Harvey Norman United Kingdom Reviews 

Sutton Coldfield store
I want to once again commend Tracey from the bed department who has gone way over what she needed to do to assist me with my recent purchase. She has given up personal time to adjust my bed and been twice to sort it. The second time she also brought Connor, who ably assisted her with the lifting etc. I am so very impressed by the service I have recived from this store. Annette B

Bought a tumble dryer that was poor quality and faulty. Contact them 2 weeks ago. Had to chase them up to receive a call back saying they'll gets refund and return sorted. Haven't heard anything for 10 days. Can't get any response on the phone or email. Have contacted my credit card company to assist. Will avoid buying online with this company it shouldn't be this hard to get a return organised for a faulty product.

Update: This companies customer service is a joke. 3 days ago I sent my order and issue to the requested email in their reply to my review (despite my review detailing the order number on trust pilot - so they could actually do this themselves and reach out) and still no response. Harvey Norman have no interest in helping me as a customer or for abiding to their legal obligations of sales. They are just performing the act of care by responding to negative reviews without any genuine want to rectify the problem. It is approaching 3 weeks I have had a fault dryer in my house that I am not willing to keep.

I can’t say I’d recommend this store. I bought a TV over £2000 and was told this was a special order that they would order direct from Samsung to be shipped to me. No problem I thought, since if I bought the TV direct from Samsung, they can ship it to me next day so it’s clearly in stock and available. Over 3 weeks later, I am still without TV, still without an update, and still over £2000 out of pocket. My disappointment is not only that it is taking so long, but rather with the zero updates provided to me by HN, especially after I have contacted them numerous times, and have store managers Niki and Carl cc’d in the email trail too. Date of purchase was 17th June.

Great customer service. The computer was delivered the very next day. Highly recommended!

We bought a expensive mattress from HN. A problem with it after two weeks. Manufacturers problem not HN. Tracey the sales lady has been excellent, so helpful. Sorted it all out quickly and professionally. Very disappointed with manufacturers response as no help but HN willingly put it right with no extra cost, in fact replacement mattress was more expensive. Brilliant customer service which is so rare to find today. Well done to the HN, Manager, Tracy and all the team at Sutton Coldfield.

Demi was professional, helpful, she went above and beyond to help me with my purchase. She explained everything about my purchase to me before I made a final choice to purchase.

Gab was very patient with me and reassured me that all data from my old device would be present on my new device, the set up process was smooth and seamless. His calm and professional demeanor put my at ease and allowed me to feel comfortable that the job would be completed in a competent and professional manner.

I visited the Harvey Norman, Gracechurch, Sutton Coldfield to purchase an iPad and iPhone. I had no clue where to start. I am very grateful to the pleasant sales Assistant, Regen, who was very professional and patient with the service she offered; answering all my 20 questions with excellent knowledge on a range of products and did not try to over sell any products I looked at; but rather listened to my needs and recommending the exact products that would meet my needs. I left the store with a suitable iPad and iPhone. One very happy customer.

Later the same day I collected my items after the Tech Department did a great job setting up my new products.

Thank you to Ellie, another sales assisted who helped selects a few other products to add to my newly purchased iPad and iPhone.

All over, the store has and pleasant, professional, staff across the store. I’ll be shopping there again.

The lady Mariah who served me is really helpful, and made the buying experience for me really delightful,

10/10 experience

Today we purchased our lounge sofas and the service we received from Dee was exceptional. He spent time going through everything with us yesterday and we went home to check sizes etc.
I called with a couple of questions which he politely answered for me and today we went back to make our purchase.
Dee is very knowledgable, helpful, clear and we felt in good hands.
Thank you Dee and the wonderful team in the department.

Highly recommend Harvey Norman in Sutton Coldfield and if you need clear sound advice and help go to Dee.

Great service from Rob and Gabriella. Really helpful and a great price.

