Harvey Jones Kitchens - Chislehurst Reviews 13

TrustScore 4.5 out of 5

4.5

30 High Street, Chislehurst, BR7 5AN London, GB


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Rated 5 out of 5 stars

Charlotte was brilliant. A really knowledgeable salesperson, listened very intelligently to my requirements and asked good questions. She came up with a beautiful design which was sadly beyond... See more

Company replied

Rated 5 out of 5 stars

We worked with Amy in the Chislehurst branch, and have nothing but great things to say about the experience. From day 1, Amy advised, wasn't afraid to give her opinion, and suggest alternatives. She... See more

Company replied

Rated 5 out of 5 stars

Amy and the team proposed, refined and installed our gorgeous kitchen. Having used other brands for other renovations, and this being our forever home, we decided to use a Harvey Jones because of the... See more

Company replied

Rated 4 out of 5 stars

Amy at Harvey Jones in Chistlehurst was a delight to work with. Creative, flexible, always calm and cheerful despite working in very challenging circumstances (through the pandemic). There were a few... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Cabinet Maker
  3. Kitchen Furniture Store
  4. Kitchen Supply Store

About Harvey Jones Kitchens - Chislehurst

Written by the company

Hello, we’re Harvey Jones.


We craft spaces you will love. For their design, functionality and quality. Forever.



We are your trusted design partner, bringing our expertise to your project. Whatever we do, it’s just for you. We take time to understand your vision, the needs of your project, your style and your budget before bringing the Harvey Jones magic into your home. Everything we do is anchored in quality. From our inspiring design conversations to our meticulous fitters and every element in between. Every cabinet is made by hand using tried-and-tested techniques, along with over 45 years’ experience, to ensure a perfect finish in your home.

With showrooms across the UK we're confident that we can help make your kitchen dreams a reality. VISIT OUR WEBSITE FIND A SHOWROOM

Contact info

  • 30 High Street, Chislehurst, BR7 5AN, London, United Kingdom

  • 0203 121 2030

4.5

Excellent

TrustScore 4.5 out of 5

13 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Really knowledgeable salesperson

Charlotte was brilliant. A really knowledgeable salesperson, listened very intelligently to my requirements and asked good questions.

She came up with a beautiful design which was sadly beyond my budget but then worked hard to adapt it and offer discounts to keep it within my budget.

Great job and really accommodating of my endless requests!

3 June 2024
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Thanks so much for getting in touch, we are really pleased to hear about your positive experience working with Charlotte, we will be sure to pass your feedback on. Client satisfaction holds the utmost importance to us, so we're delighted your experience reflects that commitment.

Rated 5 out of 5 stars

A great experience 10/10!

We had Matt Baker as our kitchen designer and he was extremely impressive.

We were refurbishing our house and needed advice about how to best utilise our space. We explained to Matt that we love to cook and entertain so we needed a kitchen that looked great but was also very functional. He drew up a very thoughtful design using the space effectively and making sure that appliances were in places that made sense. Matt displayed utmost professionalism throughout the entire process, always very responsive and with a high level of regard for top customer service. He’s a real expert in kitchen design.

The fit out was done with great care and the painting is truly a work of art.

I would not hesitate to recommend Matt and Harvey Jones, we are in love with our kitchen. Thank you Matt!

31 March 2023
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello Michael,

Thank you for your 5* review.

Matt and the team in Chislehurst are thrilled that you enjoyed your experience partnering with them to co-create your dream kitchen.
Harvey Jones as a company only employ the best in their fields so that the client always has a smooth and enjoyable journey with them.
Enjoy your dream kitchen and don't forget to recommend us to your friends!

Kind regards,
Harvey Jones

Rated 5 out of 5 stars

A kitchen design worth waiting for!

I have just successfully ordered a kitchen from Harvey Jones in Chislehurst having started the process nearly three years ago at another branch in between the first Covid lockdowns. Life got in the way, as the saying goes, on several occasions but it all came right in the end. The first designer was ill and then left the company. There had been delays as a result but also because of Covid and I have to admit that I am not the easiest customer to deal with. I’ve lived in my house for thirty-five years, my 1980s kitchen is collapsing around me and this is the first new kitchen that I’ve ordered despite several failed attempts over three decades. So, the regional manager called to tell me the bad news about designer number one but advised me that Amy Young from their Chislehurst branch would be taking over the project. Amy is one of those rare people who light up a room. She is easy to deal with, always cheerful and positive and has more patience than anyone else I know. She is also a brilliant designer and I am absolutely delighted with the final kitchen design. Just after Amy’s first visit, the downstairs of my house flooded due to a blocked outside drain. That held up the design process for a year. Then my father had a fall and ended up in hospital and respite care miles away so there were more delays. Amy was consistently supportive and the design process moved along slowly but surely. Everyone I’ve spoken to at Harvey Jones over the years has inspired confidence and I trust that the installation process will now run smoothly. If not, I am confident that Amy will help me to resolve any problems.

