DO NOT BUY from this company. I ordered what was advertised as a genuine leather jacket. It arrived weeks late and was cheap vegan material worth maybe $20. They pose as a US company but ship from... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered a dress from Harper and Lane that was advertised to arrive within two to three days. It came three weeks later and didn't fit, even though I ordered a size up. I've been refused a return l... See more
Company replied
Terrible, dishonest company that should NOT be doing business. Basically, despite what they write on their website, returns are impossible. They will jack you around until you just give up trying to r... See more
Company replied
Hello: I ordered a red boho handbag that was advertised as "Quality" and it was far from it. First, the delivery was met with lengthy delays. Once received, the handbag was Paper thinnnn! I am so... See more
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1.4
Bad
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the two shirt dresses I…
Loved the two shirt dresses I purchased. Love the feel of the fabric..Great fit .
6 April 2026
Unprompted review
Reply from Harperandlane
Thank you so much for the fantastic review!
We are absolutely thrilled to hear that you love your two new shirt dresses. It is wonderful to know that both the fit and the feel of the fabric hit the mark for you, there is nothing quite like finding a dress that feels just as good as it looks!
We hope you get a lot of joy out of wearing them, and we can't wait to welcome you back next time you are looking to add to your wardrobe.
I am giving you a four star for…
I am giving you a four star for persistence. I am not pleased with the product and that is why I wanted to return the pants, but after several offers to keep them for a discount, I decided to go ahead and get them and donate to my charity
23 March 2026
Unprompted review
Reply from Harperandlane
Thank you for taking the time to share your experience and for the four-star rating.
We are genuinely sorry to hear that you were not pleased with the pants. While our customer service team always strives to find alternative solutions, like offering a discount to keep the item, we apologize if the process felt a bit too persistent. We want returns and resolutions to be as smooth as possible for you.
That being said, we think it is absolutely wonderful that you chose to donate the pants to your charity. Thank you for turning a disappointing purchase into such a kind and positive contribution to your community!
Both pair of canvas shoes very comfortable shoes that I bought…
Both pair of canvas shoes that I bought are very comfortable. Like walking on a cloud!
18 March 2026
Unprompted review
Reply from Harperandlane
Thank you so much for leaving such a wonderful review!
We are thrilled to hear that both pairs of your new canvas shoes are treating you well. "Like walking on a cloud" is exactly the kind of comfort we aim to provide!
We hope you enjoy wearing them on all your daily adventures, and we look forward to seeing you again next time you need a new pair.
Scam Company!!!
Do not place an order with this retailer!!! The dress I bought was horrible in every way. When I tried to return it, they tried repeatedly to change my mind, which was completely weird. I ultimately agreed to return the dress for a reduced price because returning it was more expensive. Complete scam!!! Do NOT buy from this company.
26 March 2026
Unprompted review
Reply from Harperandlane
Dear Susan,
We are sorry to hear that your experience did not meet your expectations and are concerned to see your situation described this way.
To clarify for transparency, we reached an agreement together to resolve your request by providing a refund without requiring you to return the dress, so you would not need to go through the return process at all. The refund was processed accordingly, and you were welcome to keep or donate the item as you preferred.
We would also like to clarify that we do maintain a return warehouse in the United States for customers who choose to proceed with a return. In your case, the alternative resolution was offered simply as a faster and more convenient option.
Our intention when discussing different resolution options is always to help customers choose what works best for them, and never to create difficulty.
If there is anything further you would like us to review with you, our support team remains available to assist.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Harper & Lane is a SCAM!!
DO NOT BUY FROM THIS COMPANY!! THEY ARE SCAMMERS. The shoes I ordered arrived damaged, and were of much lesser quality than the images and description provided by the sales listing. When I contacted Harper & Lane to request a refund, Luna actively discouraged me from pursuing one. I was offered a 10% discount on a re-order if I paid shipping (which exceeded the discount). After insisting on a refund, I was provided an address in China to return. After spending an amount equal to half my initial purchase price to ship, the package sat in Chinese customs for over 6 months. It arrived in my mailbox today, stamped “refused”. Many of their items can be purchased from ebay or Amazon for a fraction of the price. They’re still lesser quality item from China, but at least you’re not paying 3x the price to get screwed over.
25 March 2026
Unprompted review
Yet another embarrassed customer
Yet another embarrassed customer who did not read the reviews before purchasing.
As with all the other reviewers, my comments are negative. I didn’t see any positive comments.
