Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At leas... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... See more
Company replied
I rarely buy plants from Hayloft because I find their pricing policy very off-putting. A lot of nurseries do the same thing - but their prices for single plants do not seem to be quite so extortion... See more
Company replied
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer. The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit... See more
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Company details
Written by the company
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Written by the company
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Contact info
4.3
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always great service item well packed…
Always great service item well packed and delivered on time
4 September 2026
Reply from Hayloft
We’re delighted you were happy with the service, packaging, and delivery.
Kind regards
Melanie
The Alstroemeria Kid. Easy ordering process
Easy ordering process. On time delivery as promised. Excellent packaging, substantial outer box and individual plastic sections. MOST IMPORTANT- great plants!
4 September 2026
Reply from Hayloft
We’re thrilled you were happy with the ordering, delivery, packaging, and especially the quality of the plants.
Kind regards
Melanie
Delivery was excellent via Royal Mail
Delivery was excellent via Royal Mail. Plants arrived a little worst for wear.
Leaves were either black and dead or yellow on the Achilleas. Looked like hadn’t been in light for quite some time. But have recovered now.
4 September 2026
Reply from Hayloft
We’re pleased to hear the plants have recovered, and we’re sorry they arrived looking a little worse for wear.
We’ll certainly take this on board.
Kind regards
Melanie
My order was promptly dealt with and my…
My order was promptly dealt with and my plants arrived early. Staff are kind and pleasant and the plants are good and healthy. Thank you
4 September 2026
Reply from Hayloft
Thank you so much for your kind words! We’re delighted you’re happy with your plants and our service
Kind regards
Melanie
Reply from Hayloft
Thank you so much! We’re delighted you loved the plant and found it well packed
Kind regards
Melanie
Plants arrived very well packaged ,also…
Plants arrived very well packaged ,also very healthy and a good size.
4 September 2026
Reply from Hayloft
Thank you so much for your lovely feedback! We’re delighted you’re happy with your healthy, well-sized plants
Kind regards
Melanie
Plants arrived 4 days later than they…
Plants arrived 4 days later than they should have and they showed signs of a rough trip through the postal system however I’ve repotted them and they should survive. Plants were small but showed encouraging signs of new growth.
4 September 2026
Reply from Hayloft
Sorry the plants arrived late and a little worse for wear. Glad to hear you’ve repotted them and that they’re showing signs of new growth. Hopefully they’ll settle in and thrive
Kind regards
Melanie
Prompt receipt…
The 🪴 most recently received were received promptly and in excellent condition.
4 September 2026
Reply from Hayloft
We’re glad to hear the plants arrived promptly and in excellent condition
Kind regards
Melanie
Terrific customer service
Terrific customer service, good advice and cheerful call handlers. It is the only Mainland plant company that I am aware of who still delivers to Northern Ireland since the Brexit nonsense. Have recommended to friends.
4 September 2026
Reply from Hayloft
Thank you so much for your kind words and recommendation. We’re delighted to hear you’ve had such a positive experience with our team and delivery service to Northern Ireland.
Kind regards
Melanie
I received a friendly and professional…
I received a friendly and professional service that resolved my problem. I have always received excellent service
4 September 2026
Reply from Hayloft
We’re delighted to hear that your issue was resolved and that you’ve consistently received excellent service. We truly appreciate your support.
Kind regards
Melanie
Reply from Hayloft
Thank you for your positive review
Kind regards
Melanie
Bought tomatoes in hanging baskets they…
Bought tomatoes in hanging baskets they arrived in good condition and have now produced a fantastic crop of different cherry tomatoes will hopefully get plants producing earlier crop from qvc. Next year. Very satisfied. Costomer maxine parkerjune
8 June 2026
Unprompted review
Reply from Hayloft
Thank you, Maxine, for your lovely review! We’re delighted to hear your tomato plants have produced such a fantastic crop. We hope you enjoy an even earlier harvest next year!
Kind regards
Melanie
Received what we ordered
Received what we ordered
In good condition well wrapped
Already planted!
4 September 2026
Reply from Hayloft
Thank you for letting us know! We’re glad everything arrived safely and is already planted.
Kind regards
Melanie
Reply from Hayloft
Thank you! We’re glad you’re happy with the healthy plants and presentation.
Kind regards
Melanie
Received 5plants very healthy and 3 had…
Received 5plants very healthy and 3 had flowers on them
The plants looked well established with good root system definitely needed to be put in ground or in larger pot
4 September 2026
Reply from Hayloft
We’re delighted to hear the plants arrived healthy, well established, and with flowers.
We hope they thrive in their new home!
Kind regards
Melanie
Not all the plants were in good…
Not all the plants were in good condition- there was 1 rubbish one in each pack
3 September 2026
Reply from Hayloft
Hi Helen, we are sorry to hear that a couple of the plants were not in good condition.
Please do call us in customer care 01386 562999. We are here Mon - Saturday 9 - 5pm & will be more than happy to resolve any issues.
Kind regards
Melanie
Reply from Hayloft
Thank you! We’re pleased you’re happy with the prompt delivery, plant quality, and prices.
Kind regards
Melanie
Yet another quality purchase from Hayloft, swiftly delivered in suitable packaging.
Yet another quality purchase from Hayloft.
15 July 2026
Reply from Hayloft
We’re delighted you’re pleased with your purchase and delivery.
Kind regards
Melanie
Reply from Hayloft
We’re delighted you’re happy with our service and plants.
Kind regards
Melanie
Excellent
Plants arrived promptly , securly packed in excellent condition. Excellent service, will use again
4 September 2026
Reply from Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear your plants arrived promptly, securely packed and in excellent condition. It’s wonderful to know you were happy with our service, and we look forward to serving you again. 🌿😊
Kind regards Melanie
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