This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address... See more
Company replied
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Review summary
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DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20. They pose as a US company but ship from... See more
Company replied
I ordered a dress from Harper and Lane that was advertised to arrive within two to three days. It came three weeks later and didn't fit, even though I ordered a size up. I've been refused a return l... See more
Company replied
Terrible, dishonest company that should NOT be doing business. Basically, despite what they write on their website, returns are impossible. They will jack you around until you just give up trying to r... See more
Company replied
1.4
Bad
440 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Scam!
Scam!! I ordered 2 items and then read the reviews, I then immediately cancelled my order and asked for a refund. They said they refunded my money, but did not! I had to change my card as suggested by my bank. I can only get a email response saying it was refunded, then saying it was shipped out 5 minutes after I ordered? (Not received any items). It also appears the product images have been taken off of other legitimate websites. Beware!
15 November 2025
Unprompted review
Reply from Harperandlane
Hi Melissa,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with such confusion regarding your order and refund. Please know that this is absolutely not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and provide clarification. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you further.
Your feedback is invaluable to us, and we are committed to resolving this issue for you. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
I saw a photo of booties…
I saw a photo of booties that looked to be of high quality and cute. I got the cheapest vegan leather probably ever made. They "resembled" the booties I saw. I wish I had read reviews before buying from them. They are true schiesters. Stay far away. Do not be fooled.
16 November 2025
Unprompted review
Reply from Harperandlane
Hi Joanne,
Thank you for sharing your feedback. We’re truly sorry to hear that the booties you received didn’t meet your expectations and that the quality was not what you were hoping for. We completely understand your frustration, especially when a product doesn't match what was advertised.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable to us, and we are here to help in any way we can. Thank you for bringing this to our attention — we are committed to making things right.
Warm regards,
Your Harper & Lane Support Team
Dresses were cheap and poorly…
Dresses were cheap and poorly constructed. Not true to advertising.
13 August 2025
Unprompted review
Reply from Harperandlane
Hi Carol,
We’re truly sorry to hear about your recent experience with our dresses. We understand how disappointing it must be when a product doesn’t meet expectations, especially when it doesn’t align with the description or quality you anticipated.
We’d love the opportunity to make things right and fully understand your concerns. If you could please reach out to us at support@harperandlane.com
with your order details, we’ll look into this right away and work to resolve it as quickly as possible.
Your satisfaction is very important to us, and we’re here to help in any way we can. Thank you for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
Spend $59 plus s&h got trash …
Spend $59 plus shipping got the cheapest boots ever i belive they will fall apart if I were to wear them but I can't wear them also checked to see and it would cost me more to return them than I paid so in the trash they go PLEASE DO NOT BUY FROM THEM SAVE YOUR MONEY WORST COMPANY EVER .WHY ARE THEY EVEN IN BUSINESS HOW CAN WE GET THEM CLOSED DOWN
16 October 2025
Unprompted review
Reply from Harperandlane
Hi Sheral,
Thank you for sharing your feedback. We’re truly sorry to hear that the boots you received didn’t meet your expectations and that you’re dissatisfied with the quality. We completely understand your frustration, and we deeply regret that your experience with us wasn’t a positive one.
We’ve reached out to you directly to address this concern from support@harperandlane.com
. If you haven't seen our message yet, please check your spam folder or feel free to reply to that email so we can assist you further.
Your feedback is invaluable, and we’re committed to doing everything we can to make this right for you.
Warm regards,
Your Harper & Lane Support Team
CHEAP
CHEAP
Items do not fit. They do not match the size guide. The material is very cheap. The overall quality is the same as items costing 80% less- the items are VERY cheap looking as well. Do not buy anything from this company.
19 November 2025
Unprompted review
Reply from Harperandlane
Hi Lydia,
Thank you for taking the time to share your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We’re truly sorry to hear that the items you received didn’t fit properly and did not meet your expectations in terms of quality. We understand how frustrating that can be, especially when an item doesn’t match the size guide or material description.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further and work toward a resolution.
Thank you again for bringing this to our attention — your feedback is valuable and helps us improve.