I bought a long sleeved top and ordered XL to make sure there was plenty of room. It wasn’t shoddily made but the material was cheap. All wouldn’t be so bad if I could wear it but no such luck. I have a normal- sized head but could barely get it through the opening. Needless to say, there was no way it was going to fit. I would say the sizing is more like an Australian medium size. This seems to be typical of Chinese-made garments. I’ve sent an email to the customer service but having now read the reviews, I will cut my loss and not pursue further. This is an age-old scam and a good way for unscrupulous companies to make money. Never again!
Asking for more information in order to verify my review. So here it is:
I got in touch with the company and they did reply. It was the standard blurb, apologising that the garment didn’t live up to expectations. They suggested that I return it, at my own expense, and order maybe a few sizes larger than is my gazetted size. This isn’t good enough. How are you supposed to know to do this. After reading the numerous other negative reviews, and if the garment was actually nice, I would maybe pursue. However it was cheap and nasty, and I know I wouldn’t want to wear it, even if it did fit.
Do what you will with this review.
23 March 2026
Unprompted review
Reply from Harperandlane
Dear Lynette,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
However, after reviewing our records, we were unable to locate an order under the details associated with this review. At this time, we also want to clarify that our store currently markets and sells primarily within the United States, and we do not actively operate in the Australian market. Because of this, we would genuinely like to verify whether your purchase was made from our official store.
If you did place an order with us, please contact our support team directly with your order number so we can investigate this properly and assist you.
Regarding sizing concerns, we understand how frustrating it can be when an item does not fit as expected. This is exactly why we provide size guidance and offer return options when items are unsuitable. Our team did respond to your message with available solutions, which is part of our standard effort to support customers and resolve concerns fairly.
We also want to reassure readers that we do not benefit from customers being dissatisfied. Our goal is always to help find a suitable resolution whenever a verified order issue arises.
Please reach out to us with your order details so we can look into this further and assist you appropriately. We’re here to help.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Harper and Lane shoes are poor quality and sized incorrectly
I ordered 3 pair of shoes from Harper and Lane in July 2025. I followed their instructions for sizing. The shoes did not fit and the quality was extremely poor. They asked that I send them pictures of their shoe size compared with a USA shoe that is the same size. After doing all these, they wanted me to keep the shoes and they would refund me 20% of my purchase. I said no. They went to 50% of my purchase. I said no that I wanted a full refund. They reluctantly gave me their warehouse address in CHINA. It cost me more to ship the shoes than my refund but I sent all 3 pairs of shoes. I eventually got my refund on my credit card in November 2025.
Today I received all 3 pairs of shoes in the mail from Harper and Lane from CHINA.
I don't understand why they shipped me back the shoes I cannot wear.
I wasn't going to write the review since I did get a refund. But this is ridiculous.
I have not seen any new charges to my credit card but I will be checking for them.
28 July 2025
Unprompted review
Reply from Harperandlane
Dear Gina,
Thank you for taking the time to share your experience. We completely understand how unexpected it must have been to receive the shoes again after your return had already been processed and refunded.
As agreed, your order was fully refunded to your credit card in November 2025. The later delivery of the returned shoes was not initiated by our team. In some cases, international return shipments may be redirected or returned by the courier handling the parcel, which is unfortunately beyond our control.
Please rest assured that no further charges can be made from our side, as the order has already been fully refunded through our secure system.
Since the items have been returned to you by the shipping provider, you are welcome to keep them or donate them if you prefer.
If you have any additional questions or notice anything unexpected, our support team is always happy to assist.
Warm regards,
Susan
Customer Support Team
Harper & Lane
I wish I would've read the reviews…
I wish I would've read the reviews before purchasing. That would have saved me a lot of time and money. Disputed w/my bank and they had a lengthy explanation, so my bank charged me. 32 emails back and forth with H&L, to no avail. They won't honor their promised of 50% refund. They say the bank won't release the funds. Not true. Horrible quality item, incorrect sizing, cheaply made. Terrible experience! Don't buy from these scammers!
1 January 2026
Unprompted review
Reply from Harperandlane
Dear Julia,
We are truly sorry to read about your experience and are disappointed to see how this situation has been described.
To clarify for transparency, the order you received matched the item that was selected at checkout. Because of this, the payment dispute you filed with your bank was carefully reviewed by them using the documentation we provided, and the case was resolved in our favor. This means the bank independently confirmed that the order was fulfilled correctly according to the purchase details.
