Harperandlane Reviews 

I purchased an Athletic "Orthopedic" shoe size 8 for $50 & received a very cheap pair of athletic shoes, size 11. Company was very polite when I requested to return. They informed me that I would need to send the shoes back to their warehouse in China and pay the shipping cost, which would be about $30. They offered me a 20% refund (about $10) which I finally ended up taking because I was sick of the numerous emails back & forth & their polite manner of scamming me. I should have checked their reputation online before ordering. My fault! I'm now out of $40 & have a pair of cheap shoes that don't fit me.

I would give 0 stars if I could. DO NOT buy from this company. The outfit I bought is complete garbage and they want to give me 20% back.

This is the email they sent me:

Hi Kimberly,

Thank you for getting back to us and for sharing the details. I’m genuinely sorry that the item didn’t meet your expectations. That’s never what we want for our customers, and I can imagine how frustrating that must feel.

We’d like to make this easier for you. We’d be happy to offer you a 20% refund, and you can keep the item — no need to send it back. We hope this helps as a small gesture of goodwill, so you don’t have to deal with the hassle or cost of a return.

Regarding our previous offer, if you'd prefer, you may choose a different style and simply pay for the shipping fee.

If you’d still prefer to return the item, that’s absolutely your choice — we fully respect that. We do want to be transparent that returns are sent to our warehouse in China, and shipping costs would need to be covered by the customer.

If this doesn’t quite make up for the issue, just let us know. We completely understand and are more than willing to take another look and offer something more if needed. What matters most is that you feel heard and supported.

Thank you again for your patience and for giving us the chance to make this right. We truly value having you as a customer, and we're here if there’s anything else you need.

Warm regards,
Luna
Harperandlane.com

This company should not be allowed to advertise in the US. I will be making a complaint to the Better Business Bureau.

The skirt length is just right, not too short or long.

Item quality is horrific! Printed pattern onto a cheap synthetic fabric. Price point is extremely high for quality. Looks nothing like photos!! Do NOT BUY!!! You will not get your money back!! Only gives 20% of value back, customer service is a bot. TOTAL SCAM!!!!

If I could give 0 stars, I would. Stop. Do not order anything from this company. I ordered what was described as a knit pullover and got the cheapest, non knit sweatshirt. It is 100% a scam. When I tried to return it I was told it would cost a lot to return it to China. I had to make a claim with my credit card to get a refund.

Before purchasing I checked the location of the company and it looked like they were in the United States…and saw that they offered a refund to original payment method for returns so i ordered a pair of shoes. One month later i received the shoes which are not even close to what was advertised and the sizing is too tiny for any normal foot. Now they are giving me the runaround and trying to get me to purchase with an UPCHARGE and keep the shoes and order another size or something different. i refused so now they are telling me the shipping to china will cost over $30 and instead they will give me 20% of what I paid. DO NOT ORDER HERE! This is not legit.

URGENT: Complete scam. Merchandise is trash, refuse returns, then tell you can keep the dressed and try to get as much $$ as they can of the total purchase price. Impossible to deal with. The dresses I ordered don't even look like fabric or resemble any country's sizes. DO NOT ORDER from them.

The $70 shoes looked like they had a cork insole and solid rubber bottom, but that “cork” was just sewn-on vinyl and the sole was flimsy. These are the cheapest shoes I’ve ever encountered. No receipt included. No return instructions. It took 4 email exchanges before they would even give me a return address, which was in China. They also had the nerve to suggest that I might find I more ‘convenient’ to give them to charity and forego getting a refund. Wish I’d looked at the reviews beforehand and avoided them.

Horrible company! I bought a blazer and it’s not made from the fabric they claim it was supposed to be made of and when I asked for a refund, they offered me a 20% refund on a $70 item. The material is thin and flimsy. Do NOT order from this company. They’re located in China and do not offer you any type of easy return. They keep pushing you to keep it and buy something else…. Or they offer you a different size or color….. no…. How about a refund?

This company is a scam. They send cheap goods and then won't let you return them. I spent good money on two dresses that are horribly made and can't get my money back. They keep telling me they'll give me a 20% return and that it is too difficult to send the goods back to China. DON'T ORDER FROM THEM!

I ordered a jumpsuit and it was not at all what I expected so I went to get a refund and it was a battle like no other. They would not give me a refund and insisted that I exchange it for something else but they would charge me an additional $12.99 shipping fee. I told them that was the most ridiculous thing I had ever heard. I exchanged the item because after 12 emails because they have no other contact method and I ordered a 2X sweater because the clothes are made so cheap. I am a size Large and I got the sweater in yesterday on October 11, 2025 after two months. The sweater fits like a medium. Please read this review before you have to go through what I did. Absolutely the worst experience I have ever had.

I ordered a jacket, it came damaged. Requested a total refund and I would pay the postage to return the jacket. They gave me a Chinese address for returning it. At the end of 9 emails I got a 75% refund and I got to keep the damaged jacket.
DO NOT USE THIS COMPANY! THEIR CUSTOMER SERVICE AND PRODUCTS were NOT HELPFUL at all.

Same experience as others, and I’m still kicking myself for not letting the fact they only have AI generated images be the reg flag I needed. Item was completely misrepresented by AI, looked nothing like the false images. No response when following their procedures to request a return. Ended up filing a dispute with my credit card to get my money back, total hoax and waste of my time. All of the “reviews” and ratings of items are fake. As exhibited by the fact I’ve purchased an item from them and there is *no way for me to leave a review*. If there was, their items would more accurately reflect 1 star reviews from real customers.

Dummy me. Fell for a scam website again...grrrr. However, Harper and Lane's website looks very American. And, they market "East 30 Day Return". All is a big fat scam. Once I saw it was coming from China, I tried to stop, but of course it had already been shipped...that was a lie. Took forever to get boots that were an absolute joke and smelled like terpentine. We had the usual back and forth haggling about how much of a return they were going to give. They wear you down. Such an awful company. DO NOT BUY FROM HARPER AND LANE. YOU WILL REGRET IT>

trash
my fault for not checking the reviews
at least i can streeeeeer others away 😳
TRASH

First, the ad said the jacket I ordered was a J. Jill. It definitely was NOT. The fabric was flimsy and the jacket was poorly made. I contacted them immediately, as instructed, and requested information on returning it for a refund. I have now sent two additional emails, with no response from them. Now I'm guessing they string people along until the 30-day return window has expired and then say that the return was too late. Do not buy from these people!

The items I received quickly became my favorites.

I would give this a -10 stars if I could. My order did not come in time, I tried to cancel it within 12 hours of ordering it and was not able to. The fabric of the dress I received looked and felt so cheap. I would’ve had MUCH better luck at SHEIN honestly for a fraction of the price. They want you to return it to their China warehouse and pay $30 for shipping. Definitely a scam. Run, don’t walk away from this company. Their customer service team gets back to you eventually and when they do, they just go around in circles.

The shoes I ordered were misrepresented in design and quality. The shoes I received are so flimsy and unsubstantial I will be surprised if they don't melt in the least rain. Not even good enought to wear as bedroom slippers! Harper and Lane is a COMPLETE scam, laughing all the way to the bank. Returns must be made at buyers expense to an international address. It would cost the entire refund to return the shoes! I am beyond disgusted with the product and ashamed I didn't research the comapny before buying.

.I ordered a size S light blue satin dress with a floral skirt that looked stunning on their website. What I received was nothing like it — cheap fabric, bad stitching, and no shape at all. It’s clearly not what was advertised. After several emails and sending all the photos they asked for, they admitted the problem but refused to send a return label. Terrible quality and customer service — I’m disputing the charge with my credit card