Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a wonderful experience we had with our Harvey Jones design expert. Hagar was incredible, very astute and aware of our budget and accommodated us so well constantly thinking of clever ideas to give us our dream Kitchen - I cannot recommend her enough. She listened carefully to my needs and that of my husband who is a keen chef, coming up with solutions we could only dream of - I cannot recommend Harvey Jones an Hagar enough - we have the perfect kitchen for a price that suited us. Thank you xx

Reply from Harvey Jones Kitchens
Holly was an excellent communicator and quickly understood my outline for our new kitchen . She clearly explained the Harvey Jones product and order process and I was very impressed with the outlined offer . I would highly recommend her services

Reply from Harvey Jones Kitchens
Thanks to Hagar Hassan for her lovely design and for giving such a prompt, communicative and friendly service.

Reply from Harvey Jones Kitchens
We had a wonderful experience with Sally who took the time to explain everything to us and to answer any questions and concerns we had, be it about the kitchen materials, the building process or sustainability and durability. We decided to put our kitchen project on the back burner for now as we have other priorities in the house come up but Sally made sure we’re absolutely wanting to have our Harvey Jones Kitchen in the future! 🙂

Reply from Harvey Jones Kitchens
Lewis has been fab start to finish. He has helped us design a kitchen that we are beyond happy with! He suggested some lovely extra details which have made all the difference and set it apart from other designs we had looked at.
The installation was meticulous and there were lots of checks to ensure that the end product was just right.
I had a bit of an issue with one component and Lewis did everything he could to help rectify the problem.
Would highly recommend!

Reply from Harvey Jones Kitchens
Anna was great with suggestions and brilliant problem-solving for my requests for my new galley kitchen. She kept me realistic with what was and was not possible in my 2m ×2.8m space. I hadn't fully appreciated that the empty space meant the contents had to go somewhere else for a while! Gary made all the preparation necessary and Mark really did hand-paint the units. Both were helpful and gave advice when asked. Very pleased with the outcome of my Quooker tap for boiling water. Caroline was helpful and welcoming when I first stepped into the Westbourne showroom. I'd seen an advert in a local magazine and went out of curiosity. Both Anna and Caroline were able to offer guidance and reassurance on the project. Nothing was too much trouble with Harvey Jones.

Reply from Harvey Jones Kitchens
We had such a great experience with Lewis at the Chester showroom. We came in with a clear idea of what we wanted, but Lewis’s design took it to another level. The whole process was smooth from start to finish, and the service was brilliant throughout. The finished kitchen looks amazing. We honestly couldn’t recommend Lewis and Harvey Jones enough!

Reply from Harvey Jones Kitchens
It was really helpful to have Bethan from the Nottingham showroom come to my home to discuss initial ideas for my new kitchen. She developed a fabulous plan and the HJ team delivered. I am highly delighted with my new kitchen, both the design and level of craftmanship are superb. The whole process was handled very professionally with clear communication and timelines. Thank you to everyone involved.

Reply from Harvey Jones Kitchens
Very pleasant experience.
Although in this instance we decided not to go with Harvey Jones for our new kitchen, the team at Harvey Jones were very helpful and knowledgeable and gave us a detailed understanding of what they provided, the service level and what to expect from the process. A special shoutout to Lewis for his patience and knowledge to guide us through the process.

Reply from Harvey Jones Kitchens
We had a Harvey Jones kitchen fitted in 2016. Apart from an issue with the sink plughole that they refused to address at the time, we have been pleased with the kitchen. The built-in dishwasher now needs a new heating element ànd our engineer says the dishwasher has been fitted in such a way that it cannot be removed in the normal way for the repair to be carried out.
I’ve been phoning and emailing Harvey Jones for advice as to how to get the dishwasher out for over 3 weeks and have had no response at all.
It was an extremely expensive kitchen and the 10-year guarantee clearly covers the cabinetry being fit-for-purpose - but it seems their default position is to ignore complaints and just hope they go away.
I’m very disappointed and frustrated.
We had our lovely new kitchen designed by Anna at Harvey Jones in Westbourne. The whole process went very smoothly and the level of craftsmanship was exceptional. We are so pleased that we went through with it. Many thanks to Anna and to the other members of the team that were involved.