Warm regards,
Your Harper & Lane Support Team
Terrible quality clothes and returning is waste of time
The quality of clothes received were like from Sheinbut the prices were much higher. The quality was poor and/or the sizing was off. When I contacted them to begin a return, I was asked to take pictures of the clothes lying next to similar items that I owned and had to give detailed explanations for why I didn't want the clothes. I was offered a 50% refund and could keep the clothes. I said no. So I was given instructions for sending the clothes back to China. The address is over a paragraph long. I mailed them back over a month ago, had to pay $70, and the clothes are now in the unknown so I'm out $270. I will never order anything from them again.
6 October 2025
Unprompted review
Reply from Harperandlane
Hi Cindy,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers. We understand how disappointing it must have been to deal with the quality issues and the return process, especially with the added cost and inconvenience.
We would really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I ordered something called a coat
I ordered something called a coat. Black. Picture was indistinct. But I need a coat and ordered it. What arrived cannot qualify as a coat. It is a single layer of light fabric, no lining, no details, one button. It's cheap.
So, customer service - yeah that's another matter. The resoinded, but without the requested information, They really don't want returns. They don't provide labels or shipping. They offered a 50% refund which I accepted as I could not get information on a return. So I am out some bucks. I will give the garment to Goodwill. No consignment shop would take something this cheap.
1 November 2025
Unprompted review
Reply from Harperandlane
Hi Wendy,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the standards of service we aim to provide. We're truly sorry to hear that the coat did not match your expectations — we understand how frustrating that can be, especially when the product didn’t match what you had anticipated.
We’ve reached out to you directly from support@harperandlane.com
to address your concern further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can assist you.
Thank you for bringing this to our attention — your feedback is important to us and helps us improve our processes.
Warm regards,
Your Harper & Lane Support Team
Very deceitful company
My mistake is that I didn't research this company before placing my order. Their warehouse is in China, so returning is expensive. The product upon arrival isn't what the picture shows you. Their products aren't worth what they charge. If you want to return, they'll barter with you. I ended up purchasing 2 tops, that I gave away for $49.90. Don't go by the pictures of their product, the quality is poor.
29 October 2025
Unprompted review
Reply from Harperandlane
Hi Gail,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet the level of service we strive to provide. We're truly sorry to hear that the product didn’t match your expectations and that the return process caused frustration. We understand how disappointing that can be.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist you further. If you haven’t seen our message yet, please check your spam folder, or feel free to reply directly there so we can work toward a resolution.
Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
This is garbage -- literally
This is garbage -- literally. I had no way to send it back, and it is basically junk created with bags. Cannot believe I got sucked into their photos -- without looking at the reviews. I just have to throw away this horrible stuff (three items, 100+ dollars). gone. no way to return. DO NOT ORDER ITEMS FROM THIS SCAM!!!!!!!!! I don't even want to take it to the homeless camp.
10 November 2025
Unprompted review
Reply from Harperandlane
Hi Virginia,
We’re truly sorry to hear about your experience. It sounds like the product didn’t meet your expectations, and that’s certainly not the kind of experience we want for our customers.
We’re here to help and would love the opportunity to make this right. Please reach out to us at support@harperandlane.com
with your order details, and we’ll do everything we can to resolve the situation.
Warm regards,
Your Harper & Lane Support Team
I wish I had read the reviews before I…
I wish I had read the reviews before I ordered. I ordered a one time wear dress (white- yes cheap and flimsy) for my upcoming cruise (white night), the bust size was smaller than stated! Requested a refund…there were options offered but no refund. If you want cheap products that are likely not to fit according to their size chart or just donate your money (return policies are ridiculous)… order up!
12 November 2025
Unprompted review
Reply from Harperandlane
Hi Rhonda,
We’re truly sorry to read about your experience, and we understand how frustrating it must be when an item doesn’t meet your expectations, especially regarding sizing. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
We’d really like the opportunity to investigate this further and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record? We are here to assist and will do everything we can to resolve the situation for you.
Thank you for bringing this to our attention — your feedback is valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Bad experience
My order stated I would receive it within 3 days. It also stated returns were easy. It took 3 weeks. Product was nothing like advertised or photo. I contacted Harper and Lane and wanted return information. After 4 emails back and forth, I accepted a 50% refund. The alternative was to send the product to somewhere in China. I would not give even 1 star for this company.
5 November 2025
Unprompted review
Reply from Harperandlane
Hi Marcia,
We’re truly sorry to read about your experience, and we completely understand your frustration. It’s clear that the delays in shipping and the mismatch between the product and what was advertised caused significant inconvenience, and we sincerely apologize for that.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and assist with the situation. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback helps us improve, and we’re here to help make things right.
