Hauteng Reviews 133

Ordered and paid 6 weeks ago. Since then nothing. No reply to numerous emails. Call go to answering machine

I ordered 4 items on 02/09/23, reference 43660. Two were dispatched quickly, the other two were indicated as having a preparation time of 12 to 15 working days, as expected from the website so no complaint at that point. 
A month later, an inquiry through the website contact form was left without answer. A week later, a direct email was finally answered on 10/10/23, with the information that one of the item was ready and the other one had been made with the wrong size and they hoped to have the correct one within the week. After another 8 days with no updates I asked to just send the item that had been ready for weeks and refund the other one, with still no answer since.

3 months ago i got answer from hauteng, that probably next week (3 months ago) they will ship my items (order no. 42298). I still did no received anything.

Once a month I wrote an email to see if there was anything new about the order, but always no reply.

I created the order in January 2023, it's slowly October 2023 and I've already said goodbye to ever receiving the goods.

Worst website ever.
Not to trust.

No news, no answers after ordering more than 200€ goods. Just if you complain on PayPal, you ll have an answer from lost exit.
Too bad

Received one set of goods and part of that failed shortly after. They said they would send a replacement with my next order. On receipt of my next and latest order, no replacement was sent! Then then sent a replacement but it was the wrong item! They have failed to send the correct item and fail to answer any emails or messages submitted on the website. Meanwhile, on second use, the latest order also failed and they have failed to do anything about that either or even acknowledge my messages!

Ordered goods on July 27 and was told that it would take 3-4 weeks for delivery. When I now contact the company, I get no answer? have tried to contact them for a week, but no answer? have called 10 times and left a message on their phone , no one answers the phone? Am very disappointed in them! Answered my emails until I ordered, then no more answers? Incredibly disappointed in them! Suddenly they send a mail from Tim/Tom? Say they have sent me the orded gods? But no tracking number. And when I ask for a tracking number, no answer? And on there website the order is still pending? I mailed 3 times, send 2 messages on there page, called 10 times and left messages on there phone! No reply to anything! I received a tracking number one time after asking for it, together with a not so nice mail! Yesterday there was no tracking number at the website. Answer to "In your account on the website, the order is marked as shipped, including a tracking number - maybe you should check there before you criticise it." well , it was not done so yesterday, then you have done this today because I have complained about it! They can not take criticism, there policy must bee that the customer are always wrong!
They sell latexas products, and there products can you find from other company's! Their rating here is not very good, it speaks for itself. More than I am dissatisfied with them! can't recommend anyone to order from this company.

Order placed over year ago

This was my order, order confirmation and it was promised to deliver february 2018. It is iver year now. What is worse, is that they will not reply any of my mails nor calls.'

Just would like to receive their comments over the issue

We have received your order at Hautengshop

Dear Mr. XXXX XXXXX XXXXX

Thanks for shopping with us today!
The following are the details of your order.
------------------------------------------------------
Order Number: 32946
Date Ordered: Monday 29 January, 2018

And then CEO mail below

Hi Tuomas,

thank you for your message.

I think you may not have received our answer to your previous mails -
so I will send this one via the server through which the confirmation
mail has been send.

Your Body is ready - it has been shipped by the manufacturer today - we will
receive it tomorrow.

There were delays because he is moving to new premises.

Best regards
Michael
SFDI

I have placed an order on Hauteng.de on May 5th, 2015. As of June 10th I just received half of the ordered items. But the worse is that they NEVER give any information and NEVER answer my emails, it seems that silence is their way of making business. And of course my VISA account has been charged since more than a month. So for now I don't know if I ever will receive my goods someday whereas I paid for it. This is my worst online purchase experience and I will NEVER ever order again to this dishonnest company.