This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20. They pose as a US company but ship from... See more
Company replied
I ordered a dress from Harper and Lane that was advertised to arrive within two to three days. It came three weeks later and didn't fit, even though I ordered a size up. I've been refused a return l... See more
Company replied
Terrible, dishonest company that should NOT be doing business. Basically, despite what they write on their website, returns are impossible. They will jack you around until you just give up trying to r... See more
Company replied
1.4
Bad
437 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DON'T WASTE YOUR MONEY!
UPDATE - 11/4/2025:
I was offered a 50% refund and advised to "keep the product" -- despite it NOT FITTING and being (and looking) CHEAPLY made. I'm aware of the fact that I would likely need to take out a small mortgage to return it to its country of origin. The product is of no use to me, so I donated it to Goodwill for Halloween. Going forward, I REFUSE to order from anywhere but US or UK companies. Ordering from anywhere else is far too risky.
----
The item I received (a military style jacket) was different than the displayed picture on their website. The material is a cheap felt and it looked like it would be part of a HALLOWEEN COSTUME -- rather than an actual jacket one would wear. Also, it is not a USA based company, but some dropship company with a USA address. Save your money, and DON'T purchase from this website. I'm out of $70, and am really mad! I wish I'd searched for reviews prior to ordering -- I'll NOT make this mistake again with ANYTHING I order online! It's not even worth it to return it overseas.
2 November 2025
Unprompted review
Reply from Harperandlane
Hi Fashion Lover VJ,
We’re truly sorry to read about your experience. It sounds like the jacket didn’t meet your expectations in terms of material and overall quality, and we understand how disappointing that can be — especially when it doesn’t reflect what was shown online.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
From China and bad experience
Although the shoes look great, they don't match in size. One shoe fits while the other is too big. They offered my a 20% refund to keep them or pay to ship them back to China. Dont buy from this company.
31 October 2025
Unprompted review
Reply from Harperandlane
Hi AWilson,
We’re truly sorry to read about your experience. It sounds like you encountered an issue with inconsistent sizing, and we understand how frustrating that must have been — especially when it affects how wearable the product is.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I would give them a zero if possible
I would give them a zero if possible. I ordered a swing coat that looked like it was made of a plush cashmere/merino wool blend. Instead I got something that resembled the fabric of my spa bathrobes. Stay away from this scammer! Don’t waste your money!!!
1 November 2025
Unprompted review
Reply from Harperandlane
Hi Merryhall,
We’re truly sorry to read about your experience. It sounds like the item you received didn’t match your expectations, particularly in terms of fabric and feel — and we completely understand how disappointing that must have been.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I ordered a dress from Harper and Lane…
I ordered a dress from Harper and Lane that was advertised to arrive within two to three days. It came three weeks later and didn't fit, even though I ordered a size up.
I've been refused a return label and offered a 70% refund (at $12+ dollars).
There has been a lot of communication where the representative repeats a formatted "we appreciate you ..." without action behind the words. I will never order from them or refer anyone to them.
18 September 2025
Unprompted review
Reply from Harperandlane
Hi Stephanie,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating situation with both the delivery timeline and the fit of your order — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
DON’T SHOP AT HARPER LANE OR ANY BUSINESS AFFILIATED WITH THEM. RUN THE OTHER WAY AND KEEP YOUR HARD EARNED MONEY FOR A REPUTABLE COMPANY, WHICH IS NOT THIS ONE.
I ordered a 3 piece set (sweater, shirt, and pants) in a medium. The sweater was too large, the shirt was too small, pants were good. I’ve sent numerous emails about returning the set, and have requested a full refund. I’ve been ignored, asked to take photos of the items, asked if I checked the size chart before ordering, told that return shipping is my responsibility…and like many of the other reviews, am being given the runaround… I whole-heartedly agree that we need to warn other consumers about the negative experience they will undoubtedly go through if they buy anything from this disreputable company.
23 October 2025
Unprompted review
Reply from Harperandlane
Hi Pauline,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the items didn’t fit as expected and that the return process has been frustrating — that’s not the experience we want for our customers.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Totally misleading
Totally misleading
If I could give zero stars I would
Except for the
Biz card and The little cardboard tag
And catch name
Yuck
This was THE top 3 most
disappointing mail order ever
Bad vibe tacky
Unhealthy
Totally misleading
Not at all similar to the pics
Ives’s expecting a soft cozy woolen sweater for autumn instead it’s a ridiculously overpriced
100% polyester hoody
Maybe a cyclist would
Wear this over cotton turtleneck
On a cold day ??