First visit to Sutton Coldfield store and I’m really impressed with the range and layout of the store but what made it even better was the fantastic service by Gray she was so lovely and professional in buying a shark flex breeze fan
We felt like we knew her for years when we was chatting away for 10 mins

When your laptop decides to give up on the hottest day of the year, it’s safe to say you’re already in a mood… 😅

Thankfully, Ellie and Hamza completely turned my day around.

I went in expecting a stressful, expensive decision and instead ended up having a genuinely lovely experience. They took the time to talk me through all my options, showed me every colour (because apparently that’s an important life decision now 😂), answered my million questions, and never once made me feel rushed or like they were just trying to sell me the most expensive thing.

They were also just really lovely people. It felt more like getting advice from friends than being served by sales staff. They had loads of patience, a great sense of humour, and nothing was ever too much effort.

I actually travelled over from Surrey, and this was my first Harvey Norman experience. Safe to say they’ve set the bar ridiculously high.

Ellie and Hamza are an absolute credit to your team and made replacing my dead MacBook a surprisingly enjoyable experience.

Thanks again, you two, you made a rubbish day a whole lot better!

Friendly, helpful & knowledgeable staff. Very competitive prices.

We had a fridge freezer delivered and installed by 2 really nice guys, couldn’t have been more helpful, really happy with everything and the app was great for timing too.

Bought a dyson v10 and money was taken out my account for it to be promptly cancelled with only a generic apology email and a subscription to their newsletter.

From the start there was no pressure to buy. Advice was given and nothing was too much trouble. I spoke to Gary initially and was given a printed quote and that quote lasted for about 2 weeks which gives you time to think about it. I went back with a few more questions then decided to buy my new iPhone. I had the copy service which was done within the hour and the young man who did it also made sure I was happy with things before leaving the store. I would recommend going here initially as the service was excellent and if there’s a problem they say to go back for help. This is one store I will go to first to have a look.

Taz was very helpful in answering questions about the laptop and providing information about the offers and additional services. She was very respectful and easy to talk to. :)

Purchase a bed frame from the new Sutton Coldfield branch, lovely store very helpful sales assistant explained and showed use how easy the ottoman was to open .
I told them that I won’t need it for up to 3 weeks it was in stock at merry hill so was reserved for us so far so good BUT that’s where it ends .
Book delivery for 9/07/26 I ask after If i would I get a confirmation about the delivery tod yes I would no confirmation so I though maybe I’d get a email or a text or a WhatsApp a few days before No. Now I this day and age what retail or online suppliers don’t sent you something by means of one of those three or even a landline.
So I phone the day before to ask if the delivery was still booked in at first they couldn’t fine it had to explain it was reserved at another store they then rang me back to confirm it was on there warehouse, so I ask why I hadn’t had by one means or another a notification they said nothing was sent up to do this !!!
Delivery day arrived no phone call a possible time ( it says there driver will contact you on the day to confirm the time frame )I phone later that day to fine out if it was coming or not it was it did .
The men who came were respectful to the property but found it very difficult to understand when we if they would remove there shoes I asked if they had shoe cover they didn’t I got them to take trainers of as there was a brand new carpet in the room. They completely the assemble very professional. Now they arrived in a old white box van no Harvey Norman branding on the van no uniform why I’m pointing this out is I paid £89 for a delivery plus service
There is a small family firm we have felt with over the years Cooke’s furniture own brand vans where company branded clothing bring floor coverings shoe covers can you see why I’m so disappointed about the handling of this delivery I will not buy any think from a company that can’t communicate with there customers after they taken the money and use contractors which may know there job but certainly don’t do anything for you customer image.
After receiving a email from Harvey Norman telling me it’s been passed to the store and they would contact me directly I have heard nothing via any means of communication sorry to say I’m not surprised this is very bad customer service from a multi national store but like most companies now the bigger there are the less they care about there customers

Muhammad the salesman was very helpful and informative. Nothing was too much trouble for him.

Great guys, so efficient and helpful