Regarding the 50% refund mentioned in your review, this was offered earlier as a goodwill resolution option while we were still working together directly by email. However, once a chargeback is opened, the case is transferred to the bank and we are no longer able to process refunds on our side while the investigation is ongoing.
We always aim to resolve concerns fairly and respectfully and we responded to each of your emails with proposed solutions. It is never our intention for any customer to feel unsupported.
If you are still open to continuing the discussion with us directly, we would be happy to review the situation again and see what may still be possible. Please feel free to contact our support team anytime.
Warm regards,
Susan
Customer Support Team
Harper & Lane
Do not buy from this site
Do not buy from this site! Photos of items are nice and the product is terrible. The return process imposible! You will never see your refund
10 March 2026
Unprompted review
Stay away
Stay away! They don’t even deserve a one star. I was a fool to purchase 4 dresses from this company only to find out what others have also complained about: very poor quality materials, and finishing is rough with the seams only being finished with a serger instead of a rolled hem. The garments also did not fit properly. The bust and collar were off center and the sleeves were too tight. Just an awful experience. When I complained they tried to give me a 25% off to keep them, then 50% off and wouldn’t give me a return address. I finally decided to file a claim with my credit card and they issued a full refund. I was happy to return this nonsense. Please save yourself the headaches and shop elsewhere.
24 February 2026
Unprompted review
I really wanted to love the blouse.
I really wanted to love the blouse I ordered. When I received the package the blouse was so creased that I decided to wash it to see if that would help. It did not. I will say the color and sheen of this "satin" blouse is really pretty but the cut and quality are not at all what I expected for the cost. The way it hangs looks cheap and while I might wear it under a jacket I don't feel comfortable wearing it as a blouse only as the draped neckline hangs oddly.
20 February 2026
Unprompted review
Reply from Harperandlane
Hi Susan,
We recently came across your review, and we’re truly sorry to hear that you had a disappointing experience. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you again because we’d really like to understand what went wrong and find a proper solution for you. Your satisfaction matters to us, and our team is ready to help resolve this as quickly as possible.
Please check your inbox (or spam folder) for an email from support@harperandlane.com
, or feel free to reply directly here so we can take care of it right away.
Thank you for giving us the opportunity to make this right.
I'm only leaving 1 star because I had…
I'm only leaving 1 star because I had to. The blouse I received was cheap fabric and shoddily made. I ended up accepting a 50% discount and keeping it (maybe some high school costume department can use it) since getting a full discount seemed impossible.
12 November 2025
Unprompted review
Reply from Harperandlane
Hi Pamela,
Thank you for taking the time to share your experience. We are truly sorry to hear that the blouse did not meet your expectations in terms of fabric quality and overall construction. That is certainly not the impression we want any customer to have when receiving one of our pieces.
We sincerely appreciate your feedback. We would also like to clarify that the Partial refund was processed based on your agreement to the partial refund option we offered as an alternative solution. Our goal in presenting that option was to provide a faster resolution without requiring you to spend additional time, energy, or money returning the item.
That said, we do accept returns in accordance with the published return policy on our website. We always aim to provide alternative solutions to help make the process more convenient for our customers. We understand, however, that these options may not always align with individual preferences, and we regret that this added to your frustration.
Our team has reached out to you directly from support@harperandlane.com
so we can review your case more closely and assist you further within the scope of our policy. If you have not seen our message yet, please feel free to check your spam folder or reply directly so we can continue helping. We are here to support you and would truly welcome the opportunity to make this right.
We appreciate your feedback, as it helps us improve both our product standards and the clarity of our support process.
Warm regards,
Your Harper & Lane Support Team
The Return Policy is a SCAM
After placing order through their website, I rec'd no confirmation, order number, tracking number, etc. Order arrived but items were not sized properly and fabrics were not as advertised. No invoice included so still no order number, tracking number and one or both are required to initiate a return. Before ordering I always make sure that I understand the return policy which is stated to be 30 days. I sent a message requesting their assistance to process a RETURN, using their contact form and this is just part of the email response they sent:
"To help us resolve this promptly, could you please confirm if the items you received were the correct sizes you originally ordered? Additionally, if you had a chance to refer to the size chart during purchase, that information would be helpful for us.
To better understand the sizing issue and assist with our internal investigation and product quality checks, we kindly ask you to provide the following photos:
Place the garment on a flat surface, such as the floor or a bed
Ensure the item is laid out naturally, without folds or wrinkles
Place a measuring tape along the area with the size discrepancy (for example: bust, length, or sleeve)
Make sure the entire garment is clearly visible in one single photo
These photos will help us accurately assess the sizing issue and determine the best solution for you. Once we receive them, we can quickly work on a suitable resolution, whether that’s a replacement, an exchange, or another option that works best for you.
