Harber London Reviews 

270
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the premium materials, flawless stitching, and thoughtful design. Many appreciate how items like leather sleeves and bags fit perfectly and exceed expectations. Reviewers also frequently highlight the efficient and speedy delivery, with products often arriving well-packed. Customer service is often commended for being exceptional, prompt, and professional in resolving queries. However, some customers also noted significant issues with delivery, including unexpected customs clearance fees and items arriving damaged due to poor packaging. Others experienced long delays, lack of shipping updates, or even non-delivery of their orders. Additionally, some people were dissatisfied with customer service, mentioning unresponsiveness and poor communication regarding returns or order status.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting the premium materials like... See more

Quality

Users describe positive interactions with quality, highlighting the outstanding craftsmanship, minimalist... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and speedy delivery, even... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the high bar set for... See more

Price

Consumers find price to be ambiguous, with some reviewers considering products to be expensive but worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had recently bought two new Macbook Airs and wanted to find a good protective cover for each of them. Harber fitted the bill with their beautiful leather sleeves. These are made to fit the laptop... See more

Rated 5 out of 5 stars

I recently purchased a phone sleeve and wallet from Harber London, and both are absolutely fantastic. The leather feels premium, the stitching is flawless, and the design is minimalist yet functional.... See more

Rated 5 out of 5 stars

Dear Harber Team, I am writing to let you know how much I appreciate the exceptional service and quality I have received from your company. I want to commend Chloe specifically for outstandi... See more

Rated 5 out of 5 stars

This backpack is handcrafted in Spain, and the perceived quality is outstanding—far higher than what the photos suggest. The craftsmanship is excellent, and the materials feel truly premium both on... See more


Company details

  1. Bag Shop
  2. Computer Accessories Store
  3. Fashion Accessories Store

Written by the company

Handcrafted Awesome Leather Goods For Your Every Day Life


Contact info

4.0

Great

TrustScore 4 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(270)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stylish company website with stylish products

Harber London may not have a massive amount of products, but the ones they do have seem to be spot on - at least, my A5 leather notebook cover does.
The chat support was helpful in my quest, and the service was professional and direct.
My purchase was a pleasant experience for sure.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Very/extremely professional website

Very/extremely professional website. I ordered on 18th Dec. lunch time - received the next day during the morning and this during a very busy time!!! Christmas season! I had the perfect Gift Packaging, very elegant for a men's gift!
Massive thanks to the team! Honestly!

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

I purchased a wallet from Harber London in June 2023 and I have been very pleased with it. Unfortunately, the stitching around one of the card holders had come away. Therefore I contacted Harber London’s Customer Services department via email. Upon sending my email, I had received an automated response to advise me to allow up to 48hrs for a reply due to the current high demands. (Which I was fine with). However to my surprise, I had a reply later that day, which apologised for the issue I had experienced and asked for photo's, which I provided. Once again to my surprise, I had a response thanking me for the photos, apologising profusely and offering me a replacement wallet, to which I agreed. Within a matters of hours I had received another email from Harber London which had an order reference number on. Having read the email in detail, it was confirmation that a replacement wallet had been dispatched. Since then I have had tracking details from the courier.

My enquiry was handled by Maria. Not only had she resolved my enquiry to an acceptable and pleasing resolution, she had concluded the matter within 24hrs of my original email (raised on the 12th December 2023). Furthermore, she remained professional as well as friendly throughout her email correspondence’s with me. I would like to say that Harber London’s Customer Service department is second to none. Many thanks Maria for handling my enquiry, you are a credit to Harber London.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a large black leather desk…

I ordered a large black leather desk mat from Tasmania and I was pleasantly surprised as to how quickly it arrived. The quality is good and it lays nice and flat on the desk. I’m pleased that I bought the large as my MacBook can sit on the right and I have enough room for writing on the left. Yes, I still do a lot o handwriting!

13 December 2023
Unprompted review
Rated 1 out of 5 stars

FAKE LEATHER - DON'T BUY FROM THIS COMPANY

I usually don't write reviews but this time I'm so angry that I have to.
Don't buy from this company!!! This is a big scam. This is 100% FAKE leather, which they're selling at horrendous prices!

Unfortunately I didn't check the negative reviews beforehand. I don't understand how so many people have rated this company so well here. They either have never used leather products before or it's all fake reviews written by the company itself.

In any case, DON'T BUY FROM THEM.

I didn't send the laptop case back because I don't trust them that they would pay me back, after having defrauded me with a fake leather case. Also, I would have to pay 15$ for the return shipping. And I already lost 96€ for a plastic case, I don't want to lose the case, the money and the shipping fee.
I'm very very angry and I hope that they go bankrupt.