Warm regards,
Your Harper & Lane Support Team
False advertising
False advertising. It was supposed to be a sweater, but it's crap polyester—terrible quality. I'm sure I'll have to pay to ship it back to China. Never again will I purchase from an unknown store. DO NOT BUY FROM THIS CRAP RETAILER.
13 November 2025
Unprompted review
Reply from Harperandlane
Hi Cleo,
We’re truly sorry to read about your experience, and we understand how disappointing it can be when an item doesn’t meet expectations in terms of quality. This is definitely not the experience we want for our customers, and we apologize for any frustration caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and find a solution. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Harper & Lane is a complete nightmare
Harper & Lane is a complete nightmare. I ordered boots on October 19th, and they finally arrived on November 3rd—only to be the wrong product. I had to pay to return their mistake. They offered to send the correct pair—but after seeing the cheap, terrible quality, I refused. I shipped the product back today and expect a full refund of $76.05.
Their “solution” was a $60 partial refund and a suggestion that I keep, donate, or resell their mistake. Seriously? Their merchandise comes from China, but they hide that fact.
Unprofessional, misleading, and a total waste of time. I’ll never buy from them again and will make sure everyone knows. Avoid Harper & Lane at all costs.
3 November 2025
Unprompted review
Reply from Harperandlane
Hi Valeria,
We’re truly sorry to read about your experience, and we understand how frustrating it must be to receive the wrong product and then face challenges with the return process. This is certainly not the service level we aim to provide, and we sincerely apologize for the inconvenience caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns and work toward a resolution. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable in helping us improve our services.
Warm regards,
Your Harper & Lane Support Team
I would give them zero stars if I…
I would give them zero stars if I could. DO NOT BUY ANYTHING FROM THEM. ALL ITEMS ARE FINAL SALE BUT they do not tell you that. The item arrived and was too large. I asked to return it. They played games and asked me to send a photo of the item on me??? lol, and then after sending them a photo of the new item in the package they ignored me and them when I told them they were scammes and I had seen other reviews they told me they would give me 20% off to keep the item. Otherwise, I would have to pay to mail it to CHINA. They refused to provide a return address to CHINA. ( I doubt I would never get a refund from them if i did mail it).
The item was shipped from 182-30 150th Rd Jamaica NY 11413 so I asked them why I could not return it to that address since they say they accept 30 day returns. They are scammers...
They need to be shut down from selling online if they will not accept returns when they state they will.. I will not buy from them again. Luckily it was just a $65 item so I learned a relatively cheap lesson but they played endless games via email. So shop elsewhere and save your self money and aggravation. I hope this helps someone else:)
11 November 2025
Unprompted review
Reply from Harperandlane
Hi Diana,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there have been issues with both the return process and communication, and we sincerely apologize for any frustration this has caused. This is certainly not the experience we want for our customers, and we understand how disappointing it must be to feel that your concerns were not addressed properly.
We’d really appreciate the opportunity to look into your case further and make things right. Could you please reach out to us at support@harperandlane.com
with your order number or any other details that can help us locate your record?
Our team is here to assist you, and we’re committed to resolving this as quickly as possible. Thank you for bringing this to our attention, and we genuinely appreciate your patience.
Warm regards,
Your Harper & Lane Support Team
Harper and Lane will not accept returns and will not provide refunds. Poor Quality, also.
Harper and Lane will not accept returns, even though they say they will if you pay the shipping. They offer 20% of the purchase price but I did not receive that either.
I wish I had read the reviews before purchasing. Warning....DO NOT PURCHASE ANYTHING FROM THEM. POOR QUALITY AND NO WAY TO RETURN OR RECEIVE A REFUND!!!!!
12 November 2025
Unprompted review
Reply from Harperandlane
Hi sbuchanan,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there have been significant issues with both the quality of the item and the return process, and we sincerely apologize for any frustration this has caused. This is certainly not the experience we want for our customers.
We’d really like the opportunity to look deeper into your case and understand exactly what happened. Could you please reach out to us at support@harperandlane.com
with your order number or any additional details that can help us locate your record?
