Hcpersonalshopper Reviews 

203
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly fast shipping, noting that their stunning trainers arrive safely and perfectly matched to online descriptions. Many buyers highlight the exceptional quality of the products, expressing excitement about purchasing multiple pairs. People also mention that support teams are very helpful, providing quick responses and keeping buyers updated throughout the purchasing process. Some reviewers were not happy with customer service experiences, mentioning rude responses and unhelpful communication. Consumers also reported frustrating problems regarding incorrect sizing issues, delivery delays, and strict policies preventing straightforward returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with stunning trainers that... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly. Many consumers express great... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers praise the staff for being... See more

Response time

Consumers find the response time to be remarkably positive and efficient. Shoppers consistently report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered my shoes yesterday they arrived today. Quick responses from HC very reliable shoes are exactly how they was described very happy will be using again very soon thankyou

Rated 5 out of 5 stars

Entered a competition with this company and won! They was really good communicating and helping me pick what shoes I wanted, I was awkward and picked a shoe they didn’t have in stock but they was sti... See more

Rated 5 out of 5 stars

Ordered a pair of asics through instagram and they came in a box in perfect condition, delivery was longer than expected but as soon as I messaged about it I got a reply saying when they would arrive... See more


Company details

  1. Clothing Store

Information provided by various external sources

HC Personal Shopper, Footwear, Clothing & Accessories from your favourite luxury shopper. Including Balenciaga, Adidas, Christian Louboutin, Gucci, Louis Vitton and many more. UPS UK Delivery Shipping Only


Contact info

4.0

Great

TrustScore 4 out of 5

203 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(203)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have used hc about 4 times now very…

Have used hc about 4 times now very reliable service and quick to sort out any problems
Had one pair of trainers became out of stock but sent me replacement pair next day when I chose a alternative
Definitely recommend

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Lovely fast service as usual

Lovely fast service as usual, would highly recommend👌🏽👌🏽 ordered some shoes and was notified that they wasn't in stock, sent me pictures of similar colours in the Diors and chose another pair and received them the next day, very good personal shopper

9 September 2022
Unprompted review
Rated 1 out of 5 stars

SHOP ELSEWHERE - AWFUL & RUDE

I ordered a pair of trainers on 4th December. With a delivery time of 3-5 days.
Nearly 2 weeks later I contacted them to ask where my item was. To be told they were damaged and they didn’t send them out. I was annoyed that it took me to contact them to be informed about this delay. I asked for a different colour and they wanted an extra £200-£300. After paying £860. What.a.joke.
I asked for a refund and was ignored for 2 days. Contacted the Instagram page where they were so rude after I explained what happened. They literally replied “email them then”
Awful service and rude.
Atleast I got my £860 back, 5 days before Christmas and not enough time to do Christmas shopping.

21 December 2021
Rated 5 out of 5 stars

Outstanding

Fantastic service from start to finish and will certainly be buying from them again. Cant speak highly enough of the service received.

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and really quick

Amazing service and really quick. Ordered Saturday, arrived Tuesday. Genuine products and so glad i didnt listen to the few negative reviews. Would 100% recommend and would use again. Sent messages prior and during order and the response was second to none. Do not look passed this personal shopper. Exchange and refund also available

21 May 2021
Unprompted review

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