14 November 2023
Unprompted review
Rated 3 out of 5 stars

Good item but read return policy. It will cost alot

Quality of material is good. Workmanship is average. Price is good value. Reason for 3 star is the return issue. I thought the return would be good but end up paying $120 shipping for return fee and they wanted another $280 for custom fee once it was shipped out to Europe. Co says i am responsible which means i had to pay $400 to return $600 item. So i just left it at custom in Europe. So make sure

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product, excellent service

I order my second Macbook Air sleeve from Harber. I ordered at 10am yesterday and paid an extra 4 euro for quicker delivery as I did not want the parcel to get caught up in the busy Christmas period. It arrived as ordered at 11am today. That is what I call excellent service. I love my Harber sleeve and this gives me a another colour to choose from ... :-)

4 December 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Slim Leather…

I recently purchased a Slim Leather MacBook Sleeve Case and I must say, I am extremely impressed with its quality and functionality. This case has exceeded my expectations in every way possible.

First and foremost, the slim design of this sleeve case is perfect for my 14 inch MacBook Pro. It fits like a glove and adds minimal bulk to my laptop, allowing me to easily slip it into my bag without any hassle. The leather material used is of top-notch quality, giving it a luxurious and sophisticated look. The stitching is impeccable, ensuring durability and longevity.

One of the standout features of this sleeve case is its excellent protection. The soft interior lining provides a cushioned and scratch-free environment for my MacBook, keeping it safe from any accidental bumps or scratches. The leather exterior acts as an additional layer of protection, shielding my laptop from dust, dirt, and minor spills. I feel confident that my MacBook is well-protected whenever it is inside this case.

Another aspect that I appreciate about this sleeve case is its practicality. It features a convenient magnetic closure that securely holds my MacBook in place, preventing it from slipping out. The slim design also allows me to use it as a standalone case, providing easy access to my laptop whenever I need it. Additionally, the case has a small pocket on the front, which is perfect for storing small accessories such as a charger or earphones.

The attention to detail in this sleeve case is truly remarkable. The stitching is not only aesthetically pleasing but also reinforces the overall structure of the case. The precise cutouts provide easy access to all ports and buttons, allowing me to use my MacBook without any hindrance. The overall craftsmanship of this case is exceptional, making it a stylish and functional accessory for my MacBook.

In conclusion, the Slim Leather MacBook Sleeve Case is a fantastic investment for anyone looking to protect their MacBook in style. Its slim design, high-quality leather material, and excellent protection make it a standout choice among other sleeve cases in the market. I highly recommend this case to anyone who wants to add a touch of elegance and practicality to their MacBook.

17 November 2023
Unprompted review
Rated 1 out of 5 stars

DONT USE THIS COMPANY

DONT USE THIS COMPANY

If the item is smaller than advertised and you don’t want it.

They expect you to pay the return postage.

USE BELLROY INSTEAD FAR BETTER RETURN SYSTEM

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Super quality bag

Super quality bag. I wanted a small bag to carry my iPad Pro into London for meetings. It’s perfect. Reviews advised to go for MacBook sized bag - spot on. Lovely quality and feel and like the looks too. Perfect.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

How good can an online shopping experience get?

I read a review about the Harber minimalist desk/mouse mat and decided to order it… arrived much faster than expected (thx friendly FEDEX man) and when I opened the package I was really baffled by the care that had been given to package the object… didn’t order gift wrap but it certainly looked so! On top of that, the mat is really beautifully crafted and (important 😉) works very well! I had a small issue with the invoice but that was taken care of almost instantly (thx S.!). I will certainly turn again to Harber when looking for a gift for a loved one…

16 November 2023
Unprompted review
Rated 5 out of 5 stars

I ultimately bought the large Laptop…

I ultimately bought the large Laptop Briefcase and had returned the Work Briefcase only because I didn't like the look. The return was completely smooth. And the new Laptop Briefcase is wonderful--great quality, the interior pouches and pockets hold all my EDC stuff. I travel for business internationally 3x per month, so getting the right briefcase where I can keep my various EDC and know where it is inside is really important to me. The Harbor does that well

6 November 2023
Unprompted review
Rated 5 out of 5 stars

True artisans!

True artisans! I love the feel and smell of leather and i recently found Harber. I must say, I wish I could buy the whole catalog!! The fit and finish is perfect and even the packaging made me feel special. I will continue to buy from Harber in the near future. Thank you Harber London!!

8 November 2023
Unprompted review
Rated 5 out of 5 stars

You cant go wrong with Harber London!

As a fan of leather products, Harber London not only exceeds my expectations in terms of quality, but it also has a highly responsive customer support team. I own multiple HL products and I they hold up to the life time warranty that true leather products come with. You cant go wrong with Harber London.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Really beautiful product

Really beautiful product. Quality leather & wool. My laptop case arrived sooner than expected. It is stunning and I’m happy to support a family owned business.

18 October 2023
Unprompted review

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