Harley's Companions Reviews 6

TrustScore 3.5 out of 5

3.7

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Company details

  1. Pet Store

Written by the company

Online Dog supplies and accessories.


Contact info

3.7

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Repeat purchase

I've been buying my supplies of pigs ears and other treats for the dogs from these guys for years. The prices are good and the goods usually arrive within a couple of days. I'd definitely recommend them.

2 May 2023
Rated 1 out of 5 stars

Placed my order to be disappointed as…

Placed my order to be disappointed as few days later to he told my items were out of stock. Should not advertise and take payments for items you clearly dont have. Not very good customer service.

27 March 2023
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Reply from Harley's Companions

I'm sorry to hear that you were not happy with the service, however we did not hold your money and this was refunded.

Thank you

Rated 5 out of 5 stars

Easy to order

Easy to order, kept informed on item purchased.
Very pleased with the quick delivery.

17 March 2023
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Reply from Harley's Companions

Thank you for your feedback. We are happy that you were satisfied with the product and service.

Rated 2 out of 5 stars

I was sent a sustitue that was not suitable

I was sent a sustitue because they were out of the one I ordred without asking me before they sent it.
The substitute has a completely different picture on the bag, I know it is marked for small dogs , my Italian greyhound has tiny teeth and some are missing, the food sent is twice as thick as the one I ordered. I reluctantly acepted the kibble sent. Did not want hasle of sending it back and gave it to a friend, Have placed a order with a different company due tomorow.

9 January 2023
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Reply from Harley's Companions

Thank you for your review. It was a human error and we did offer a 15% discount on your next order to compensate in some way for the mistake.
Appreciate your feedback as it shows that we are an honest company with values.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I spoke with Jay who was very accommodating and helped me with my order.
I will be using this company again, my order arrived on time and complete, thank you.

5 January 2023
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Reply from Harley's Companions

Thank you for your kind review.
Hope your dog likes the food 😊

We value your custom and appreciate your order.

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