Harvey Jones Kitchens Reviews 

796
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and ability to create designs that perfectly match their needs and visions. The quality of the products and the craftsmanship are frequently highlighted as outstanding, resulting in beautiful and highly functional kitchens. The overall service, from initial design consultations to installation, is described as professional, smooth, and stress-free, with many appreciating the clear communication and attention to detail. However, some customers also noted issues with the durability of cabinets and challenges with appliance removal for repairs, suggesting that certain components may not be as robust as expected. Additionally, a few people experienced delays and poor installation, indicating occasional inconsistencies in the process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Product

Users describe positive interactions with the product, with many reviewers highlighting the exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing the experience as exceptional and the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the exceptional workmanship, attention... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all th... See more

Company replied

Rated 5 out of 5 stars

Holly has made the whole experience enjoyable. She explained the process with great patience and knowledge. She led us through each step, with clear information and was always ready to change the pla... See more

Company replied

Rated 5 out of 5 stars

Holly was so lovely to deal with and designed an out of this World Kitchen for us. Holly totally understood what type of kitchen we wanted and went through the whole process with us. I never felt ru... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Lewis on our kitchen design. From start to finish, he was professional, attentive, and full of great ideas. He really took the time to understand what we wan... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Cabinet Maker
  3. Kitchen Furniture Store
  4. Kitchen Supply Store

About Harvey Jones Kitchens

Written by the company

Hello, we’re Harvey Jones.


We craft spaces you will love. For their design, functionality and quality. Forever.



We are your trusted design partner, bringing our expertise to your project. Whatever we do, it’s just for you. We take time to understand your vision, the needs of your project, your style and your budget before bringing the Harvey Jones magic into your home. Everything we do is anchored in quality. From our inspiring design conversations to our meticulous fitters and every element in between. Every cabinet is made by hand using tried-and-tested techniques, along with over 45 years’ experience, to ensure a perfect finish in your home.

With showrooms across the UK we're confident that we can help make your kitchen dreams a reality. VISIT OUR WEBSITE FIND A SHOWROOM

Contact info

4.8

Excellent

TrustScore 5 out of 5

796 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

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4.8

All reviews

(796)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Bicester showroom: excellent design consultation

We engaged Stacey Cobley from the Bicester showroom for a design consultation on our bootroom and kitchen. She was excellent. Professional, friendly, punctual, all over the detail and with a clear depth of knowledge. There wasn't a topic we covered or question that we asked that she a) didn't have an answer to and b) was able to be flexible and come up with different solutions for us to consider. We would 100% use Stacey on future property work.

22 April 2025
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Reply from Harvey Jones Kitchens

Thank you for your kind feedback. We’re so pleased to hear that your design consultation was such a positive experience. Offering knowledgeable, flexible guidance is central to how we approach every project, and it’s wonderful to know you felt supported and inspired throughout the process. Our team takes pride in tailoring designs to suit each client’s individual needs, and it’s great to hear that spirit of collaboration came through. We’d be delighted to support you again on future projects.

Rated 5 out of 5 stars

Kitchen refresh

Annalisa was really helpful in making choices for the refurbishment of our Harvey Jones kitchen. First installed 20 years ago, it has now been refreshed with a new colour (thanks for the paintwork Tony!) and new handles making an altogether fresh look. It's great from a sustainability perspective to be able to revamp the kitchen in this way rather than having to rip it out and start again. Annalisa was very easy to talk to and she quickly developed an understanding of our approach and requirements. Annalisa used her experience to proactively make suggestions as to what would work which we have been really pleased with. Thank you!!

14 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for taking the time to share your experience. We’re delighted to hear how successfully your kitchen has been refreshed — and especially pleased that it’s one of our original installations from 20 years ago. Our refurbishment service is a valued part of what we offer, allowing clients to breathe new life into their kitchens while maintaining the craftsmanship and sustainability that underpin our approach. It’s a pleasure to support thoughtful updates like yours, and we’re so glad the results have brought a fresh new feel to a much-loved space.

Rated 5 out of 5 stars

Rating update

At our meeting today to finalise details of our kitchen David Gregory went far beyond the call of duty in accessing the handles we needed, fulfilling promise on our fridge even though our choice was not on his list, and amending matters to meet our wishes
He deserves a five star rating overall even if the first design missed some of what we asked for - soon put right
He puts in a huge amount of effort for his clients

26 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience and providing an update! — we’re so pleased to hear how well supported you felt during your time working with David. Every project requires some patience as the design evolves, and it’s great to hear that David responded with such care and attention to get everything just right for you! We’re delighted he helped bring your vision to life, and we’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Good and honest advice

I was contemplating on a new kitchen and David Gregory came to my flat and spent some good time surveying the current lay out and giving advice and recommendations. He followed up with many emails and I felt in good hands. In the end I couldn't go ahead with the project as my work required me to go abroad. But thank you Harvey Jones Kitchen and David for their competent advice. much appreciated!

