Harvey Jones Kitchens Reviews 

796
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and ability to create designs that perfectly match their needs and visions. The quality of the products and the craftsmanship are frequently highlighted as outstanding, resulting in beautiful and highly functional kitchens. The overall service, from initial design consultations to installation, is described as professional, smooth, and stress-free, with many appreciating the clear communication and attention to detail. However, some customers also noted issues with the durability of cabinets and challenges with appliance removal for repairs, suggesting that certain components may not be as robust as expected. Additionally, a few people experienced delays and poor installation, indicating occasional inconsistencies in the process.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Product

Users describe positive interactions with the product, with many reviewers highlighting the exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing the experience as exceptional and the... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the exceptional workmanship, attention... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all th... See more

Company replied

Rated 5 out of 5 stars

Holly has made the whole experience enjoyable. She explained the process with great patience and knowledge. She led us through each step, with clear information and was always ready to change the pla... See more

Company replied

Rated 5 out of 5 stars

Holly was so lovely to deal with and designed an out of this World Kitchen for us. Holly totally understood what type of kitchen we wanted and went through the whole process with us. I never felt ru... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience working with Lewis on our kitchen design. From start to finish, he was professional, attentive, and full of great ideas. He really took the time to understand what we wan... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Cabinet Maker
  3. Kitchen Furniture Store
  4. Kitchen Supply Store

About Harvey Jones Kitchens

Written by the company

Hello, we’re Harvey Jones.


We craft spaces you will love. For their design, functionality and quality. Forever.



We are your trusted design partner, bringing our expertise to your project. Whatever we do, it’s just for you. We take time to understand your vision, the needs of your project, your style and your budget before bringing the Harvey Jones magic into your home. Everything we do is anchored in quality. From our inspiring design conversations to our meticulous fitters and every element in between. Every cabinet is made by hand using tried-and-tested techniques, along with over 45 years’ experience, to ensure a perfect finish in your home.

With showrooms across the UK we're confident that we can help make your kitchen dreams a reality. VISIT OUR WEBSITE FIND A SHOWROOM

Contact info

4.8

Excellent

TrustScore 5 out of 5

796 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(796)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Design and Customer Service

What a wonderful experience we had with our Harvey Jones design expert. Hagar was incredible, very astute and aware of our budget and accommodated us so well constantly thinking of clever ideas to give us our dream Kitchen - I cannot recommend her enough. She listened carefully to my needs and that of my husband who is a keen chef, coming up with solutions we could only dream of - I cannot recommend Harvey Jones an Hagar enough - we have the perfect kitchen for a price that suited us. Thank you xx

7 February 2026
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for sharing. We’re thrilled to hear about your experience with Hagar at our Cambridge showroom.

Designing a kitchen that truly reflects how people live, cook, and use their space is at the heart of what we do, so it’s wonderful to hear these remarks about your experience.

Thank you for choosing Harvey Jones, we’re delighted to have played a part in creating your perfect kitchen and wish you many happy years enjoying it together.

Rated 5 out of 5 stars

Holly was an excellent communicator and…

Holly was an excellent communicator and quickly understood my outline for our new kitchen . She clearly explained the Harvey Jones product and order process and I was very impressed with the outlined offer . I would highly recommend her services

19 January 2026
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear that Holly was able to guide you through every aspect of the process with such clarity and care. We look forward to helping you bring your Harvey Jones kitchen to life.

Rated 5 out of 5 stars

Thanks to Hagar Hassan for her lovely…

Thanks to Hagar Hassan for her lovely design and for giving such a prompt, communicative and friendly service.

12 January 2026
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for your kind words! We’re delighted to hear that Hagar’s design and friendly, responsive service made your experience so positive. We hope you enjoy your beautiful new kitchen for years to come.

Rated 5 out of 5 stars

Great experience in the showroom!

We had a wonderful experience with Sally who took the time to explain everything to us and to answer any questions and concerns we had, be it about the kitchen materials, the building process or sustainability and durability. We decided to put our kitchen project on the back burner for now as we have other priorities in the house come up but Sally made sure we’re absolutely wanting to have our Harvey Jones Kitchen in the future! 🙂

29 November 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for sharing your experience. We’re delighted to hear that Sally was able to guide you through every aspect of the process with such clarity and care. We look forward to helping you bring your Harvey Jones kitchen to life whenever the timing is right!