Reply from Harvey Jones Kitchens
The design process and help from Jenna in the Chester branch was fantastic. We love the finished kitchen and would highly recommend Harvey Jones

Reply from Harvey Jones Kitchens
Charlotte from Brighton and Hove has been excellent throughout the design process. She has been so helpful, nothing is too much trouble. Charlotte has kept us updated and informed at every stage. Can’t wait to see our joint vision come to fruition!

Reply from Harvey Jones Kitchens
Super friendly advice from Charlotte Duberry at HJ. Style and technical wise. Very prompt as well. Looking forward to the resulting additions to our kitchen.
Paul C

Reply from Harvey Jones Kitchens
Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all the options, from kitchen/utility room furniture, fixtures, appliances, etc., she guided us through what can be a very overwhelming process with patience, knowledge and kindness. Thanks Charlotte and Chloe for making our design experience seamless and fun. We cannot wait to see the end result and have you over for a celebratory visit.

Reply from Harvey Jones Kitchens
From the moment we walked into the Winchester showroom, Graham took charge of our project and turned our dream kitchen into a reality. I had a very clear idea of what I wanted to achieve and Graham was able to effectively design and deliver that vision perfectly. The quality of the finished product is far superior to other kitchens we have seen and the professionalism and workmanship of both the kitchen fitter and cabinet painter, was of the highest quality. The cost of the finished project was probably a lot more than other suppliers, however this kitchen is going to look amazing for a very long time to come.

Reply from Harvey Jones Kitchens
Our discovery session with David at Harvey Jones was truly inspiring. From the start, he brought such positivity, creativity, and enthusiasm to the conversation. He listened carefully to our ideas and preferences, then added his own thoughtful insights that made us see new possibilities for our kitchen design. David’s knowledge and attention to detail gave us total confidence that we’re in the right hands. We left feeling excited and energised about bringing our dream kitchen to life

Reply from Harvey Jones Kitchens
Lewis at Harvey Jones Kitchens, Chester was our kitchen designer.
He was excellent from the start to design completion. Nothing was to much trouble during the design process as we were relocating our kitchen living space. So it wasn't just a case of replacing an old kitchen. He knew the products really well. Our appointment times were long (not in a bad way) He just allocated plenty to time to ensure our kitchen would be perfect. There was so much to consider even down to colour choice. It was a huge investment and something we are not lightly to replace. He was patience and brought his own design flare. He was polite and appeared always pleased to see us despite the number of visits! He made the whole design planning experience exciting. We now look forward to the installation phase.

Reply from Harvey Jones Kitchens
Can't get anyone to talk to me for warranty work.
Our kitchen was fitted in 2016. 5-6 years later the hinges on the cabinet doors started to wear out. We had some repairs doe a couple of years ago but the fitter told us hinges need to be replaced.
I've contacted al the known email addresses but no response implying new owners won't honour warranty despite assuring me the would,
to be fair design service was good but installation was poor.
cabinets no where near as durable as advertised, we would have been better off at B&Q

Reply from Harvey Jones Kitchens
We cannot speak highly enough of our experience with Harvey Jones in Chester, and in particular with Lewis, our designer. From the very beginning, Lewis made the whole process an absolute pleasure. His passion for design shone through in every conversation, and he went above and beyond to help us realise that we could have the kitchen of our dreams within our budget.
What impressed us most was how hard he worked to keep us on track financially, never compromising on style or quality, but always finding smart solutions to make sure everything was achievable. His creativity and attention to detail gave us confidence throughout, and we left every meeting feeling inspired and excited for the next stage.
On top of that, Lewis is simply a joy to work with. His warm and friendly personality made every meeting something we genuinely looked forward to, and he managed to make what could have been a stressful process feel easy and enjoyable.
We are thrilled with the design and cannot wait to see our vision come to life. Thank you, Lewis, for everything – you have truly made this a fantastic experience for us!

Reply from Harvey Jones Kitchens
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.