Harvey Norman Ireland - Rathfarnham Reviews 501

TrustScore 4.5 out of 5

4.3

Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88 Dublin, Dublin 14, IE


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See what reviewers are saying

Rated 5 out of 5 stars

Great service. Pick up collect worked perfectly in Rathfarnham branch. Got new honor 8 lite phone sorted in a couple of hours from order on website to collecting actual phone. And suberb customer... See more

Company replied

Rated 4 out of 5 stars

Simple ordering online and collection service. Purchased laptop and was exactly as expected so all good. Price was higher than available elsewhere but needed a particular spec which was not available... See more

Company replied

Rated 5 out of 5 stars

The assistant, Maria, I met in Nutgrove today was most helpful and very knowledgeable .she was so enthusiastic about her work .she certainly is an asset to Harvey Norman.she was in the electrical sect... See more

Company replied

Rated 1 out of 5 stars

I went to collect my order, but there was no one available to assist me. I waited at the Click & Collect point for 10 minutes and no one came. I also rang the bell several times. I spoke with a st... See more

Company replied


Company details

  1. #21 of 25 best companies in Furniture Store
  2. #10 of 11 best companies in Bedroom Furniture Store
  3. #8 of 10 best companies in Cell Phone Store
  4. #7 of 7 best companies in Computer and Accessories Store
  5. #10 of 11 best companies in Home Goods Store
  6. #3 of 3 best companies in Washer and Dryer Store

About Harvey Norman Ireland - Rathfarnham

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info

  • Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88, Dublin, Dublin 14, Ireland

  • 01 4916300

4.3

Excellent

TrustScore 4.5 out of 5

501 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

I was looking for a Dvd plainer

I was looking for a Dvd plainer, just got on the website put in what I was looking, picked the item, paid for it and in less than a week it was delivered,
Simple and easy.

8 April 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Philip,

We're happy to hear that you found exactly what you were looking for on our website and that the ordering and delivery process was simple and easy. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Great service

Great service. Pick up collect worked perfectly in Rathfarnham branch. Got new honor 8 lite phone sorted in a couple of hours from order on website to collecting actual phone.

And suberb customer service from both staff I dealt to also set up new sim free virgin plan.

Very happy customer

10 April 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Dermot,

We're happy to hear that you had a great experience with our pick-up service at the Rathfarnham branch. We're glad our team could efficiently sort your new phone and plan. Thank you for your positive feedback!

Many thanks,
Katie.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, thanks

5 April 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Noel,

Thank you for sharing your feedback. We're happy to hear that you received your order in a timely manner!

Kind Regards,
James

Rated 5 out of 5 stars

I just bought 1 gamer mouse for my…

I just bought 1 gamer mouse for my nephew. We wanna buy new tv in the future so we were just looking those. 1 middle age man (Paul) came to us and he gave many advice for that. We were learned many thing about for new tv-s. He helped us for choose.So very thanks for him. I am sure we'll buy our new tv in this shop soon

8 April 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Zsolt,

We're glad you had such a positive experience! It's great to know that our team member was helpful during your visit and provided useful advice about TVs. We appreciate your feedback and look forward to assisting you with your future TV purchase.

Kind Regards,
James

Rated 5 out of 5 stars

speedy delivery

speedy delivery, great post sale service

3 April 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Maria,

We appreciate your feedback and are so glad you were pleased with our speedy delivery and post-sale service!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Very quick and profesional.

9 April 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Mariana,

We appreciate you sharing your experience. We are happy you received very quick, professional service. Thank you for your time.

Kind Regards,
James

Rated 5 out of 5 stars

Brilliant service- ordered and was…

Brilliant service- ordered and was delivered following day

1 April 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Marguerite,

We appreciate your positive feedback! We're so happy to hear that you received your order quickly. Thank you for sharing your experience.

Kind Regards,
James

Rated 5 out of 5 stars

Guys arrived on time and were very…

Guys arrived on time and were very efficient in assembling the table. I would have no hesitation in recommending Harvey Norman.

3 April 2026
Unprompted review
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Katrina,

We appreciate you sharing your experience. We're happy to hear the team was efficient assembling the table and you'd recommend us.

Kind Regards,
James

Rated 5 out of 5 stars

i love the whole experience

i love the whole experience, the costumer service, the warranty that i needed to use once and the quality of the products they have

28 March 2026
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Virgilio,

We're happy to hear that you enjoyed your experience with our customer service and product quality. We appreciate you sharing your positive feedback and are grateful for your support.