13 February 2026
Unprompted review
Reply from Harperandlane
Hi Lynn,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration surrounding your order, especially not receiving confirmation details and feeling that the return process was difficult when the items did not meet your expectations in sizing and fabric.
We understand how concerning it must have been to not have your order number readily available while trying to initiate a return. That is certainly not the experience we want for our customers.
Our intention was never to create obstacles or delay your return. The photo and measurement request is part of our internal quality review process so we can properly document concerns with our manufacturer and maintain consistent sizing standards. That said, we sincerely regret that this process added to your frustration.
Please know that we are here to help and committed to resolving concerns fairly and in line with our 30 day return policy. Our team has reached out to you directly so we can review your case more closely and provide the assistance you need. If you have not seen our message yet, please feel free to check your spam folder or reply to us directly so we can continue helping.
We truly appreciate your feedback, as it helps us improve both our product standards and the clarity of our support process.
Warm regards,
Your Harper & Lane Support Team
Misleading re fabric content
The picture of the cotton tunic tee was gorgeous and the description promised it was 100% cotton. I ordered and received it, but the tunic, though it had 100% cotton on the string-attached tag, was clearly not 100% cotton. There were no sewn-in seam content labels, nor was there a stamped content below the back neckline. I emailed the company requesting return authorization, and was asked for pictures and more information. Sent a picture (this made no sense to me). Luna emailed back that they had investigated, and the tunic was, in fact, 100% cotton. It wasn’t, and I knew it (and so did they), but I conducted two different cotton tests, anyway. Beyond debatable. I was tired by that point and accepted a %20 refund. Their clothing looks lovely on the site, but this company flat-out lies. Having, too lately, looked at other reviews, I realize that many customers believe Harper and Lane is fraudulent. Wish I’d checked before walking stupidly into this one.
6 February 2026
Unprompted review
Reply from Harperandlane
Hi Ann,
We’re truly sorry to read about your experience. We understand that the item did not meet your expectations, and we can appreciate how frustrating that must have felt after receiving your order.
Please know that we take product accuracy and customer concerns very seriously. When additional photos or details are requested, it is simply part of our standard review process so we can properly assess concerns and escalate them to our product team when needed. It is never our intention to dismiss or question a customer’s experience.
We also want to clarify that refunds are available in accordance with our refund policy. In some cases, our team may offer alternative resolutions, such as a 20% refund without requiring a return, to help reduce return hassle and avoid additional inconvenience. However, we fully understand that this option may not always align with a customer’s preference.
We would truly appreciate the opportunity to review your case again and understand exactly what happened so we can make things right. Please feel free to reach out to us directly at support@harperandlane.com
with your order number so we can look into this in detail.
We are here to help and would welcome the chance to resolve this for you.
Warm regards,
Your Harper & Lane Support Team
No return available
No return available - it is most definitely NOT easy
Do not order if you think you may need to return
I ordered a dress which was cute but poor quality and did not fit right
And a bathing suit that top and bottom did not match
When I tried to return they always sent very nice emails but only offered 20% refund and I did not have to return
Over and over with same repeated message in their emails
2 February 2026
Unprompted review
Reply from Harperandlane
Hi Lisa,
Thank you for taking the time to share your experience. We are truly sorry to hear that the items you received did not meet your expectations in terms of fit, quality, and matching, and that the return process felt repetitive and frustrating.
We want to clarify that refunds are available in accordance with our refund policy. In some cases, our team may first offer alternative resolutions such as partial refunds without requiring a return, as these options are intended to reduce return hassle and avoid additional inconvenience for our customers. We understand, however, that these options may not always align with individual preferences, and we regret that this added to your frustration.
We would really like to look deeper into your case and better understand exactly what happened so we can make things right for you. Please reach out to us at support@harperandlane.com with your order number or any details that can help us locate your record.
Our team is ready to resolve this for you as quickly as possible, and we appreciate you giving us the opportunity to make this right.
Warm regards,
Your Harper and Lane Support Team
Misleading return process and endless loops
Misleading return process and endless hoops
I had a very disappointing experience with Harper & Lane. The dress I received did not match expectations and fit poorly, so I requested a return.
Instead of providing straightforward return instructions, customer service made the process unnecessarily difficult by repeatedly asking for additional photos and detailed measuring tape measurements, even after I had already provided what they requested.