17 June 2023
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello Helen,

Thank you for your 5* review.

Amy is delighted that you left this lovely review for her and is really enjoying her partnership with you, creating your forever, dream kitchen.
We can assure you that if any problems do arise, Amy and the rest of the Harvey Jones team will do all they can to rectify them as soon as possible.
Enjoy your kitchen!

Kind regards,
Harvey Jones

Rated 5 out of 5 stars

Great design and quality

Amy and the team proposed, refined and installed our gorgeous kitchen. Having used other brands for other renovations, and this being our forever home, we decided to use a Harvey Jones because of the attention to detail and workmanship. Amy listened to our brief and created, in our opinion, a masterpiece! The results speak for themselves.

1 September 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello James,

Thank you for you 5* review.

Amy and the team in Chislehurst will be thrilled that they have helped you design and make your forever, dream kitchen come true. Harvey Jones as a company really do pride ourselves on the service we give to our clients, and quality of our furniture. Enjoy your kitchen!

Kind regards,
Harvey Jones

Rated 5 out of 5 stars

Designing our dream kitchen

We had the pleasure to design our new kitchen with the lovely Amy Young in the Chislehurst showroom. She was very professional, listened to our needs and came up with the perfect setup. She was very responsive to email and followed the project all along. We absolutely love our kitchen.

5 December 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello Sophie,

Thank you for your 5* review.

We are glad that you enjoyed partnering with Amy in designing your dream kitchen. She will be thrilled that you love your new kitchen. Enjoy!

Kind regards,
Harvey Jones

Rated 5 out of 5 stars

Refurbishment

Our kitchen was showing signs of heavy use and we requested a re-paint which was very successful - it feels like a new kitchen!

16 November 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review.

Amy will be over the moon that you love your newly refurbished, tired kitchen again. It really is a magical transformation when we do one of our refurbishments. Our kitchens always look like they are in a showroom once more, they are - yours!

Kind regards,
Harvey Jones

Rated 5 out of 5 stars

Matt Baker from Harvey Jones, Chislehurst

Working with Matt Baker from Harvey Jones, Chislehurst showroom was a an absolute pleasure!
The Kitchen design was collaborative process with Myself as the Interior Designer, A passionate client with specific requirements and Matt who proved to be a fantastic listener whilst also bringing invaluable input, expertise and creativity throughout the design process.
Matt showed great enthusiasm, patience and skill hence I would happily recommend him and hope to work together again in the future…

7 November 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review.

We are thrilled that you enjoyed working with Matt to help design your dream kitchen. We are sure that Matt would love to work with you again too.
Enjoy your kitchen!

Kind regards
Harvey Jones

Rated 5 out of 5 stars

Kitchen revamp

We had a kitchen installed recently by Harvey Jones as part of a kitchen extension. Our kitchen designer, Amy Young worked closely with the builder to ensure that all went to the agreed timetable. We are delighted with the standard of work of all parties including the fitter and cabinet painter. Amy herself was very helpful and professional throughout the process and responded quickly to any matters that arose. I would recommend the company if you sre looking for a bespoke kitchen. Although it is an expensive outlay the quality of the end product is, in my opinion, excellent.

24 August 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review.

We are glad that you enjoyed designing your dream kitchen with Amy and the Chislehurst team.
Enjoy your kitchen!

Kind regards
Harvey Jones

Rated 5 out of 5 stars

Re-painted kitchen

We had a Maple Harvey Jones kitchen installed about 20 years ago. It has done brilliantly but some of the wood finish was a little tired. Having been recently been able to move our washing machine out to a utility room we were able to have a new 3 draw unit and above counter cupboard installed, so we also had all the units repainted. It is like having a completely new kitchen. The work was carried out to the very highest standard and overall we are delighted. Amy and all staff really great and helpful. Would recommend them any time .