Our team is here to help and committed to resolving this for you as quickly as possible. Thank you for bringing this to our attention — your feedback is invaluable in helping us improve.
Warm regards,
Your Harper & Lane Support Team
Horrible!
My experience with this store was below any star rating. They refused to send me a return label and they just keep sending me a standard email saying thank you for your business. I’m reporting them to the BBB!
12 November 2025
Unprompted review
Reply from Harperandlane
Hi Arlene,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet our standards of service, and we sincerely apologize for the frustration caused. We understand how disappointing it must be to feel ignored during the return process, and that is certainly not the experience we want for our customers.
We’ve reached out to you directly from support@harperandlane.com
to address your concern and resolve the issue. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can assist you further.
We’re here to help and would love the opportunity to make things right for you. Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Well I have been scammed by this…
Well I have been scammed by this company. Ordered a red blazer style jacket 2 weeks ago and it arrived 11/10/2025. Picture looked great. Had a 30 day refund guarantee. I have contacted the company for a refund and received an email stating they do not see where I ordered from them. They had the correct order number. The jacket cost $62.96 with free shipping and it is not worth $5.00. Cheapest garment I’ve ever seen. It looks like the company is going to force me to have to file a fraudulent charge with my credit card company.
10 November 2025
Unprompted review
Reply from Harperandlane
Hi Charlie,
We’re truly sorry to read about your experience. From what you’ve described, it sounds like there has been a misunderstanding, and we sincerely apologize for any frustration caused. We understand how disappointing it must be when an item doesn’t meet expectations, especially after looking forward to it.
We’d really like to investigate your case further and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
We are here to help and resolve this issue as quickly as possible. Thank you for bringing this to our attention — we look forward to assisting you.
Warm regards,
Your Harper & Lane Support Team
SCAM MASTERS..
SCAM MASTERS... AVOID this out-of-country company at all costs! You are virtually guaranteed a miserable experience. They were very slow to ship, and then when the item did not fit, they absolutely ignored our 3 different requests for a Return Authorization. So we now have an item that's worthless to us and, of course, they have our money and we have no recourse.
11 November 2025
Unprompted review
Reply from Harperandlane
Hi Mike,
Thank you for sharing your feedback. After reviewing your case, we agree that your experience did not meet our standards of service, and we truly apologize for any frustration caused. We understand how disappointing it must be when an item doesn't fit and the return process feels complicated, and we regret that we didn’t address your concerns sooner.
We’ve reached out to you directly from support@harperandlane.com
to assist with your return request and resolve this issue. If you haven’t seen our message yet, please check your spam folder, or feel free to reply there so we can get this sorted for you.
We’re here to help and will do everything we can to make this right. Thank you again for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Fraud!!!! Never order from these scammers
The boots ordered were of inferior quality so I decided to return. The company made this nearly impossible. It cost almost as much to return the boots as the purchase price. I sent photographic proof of return and tracking number. Still waiting after more than one month. Just received an email that they are happy I accepted their offer of a partial refund - bullshit because I did not. I returned the order. They need to be sued as I am certain this is their standard business practice
11 November 2025
Unprompted review
Reply from Harperandlane
Hi Leslie,
We’re genuinely sorry to hear about your experience and completely understand your frustration. It sounds like there were multiple issues with your return, and that’s not the level of service we strive to provide.
We’d love the chance to look into your order and resolve this for you. Could you please reach out to us at support@harperandlane.com
with your order number or any other details that can help us locate your record? Our team is committed to making things right and will ensure we address this as quickly as possible.
Thank you for giving us the opportunity to improve your experience.
Warm regards,
Your Harper & Lane Support Team
I ordered a coat that looked gorgeous…
I ordered a coat that looked gorgeous in the picture. When it finally arrived, it was nothing but a piece of cheap felt and they denied a refund. Very dishonest company and a total scam. Lesson learned.
24 October 2025
Unprompted review
Reply from Harperandlane
Hi Cheryl,
We regret that your experience with your recent order didn’t live up to expectations. We understand how disappointing it must have been to receive an item that didn’t match the appearance or quality you were anticipating.
We’d appreciate the opportunity to look into your case further and see how we can assist. Please reach out to us at support@harperandlane.com
with your order number or any relevant details so our team can review the situation and support you directly.
Thank you for your feedback — it's important to us.
Warm regards,
Your Harper & Lane Support Team
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