Hatme Reviews 

1,089
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated and responsive support team for handling product sizing and replacement requests quickly and very politely. People also mention that purchased items like clothing and pillows are exceptionally comfortable and well-made for daily use. Though some reviewers received faulty items or struggled with incorrect sizing charts, the support staff was always helpful in arranging prompt exchanges. Consumers additionally noted occasional shipping delays, or experienced minor frustrations with receiving duplicate orders by mistake. Many buyers appreciate that email communication remains straightforward and clear even when resolving these unexpected administrative issues.

What people talk about most

Product

Users describe ambiguous interactions with product, noting both high satisfaction and sizing challenges.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being prompt,... See more

Quality

Clients share ambiguous opinions on quality, with many praising items like soft and comfortable bras, good... See more

Order

Customers had ambiguous experiences with order processes, reflecting both praise and frustration. Many... See more

Service

Reviewers mention positive feedback about service, noting that the team is very helpful and responsive to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review. The unit didn’t work long enough for me to see any c... See more

Rated 3 out of 5 stars

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them a... See more

Rated 3 out of 5 stars

The company promised to exchange the small shoes I bought for a larger size. But all I got were excuses and confusing instructions. I will never odrder from them again,


Company details

  1. Clothes Market

Written by the company

Hatme ist eine führende Online-Shopping-Website, die sich auf den Verkauf hochwertiger Produkte in verschiedenen Kategorien wie Kleidung, Schuhe, Elektronik, Werkzeuge, DIY usw. spezialisiert hat. Wir sind stolz darauf, deutsche Kunden zu bedienen, mit einer jährlichen Gesamtverkaufszahl von über 1 Million Stück, um unseren Kunden qualitativ hochwertige Produkte zu bieten.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,089)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely brilliant bras

Absolutely brilliant bras. So comfortable to wear all day with no hooks to get in the way. Supports and hold you very nicely. The material is so soft so feels lovely on your skin. I ordered 3 but this is not the end i will be purchasing more bras in the future. Thank you

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Veey satisfied

Veey satisfied. My order needed changed and customer service was very responsive and made it happen within few days

10 July 2024
Unprompted review
Rated 5 out of 5 stars

This bra has been a gamer charger as…

This bra has been a gamer charger as some one who is heavy chested and struggles with bad back pain I was skeptical having tried bras designed to help but this bra has definitely helped with my back pain as it feels as if a load is off my back quite literally

10 July 2024
Unprompted review
Rated 5 out of 5 stars

The company has two advantages

The company has two advantages:
1. The product is excellent: the bra feels like a second skin. One can wear transparent tops and feel like wearing almost no bra.

2. The service is friendly and very generous. There happened a mistake and instead of letting me pay the more articles delivered, I´ve got them as a present!

Thank you very much. All I can do is to reccomend you!!!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

My glamourous and beautifully comfortable bra

My glamourous, super comfortable bra arrived, I forget I am wearing it, it is so soft.
It contours beautifully, whilst holding my shape, without underwire or uncomfortable hooks.

I am 75 years old and wish I had known about this bra a long time ago.

Thank you,
Margaret Brownlie

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Good communication with the company

Good communication with the company after receiving the order and bras were too big. Hoping to receive some that will be a better design and size, with helpful customer service. But wouldn't have bought them if I had known they were coming all the way from China. Not ideal when its not easy to send wrong sizes back!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Easy to replace the ones that were the wrong size. Comfortable and light weight, especially great for Houston summers.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

I feel pretty.

True to the advertisment re size and comfort.
Lovely colour choice. I feel supported without the bulk.
Very pretty bra.
Prompt delivery.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

good quality and very comfortable

I have bought several bras from this company and have been very happy , a great variety of colours and styles , even bought some for my niece and she loves them.
I decided recently to try the the the bra especially designed for seniors and choose the incorrect size and the customer service advice was great and solved my problem. would definitely recommend!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Workmanship

I ordered 3-Bras & they were absolutely beautifully made. Unfortunately I ordered the wrong size. I am now in the middle of working with customer service in getting the right size. I can’t wait to receive my beautiful bras in the right size!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

I have heavy breasts and I was hoping…

I have heavy breasts and I was hoping for a bra that would lift me up, but I have to be realistic that that will never happen without the bra straps cutting into my shoulders. I was pleasantly surprised that this bray lifted me not as much as I had hoped but I’m happy with the slight lift I did experience. The straps are so comfortable that I’m happy with my purchase. The fabric is so nice and beautiful.

17 June 2024
Unprompted review
Rated 4 out of 5 stars

Unfortunately the bras were too big

Unfortunately the bras were too big

Unfortunately the bras were too big. I contacted to them to exchange and was told I had to pay to ship back and it would be expensive?? They offered a $30 voucher if I went online to review, so I am doing that….
I believe I will like the bra very much if I can select the right size!!

6 June 2024
Unprompted review

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