Harwoods Group Reviews 

Nothing is ever too much trouble, however small. It’s great to have such a brilliant garage close at hand.

I took my Land Rover in for a service over the summer and when I collected it I was told I needed to add 10 litres of Ad-Blue (not sure why this wasn't included in my £400 service). I did that and then a few months later my engine warning came on saying incorrect Ad-Blue quality detected (odd, as Ad-blue is Ad-blue). I booked it in with Harwoods Brighton who after inspecting then informed me the only issue was that I'd put too much Ad-blue in and as a result had a bill of £240 for diagnostics! No apology given when I explained what had happened, just a 'never mind'. No surprise that they didn't do their normal customer satisfaction follow up with me either.

Ben was amazing, helping me purchase my second car! He’s very professional and friendly.

From start to finish the accident repair team were great. Especially Lisa and Garth who kept me in the loop with what was happening. The whole team got me back up and running in no time at all. Thank you 👍

Great experience at Portsmouth Audi. Friendly welcome, refreshments offered immediately on both visits. We were a walk in on a busy Saturday afternoon & we were so welcomed. Donna Pearson was amazing, no pressure to purchase & test drive offered. We now have a great A4 Audi automatic & Donna took note that I loved heated car seats & she put them on for me for test drive-great service! Highly recommend Portsmouth Audi -what a great Team. Thank you to Mark too. If you need a New or Used Car -go to these guys. Well done Portsmouth Audi x

Great experience at Portsmouth Audi. We were made to feel very welcome and not pressured. Tea, coffee and hot chocolate were offered and very much appreciated. My youngest son was able to sit quietly on his iPad while my husband and I got down to business. Lee Cracknell made the experience very pleasant indeed and I felt reassured in the purchase of my lovely new Audi Q2. Thank you Audi Portsmouth!

We bought a Jaguar at the Crawley branch and had to travel a significant distance to collect it. Toby was really helpful, responsive and his advice was invaluable. We changed our plans last minute and he was adaptable too. When we arrived we had a brilliant service, no rush, happy to answer any and all of our questions before and on collection day. This was simply a brilliant experience

I recently visited Harwoods Basingstoke Range Rover servicing center. While the staff are friendly and polite, there are significant concerns with the overall service quality. The team always appears to be in a rush, and getting updates on your vehicle requires persistent follow-ups. Promised call-backs rarely materialize unless you initiate contact yourself.

This was my third visit, and yet again, my car wasn’t properly washed after servicing, despite repeated reminders. Although the staff assured me it had been cleaned, I discovered after waiting another 10 minutes that only the exterior had been rushed through at the last moment. Inside, the car still reeked of diesel or engine oil, and the steering wheel was left oily and unpleasant. I overlooked issues like these before, but this time, after a major service and the premium fees charged, I expected better results. Honestly, the service for my Ford is superior in comparison.

For a luxury brand like Range Rover, where customers pay a premium, this level of service is unacceptable. It seems that either more staff or better training is needed. After three frustrating experiences, I’ve decided not to return to this center for any future servicing.

Harwoods Service department - BRIGHTON.

My Range Rover was booked into your department on the the 16th September, I eventually got it back on the 29th October. After driving it away on the 29th (yesterday) and paying the best part of £4,000 for a service, parts and a M.O.T there are numerous and some dangerous faults. You have offered to look at these issues on the 2nd December (5 weeks away) which is the first day you are able to provide a courtesy car? This afternoon I have disputed the payments to my credit card company made to Harwoods, instructed a solicitor, and will be seeking an independent assessment from another dealership of the works allegedly carried out. I suspect this case will also end up at The Motor Ombudsman. Any other business with any level of customer service would have offered to pick my vehicle up from my home and rectify the issue as a matter of urgency. Harwoods massively fail on customer service and being in touch with the reality of people’s expectations who spend huge some of money on Land Rovers/Range Rovers. I would suggest to anybody looking to use Harwoods to seriously look at your large number of online negative reviews.

Trustpilot - please introduce a ‘0’ Star rating!

I bought an Evoke in May from the Croydon dealership and at that time I thought the sales experience was very good.

I'm glad I didn't write a review on the day of purchase as it's 5 months later and having made 10 calls and emails to various people at Harwoods, I still don't have an invoice, warranty information, service history, app details or any other supporting documentation.

Something did go wrong with my car a couple of months ago so I contacted them yet had no reply so I arranged to get it repaired elsewhere.

I recently needed a service and chose another dealership - if Harwoods can't arrange something as straightforward as a post-sale receipt and care pack, then I'm not trusting that they will service my car to a good standard and I doubt I'd have any come back if anything went wrong.

I've now given up contacting them as there's no point; no call back, no apology, no documents.

I really like my car but not Harwoods. They simply don't put enough care into post sales and I suspect they focus on bottom line and sales as is evident in how they treat the customer once you have parted with a significant sum of money.

Sytner were exceptional in servicing it and I'll be using them from now on.

**UPDATE** It's been over a week since Harwood's replied to this review and asked me to contact them, which I did immediately. I still haven't had a reply - I suspect they respond to negative online comments as a PR exercise to appease potential purchasers, then don't bother following up with their customers.