19 August 2022
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review.
Amy and the Chislehurst team will be thrilled to hear that you are delighted with your newly repainted kitchen and furniture, and that you would recommend them at any time.
Enjoy your 'new' kitchen!

Kind regards
Harvey Jones

Rated 5 out of 5 stars

Highly recommend Amy in Chislehurst

We worked with Amy in the Chislehurst branch, and have nothing but great things to say about the experience. From day 1, Amy advised, wasn't afraid to give her opinion, and suggest alternatives. She also liaised closely with our builder, which was invaluable with so much going on. The kitchen itself is stunning, and will hopefully last for years to come!

31 July 2022
Unprompted review
Harvey Jones Kitchens - Chislehurst logo

Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review.
We are glad that you had a great experience with Amy.
Enjoy your kitchen!

Kind regards
Harvey Jones

Rated 4 out of 5 stars

We love our beautiful sustainable kitchen

Amy at Harvey Jones in Chistlehurst was a delight to work with. Creative, flexible, always calm and cheerful despite working in very challenging circumstances (through the pandemic). There were a few hiccups along the way but she resolved any problems quickly and imaginatively. We already had a Harvey Jones kitchen which was 9 years old and Amy listened carefully to our wishes to reuse as much as possible when we did our kitchen extension. Amy created a stunning design which completely transformed our kitchen, keeping almost all of our old cabinets and appliances, and adding new elements for the bigger space. Harvey Jones stored our old kitchen during the build and then beautifully repainted the old and new cabinets in a stunningly different colour, with new handles. Making it all look immaculate. We are so delighted to have a brand new kitchen in the most sustainable way, having put nothing in landfill! We love it.

10 February 2022
Unprompted review
Harvey Jones Kitchens - Chislehurst logo

Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your review. Your feedback is greatly appreciated. We are delighted to hear that despite a few hiccups your problems were resolved quickly and imaginatively by Amy in our Chichester showroom and that you were able to refurbish your existing kitchen in a sustainable way. Enjoy your kitchen!

Kind Regards,
Harvey Jones

Rated 5 out of 5 stars

Harvey Jones, Chislehurst

Amy has been amazing throughout the whole process, designing an amazing kitchen for us. She is original in her thinking and uses available space very well, suggesting ideas to us that we never considered and improved the overall layout, flow and design of the kitchen. Large refurbs are a daunting task but Amy and the wider team were incredibly professional and helpful throughout the process.

25 November 2021
Unprompted review
Harvey Jones Kitchens - Chislehurst logo

Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you so much for your 5* review. Amy and the team will be delighted to hear you had a positive experience with Harvey Jones and felt they were able to deliver your dream kitchen by suggesting ideas you wouldn't have thought about to improve the space. Enjoy your kitchen!

Kind Regards,
Harvey Jones

Rated 5 out of 5 stars

Consistently dependable high quality customer service

I have had my Harvey Jones Kitchen for about three years now; I am still delighted with it. In that time I have had a few minor issues which I have drawn to the attention of the Sales team at the Chiselhurst branch who fitted my kitchen. Regardless of when my call comes through, or how busy the fitters are, there is always a swift response. Recently one of my pan drawers wasn't shutting all the way, which I reported. It wasn't an urgent matter but HJ sent a fitter who travelled all the way from Chelmsford (I live in Beckenham) because the local fitters were all busy fitting kitchens. I would have waited but the HJ approach, which is unusual these days, seems to be 'if there is a job that needs doing we will do it ASAP'.
Because I had had an issue with this pan drawer previously there was an analysis of the problem prior to the visit, a 'runner problem' was diagnosed and a new set of runners was delivered to me the day before the fitter arrived. The fitter fitted these then checked all other drawers and doors, without being asked. He identified another couple of small things that needed some adjustment and dealt with them.
I could not have had better service had I been asked to specify it myself and this is my experience of all HJ fitters and the people behind it. They behave like a company who genuinely care about what they deliver and how it is delivered. For this reason if I had to have another kitchen (which I won't, because my one is perfect) I would choose HJ again.

12 November 2021
Unprompted review
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Reply from Harvey Jones Kitchens - Chislehurst

Hello,

Thank you for your 5* review. Your feedback is greatly appreciated. We are delighted to hear that you felt you couldn't have received a better service from our Chislehurst showroom and that 3 years on from your kitchen being designed you still feel supported by our team. We hope you enjoy your kitchen for many more years to come.

Kind Regards,
Harvey Jones

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