Reminds me to stick with
Top companies who we can trust and are quality controlled
There’s a reason why
Lands End
LLBean
Crew and
Others who have been around
Theyve earned a good reputation
31 October 2025
Unprompted review
Reply from Harperandlane
Hi Carey,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like the item didn’t align with your expectations, and we understand how disappointing that must have been — especially when anticipating something warm and cozy for the season.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
DO NOT BUY from this company
DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20.
They pose as a US company but ship from China with a Netherlands phone number and address - classic dropshipping operation. Their inflated pricing falsely suggests quality.
Returning was a nightmare - 9 emails back and forth with wear-down tactics at every step.
I've reported them to the FTC, IC3, and FBI. Avoid this company.
31 October 2025
Unprompted review
Reply from Harperandlane
Hi Lauren,
We recently came across your review, and we’re truly sorry to hear that the jacket didn’t meet your expectations. We understand how disappointing this experience has been, especially with the delays and difficulty you described during the return process.
We've previously reached out to you to address your concern and hope it has helped to clarify things on your end. If you haven’t seen our message, please check your inbox or spam folder for an email from support@harperandlane.com
— or feel free to reply there directly so we can assist you further.
Thank you for giving us the opportunity to make this right.
Warm regards,
Your Harper & Lane Support Team
Ultimate scam
The items pictured look stylish and high quality. The items received are cheap trash. Getting a refund is almost impossible. You are not able to leave a review on their website so all of those glowing comments are all fake. Take your money and go to a legitimate website.
20 October 2025
Unprompted review
Reply from Harperandlane
Hi,
We’re very sorry to hear about your experience. It sounds like the items you received did not match your expectations — that’s certainly not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can work toward resolving it for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to look into this as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
This company is a Total scam
This company is a Total scam, watch the YouTube video review. I ordered what was reportedly a Xl cashmere sweater and shirt, took several weeks to arrive, sweater had no size marking tag, but was a medium size at best based on common pit to pit measurements (4 inches shorter than normal XL sweater) and the material was definitely not cashmere.
The XL shirt had sleeves that were 2” inches shorter than normal XL shirt.
I had to provide pictures to prove all of this, they will not refund, only give credit for new product, which I will be obligated to pay shipping and any price difference. I have never dealt with an online retailer that does not refund for incorrect sizing of merchandise- this company is a Total Scam- Buyer Beware!
I wish I had read the reviews prior to ordering. I am chalking it up to a costly educational lesson, and donating the items to Goodwill
30 October 2025
Unprompted review
Reply from Harperandlane
Hi Massachusetts customer,
We’re sorry to hear that the items you received didn’t meet your expectations in terms of sizing and material. We understand how frustrating this must have been, especially when the experience doesn’t align with what was anticipated.
We’d appreciate the chance to take a closer look at your case and see how we can best assist. Please reach out to us at support@harperandlane.com
with your order number or any relevant details so our team can work with you toward a resolution.
Thank you for sharing your feedback — we’re here to help.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane is a SCAM!!
The sweater I ordered and waited a long time to receive is clearly a cheap knockoff. It does NOT match the photo on the website. Similar in style but clearly not the same and cheap quality. It seems clear that they are running a "bait and switch" online store. Do not purchase from this company. You will not receive your money back or a replacement item.
31 October 2025
Unprompted review
Reply from Harperandlane
Hi Kathleen,
We’re sorry to hear that the sweater you received didn’t meet your expectations. We understand how disappointing it must have been to receive something that didn’t match what you anticipated.
After reviewing your case, we agree that your experience did not reflect the standard we aim to uphold. Our team has reached out to you directly from support@harperandlane.com to ensure everything has been resolved.
If you haven’t seen our message yet, please check your spam folder or reply directly so we can assist further.
Thank you for your feedback — it helps us continue to improve.
