HBW Law Limited Reviews 

PLEASE AVOID!

I never write reviews , can't remember the last time I did - but my experience with HBW Law has been that appalling and unprofessional I felt it my duty to protect others from possibly going through what we had to endure.

conveyancer = Chris Critchley

1. Sent legal senstive information to someone else - This included the all our private information , our lease agreement , property management form , contracts

This is a clear breach of GDPR , what makes it worse was THEY WASN'T GOING TO TELL US , It is only by chance I caught this , and didn't even get a proper apology

2. Errors in important documents - When we eventually went to sign the contracts it became apparent that the documents was riddled with errors, when pointed out Chris (Conveyancer) simply took the documents and started scribbling them out with his pen right in front of us

3. Communication - I know majority of solicitors are guilty of this , but this was something else, below are actual quotes from the estate agents and the sellers solictors

Estate agents - "In my whole career I've never had to chase a solictor so much"

Sellers solicitor - "We have been ready to move forward for over a week, the buyers solictors are not responding to any means of communication"

If it wasn't for me phoning I honestly don't think we'd of ever had an update from them , a 2 occasions we had to find out important details/updates through our estate agent from the sellers solictors - if it wasn't for them we wouldn't of known!

They would never answer my calls or emails , I started knowing what they would say to me when I phoned I could even recite it by the end! "Chris is not available right now , can I take your number and he will phone you back?" They must of taken my number 20 times , and not once did he ever phone me back - btw I always gave them 3/4 days to phone me back before calling again.

4. As of me writing this - we have still not recieved our completion letter/pack. we completed on the 04/09/2026 - im currently writing this on the 09/10/2026 and have recieved nothing - I have asked for this to be sent twice.

In comparison , the sellers got their completion letter 4 days later.

5. Money from the bank was requested late (by chris) which resulted in the money being transfered late resulting in us getting the keys at 7pm!

Me and my young family , have never felt so unsupported by a company - who we payed a lot of money to.They didn't care and they didn't listen.

I chose this company due to their 5* google reviews , but I'm sat here honestly wondering how any of them could actually be real

Please , don't use this company

We used HBW law for a purchase of a repossession. When the company wanted the whole process completing within a short time frame we initially thought it would not be do able. Low and behold, we exchanged and completed on the date they requested. Helena, Kelsey & Chris, I can’t speak highly enough about. They made the whole process simple, keeping us updated throughout and making sure everything was in order. I would recommend them to everyone.

Helena and the team have been fantastic while dealing with our house move. From start to finish they've been friendly, explaining everything and keeping us updated throughout the process. Everything was sorted out so quickly and I would 100% recommend them.

⭐⭐⭐⭐⭐ Outstanding Conveyancing Service – Highly Recommend Helena Middleton at HBW Law

We cannot recommend Helena Middleton at HBW Law highly enough following the sale of our house.

From start to finish, Helena was absolutely fantastic. She was professional, approachable, efficient and incredibly responsive throughout the whole process. Selling a house can be stressful, but Helena made everything feel straightforward and kept us informed at every stage, always taking the time to explain what was happening and what we needed to do next.

What really stood out was Helena’s communication and attention to detail. We always felt that things were being progressed and that she genuinely cared about getting the sale completed as smoothly as possible. Whenever we had a question or needed reassurance, she was there with a clear and helpful response.

Her hard work and dedication were hugely appreciated, particularly as we approached completion, and having someone so reliable handling the legal side of our sale made such a difference.

A massive thank you to Helena for everything you did for us. We are extremely grateful and wouldn’t hesitate to recommend you and HBW Law to anyone buying or selling a property.

Five stars genuinely doesn’t feel enough! ⭐⭐⭐⭐⭐

We had an excellent service and support with HBO solicitors, they were always available for full support and effective communication for a smooth process. Great service !

I recently used HBW Law and was very pleased with the service from start to finish. A special thank you to Helena and Claire, who were both excellent throughout the whole process.