Rated 5 out of 5 stars

Kitchen

Lewis has been fab start to finish. He has helped us design a kitchen that we are beyond happy with! He suggested some lovely extra details which have made all the difference and set it apart from other designs we had looked at.

The installation was meticulous and there were lots of checks to ensure that the end product was just right.

I had a bit of an issue with one component and Lewis did everything he could to help rectify the problem.

Would highly recommend!

9 January 2026
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for your lovely feedback. We’re so pleased to hear how happy you are with your kitchen and that Lewis’s ideas and attention to detail made such a difference. It’s also great to know the installation was handled so carefully and that any issues were quickly resolved.

We hope you enjoy your kitchen for many years to come.

Rated 5 out of 5 stars

Galley kitchen fitted with quality.

Anna was great with suggestions and brilliant problem-solving for my requests for my new galley kitchen. She kept me realistic with what was and was not possible in my 2m ×2.8m space. I hadn't fully appreciated that the empty space meant the contents had to go somewhere else for a while! Gary made all the preparation necessary and Mark really did hand-paint the units. Both were helpful and gave advice when asked. Very pleased with the outcome of my Quooker tap for boiling water. Caroline was helpful and welcoming when I first stepped into the Westbourne showroom. I'd seen an advert in a local magazine and went out of curiosity. Both Anna and Caroline were able to offer guidance and reassurance on the project. Nothing was too much trouble with Harvey Jones.

21 July 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for such a thoughtful and detailed review. We’re really pleased to hear how supported you felt throughout your project, especially when working within a compact space. Helping clients understand what’s possible — and finding smart, practical solutions — is such an important part of what we do, so it’s great to know that guidance and problem-solving made the process feel reassuring rather than daunting.

We’re delighted you’re pleased with the finished result, and that the whole team made the experience feel welcoming and straightforward from your very first visit. Your comments perfectly reflect what we strive for: knowledgeable advice, an authentic approach, and kitchens that are truly designed for life and built for living.

Thank you again for choosing Harvey Jones — we hope you enjoy your new kitchen for many years to come.

Rated 5 out of 5 stars

Lewis at Chester Made Our Dream Kitchen a Reality

We had such a great experience with Lewis at the Chester showroom. We came in with a clear idea of what we wanted, but Lewis’s design took it to another level. The whole process was smooth from start to finish, and the service was brilliant throughout. The finished kitchen looks amazing. We honestly couldn’t recommend Lewis and Harvey Jones enough!

2 June 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for taking the time to share your experience. We’re delighted to hear how much you enjoyed working with Lewis at our Chester showroom and that his design elevated your original ideas even further. It’s wonderful to know the process felt smooth and well supported from start to finish, and that you’re so pleased with the finished kitchen. We hope you enjoy your beautiful new kitchen for many years to come.

Rated 5 out of 5 stars

Harvey Jones Kitchen

It was really helpful to have Bethan from the Nottingham showroom come to my home to discuss initial ideas for my new kitchen. She developed a fabulous plan and the HJ team delivered. I am highly delighted with my new kitchen, both the design and level of craftmanship are superb. The whole process was handled very professionally with clear communication and timelines. Thank you to everyone involved.

27 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for sharing your experience. We’re delighted to hear how helpful it was to have Bethan visit your home and work through those early ideas together. It’s wonderful to know that the final design and craftsmanship have lived up to your expectations and that the whole process felt clear and well-managed from start to finish.

We’ll be sure to pass on your kind words to Bethan and the rest of the Nottingham team. Enjoy your beautiful new kitchen — we’re thrilled to have been part of bringing it to life.

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience.
Although in this instance we decided not to go with Harvey Jones for our new kitchen, the team at Harvey Jones were very helpful and knowledgeable and gave us a detailed understanding of what they provided, the service level and what to expect from the process. A special shoutout to Lewis for his patience and knowledge to guide us through the process.

22 November 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for taking the time to share your experience. We’re really pleased to hear that you found the team helpful and that Lewis was able to guide you through the process with patience and clarity. Even when the timing or project isn’t quite the right fit, we’re always glad to offer insight and help you make an informed decision.