Warm regards,
Your Harper & Lane Support Team
If I could give them a negative review…
If I could give them a negative review number I would. The worst quality of any product I’ve ever ordered. I’m still trying to get them to let me return the items & it’s just a back & forth of emails with no resolution. DO NOT buy from this company! I would have to pay for shipping to CHINA!! When ordering the website said returns were easy. I wish I had researched the company before I ordered.
31 October 2025
Unprompted review
Reply from Harperandlane
Hi Diana,
We’re sorry to hear that the items you received didn’t meet your expectations. We also understand how frustrating it can be when the return process doesn’t go as smoothly as anticipated.
We’d really appreciate the chance to take a closer look at your case and assist you directly. Please reach out to us at support@harperandlane.com
with your order number or any relevant details — our team is here to help and committed to finding a resolution.
Thank you for sharing your feedback with us.
Warm regards,
Your Harper & Lane Support Team
WARNING
WARNING: DO NOT BUY FROM Harper&Lane. I wish I had read reviews BEFORE purchase. Cheaply made, lousy customer service. Returns are a joke, have to pay for returns on inferior merchandise. Spent $300 on $15 worth of material. DO NOT - repeat, do not buy from this China company.
EDIT (11-11-25): After multiple (6-8) communications with Harper&Lane requesting a refund for three items, and refusing their unacceptable offers, and they do NOT pay for return shipping,; we FINALLY agreed on a 75% refund and keep the merchandise. Waiting to see if I really get a credit on my card?
25 October 2025
Unprompted review
Reply from Harperandlane
Hi Vickie,
We regret that your experience fell so far short of what you expected. Feeling disappointed with the quality of the items and encountering challenges during the return process is understandably frustrating, and your concerns deserve proper attention.
As an update, the refund agreed upon as the resolution on November 6th has already been processed. Our team has also reached out to you again via email today to ensure you have all the latest information. If you have any further questions or notice anything that doesn’t look correct on your statement, please contact us directly at support@harperandlane.com
so we can review it with you.
Thank you for giving us the opportunity to address this and bring the matter to a resolution.
Warm regards,
Your Harper & Lane Support Team
DO NOT BUY FROM THIS SITE!!
DO NOT BUY FROM THIS SITE. THE CLOTHING IS CHEAP and THEY CONTINUE TO GIVE U THE RUN AROUND FOR A RETURN. I STILL HAVE NOT BEEN ABLE TO GET MY MONEY BACK.
31 October 2025
Unprompted review
Reply from Harperandlane
Hi Brit,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can work toward resolving it for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to look into this as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
The blazer WAS NOT WHAT I ORDERED
The blazer arrived, and it was of poor quality and fit and cheap material. I am trying to return it, but they make it very difficult to do so and have TERRIBLE CUSTOMER SERVICE AND HORRIBLE QUALITY GOODS.
30 October 2025
Unprompted review
Reply from Harperandlane
Hi Kathryn,
We regret that your experience with the blazer fell so far short of what you expected. Receiving an item that doesn’t match your order and then facing difficulties with the return process is understandably frustrating, and we want to ensure your concerns are addressed properly.
Our support team has already contacted you directly via email to review the situation and guide you through the next steps. Thank you for giving us the opportunity to look into this and work toward a resolution.
Warm regards,
Your Harper & Lane Support Team
My shoes were deformed, and customer service is so slow..
My shoes came in a small bag ,not a box. The tip of the shoes were deformed. I asked replacement, and the customer service promised me they will send me a pair of other style. We had a lot of email exchanges to confirm the style, the color and the size. It is been 3 months. Today I received a email asking me to confirm the color, which I confirmed at least twice. I feel so disappointed and frustrated. The shoes I bought was $55, not cheap. Please don't buy anything from this website.
30 October 2025
Unprompted review
Reply from Harperandlane
Hi Fan,
We’re very sorry to hear about your recent experience and understand how disappointing it must have been to receive an item that didn’t meet your expectations. Your feedback is extremely important to us, and we take situations like this seriously.
Our customer care team has already reached out to you directly via email to discuss your concerns and ensure you’re fully supported. We truly appreciate your patience and the opportunity to make things right.
Warm regards, Harper & Lane Support Team
Ordered a coat was around $80 said it…
Ordered a coat was around $80 said it would ship out next day….come to find out it was coming from China , the winter coat is paper thin and if I saw this in a store I wouldn’t even of paid $10 for it !!! Save your self from ordering anything from them as their descriptions are out right lies , what I received is junk !!!