This feels like a tactic to delay or discourage returns rather than a legitimate customer service process.
If you order from this company, be aware that returning an item will be difficult and time-consuming. I would not purchase from them again.
6 February 2026
Unprompted review
Reply from Harperandlane
Hi Anne,
Thank you for taking the time to share your experience with us.
After reviewing your case, we agree that your experience did not meet our standards of service, and we’re truly sorry to hear about the frustration you encountered with the return process and fit of the item. We understand how discouraging it can feel when resolving a concern takes more time and effort than expected.
Our team has reached out to you directly from support@harperandlane.com so we can assist you further and work toward a resolution. If you haven’t seen our message yet, we kindly recommend checking your spam or promotions folder, or you’re welcome to reply there at any time.
We appreciate you bringing this to our attention. Your feedback helps us identify areas where we can improve, and we’re here to help make things right.
Warm regards,
Your Harper & Lane Support Team
Scam
Scammed by this company. Shoes orders were not even remotely what was delivered and they would not provide return information after 10 emails providing all their required bogus information. This is why people shop on Amazon. Do not buy from this company!
5 February 2026
Unprompted review
Reply from Harperandlane
Hi Lisa,
We’re truly sorry to hear about your experience and understand how frustrating it must have felt to receive an item that did not meet your expectations and to feel delayed in getting the assistance you needed.
After reviewing your case, we agree that this experience did not meet our service standards. That is not the impression we ever want to leave, and we appreciate you taking the time to share your feedback.
Our support team has reached out to you directly from support@harperandlane.com
to help resolve this and offer a fair solution. If you haven’t seen our message yet, we recommend checking your spam or promotions folder, or you are welcome to reply directly so we can assist you further.
We are here to help and would still like the opportunity to make this right.
Warm regards,
Your Harper and Lane Support Team
BEWARE!! WE WERE SCAMMED BY THIS COMPANY!!
My husband ordered 2 blouses in late November for my Christmas presents. The fabrics were beautiful but the design was atrocious, unwearable, and not at all as shown on their website. Since I didn't open the packages until 12/25, it was past the 30 day return cutoff date. They absolutely refused to accept the returns... we threw the blouses in the trash. DO NOT BUY FROM THIS SCAN OUTFIT!! THEY ARE NOW "MOVING THEIR WAREHOUSE, AND UNABLE TO DELIVER UNTIL MARCH."
23 December 2025
Unprompted review
Reply from Harperandlane
Hi Jean,
We’re sorry to hear that the items did not meet your expectations, particularly given the timing around the holidays. We understand how frustrating that can be.
We’d like the chance to review the order details and see whether there is anything we can still assist with. If you’re open to it, please reach out to us at support@harperandlane.com
with your order number or any information that can help us locate the purchase.
Our team is here to help and would appreciate the opportunity to look into this further.
Warm regards,
Your Harper & Lane Support Team
horrible
horrible, they send you a product completely different than photo then refuse a full refund
23 January 2026
Unprompted review
Reply from Harperandlane
Hi Alexia,
Refunds are processed in accordance with our return and refund policy once the return process is completed.
We’re truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when an item arrives and does not feel as anticipated.
Our support team has been in contact with you from support@harperandlane.com
to assist with your concerns and share next steps. If you haven’t seen our latest message, we kindly suggest checking your spam or junk folder, or replying directly so we can continue assisting you.
We’re here to help and would appreciate the opportunity to bring this to a proper resolution.
Warm regards,
Your Harper & Lane Support Team
Poor quality experience
Hello: I ordered a red boho handbag that was advertised as "Quality" and it was far from it. First, the delivery was met with lengthy delays. Once received, the handbag was Paper thinnnn! I am so furious! I have expressed my written dissatisfaction and requested a refund. However, the ling they provided Failed, when I uploaded photos of their measely product. As well, they do not display a customer service phone number.
#Furious
#Seething
20 January 2026
Unprompted review
Reply from Harperandlane
Hi Karla,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it must have been to wait longer than expected for your order and then feel that the handbag did not meet the quality you were expecting based on the listing.
We’re also sorry to hear about the trouble you encountered when trying to upload photos and request assistance. That’s certainly not the experience we want for our customers, and we understand how frustrating that can be when you’re already unhappy with a purchase.
We’d really like the opportunity to look into this more closely and help resolve your concern. Please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your order, and our team will be happy to assist you further.
Warm regards,
Your Harper & Lane Support Team
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