We appreciate you considering Harvey Jones and wish you all the very best with your new kitchen project.

Rated 1 out of 5 stars

Terrible after-care

We had a Harvey Jones kitchen fitted in 2016. Apart from an issue with the sink plughole that they refused to address at the time, we have been pleased with the kitchen. The built-in dishwasher now needs a new heating element ànd our engineer says the dishwasher has been fitted in such a way that it cannot be removed in the normal way for the repair to be carried out.
I’ve been phoning and emailing Harvey Jones for advice as to how to get the dishwasher out for over 3 weeks and have had no response at all.
It was an extremely expensive kitchen and the 10-year guarantee clearly covers the cabinetry being fit-for-purpose - but it seems their default position is to ignore complaints and just hope they go away.
I’m very disappointed and frustrated.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

We had our lovely new kitchen designed…

We had our lovely new kitchen designed by Anna at Harvey Jones in Westbourne. The whole process went very smoothly and the level of craftsmanship was exceptional. We are so pleased that we went through with it. Many thanks to Anna and to the other members of the team that were involved.

15 November 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a smooth and positive experience working with Anna in our showroom, and that the craftsmanship of your new kitchen has met your expectations. We’ll be sure to pass on your kind words to Anna and the rest of the team involved. It’s been a pleasure being part of your journey, and we hope you enjoy your beautiful new kitchen for many years to come.

Rated 5 out of 5 stars

The design process and help from Jenna…

The design process and help from Jenna in the Chester branch was fantastic. We love the finished kitchen and would highly recommend Harvey Jones

11 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for your lovely feedback. We’re delighted to hear that you had such a fantastic experience working with Jenna and that you’re loving your finished kitchen. It means a great deal to the whole team to know you’d recommend Harvey Jones, and we hope your new space brings you joy for many years to come.

Rated 5 out of 5 stars

Great experience

Charlotte from Brighton and Hove has been excellent throughout the design process. She has been so helpful, nothing is too much trouble. Charlotte has kept us updated and informed at every stage. Can’t wait to see our joint vision come to fruition!

1 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for your kind words. We’re delighted to hear how well Charlotte has supported you throughout your kitchen design journey. Collaboration is such an important part of what we do, and it’s wonderful to know your shared vision is coming together so smoothly. We can’t wait to see the finished space and bring your dream kitchen to life!

Rated 5 out of 5 stars

Super friendly advice from Charlotte…

Super friendly advice from Charlotte Duberry at HJ. Style and technical wise. Very prompt as well. Looking forward to the resulting additions to our kitchen.
Paul C

5 November 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you, Paul! We’re so pleased to hear Charlotte was able to offer friendly, knowledgeable advice and support throughout your design process. It’s great that you’ve enjoyed working together, and we’re excited for you to see the finished additions to your kitchen soon.

Rated 5 out of 5 stars

The Rockstars of Harvey Jones Hove

Working with Charlotte at HJ Hove has been lovely. Charlotte always had a sunny disposition and was very insightful. She put together an amazing design based on our likes, needs and wants. With all the options, from kitchen/utility room furniture, fixtures, appliances, etc., she guided us through what can be a very overwhelming process with patience, knowledge and kindness. Thanks Charlotte and Chloe for making our design experience seamless and fun. We cannot wait to see the end result and have you over for a celebratory visit.

31 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for such a lovely review. We’re so pleased to hear how enjoyable your experience with Charlotte, Chloe and the Hove team has been. Creating a kitchen that reflects each client’s individual style and needs is at the heart of what we do, and it’s wonderful to know the process felt seamless and fun. We can’t wait to see your finished kitchen come to life — and we’re sure Charlotte and Chloe will be delighted to join you for that celebratory visit!

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the Winchester showroom, Graham took charge of our project and turned our dream kitchen into a reality. I had a very clear idea of what I wanted to achieve and Graham was able to effectively design and deliver that vision perfectly. The quality of the finished product is far superior to other kitchens we have seen and the professionalism and workmanship of both the kitchen fitter and cabinet painter, was of the highest quality. The cost of the finished project was probably a lot more than other suppliers, however this kitchen is going to look amazing for a very long time to come.