28 October 2025
Unprompted review
Reply from Harperandlane
Hi Beth,
We’re very sorry to hear about your recent experience and understand how disappointing it must have been to receive an item that didn’t meet your expectations. Your feedback is extremely important to us, and we take situations like this seriously.
Our customer care team has already reached out to you directly via email to discuss your concerns and ensure you’re fully supported. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Your Harper & Lane Support Team
THE TWO TOPS
THE TWO TOPS, I BOUGHT FROM THIS COMPANY
WERE TOO BIG AND THE FABRIC WAS INFERIOR, CHEEP LOOKING AND VERY LOW QUALITY
WHEN I CONTACTED THEM
THEY ASK FOR ME TO TAKE APHOTO OF ONE OF MY TOPS AT SO THY COULD SEE THE SIZE DIFFERENCE SERIOUSL, THEY DID. DON'T BUY FROM THESE PEOPLE , HOPING TO GET A REFUND
25 October 2025
Unprompted review
Reply from Harperandlane
Hi,
We’re truly sorry to hear about your experience. It’s disappointing to know that your order didn’t meet expectations — that’s not the level of quality or service we aim to provide.
We’d really like to investigate this further and make things right. Please reach out to us at support@harperandlane.com
with your order number or any helpful details so our team can review your case and resolve it as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to improve.
The blouses I ordered were cheesy …
The blouses I ordered were cheesy polyester not cotton !!! Looks like trying to return them is not going to happen!..Guess Im stuck. Certainly would ever order from them again! Big Rip Off!
28 October 2025
Unprompted review
Reply from Harperandlane
Hi,
We’re truly sorry to hear about your experience. It’s disappointing to know that your order didn’t meet expectations — that’s not the level of quality or service we aim to provide.
We’d really like to investigate this further and make things right. Please reach out to us at support@harperandlane.com
with your order number or any helpful details so our team can review your case and resolve it as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Insane refund policies! Avoid at all costs!
Received the blouse I ordered and neckline was sewn inside out! Unacceptable. Company wanted to send me a replacement if I paid shipping or if I wanted to send it back it would be $30! Are you kidding me? I told them I wanted a full refund but that was not even an option for this scam company. Thank goodness I paid with PayPal so I filed a dispute. I sent PayPal screen shots of my emails with H & L. Within two minutes I had a full refund in my PayPal account. Lesson learned. If I can’t use PayPal I won’t be purchasing online!
29 October 2025
Unprompted review
Reply from Harperandlane
Hi,
It’s disheartening to read about your experience and the frustration you’ve described. This isn’t the impression we want to leave with our customers, and we take your feedback seriously. We’d really like to review what happened with your order and clarify any misunderstandings about our return and refund process.
Please contact our support team directly at support@harperandlane.com with your order details so we can look into this further and assist you directly.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Warm regards,
Your Harper & Lane Support Team
Terrible, confusing customer service, still no refund for incorrect shirt.
I ordered two shirts in L using their size chart. The shirts arrived but were much too small. I wrote back saying I wanted replacement shirts and a way to return the first shirts at Harper and Lane's expense. First they offered credit toward different shirts and said I could sell the wron shirts, which was weird. Then, after several more emails, agreed to send me the correct shirts. Those shirts arrived, one was the correct size and the second was the same 'too small' size as before. We started emailing me again. Said I had to return the wrong shirt to Asia for a refund since it was no longer in stock. As in the entire series of transactions, it was their error, and I refused. They sent another email giving me a US address to lessen the expense of the return. Again, not my fault and they should have paid for the return and refunded my money for the shirt in the right size they no longer had.
25 September 2025
Unprompted review
Reply from Harperandlane
Hi Katherine,
We’re truly sorry to hear about the difficulties you experienced with your order and the confusion that followed. We completely understand how frustrating it must have been to deal with repeated sizing issues and back-and-forth communication — that’s certainly not the experience we want for our customers.
Our customer care team has already reached out to you directly via email to address this matter and provide a resolution. We truly appreciate your patience and the opportunity to make things right.
Warm regards,
Your Harper & Lane Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.