I visited the Harvey Norman store in Drogheda on Sunday, June 14th, with my family to buy a coffee machine we had picked out beforehand. To save time, we went straight to the till, and we were incr... See more
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Units 8-11, Drogheda Retail Park, Donore Park, Rathmullen, Drogheda, A92 CC97 Meath, Meath, IE
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I visited the Harvey Norman store in Drogheda on Sunday, June 14th, with my family to buy a coffee machine we had picked out beforehand. To save time, we went straight to the till, and we were incr... See more
Company replied
Really happy with Harvey Norman. Great store with good prices and a fantastic selection of products. The ordering process was smooth, and the delivery was incredibly fast. Will definitely shop here ag... See more
Company replied
I bought 6 chairs, they were out of stock initially, but I was kept informed of their progress, and that was very helpful. When they were delivered all packaging was removed, ready to use straight aw... See more
Company replied
We ordered a load of kitchen appliances from a visit to the store back in February with the intention of also buying furniture and electronic items at a later date. We found the store didn't answer th... See more
Company replied
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Units 8-11, Drogheda Retail Park, Donore Park, Rathmullen, Drogheda, A92 CC97, Meath, Meath, Ireland
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I visited the Harvey Norman store in Drogheda on Sunday, June 14th, with my family to buy a coffee machine we had picked out beforehand. To save time, we went straight to the till, and we were incredibly lucky to be looked after by a gentleman named Owen.
His customer service was absolutely perfect. After greeting us, he took the time to do some quick discovery to understand why we chose that specific model. When he learned I’m no barista and just wanted a fully automated machine, he genuinely reassured me that I was making the right choice.
Then came the bad news: the machine was out of stock, with the last three units down in Limerick. But Owen’s "can-do" and positive attitude completely saved the day. Just two minutes later, I had happily paid over €800 and walked out of the store without the machine in hand—and I was genuinely smiling about it!
Big shout out to Owen for turning a potential disappointment into a stellar shopping experience. Highly recommend!

Reply from Harvey Norman Ireland - Drogheda
Excellent Customer Service ⭐⭐⭐⭐⭐
An online order collection from Harvey Norman in Drogheda, ready to collect on time and excellent customer service!
I will definitely shop here again!
Highly recommended!

Reply from Harvey Norman Ireland - Drogheda
Ordered 9am & notified 10.45 ready for collection. Simplicity!

Reply from Harvey Norman Ireland - Drogheda
Needed to buy a mic for an iPhone young fella called kamill was so helpful in the drogheda store even showed me how to set up thank you very much

Reply from Harvey Norman Ireland - Drogheda
Online ordering was easy, there were issues with the web payment system, which meant using a different browser to resolve, other than that, it worked out well.

Reply from Harvey Norman Ireland - Drogheda
The sales person didn't seem interested and didn't add any value to my purchase. Having purchased the phone I then had to go online to get a phone cover with an additional €6 delivery charge.

Reply from Harvey Norman Ireland - Drogheda
Really happy with Harvey Norman. Great store with good prices and a fantastic selection of products. The ordering process was smooth, and the delivery was incredibly fast. Will definitely shop here again!

Reply from Harvey Norman Ireland - Drogheda
Poor after care . Informed I had to drive to nearest store to return faulty item. Travelled over 100km .

Reply from Harvey Norman Ireland - Drogheda
I bought 6 chairs, they were out of stock initially, but I was kept informed of their progress, and that was very helpful. When they were delivered all packaging was removed, ready to use straight away.
Quality seems excellent and they are very comfortable.

Reply from Harvey Norman Ireland - Drogheda
No problem oreding online..delivery was quick and easy

Reply from Harvey Norman Ireland - Drogheda

Reply from Harvey Norman Ireland - Drogheda
Prompt service from staff when there was an issue with the order .

Reply from Harvey Norman Ireland - Drogheda
I bought a TV, they sent it to me, and it was broken. Why deceive customers like this? I don't want to buy anything from this network anymore. I don't recommend it.

Reply from Harvey Norman Ireland - Drogheda
Got a great deal from Daryl in Drogheda store.
Great communication and customer service.

Reply from Harvey Norman Ireland - Drogheda
We ordered a load of kitchen appliances from a visit to the store back in February with the intention of also buying furniture and electronic items at a later date. We found the store didn't answer the phone or respond to emails chasing delivery. The kitchen items were delivered in April except for an oven which they said was out of stock. Every time they were called they said they would call back and they never did. Eventually we got fed up and asked for a refund, ordered the same oven from another company and it was delivered in two days. So they have lost our business on the other items! Very poor service

Reply from Harvey Norman Ireland - Drogheda
Sometimes things go wrong, which they did with a new appliance I purchased at HN Drogheda. They say not to judge when things go wrong but by what happens next and I have to say that the guys in Drogheda were excellent when I had to go back with an issues with a washing machine. Service was organised promptly and when it was determined that it may not be easily fixed the guys at Harvey Norman pushed the manufacturer for a replacement, successfully. During the process I did not need to chase the guys once, they picked the phone up and called me several times keeping me up to date with progress.
Well done and thanks to Eoin and the team, you are a credit to Harvey Norman.

Reply from Harvey Norman Ireland - Drogheda
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