21 March 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your kind words. While we're sorry the timing didn’t align for your kitchen project, we’re so pleased to hear that you felt supported and well looked after throughout the process. We approach each home with care and attention, and it’s lovely to know David's advice left a positive impression. Wishing you all the best with your time abroad — and should you revisit your kitchen plans in the future, we’d be delighted to welcome you back.

Rated 5 out of 5 stars

Really impressed.

Was really impressed with the discovery session I had from David in the Clifton branch. I thought we had an impossible space to fit a kitchen in, but David managed to come up with some impressive solutions and suggestions. He clearly has a lot of knowledge and experience, as well as a keen eye for the technical and aesthetic elements of design.

28 March 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for your kind words — we’re so pleased to hear how impactful your discovery session with David was. Designing for a challenging space can often lead to the most creative and inspired solutions, and it’s wonderful to know David’s expertise and eye for detail made such a strong impression. We’re thrilled that you’re feeling excited about the possibilities and look forward to helping you bring your vision to life!

Rated 5 out of 5 stars

Harvey Jones Clifton

We had a fantastic discovery session with Harvey Jones Kitchens in Clifton and must give thanks especially to David, our designer. His knowledge and passion truly stood out.

David went above and beyond, thoughtfully revisiting and improving our kitchen layout ideas, showing genuine enthusiasm and care for getting it just right. We appreciated how he balanced creativity with practicality, keeping our budget in mind while offering clever solutions. His personal, attentive approach made the whole process enjoyable and reassuring. It’s clear he genuinely cares about the design and the people he works with. We highly recommend Harvey Jones and David for anyone seeking a bespoke kitchen.

18 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your lovely review. We're absolutely delighted to hear how much you enjoyed your discovery session and that David’s thoughtful, knowledgeable approach made such a lasting impression. His passion for great design and genuine care for his clients shines through in everything he does, and it’s wonderful to know you felt so well looked after. Balancing creativity, practicality, and budget is what bespoke design is all about — and we’re thrilled you found that with us. Thank you for your recommendation, and we can’t wait to see your kitchen take shape!

Rated 5 out of 5 stars

Excellent kirchen

We thought the design advice we received from Rachel(now at the Islington showroom) as nothing short of superb As a result we ended up with a kitchen we were delighted with

14 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for your kind words — we’re so pleased to hear how much you valued Rachel’s design advice, our team always strive to help bring a vision to life. We're delighted that you're so pleased with your new kitchen, and we’ll be sure to pass on your lovely feedback

Rated 5 out of 5 stars

Best kitchen designer who actually gets kitchens !

I had a Discovery Session with David today in the Clifton showroom . I went in very unclear about what our kitchen needed, and whether we could find the budget to do a bespoke kitchen . Within 10 minutes I knew that David really gets kitchens : he saw issues I hadn’t registered and offered solutions I’d never considered . Totally impressed with the time and attention he gave : he and Andrew stayed half an hour past their opening time to help me get the plan I needed . Cannot give enough stars for this level of customer care and service, and David does an amazing job to convince his clients to choose Harvey Jones in a totally non pushy and professional way ! We will planning to buy from them thanks to David’s attention to detail and his impressive knowledge of all things kitchen-related .

15 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your kind words and thoughtful review. We’re delighted to hear that your Discovery Session with David left such a strong impression. At Harvey Jones, we believe in creating a welcoming space where every client feels supported—whether they come in with a clear vision or are just starting to explore ideas.
We always aim to provide a depth of knowledge and attention to detail to help you see new possibilities for your kitchen. We’re especially proud of the way he and Andrew went above and beyond to ensure you felt confident in your plans and making sure you had everything you needed.
We’re looking forward to bringing your bespoke kitchen to life!

