Hard Disk Direct Reviews 240

Absolute scam with under service, incompetent team and absolutely inadequate feedbacks instead of shipping the paid order. NEVER ORDER ANYTHING HERE! or you will waste your money, time and nerves with this company which NEVER follows it's words and agreements.

They are a very unethical company!!!! They advertised computer memory for $192. It was not necessarily a great deal since other vendors had the same item for $199. I placed my order, my credit card was charged, and I received an order confirmation. A few minutes later the sales manager emailed me stating the item I ordered was open box an they are out of open box items and that I could pay an extra $110 or they would cancel my order. First of all it was not an open box item. I don't buy open buy items. Their site described it as a BRAND NEW item with no mention of "box" or "open" anywhere. In fact I had emailed the sales manager earlier asking about the delivery schedule and included a link to the product description page along with the $192 price tag. That same link now points to a page where the price is $300.

This is a scam site. Do not waste your time or money with this merchant when there are so many other reputable vendors.

I made a purchase of four hard drives on their website and paid with a card. Card was charged, and the charge showed on my account the next day.

They emailed asking me for a picture of my ID with the credit card with the number redacted except last four digits. They claimed my address was "unverified" and that this has something to do with them not usually shipping to private residences.

I offered to give them a business address to ship to, but they insisted on the ID/card picture.

I sent them a color scan with the ID number redacted, but name and address visible. They claimed the scan was unreadable and asked for "vivid" photos.

When I did not provide more personal information, they cancelled the order and refunded the payment.
Cancellation and refund were an acceptable solution. However, I would not consider this a good experience.

The request for a photo of an ID is unusual and unnecessarily invasive. There is zero reason for a business to ask for this kind of private information for a sub-$300 purchase of an item that is not specially regulated by law. Especially if the request is made after payment already cleared. The stated reason for it does not sound believable. There are all kinds of options to ensure delivery to the correct person, like requiring a signature on delivery. Address verification is also something payment processors do.

This policy is not articulated during the ordering process and is not mentioned in their FAQ. The communication with the company could use more clarity in general. Ideally, if there really is a business need to do some sort of verification, the company should find more modern and secure ways than emailing personal identifying information with the only guarantee of security being an assurance to “take the security and privacy of your data very seriously”.

I bought many switches from them and I have been waiting for DNA activation for more than 2 months.
Bad experience

Ordered drives, they charged credit card, would not ship drives unless I sent a picture of my CC and drivers license. What company does that if the card clears. No drives and I am trying to cancel and get my money back.

I think it will never happen, but we will see.

The absolute best place for critical parts with great communication and flexible fast service. I depend on these guys. Hector who responds to the chat on the site IS the reason. Excellent service.

Paid a premium for a specific part number/drive. Instead they sent a substitute part number (without telling me) which commonly sells for $200 less per drive than the one I paid for. Then I was told if I want the actual part number that I ordered, I had to pay an extra $550 per drive. Shady bait and switch tactics. Would NOT recommend this company!

They said I they couldn't verify my address and in order to ship the item I had to wire them money instead of using my credit card. I was on the phone with them 4 different times to get to this point. Felt like a scam to me!!! Be very cautious with this company.

Ordered 30 drives for $85 each, was then notified that the drive was no longer available and suggested notified of another model priced at $500 each!

Felt bait and switched overall.

Canceled order.

Don’t buy from this company they cannot ship any parts to an address in the US. Not sure why - but shipping is an issue for them

Steven helped me found the exact drive we need and shipped it overnight

Exactly what poeple need in a server emergency case

Tanks for all

Awful, did not ship the part we ordered and took several days for them to issue a refund. Required several emails requesting an immediate refund. Waste of time.

misleading pricing / inventory. Website says $97, but then a chat box interrupts the checkout price, says talk to a salesman. You hand over your phone number and email, the salesmans says it's actually $1100 with a month lead time. They're all lies, top to bottom.

Their item price database is not updated, but everything else is excellent.

Site was easy to navigate, good customer service

your sales team was responsive and direct about what they had availability to.

our issue is beyond all of the believed good bits of the order, we still received a spare that wasnt ordered; we specifically requested exact only and was assured exact was available. Only to have received an alternate (that wasnt called out ahead of time).

I always receive excellent support from Kevin.

Any questions I have, he helps me resolve them very quickly, and he provides me with the necessary support to make my purchases.

Fast turnaround for an order. Good job

Part was in stock and delivery was on time. Post-covid, many companies list arts as 'in stock' but once the order is placed respond that there is a two month wait. I appreciate Aman's forthrightness and direct honesty.