14 July 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for your wonderful feedback. We’re delighted to hear that Graham and the Winchester team were able to bring your vision to life so perfectly. It’s fantastic to know that both the craftsmanship and quality have exceeded your expectations — our kitchens are designed for life and built for living, and it’s lovely to hear that reflected in your experience. We hope you enjoy your beautiful new space for many years to come.

Rated 5 out of 5 stars

Discovery session with David

Our discovery session with David at Harvey Jones was truly inspiring. From the start, he brought such positivity, creativity, and enthusiasm to the conversation. He listened carefully to our ideas and preferences, then added his own thoughtful insights that made us see new possibilities for our kitchen design. David’s knowledge and attention to detail gave us total confidence that we’re in the right hands. We left feeling excited and energised about bringing our dream kitchen to life

27 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for sharing such a wonderful review. We’re thrilled to hear how inspiring your discovery session with David was. His creative approach and attention to detail are all about helping each client unlock the full potential of their space — and it’s fantastic that you left feeling so energised about the possibilities ahead. We can’t wait to continue the journey with you

Rated 5 out of 5 stars

Lewis at Harvey Jones Kitchens

Lewis at Harvey Jones Kitchens, Chester was our kitchen designer.
He was excellent from the start to design completion. Nothing was to much trouble during the design process as we were relocating our kitchen living space. So it wasn't just a case of replacing an old kitchen. He knew the products really well. Our appointment times were long (not in a bad way) He just allocated plenty to time to ensure our kitchen would be perfect. There was so much to consider even down to colour choice. It was a huge investment and something we are not lightly to replace. He was patience and brought his own design flare. He was polite and appeared always pleased to see us despite the number of visits! He made the whole design planning experience exciting. We now look forward to the installation phase.

1 July 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for sharing your lovely feedback. We’re delighted to hear how well Lewis supported you through such a big transformation project. Relocating a kitchen and living space is no small task, and it’s great to know that his knowledge, patience, and design flair helped make the process enjoyable and inspiring. We can’t wait for you to see your new Harvey Jones kitchen come to life — a space truly designed for life, built for living.

Rated 1 out of 5 stars

Just don't- no after sales service

Can't get anyone to talk to me for warranty work.
Our kitchen was fitted in 2016. 5-6 years later the hinges on the cabinet doors started to wear out. We had some repairs doe a couple of years ago but the fitter told us hinges need to be replaced.
I've contacted al the known email addresses but no response implying new owners won't honour warranty despite assuring me the would,
to be fair design service was good but installation was poor.
cabinets no where near as durable as advertised, we would have been better off at B&Q

1 October 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you for bringing this to our attention. I’m sorry for the difficulty you’ve had in getting a response from us. We understand how frustrating that must have felt.

We’re in contact with you, and our aftercare team is scheduled to visit to review the hinges and ensure the right solution is put in place. We want you to feel fully supported and confident in your kitchen for the long term.

Thanks again for your patience while we get this resolved for you.

Rated 5 out of 5 stars

Majorly impressive!

We cannot speak highly enough of our experience with Harvey Jones in Chester, and in particular with Lewis, our designer. From the very beginning, Lewis made the whole process an absolute pleasure. His passion for design shone through in every conversation, and he went above and beyond to help us realise that we could have the kitchen of our dreams within our budget.

What impressed us most was how hard he worked to keep us on track financially, never compromising on style or quality, but always finding smart solutions to make sure everything was achievable. His creativity and attention to detail gave us confidence throughout, and we left every meeting feeling inspired and excited for the next stage.

On top of that, Lewis is simply a joy to work with. His warm and friendly personality made every meeting something we genuinely looked forward to, and he managed to make what could have been a stressful process feel easy and enjoyable.

We are thrilled with the design and cannot wait to see our vision come to life. Thank you, Lewis, for everything – you have truly made this a fantastic experience for us!

6 September 2025
Unprompted review
Harvey Jones Kitchens logo

Reply from Harvey Jones Kitchens

Thank you so much for your lovely feedback. We’re delighted to hear how much you enjoyed working with Lewis and the Chester team. His creativity, attention to detail and passion for design truly shine through in every project, and it’s wonderful to know he made the process such an enjoyable one for you. We can’t wait to see your finished kitchen come to life — designed for life, built for living.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look