitely recommend this company to any friends and family.
Linda

20 March 2025
Unprompted review

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