Rated 5 out of 5 stars

I walked into the Bristol showroom to be greeted with warmth and professionalism

I walked into the Bristol showroom and spoke to Andrew. I have been dreaming of a new kitchen for over 15 years but have always felt a little intimidated about walking into a showroom. He could not have put me more at ease - he answered all my questions and my experience was so positive that I am one step closer to that kitchen. David then followed up with a call and has the most charming (and funny) but also practical telephone manner. My follow up appointment will happen soon and I am so impressed by the professionalism of the staff and quality of the kitchens I saw I shall be exploring my options further....to be updated with the Chester experience which is my local branch. Andrew knew I wouldn't be buying from Bristol but couldn't have helped me more - so thank you

9 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for sharing your experience — it means the world to us. We’re truly delighted you were made to feel so comfortable from the moment you stepped into the Bristol showroom. Creating a space as personal as a kitchen should always feel exciting, never intimidating, and we’re so pleased we could help you take that first step with confidence. It’s lovely to hear that David’s follow-up brought both practical insight and a smile! We can’t wait to see how things progress with our Chester team — and we’ll be cheering you on every step of the way as your long-awaited dream kitchen comes to life.

Rated 5 out of 5 stars

We are delighted with the kitchen and…

We are delighted with the kitchen and the service. The design work and planning by Hubert was excellent (drawing on his expertise and taste, as well tremendous patience with his clients!), well managed project by Mo, first class installation by Brad and helpful follow up/problem solving by Wing and the team. Super pleased with the final product and the whole process. Thank you.

18 December 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for such a kind and thoughtful review. We’re so pleased to hear how delighted you are — not just with your finished kitchen, but with the whole journey. We take pride in using our expertise, creativity, and patience in every project and it's wonderful to know that the team executed on this and could support you with care and attention throughout. It means so much to us that you felt looked after at every stage. We're so proud to have been part of creating a space you love.

Rated 5 out of 5 stars

An easy and helpful journey ..

David in the Clifton branch has been brilliant, creative, patient and friendly in arriving at our designs so far.
We are really pleased with how they have turned out and excited to see the built product.
We are also really impressed with the CGIs by Harvey Jones as they help visualise the space so much better!

12 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for your lovely feedback. It’s wonderful to hear how supported you’ve felt working with David — his thoughtful, creative approach truly reflects the care we aim to bring to every project. We're thrilled that you're pleased with the designs and excited to see them come to life. Our CGIs are designed to help you feel confident and inspired in your choices, so it’s great to know they’ve brought your vision into focus.

Rated 5 out of 5 stars

My new kitchen is everything I wanted

My new kitchen is everything I wanted! I worked with kitchen designer Hubert Sobulski on my kitchen design and bootroom bench design. Hubert is based in central London. He followed my project through every step of the process until it was complete. He is extremely personable, a very talented designer, he found creative solutions to all my many kitchen storage needs and was a joy to work with. Despite me changing my mind a few times and having a wobble occasionally, nothing was ever any trouble for him. My new kitchen is exactly what I wanted. I absolutely love it. He helped me choose everything from handles, to taps, to the range, the marble countertops etc. He helped me choose the paint colours and looked at my whole flat to ensure it was cohesive. He understood the calm mood I was after and helped me achieve it. My kitchen is first and foremost beautiful to look at. It is very well built from solid wood. The quality of the materials, including hinges and drawer sliders, and the paint job is excellent. I had Antoine as my kitchen installer. He was also outstanding. I have a Grade 2 listed property with wonky walls and floors which created challenges to the fitting but he created solutions to everything. Mo was the organiser on my job. He made sure the correct trades were here when they needed to be and that the materials for fitting and painting were ready. He was also lovely to deal with, extremely polite and always available. Overall, I now have a premium kitchen which I adore. The process from start to finish was outstanding. I am really thrilled and extremely grateful. Thank you so much!

11 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for such a thoughtful and generous review. We’re absolutely delighted to hear how much you love your new kitchen — and it’s wonderful to know that Hubert’s creativity and care made the process such a positive one from start to finish. Your vision of a calm, cohesive space sounds beautifully considered, and we’re so pleased the team could help bring that vision to life with such care and attention to detail. Working with the unique character of a Grade II listed property can be a challenge, but it’s clear that the result is something truly special. We’re incredibly proud to have been part of your journey — thank you again for choosing Harvey Jones

Rated 5 out of 5 stars

Boo Homes are a trade client of Harvey…

Boo Homes are a trade client of Harvey Jones. Having bought over a 100 high end kitchens and joinery products over the past 10 years I can honestly say that this has been the best experience and we are delighted with the many products we purchased. The team from Jen in design through to Graham and Zoe's team, Damian and Stephen the fitters and Mark and Allan the painters have all delivered an outstanding product and have been simply superb to communicate with. Many thanks to the whole team. Jilly Scott

1 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you, Jilly — your kind words truly mean a great deal to us. It’s been a pleasure working with Boo Homes, and we’re so proud to have been part of your project. From design to installation and finishing, we’re thrilled that every stage met your expectations. We’ll be sure to pass on your thanks to the team — they’ll be delighted to know their work made such a positive impression. We look forward to collaborating with you again soon!