Kind Regards,
Kevin

Rated 5 out of 5 stars

What a great experience with the…

What a great experience with the Bedding team in Rathfarnham. I was advised by Alan Devlin on replacing a mattress in the final year of its warranty, and I was able to upgrade to a much better quality one.
Although the new mattress was more expensive, they applied the remaining warranty as credit towards it, along with free delivery and disposal of the old mattress. The whole process was seamless, including delivery and installation, with helpful advice on caring for the new mattress.
I really appreciated the excellent customer service from the entire team. 10/10.

2 April 2026
Unprompted review
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Reply from Harvey Norman Ireland - Rathfarnham

Hi Andres,

We're happy to hear about your great experience with our Bedding team in Rathfarnham. It's wonderful that you were able to upgrade your mattress and that the process was seamless. We appreciate your recognition of our team's excellent customer service!

Kind Regards,
James

Rated 5 out of 5 stars
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Tafadz,

We appreciate you sharing your experience; we are so happy to hear that our service and shipment were smooth for you.

Kind Regards,
James

Rated 5 out of 5 stars

Great to deal with

Pleasant and friendly delivery men
Very efficient Highly recommend

2 April 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Noel,

We appreciate you sharing your feedback. We are so happy to hear that our delivery team was pleasant, friendly, and efficient!

Kind Regards,
James

Rated 5 out of 5 stars

Staff member

Staff member, Mary, was very helpful in the store when the product was not available there.
She suggested ordering online and the delivery was prompt.

25 March 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Brian,

We're happy to hear that a staff member was very helpful in the store when the product was not available. We appreciate you sharing your positive experience with us regarding the prompt delivery.

Many thanks,
Katie.

Rated 1 out of 5 stars

Bad experience


I went to collect my order, but there was no one available to assist me. I waited at the Click & Collect point for 10 minutes and no one came. I also rang the bell several times.
I spoke with a staff member, and I was told there was nothing they could do and that I would have to keep waiting. Unfortunately, this was not possible for me.

28 March 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Dayane,

We regret that no one was available to assist you with your order collection. We appreciate your patience and are sorry that you had to wait. We'll review what happened to prevent this in the future. Thanks for your feedback.

Many thanks,
Katie.

Rated 5 out of 5 stars

Five star experience

Delivery on time with good communication beforehand. Delivery staff were pleasant, polite and efficient.

31 March 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Barbara,

We appreciate you sharing your feedback. We're so happy to hear that you received timely delivery with good communication and pleasant, efficient staff!

Kind Regards,
James

Rated 2 out of 5 stars

Wrong delivery address

Wrong delivery address. Broken foot of couch when it arrived.

31 March 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Jane,

We regret the delivery to the incorrect delivery address and the damage to the couch upon arrival. We'll investigate this with the teams internally to prevent similar incidences. Thank you for bringing this to our attention.

Kind Regards,
James

Rated 4 out of 5 stars

Simple ordering online and collection…

Simple ordering online and collection service. Purchased laptop and was exactly as expected so all good. Price was higher than available elsewhere but needed a particular spec which was not available elsewhere , so thats the only downside - but no complaints and would recommend

26 March 2026
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Eddie,

We appreciate your feedback and we are happy to hear you were able to find a suitable laptop with the necessary specifications you needed. Thank you for recommending us.

Kind Regards,
James

Rated 1 out of 5 stars

Eufy video doorbell

Eufy video doorbell. Paid €100 for installation. Didn't connect to wiring. Phoned store and asked for advice. No response. Very poor service.

21 March 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Gerry,

We regret you had a poor experience with the video doorbell and our support. Please email our customer support team the details at customer@support.harveynorman.ie as they will be able to look into this with the relevant team

Kind Regards,
Kevin

Rated 5 out of 5 stars

The assistant

The assistant, Maria, I met in Nutgrove today was most helpful and very knowledgeable .she was so enthusiastic about her work .she certainly is an asset to Harvey Norman.she was in the electrical section.she also helped me carry my purchases to the car, a nice gesture .Her name is Maria from Alicante .Thank you , Maria

25 March 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

HI Noreen,

We appreciate you sharing your positive experience in our Nutgrove store. We're so glad to hear that you found our team member helpful and knowledgeable, and that they provided excellent service. Thank you for your feedback!

Kind Regards,
Kevin

Rated 1 out of 5 stars

Terrible communication with customers

Terrible communication with customers, they can be rude and impolite, they cheat by delaying goods for a certain date, I had a terrible phone conversation with a certain Conor for getting information about my order!
NO MORE!!!
NOT RECOMMENDED!!

24 March 2026
Unprompted review
Harvey Norman Ireland - Rathfarnham logo

Reply from Harvey Norman Ireland - Rathfarnham

Hi Sergii,

We regret that you experienced poor communication and delays. We take your concerns seriously and will review our processes to improve our service. Thank you for your feedback.

Kind Regards,
Kevin

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