They were professional, efficient and always quick to respond whenever I had any questions. I was kept updated at every stage and felt reassured that everything was being dealt with properly.

I would have no hesitation in recommending HBW Law and would definitely use them again in the future. Thank you again to Helena and Claire for all your help and hard work.

Recommended to me by my daughter. Great communication, very efficient and competitive. Daniel and Emma always kept me updated and very quickly replied to emails. I was never left wondering what was happening. Everything proceeded very swiftly and smoothly without a hitch. Highly recommended.

I have used HBW Law for a number of years for various property matters, including rental properties, and they have always provided a reliable, professional service.

Most recently, they acted for my husband and I on the sale of a residential property, and we couldn’t have been happier with the support we received. A particular thank you goes to Emma Bell, who did an excellent job managing the chain and navigating a last-minute issue at the start of it, which ultimately resulted in exchange and completion taking place on the same day.

Throughout the transaction, Emma kept us fully informed, remained calm under pressure, and handled everything with professionalism and efficiency. Having someone so level-headed and proactive during what could have been a very stressful situation made a huge difference.

I would also like to mention Daniel Jones, whom I have worked with on previous matters. He has always been knowledgeable, approachable and a pleasure to deal with.

I would have no hesitation in recommending HBW Law to anyone looking for a dependable and experienced conveyancing team.

Despite living abroad and wondering how difficult the process of selling our house would be Helena and Kelsey at HBW Law made it super easy.
We completed everything online and via email, without having to come back to the UK.
They always kept us informed of the process and answered any queries we had promptly.
Would definitely recommend HBW Law to anyone buying or selling a property.

Excellent service from Helena & all the team at HBW Law Limited from start to finish & will highly recommend to anyone moving house ect.

On entering HBW Law Ltd we were greeted by the friendly reception staff who made us feel very comfortable. Our appointment to discuss our existing wills with Amy was on time she read through our existing wills and advised on a few minor amendments which she explained clearly and precisely so we proceeded to amend our wills. We would highly recommend anyone to consider using HBW Law Ltd in the future.

Through out my house sale Emma at HBW as be helpful & informative keeping me up to date with all aspects of the transaction

We had Helena dealing with our purchase and she has been amazing from start to finish. She kept us updated every step of the way and made the whole process so much easier and less stressful.

Nothing was ever too much trouble, and we always felt reassured knowing she was on top of everything.

Highly recommend—thank you again for all your hard work!

Emma was very efficient and keen to progress sale of my property. Very organised with good customer focus.

We have just completed the sale of a property through HBW and specifically by Helena Middleton who has been quiet exceptional with her level of professionalism, customer service and a really lovely person.
Helena took on a difficult sale due to the collapse of our original solicitors at a critical point and worked through the process to ensure a successful outcome.
Keeping us informed of all parts of the process and dealing with other parties solicitors to quickly resolve any issues.
We can't recommend Helena enough who is a great asset to HBW.
Helen and Nigel Scholey

Great service. Both high quality and quick - no delays at all. Helena was incredibly approachable and always responded promptly to any question we had.

Absolutely fantastic.
Helena was amazing helping with buying our house.
She went the extra mile, very professional.
I would highly recommend, and would definitely use again if needed.

From first entering the offices of HWB Law Ltd. we were made welcome by the receptionist and felt very comfortable. Our appointment with Amy was on time and she explained everything clearly and precisely. She followed our instruction giving excellent advice when needed. We would highly recommend anyone needing a will to contact HBW Law Ltd.

I have continued to use the services of HBW over a number of years particularly buying and selling property. As conveyors they are able to work through the sometimes complexities relating to this sector - an excellent company in this field of transaction.

Helena was great! Would 100% recommend when buying/selling a house. Didn’t have to chase for an update at all, kept us informed every step of the way and worked very fast. Will be using HBW again. Thankyou :)