Rated 5 out of 5 stars

Breakfast Dresser by Andrew in the Clifton, Bristol

Andrew in the Clifton showroom brilliantly guided me through the entire process of choosing my perfect breakfast dresser. We went for an integrated FF alongside it to make perfect use of the space too. He understood my taste and needs by carefully considering how my family intend to use the area. We are so excited by the final design and can’t wait to use it! Amazing, professional service throughout.

6 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

It’s fantastic to hear that Andrew was able to guide you so thoughtfully through the process and help bring your vision to life. Designing a space that truly reflects your taste and works beautifully for your family is what we’re all about — and we’re so pleased the breakfast dresser (and integrated fridge-freezer!) hit the mark. Wishing you many happy moments in your new space

Rated 5 out of 5 stars

We need designs for kitchen and utility…

We need designs for kitchen and utility for a new build and have had wonderful help from David Gregory. I walk past Harvey Jones showroom in Bristol every day but knew their quality would be beyond our reach. So when needing a new kitchen my wife and I visited three of the big nationals, Wren, Magnet and Howden and chose one for a design session. They produced what we thought was an excellent and practical design. Out of interest we walked into Harvey Jones and everything changed. David spent an hour with us showing how our design could be greatly improved even by a big national. A full design session with David followed at which he suggest an “out of box” change to the way the space allocated by our architects could be used. It reduced the number of units while greatly improving the use and appearance of kitchen and utility and reduce cost below the national suppliers quote. Every step since has benefited from David’s ideas.

2 April 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your experience! It’s wonderful to hear how David’s expertise and creative approach transformed your vision for your kitchen and utility space. At Harvey Jones, we believe great design is about more than just aesthetics—it’s about making the space work beautifully for you. It’s fantastic that David’s ‘out of the box’ thinking not only enhanced the functionality and look of your kitchen but also brought it within budget. We’re so pleased to have been part of your journey, and we can’t wait to see your finished space come to life!

Rated 5 out of 5 stars

Great design process with HJ Hove

The design process with HJ Hove and Charlotte has been a pure delight. After meeting with several vendors I chose HJ because of their craftsmanship, welcoming and friendly atmosphere and customisable solutions. So far the process has been very enjoyable and it’s always been a nice addition to the week to come into the showroom and discuss design solutions with Charlotte. I’m now moving into the engineering stage and am sure the service will continue with on an equally great trajectory.

26 March 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for your kind words! It’s fantastic to hear that working with Charlotte and the Hove team has been such an enjoyable experience. We take great pride in our craftsmanship and creating a welcoming space where your ideas can come to life, so knowing you’ve found the process both inspiring and seamless so far is truly wonderful. As you move into the next stage, we’re excited to continue this journey with you and bring your vision to life. We can’t wait to see it all come together!

Rated 1 out of 5 stars

Terrible Customer Service

I booked in for the free design service on Saturday 9th November 2024. We met with Stacey who spent over 2 hours with us in the show room going over our upcoming renovation plans. We went through in detail our architect drawings which included the space for a new kitchen, bar area and utility. At the appointment, we had our 2 children with us, one of which was just a few months old so it was a lot to sit through keeping them entertained through the appointment but we continued knowing we should get a good gage of potential cost and a draft design. We followed up, at Stacey’s request with the measurements and plans on email so the draft kitchen design could be drawn up.
Since the appointment, we have been completely ignored by Stacey and her colleague Aaron. We sent emails on 17th December and again on 6th January asking for an update and if a draft copy of a design was available and they have both failed to respond to the emails. Having spent the afternoon going through the plans and hoping to see if a Harvey Jones kitchen was for us, it’s disappointing that the level of follow up and customer service failed to deliver. The reason for the review today is because I received another marketing email from Harvey Jones offering the free design service, and it prompted me to leave the review about our experience and the failed response and service from the team in Marlow.

We have since decided to move forward with a fully bespoke handmade kitchen, bar, utility, boot room and media room with another supplier.

9 November 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you for sharing your feedback. We’re sorry to hear about your experience, and we appreciate you taking the time to bring it to our attention.

This isn’t reflective of the level of service we aim to provide, and we understand how disappointing the lack of follow-up must have been, especially after the time you invested in your appointment. We’re reviewing this internally to ensure we learn from it.