Having visited Land Rover, Range Rover Harwoods across various franchises. I can honestly say in the real sense this company is “dodgy”

We all target or get upset with companies, but seem to forget that it’s the people in them, the ones that occupy the desk, who answer the phone and build things that either do or don’t care.

An empty desk in any organisation world wide does nothing good nor does anything wrong,,, it’s the people.

So back to Harwoods in fact JLR generally they have cars on the multiple forecourts and platforms via their franchise companies which display a sum of money for the sale of the vehicle.

Have a look around and take a look at another web site and don’t be surprised that the vehicle has a bigger or smaller price and a different mileage,,,,,,,,,,why?

It’s a relatively easy answer on this one,,, the Indian owned JLR think that we here in the UK are stupid.

They display cars with x mileage and the mileage on the actual car is different,,,,as in higher.

In 2024 why are such companies in the UK allowed to mislead people like you and me,,,, just goes to show how affective the FCA are, I was going to say also the ASA advertising standards, but they are entirely pointless.

These Indian companies and staff especially at the franchises and arguably at the plant - Jaguar Land Rover Range Rover seem to really struggle with ethics even today.

The whole of Indian owned Jaguar, landrover and Range Rover really do not care at all and just want to sell you “stuff” and the trust bit has entirely gone,,,,,,which is real shame as these brands were not any better being English owned,,, but the people in them seemed honest.

I visited Harwoods JLR Brighton recently for an annual service. I received quite simply outstanding service from everyone involved. From a lovely warm friendly welcome at customer reception (Abbi and Andrea) then to meeting up again with Katie Groves and Hayley Brooks heading the service team. Zacc Heasman looks after my vehicle and is a very professional technician. Well done everyone Top Team

Awful experience. I had a clutch changed last week in JaguarLandRover Brighton and they gave me a quote. Two days into the job, they decided to add another £408 pounds onto the total cost. I refused and they said the car was undriveable without doing the extra work (new master cylinder) so I had no choice. They told me the part was £130 and they charge £222 per hour! Top lawyers in London don’t earn that! I was in shock.
After four days I got the car back and it was completely different - someone had been playing around with the computer system and lots of things had been messed with. They had changed the electric speedometer into kilometres per hour. Because the car is from Europe the speed dial is in km/h so it’s very important the electric speedometer must be in mph. One of the conditions of matriculation from Europe is that the speed must be measured in mph.
The windows no longer close when you long press the lock button on the fob, and there is a red warning light on the dash which says “restricted performance”. When I came to put diesel in the car, the fuel cap fell off because someone had disconnected the fuel cap from the car.
I phoned up many times today to speak to someone, no one called me back, and I was disconnected many times. I will never take it here again. A rip off and unprofessional job done.

Nothing but praise for Harwoods Accident Repair Service in Totton. Advice and help from David, Rich and Lisa was greatly appreciated. Regular updates on work and repairs completed very quickly. Thank you

Portsmouth Audi Service Centre review.

Tea and coffee doesn't smooth over the obvious cracks....

The charge flap on our £40k Q4 Etron wouldn't open so had to drive all the way there for the technician to just rip it open....!!! Why they couldn't tell me to do that I don't know.

The next available slot was 4 weeks away with no guarantee of fixing it that day so I waited patiently for 6 weeks for a courtesy car. Turned up today at 8am only to be called just now at 11am to be told they need it for another day - THEY HADN'T EVEN LOOKED AT IT?!

It's so obvious that they have too much work and are just trying to stall people seeing as they had the part in weeks ago to fix and unless they had actually found another problem it doesn't take over a day to replace....how do I know this, because a woman sat next to me had the exact same problem!

On top of this, about 6 months ago we had to take it in and had the same experience with them fobbing us off that it would take three days to update the software??!!

So sad as the receptionists are really nice personable people which is the only credit to the company. I think if it's a warrantee issue you take second place......awful experience x 2!

I recently bought a car from the Sussex branch and was really pleased with the service received from both Adrian and Kevin. They were very helpful and kind both pre and post purchase of new car! Highly recommend.

I was attended to by Mr Abdul Nuhu at the Centre in Croydon where I brought my car glass window to be replaced. What a professional gentleman?, very nice welcoming smile. His approach was very positive and kept me informed of update of my car. Generally I was happy with the work done and I appreciate the team at the reception too. Good experience always.

Having sent a email on 4 October 2024 to customer services regarding my below complaint, I am still yet to have any response.

Even the one star given is too much for the appalling
service given at Harwoods Audi, Hants.
I used their website to book a service and MoT or so I thought. Although the site showed the 'next date available' on their calender and the time of '10:00am also available', it turns out that neither were available until the week after. I was told also, that the booking isn't actually a booking but a request for a booking.
Where is the logic in that and why have a website that isn't fit for purpose?
I am not sure if Audi CEO's ever look at these reviews but they seriously need to know about the lack of customer care at their dealerships/websites.
MJN

Helpful and informative from the first contact made. Due to a circumstances I needed to purchase a new car and trade in my old car quickly, they couldn't have been more helpful, I wouldn't hesitate to recommend.

Thank you Audi Five Oaks!