Harvey Norman Ireland - Swords Reviews 

I placed an order online. I got notification that the order was ready for collection. I went to the store and waited in line at the counter as I had noticed a large Click and Collect sign above the counter. I also noticed that the item I was buying was on display at a nearby shelf and was actually more expensive in store than the price I paid online. When it was my turn to be served I was told that I would have to find someone on the shop floor because the staff member was a cashier. I approached a member of staff who efficiently dealt with getting me my order. I signed the invoice and asked if I needed to go back to the counter and was told no. When I went to exit the store the anti theft buzzer went off. A cashier at the counter was nearby and immediately resolved the issue and apologised. I don't usually complain but I just think the collection process needs to be improved.

Great service from start to finish. The lady we dealt with in Swords was absolutely fantastic to deal with, friendly and professional. The delivery was on time, and the two delivery men were so professional. I highly recommend dealing with Harvey Norman.

The click and collect service was extremely disappointing.
I followed all the instructions provided in the email to use the delivery to my car service. However, after arriving, I waited in my car for over 20 minutes with no assistance. I received no text message, email, or phone call update.
Eventually, I had no choice but to go inside the store and collect the item myself, which completely defeats the purpose of the service.
I raised this issue with more than one staff member, yet I did not receive any explanation or even an apology.
This experience was very frustrating and far below expectations.

Bought iphone17e for husbands 75th birthday Jake the assistant was extremely helpful and explained everything to us as this was a very big upgrade from my husbands old iPhone. The guys who also set up the phone were also very helpful and pleasant.
Pauline Burke

Click and collect doesn't work, bought a product in the email saying I'll receive another email when the product is ready to collect, after 4 days no email I decide go in person to the shop collect my product, staff say no read yet but let me see if have in stock lol, got my product when got home receive the email ready to collect, improve it guys

I clicked deliver to the car but I waited 40mins and my item was not brought out. I went inside myself as it was near shop closing time. I also did not receive my €100 gift voucher that was advertised when I purchased.

Seamless process from purchase to installation.
Ger and Stan delivered and installed my new fridge freezer this morning.
Both were so polite and professional and had the job done in less than an hour.
Took my old appliance away and all the packaging for recycling. It was a pleasure
dealing with them.

We've always gone to Harvey Norman and will continue to. They make it so easy and email your receipt for safe keeping. Like the way the people work in only 1 department which means we get to speak to someone knowledgeable about the thing we bought who can actually advise, a mattress.

Delivery window was 8 am to 6pm which is too wide in my opinion however I was lucky and got an 8am delivered and communication was good, only thing I wish is they'd take away the plastic from the mattress but otherwise super service.

Great Service, Punctual Delivery, Everything Was A-Ok.

Great service and well explained 👏

Ease of ordering & speed of service

Craig in the swords branch was fantastic and delivered perfectly.

good interaction with the sales associate

Ordered sofa on Friday afternoon in showroom and delivered on Tuesday before lunch, got call early on the morning of delivery to give me time, two lovely lads delivered and put together, fantastic service from start to finish. Would definitely go back. Rita Norris Leixlip

Had a new dishwasher delivered and installed by Daniel and James. The installation was smooth and both the installers were friendly, efficient, and clean . They took time to explain the working of the dishwasher and warranty. They checked if I was happy with the installation before leaving. Great service

I ordered applicances for my son and his family. The products were delievered at the time agreed and everything went smoothly.

Great and friendly service as always. Great knowledge and advice on all products.

Well the person at the checkout I showed him the email and the credit card o purchased the phone on he would not give it to me, until he saw proof of id. So I had to do a video call to my wife to get this. I felt like a criminal. Why would I purchase anything again from Harvey Norman. So I was not happy and demand an apology. Yes I have spent a lot of money with tvs all this in the house.

Very happy with my new TV. Click n collect is a great idea, however on the day I had to ring store as was 15 mins waiting at collection point, having emailed to say I was outside. But very pleasant staff as always looked after me.