Hayselden Reviews 

1,492
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the staff for being exceptionally welcoming, professional, and knowledgeable during vehicle purchases. People frequently mention that the handover day is handled with great care, with team members going above and beyond to ensure everything is perfect. Buyers appreciate the honest value and straightforward approach, noting that the entire journey from ordering to driving away is completely stress-free. Some reviewers were not happy with communication gaps or occasional technical issues that remained unresolved after taking delivery of their cars. These customers noted specific challenges involving post-purchase repair approvals, delayed information updates, or incomplete accessory installations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, highlighting clear communication and smooth transactions from... See more

Product

Reviewers mention positive feedback about product, expressing satisfaction with their new vehicles such as... See more

Order

Reviewers highlight ambiguous aspects of order, reflecting mixed experiences during the process. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the whole experience of purchasing our new car very easy and enjoyable. We were extremely pleased with the good deal we were offered too. Adam our salesman was super efficient and very suppo... See more

Rated 5 out of 5 stars

Bought a Tiguan recently. Had a small issue in the heat requiring a replacement part. The warranty didn’t cover its replacement. However, a mature grown up service manager felt that because I had only... See more

Rated 5 out of 5 stars

Ordered a new elroq and most of the process of the order was done online, I did have a small problem but after ringing Brendon it was all sorted out .Brendon kept me updated on the build of the car an... See more

Rated 5 out of 5 stars

Purchased a new Golf 2.0 Tdi R Line . I can totally recommend this dealership , communication from start to finish was easy and clear. When I had queries, and the nominated salesman dealing with m... See more


Company details

  1. Car Dealer

Written by the company

The Hayselden group is built on solid foundations and values that you would expect from a family run business, loyalty, dedication and the very highest levels of customer care. Throughout every department you will find people with a warm welcome and a professional attitude towards every customer. Our Heritage Hayselden Volkswagen, two names that are synonymous with motoring excellence. The Hayselden family have had a successful relationship with Volkswagen for over 50 years, as Volkswagen’s reputation has grown over the years to become one of the world’s most respected companies, our reputation in South Yorkshire and within the motoring fraternity has grown too. Since 2001 we have been proud to represent Škoda in the Doncaster area. Our Customers, Our Reputation We believe the key reason for our success is that we look upon our customers as being the most important part of our business. If we look after you from the minute you arrive to the moment you leave, you will want to come back, time after time. Your confidence in Hayselden will grow and so will our business and reputation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,492)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent dealership

Nice, pleaseant experience buying a new Superb from this dealership. Questions answered quickly whilst waiting for the production date of the car. Would definitely use again.

23 December 2024
Unprompted review
Rated 4 out of 5 stars

Quick hassle free service

Quick hassle free service. None of the usual too and fro between sales rep and sale manager. We dealt with Alistair who provided a relaxed and welcoming service. From enquiring to picking up the vehicle communication has been good and made simpler by not having to battle for the best deal available. The only issue that let the service down was realising after we’d collected the car and driven home that the user manual, umbrella and tyre inflation kit had not been put back in the car. They’d been taken out while the car was in the show room. A quick phone call and it was all sorted. The rest of the sales team were also very helpful when contacted.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

New Purchase

I would recommend Hayselden Skoda at Doncaster as the service I received was exceptional.

To top this off, I got a great car at a great price.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic staff

Absolutely fantastic staff, very knowledgeable about the range of cars available. We went through the motability side of things for a car for my partner. Alistair who deals with this is fantastic and a pleasure to deal with. Would highly recommend the Skoda dealership in Doncaster.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Had to use Hayselden ŠKODA as Dennis…

Had to use Hayselden ŠKODA as Dennis Horton at Lincoln refused to undertake the work on my car. What a refreshing change. They are efficient courteous and proactive. A massive difference to Dennis Horton at Lincoln. Skoda are great cars and I am really pleased with the Enyaq. Anyone in the Lincolnshire area I would recommend Hayselden Doncaster and would avoid Dennis Horton if you want good after sales service.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, communication and good customer care,great face to face interaction polite and courteous made the whole process so easy and comfortable.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Just brought a 19 plate t cross and James made it stress free experience every thing explained well and all staff are friendly this is my 4th vw as I’ve had 3 polos from here in the past excellent service

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service from the minute I walked in

Great service from the minute I walked into the showroom . No pressure to buy but when I did decide to buy a new car they made the process very easy . Even on the collection of the vehicle they spent time going through all the controls and making sure I was happy.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Family friendly car dealership

Family friendly car dealership focused on the customer. VW had an limited time offer on their Electric Vehicles. We had just had to scrap our family car due to an non economic repair. Hayselden staff managed to turn the car around in a week to get us back on the road. the VW deal was complicated and the Hayselden staff needed to help us navigate the offer and had two vehicles that we could choose from. When we arrived to pick the car up there was a issue with VW side of the electronic paperwork. The Hayselden staff did everything they could to look after us and sort out the issue. The car hand over was excellent. I have driven electric cars and have another but they differ in how they work, for example how the brakes work and how to get them into park. Carl explained how the car works but also how he drives it and what settings he has found the best. This gives us a great starting point.

13 November 2024
Unprompted review
Rated 1 out of 5 stars

Really like the brand Skoda part of hayselden

I have always been a fan of the Škoda brand, but I will not be returning to the Doncaster Škoda dealership. I regularly bring my vehicle there for servicing and even recommended that my dad purchase a Škoda as well. He currently drives a Skoda but is now looking for a smaller vehicle. Unfortunately, my experience with the Sales Manager has been disappointing. He came across as arrogant and argumentative, belittling customers and disparaging competitors by claiming their warranties are not worth the paper they're written on, which I find to be slanderous.

As a result of this experience, I’ve decided I will no longer take my car back there, and I advised my dad to consider alternatives, such as the Ford Kuga. Congratulations to your Sales Manager; you've lost a loyal customer and a potential sale of £25,000.

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, efficient and helpful

From beginning of order finalisation till delivery, every step of the way Carl was always helpful, communicating and understanding. The experience was unlike any other car dealership and felt very comfortable dealing with Hayselden.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Friendly staff. Nothing was too much trouble. Would definitely recommend this store xx

29 October 2024
Unprompted review

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