Love the bag so much!
Love the bag so much!!
Great service & fast responses via Instagram dms and E-Mail
15 June 2024
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Company details
Written by the company
HAYATO MILAN, 2018 von Matteo Hayato gegründet, ist eine Marke, die die Verschmelzung der japanischen und italienischen Kultur verkörpert und einen starken Schwerpunkt auf Nachhaltigkeit und Transparenz legt. Im Mittelpunkt der Designphilosophie steht das Konzept der "gemütlichen Eleganz". Wir kombinieren die verspielten Elemente des japanischen Designs mit der Eleganz und der Perfektion des italienischen Stils, um einen Look zu schaffen, der wirklich einzigartig ist. Wir möchten, dass sich unsere Kunden mit den Produkten, die sie bei uns kaufen, wohlfühlen, sowohl was das Aussehen als auch was die Herstellung betrifft. Wir sind stolz darauf, eine verantwortungsbewusste und gewissenhafte Marke zu sein, die sich für eine nachhaltigere Zukunft einsetzt. Gönnen Sie sich den Luxus und die Eleganz von HAYATO MILAN und leisten Sie gleichzeitig einen Beitrag für die Welt. Übersetzt mit www.DeepL.com/Translator (kostenlose Version)
Contact info
Äußere Kanalstr.298, 50827, Köln, Germany
- info@hayato-milan.com
- hayato-milan.com
People also looked at
Bad service
Item didn’t arrive took months to come only got a refund after asking him on his personal accounts no response to emails will not purchase from this company again
17 May 2024
I was really hopeful with this brand!
I am extremely disappointed at the lack of response from Hayato Milan. I have ordered the 'ARTEFATTO Bag' a few weeks ago and have followed up on a status of the order - considering it still says we will email you when the order is ready. In addition, I read the fine print whereby all bags would be shipped in April. Having grown up in NY-NJ I love finding and purchasing from up-and-coming designers or unique finds, and thought score, this is like something I would find back home. Sadly, I do not have a bag or response from the company. Understandably, things may be busy and I get that, but when you are trying to launch your brand this is not it! Hopefully, I will get the bag, slowly realizing this may be a scam.
30 April 2024
Unprompted review
Reply from Hayato Milan
Dear Lou,
Thank you for taking the time to share your feedback on Trustpilot. As a small business, we truly value your opinion and aim to provide the best service possible to all our customers.
We want to clarify a key detail regarding the shipment of your bag. In our product description, we noted that the shipping was scheduled for March. Unfortunately, subsequent delays occurred due to factors beyond our control, including public holidays and adverse weather conditions, which impacted our courier, DHL's, delivery schedules.
We understand that timely updates are crucial and have endeavored to keep our customers informed. To this end, we have sent multiple emails detailing the status of bag orders, striving to provide the latest information as soon as it became available.
We deeply regret any inconvenience caused and are here to ensure your satisfaction. If there is anything further we can assist you with, or if you have not received the updates and would like to be resent the information, please let us know. Your experience and satisfaction are paramount to us, and we are committed to making this right.
Thank you for your understanding and patience.
Warm regards,
Matteo Hayato
Brand Owner & Creative
Hayato Milan
I have not received my bag .
I have not received my bag .
This is a big scam.
Allah yen3elkoum.
Please save your money time
Energy and hope for your self because this customer service and this customer sales experience is for me the worst
11 March 2024
Reply from Hayato Milan
Dear Madina,
I hope this message finds you well. We noticed that your recent order has been ready for pickup at the DHL center for several weeks now and has not yet been collected.
We understand that life can get busy, and details can slip through the cracks. However, we want to ensure that you receive your order promptly and avoid any potential complications, such as return of the item to us due to non-collection.
Could you please visit the DHL center at your earliest convenience to pick up your order? If there is any issue preventing you from doing so, or if you need further assistance with alternative arrangements, please don't hesitate to let us know. We're here to help!
Thank you for your attention to this matter. We look forward to your prompt action to ensure you receive your purchase soon.
Warm regards,
Matteo Hayato
Brand Owner & Creative
Hayato Milan
Cancelled order and then no refund…
I cancelled my order back in January and even though they agreed to cancel it and told me it was cancelled in the system I still haven’t received a refund for my order. I have tried to contact them but they can take weeks to reply which is just unacceptable.
Very bad communication skills with customers. Not only does it take a long time to get a response but once they do reply they don’t clearly explain what is happening and give you very little information to work with.
So if you’re trying to reach out to them, good luck.
21 March 2024
Unprompted review
Reply from Hayato Milan
Dear Molly,
Thank you for your feedback on Trustpilot. We sincerely apologize for the inconvenience you've experienced with the refund process. We want to assure you that we are committed to resolving this issue as quickly as possible.
We have attempted to process your refund on multiple occasions. However, we've encountered a persistent issue with Shopify, our ecommerce platform, which has prevented us from completing the refund. Please be assured that we are actively working with Shopify to understand and rectify this problem so that we can proceed with your refund.
We appreciate your patience and understanding as we navigate this situation. We will keep you updated on our progress and notify you as soon as the issue has been resolved and your refund has been processed.
Should you have any further questions or require additional assistance in the meantime, please do not hesitate to contact us directly. We are here to help and ensure your satisfaction.
Warm regards,
Matteo Hayato
Brand Owner & Creative
Hayato Milan
Reply from Hayato Milan
Dear Aggelos,
Thank you for taking the time to share your feedback on Trustpilot. As a small business, we truly value your opinion and aim to provide the best service possible to all our customers.
We want to clarify a key detail regarding the shipment of your bag.
In our product description, we noted that the shipping was scheduled for March. Unfortunately, subsequent delays occurred due to factors beyond our control, including public holidays and adverse weather conditions, which impacted our courier, DHL's, delivery schedules.
We understand that timely updates are crucial and have endeavored to keep our customers informed. To this end, we have sent multiple emails detailing the status of bag orders, striving to provide the latest information as soon as it became available.
We deeply regret any inconvenience caused and are here to ensure your satisfaction. If there is anything further we can assist you with, or if you have not received the updates and would like to be resent the information, please let us know. Your experience and satisfaction are paramount to us, and we are committed to making this right.
Thank you for your understanding and patience.
Warm regards,
Matteo Hayato
Brand Owner & Creative
Hayato Milan
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