Hcpersonalshopper Reviews 

Really good experience with this company excellent quality really good service will definitely use again and really recommend them really are the best about

Beautiful shoes, fast delivery. Will continue to use now ⭐️⭐️⭐️⭐️⭐️

DO NOT ORDER!
I purchased some trainers prior to Christmas for a gift, I still hadnt recieved the dispatched notification so contacted via Instagram. Was told it should be with me for Christmas Eve. Still no update on tracking 23rd so I messaged again, was advised the vans wouldn’t be scanning and updating. Then received notification to say it actually wasn’t dispatched until the following day.
Recieved the trainers however it was the wrong ones!! I was sent similar but much more basic and not the unique trainers I had ordered. I had paid via PayPal so logged a dispute against the payment to cover myself. I then sent a message via Instagram and had a reply to say the supplier sent the wrong ones & to email. I emailed with pictures and explaining. No response from the email for several days so I messaged again via Instagram to say I had emailed as I was advised but hadn’t received a reply? I got a response via Instagram within 30 seconds saying “ No, you’ve raised a dispute with paypal”
I was offered the refund via PayPal after several days. I accepted and paid for next day delivery. DPD attempted delivery twice, I messaged via Instagram again to be told “it’s only Royal Mail deliveries and you would’ve known this if you’d emailed” I pointed out I had emailed, and never got a response because I’d logged a PayPal dispute!!
The person communicating is so unprofessional and RUDE!
Over 30 days to finally get a refund which I know I wouldn’t have got if I hadn’t logged the PayPal dispute however they were extremely unhelpful/rude/unproffesional towards me due to me logging the dispute!!!
I wish I had read the reviews on here previously.
AVOID

Absolutely great isn’t the first time I’ve ordered from them an always great service too I recommend highly also orders come very quickly can’t wait to order my next pair🤩🤩🤩

Ordered my shoes yesterday they arrived today. Quick responses from HC very reliable shoes are exactly how they was described very happy will be using again very soon thankyou

I ordered trainers, arrived fast and just as described. I’ll definitely be ordering again, some lovely items, too much to choose from ☺️

Ordered a pair of asics through instagram and they came in a box in perfect condition, delivery was longer than expected but as soon as I messaged about it I got a reply saying when they would arrive and they did arrive at that time. Loads of shoes to pick from will definitely be ordering again!

Don’t order from here shoes should’ve came 3-5 working days didn’t come till over a month later paid 140 for a pair of trainers when they was £45 cheaper online

DOESNT OFFER REFUNDS!
only exchanges and credit note which is no good when they re-sell damaged shoes and take no accountability and blame it all on the manufacturer that they buy from 🙃
also very unprofessional when responding to complaints thankfully ordered through pay pay which can offer a refund would definitely suggest using pay pal if you wish to buy from them!

After paying £160 for trainers I found the next week for £100 … they sent me a ripped box and trainers had manufactured glue all over them … they don’t do refunds … and blame DPD for any issues … when if the supplier checked his product before shipping wouldn’t be an issue on my end … wouldn’t recommend this place at all defo hit or miss who wants in store credit when you have been given bad trainer … not me

Wow I’m so happy with everything I have received it came so quick and they keep you updated I would defo recommend to everyone what a lovely business xxx

So ordered trainers £150 in sale
Great I said but these shoes turned / delivered without their original box or tag

I asked why this has happened and they said box was damaged in transit
So I hsvd a pair of new trainers with no tags no original packaging , so the trainers I bought in the sale for £150 where really £200 but had £50 off bcoz of box missing which is not stated at time of buying and item is photographed beside missing original box 🙃so I’m baffled as to how this missing box got damaged , just a bit infuriated as this is a Xmas gift thst looks shoddy with no box , ordered on the 27 November , paid £10 postage should have been next day delivery but took a week to come , maybe they were still looking for the missing box , customer service is pants , if I ordered trainers in photo I seen I should have got the original packaging with my item , shoddy customer services

I ordered a pair of trainers that were £500 and see the exact same ones in same size for £350 and they messaged me to say they think I should get a size smaller in these trainers and I replied saying I’d like to process a refund as I found them for a lot cheaper elsewhere and they said they shipped them which was a lie so they didn’t have to process a refund there and then so I’ve just gone to send them back to find out they don’t even do refunds. So this is still my fault for not looking elsewhere before ordering but just a heads up they are usually a lot more expensive than other websites so look around before ordering from them

Ordered trainers that they didn’t even have in stock in the first place, took my money.
I emailed and WhatsApp them to track my order, no reply. Then messaged on Ig and they questioned why I was trying to track my order to begin with as it was not passed the 5 days, but I hadn’t even had a dispatch email by this point (day 4). They the say they’ll look in to it. The next message I receive is an offer for an alternative pair of trainers! Joke! Unreliable amateur business.

Lovely seller, got multiple shoes of here all perfect and fast delivery

Really quick delivery, communication when needed! 10/10

Very professional seller, I received my trainers within the time frame and they were perfect. Also answered my questions promptly, I will definitely be buying again.

the most beautiful trainers ever could not fault this company at all , shipping was so fast and such an easyand straight forward process
i love them , i will be buying again !

Order came within a week, kept me updated with delivery! Great customer service & shoes are just as they was showed on the pictures

Will definitely be ordering again!

Ordered an item from them waited a whole month just for them to be sent back to there “company” for something that was completely there fault and out of my hands, EXTREMELY rude really bad customer service, denied me my refund after asked me to repay for them to be sent out, would definitely not recommend ! Scammers