Avoid this company at all costs, I've been messed around by this company of tricksters. I recently purchased Etnies skate shoes, Joslin & on receipt/inspection they have minor defects. I've ask... See more
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I have not received my products yet, but was asked to give a review. It’s been long enough for me that I forgot I placed an order until Hardcloud emailed me about how I liked there service.
Company replied
Delivery took ages and in the end I didn’t received the shoe which were advertised in the picture. Also, the customer service team never got back to me - very poor experience and misleading for custom... See more
First class service. Postage quicker than stated. Best price on internet. Good customer communication throughout and to top it all a superb free gift. Not just a mini freebie that goes straight in the... See more
Company details
Written by the company
We offer an eclectic mix of niche brands and exclusive lines from the more established players in the surf, skate and street clothing market. Brands include Element, Volcom, Stance through to more core brands like Reef. We aim to be your one and only site to visit. Enjoy! We promise to offer you 3 things; great product, great prices and great customer service. We have a dedicated team working behind the scenes. Our product buyers are constantly looking for newest brands (for the fashion conscious buyer) and those must have wardrobe essentials. We’ve worked hard to bring you product you can’t buy everywhere else, we search high and low to find new stuff that’ll make you feel good. For constant reassurance we offer you a price promise. We know you can shop around, you might even find some of the stuff cheaper elsewhere! No problem, we’ll match any price you can find on like for like product. We really do pride ourselves on our customer service and want you to be 100% happy with your experience. We are always here to listen and offer advice should you need it. If you have a question, don’t hesitate to get in touch.
Contact info
Unit 11 Riverside, Sir Thomas Longley Road, Medway City Estate, ME2 4DP, Rochester, United Kingdom
- 01634 731307
- hcsupport@hardcloud.com
- hardcloud.com
No recent history of asking for reviews
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Great shopping experience
Excellent all round
Great choice or products, great delivery. The site came recommended to me by a friend and I will definitely use again.
Reef Coral Flip Flops
First, I've been trying to find these particular reef flip flops for a couple years. They arrive very quickly from UK to US!
Thank you!
Bought Stance socks
Bought some Stance socks which were a bit pricey but well worth the money as they are v comfy. Socks arrived well quick so would def use Hardcloud again.
Great website
Awesome choice of cool and hardy brands, never had a problem ordering or recieving my purchases. Good website, easy to navigate with a good array of products.
No complaints
Top Job Hardcloud!
I've ordered from these guys a few times now. Orders always arrive quickly and I've been really happy with everything I've bought. On the one occasion that there was a problem (I received a faulty pair of flip flops), the person at the end of the phone was on the ball and sorted it without any hassle. Whenever I've shopped elsewhere for similar gear I've had serious hassle so I always stick with these guys now.
Excellent value, good service
The gentleman who took my order was extremely helpful. the package arrived very promptly, extremely well packaged.
Failed to deliver... Twice.
Had to order from another company as failed to deliver before my holiday (twice). You need a new courier. Interlink are pathetic.

Reply from Hardcloud
Shoes wrong size and bad customer service
They sent me a pair of shoes running a larger size, sent them back and got no refund for return postage and very rude customer service. Would not buy here again. Last thoughts save your money for a better store who is worthy.

Reply from Hardcloud
Usually fast delivery and a decent range, but their offers are confusing and misleading!
Don't get me wrong, I like Hard Cloud and will continue to shop with them, they have a decent range and deliver quickly. However their offers are often misleading, confusing and disappointing - The current offer is advertised everywhere simply as 20% off everything... However it's really not everything, it's everything that has no discount applied to it already. This would be fine and probably understandable if they didn't want to further discount a sale item that was already 40% off - But even if a product has a tiny 2-5% discount (which a lot do) it removes it from eligibility from the 20% code, which sucks plain and simple and seems like little more than a ploy to get around offering the bigger discount on products they'd sooner not reduce. Again this would probably be acceptable if the offer wasn't titled '20% off everything'... it's really not 20% off everything at all...

Reply from Hardcloud
Great gear, great prices, clean website and A1 customer services.
Very positive experience with Hardcloud, made at least 10 orders now, all of which were shipped promptly, well packaged and correct.
Had a small issue with the order which required a return, postage was covered, replacement item was shipped very quickly to me.
Many thanks to Steve and David in Customer Support.
Highly recommended.
Very poor customer support
Contacted the support because something I bought had an obvious material defect. They asked me to send pictures of the product which I did. Then suddenly they told me that the guarantee time has expired and I did not hear a word from them again after trying to get in touch with them again.
Why they asked me to send pictures in that case anyway? They saw when I ordered the goods. Very bad customer support and poor qualitiy products...never again!!!

Reply from Hardcloud
Sent wrong size product, didn't agree with the mistake. I had to pay for postage 2 times.
Item sent to me was wrong size. I have payed for item + delivery costs. Asked for a full refund including postage but was offered to return item at my own cost, they didn't accept the mistake was theirs.
Ended up paying for return costs too and without the item i needed.
Not recommended.
Tom

Reply from Hardcloud
Great trustworthy site
Best price for Burton luggage, fantastic delivery and service.
...Bigger selection of women's gear please! :)
great site, prices & service
Ordered Sunday, arrived Tuesday. V competitive. Simple to use. Nice tracking emails.
Great service
Been ordering with these guys for years now, always the first place i go when i have some spare cash and need some new clothes. Prices are great and delivery is reliable. will shop again, and again!
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