Although you've chosen to move forward elsewhere, we’d still welcome the opportunity to support your project should your plans change.

Rated 5 out of 5 stars

Harvey Jones have been such a joy to work with from start to finish

I knew I wanted a Harvey Jones kitchen when I fell in love with the Arbor design while looking for ideas in their Birmingham showroom. Our renovation project actually took us 13 years of scheming and then 7 years fighting the legal side before we got the go ahead. Two years before the end of that period I contacted Harvey Jones to start the ball rolling. Katy from the Harrogate shop was just fabulous and came up with a design that worked wonderfully with our tiny space. We had a very definite idea of the style and vibe we were going for and she just 'got' us completely. She also knew our budget was tight and didn't pressure us into spending more than we were comfortable with. And although we weren't buying as many units as most people, we were never treated as if we were lesser clients. Katy was easy to chat to and never too busy to answer our questions. There was a sale on at that time so we made a deposit and were assured that the price would be held at that level for the next 2 years, which was very important for us as the builders hadn't even started work at that point. And true to their word two years later when we eventually ordered our kitchen it was at the same price they had promised. By this time Katy had moved on and the lovely Beth had taken on her clients. Beth was very excited to see our space so came to visit too, and also checked our original design would still work as we could now measure the actual space. We changed it slightly to fit the space better and I had also sourced a bespoke brass sink so the sink unit had to be bespoke too. I wanted a drawer below the sink and Beth made that happen. We were only buying the units from Harvey Jones and our builder was fitting them and I was sourcing the hardware and painting them to save money. Everything went as smoothly as it could. The units arrived safely exactly when they were supposed to, along with extra filler pieces in case the builders needed them. They were all beautifully packaged and looked absolutely stunning, so luxurious. The builders were really impressed with the build quality, and after I explained that they were fixed to a baton on the wall (as Beth had instructed) they had no problem fitting them. I easily painted them and am so pleased with the result. They are everything I dreamed of and more, and we have had so many compliments on our kitchen. Harvey Jones have been such a joy to work with from start to finish, we couldn't have achieved such a stunning kitchen without them and I would recommend them to anyone.

3 July 2024
Unprompted review
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Reply from Harvey Jones Kitchens

Wow — what an incredible journey, and we’re so honoured to have been part of it! It’s wonderful to hear how Katy and Beth supported you along the way, ensuring every detail aligned with your vision, space, and budget. The fact that you felt understood and valued at every step means the world to us. We’re thrilled that your kitchen has become everything you dreamed of — it sounds like a true labor of love, and we’re so happy you’re enjoying it. Thank you for trusting us and for sharing such a heartfelt review. Wishing you many happy moments in your beautiful new space!

Rated 5 out of 5 stars

Great customer service.

We are very happy with the final outcome of the kitchen installation. Towards the end of the construction period the company encountered a problem with one of the larger countertops which meant that the completion date would have to be extended and prevent us from using the kitchen and over the Xmas holiday. Harvey Jones worked hard to find a solution and installed a temporary countertop for the island that allowed us to spend Xmas at our property in Edinburgh. It was clear from the outset when the problem was identified that they would find a solution at their own cost and meet their timeline obligations. The entire team were very helpful and diligent to solve the problem. The final installation of the correct countertop was completed in January without any issues.

19 January 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for taking the time to share your experience. We’re thrilled to hear that you’re happy with the final outcome, and we’re especially proud that our team could step in and find a solution to ensure you could enjoy Christmas at your Edinburgh property. Overcoming challenges is part of our commitment to delivering a kitchen you love, and it’s wonderful to know the team’s dedication made a difference. We hope your new kitchen brings you joy for many years to come!

Rated 5 out of 5 stars

We had a fabulous experience designing…

We had a fabulous experience designing our kitchen with David from Harvey Jones Bristol. David had really brilliant ideas to transform a relatively small space into our dream kitchen - Saving us as much storage space as possible whilst introducing things we've always wanted & didn't know were doable in the space that we have. His ideas are practical as much as they are beautiful and he really went above & beyond to get us those integral finishing touches that pull it all together. We're excited to get around to having it fitted!

1 February 2025
Unprompted review
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Reply from Harvey Jones Kitchens

Thank you so much for sharing your experience with David and our Bristol team. It’s wonderful to hear how his creative ideas transformed your space, balancing practicality and beauty to bring your dream kitchen to life. Those thoughtful finishing touches truly make all the difference, and we’re so pleased David could help make them happen. We can’t wait to see your kitchen come together — here’s to many happy moments in your new space!

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