Harber London Reviews 

270
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the premium materials, flawless stitching, and thoughtful design. Many appreciate how items like leather sleeves and bags fit perfectly and exceed expectations. Reviewers also frequently highlight the efficient and speedy delivery, with products often arriving well-packed. Customer service is often commended for being exceptional, prompt, and professional in resolving queries. However, some customers also noted significant issues with delivery, including unexpected customs clearance fees and items arriving damaged due to poor packaging. Others experienced long delays, lack of shipping updates, or even non-delivery of their orders. Additionally, some people were dissatisfied with customer service, mentioning unresponsiveness and poor communication regarding returns or order status.

What people talk about most

Product

Reviewers express high satisfaction with the product quality, often highlighting the premium materials like... See more

Quality

Users describe positive interactions with quality, highlighting the outstanding craftsmanship, minimalist... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick and speedy delivery, even... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the high bar set for... See more

Price

Consumers find price to be ambiguous, with some reviewers considering products to be expensive but worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had recently bought two new Macbook Airs and wanted to find a good protective cover for each of them. Harber fitted the bill with their beautiful leather sleeves. These are made to fit the laptop... See more

Rated 5 out of 5 stars

I recently purchased a phone sleeve and wallet from Harber London, and both are absolutely fantastic. The leather feels premium, the stitching is flawless, and the design is minimalist yet functional.... See more

Rated 5 out of 5 stars

Dear Harber Team, I am writing to let you know how much I appreciate the exceptional service and quality I have received from your company. I want to commend Chloe specifically for outstandi... See more

Rated 5 out of 5 stars

This backpack is handcrafted in Spain, and the perceived quality is outstanding—far higher than what the photos suggest. The craftsmanship is excellent, and the materials feel truly premium both on... See more


Company details

  1. Bag Shop
  2. Computer Accessories Store
  3. Fashion Accessories Store

Written by the company

Handcrafted Awesome Leather Goods For Your Every Day Life


Contact info

4.0

Great

TrustScore 4 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(270)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality leather wallets!

Great quality leather wallets!
We bought 2 passport wallets, one for me and one for my husband. These wallets are great quality and look good. We're both very happy with them and would recommend them if you're looking for something well made and smart looking.

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Skip - not nearly worth the price

Totally overpriced, it's like they're charging you for the British mystique rather than the actual product. Mediocre quality that doesn't match description but you pay for premium product. Not even worth the shipping cost.

Only thing worse is their terrible customer service.

BEWARE: THEY DO NOT HONOR THEIR RETURN/REFUND POLICY

13 February 2023
Unprompted review
Rated 5 out of 5 stars

everyday leather briefcase

I bought an everyday leather briefcase. The quality of the leather, the design of the product is exactly what I wanted. The additional information and documents I requested during the shopping process were provided very quickly. It was a very nice shopping experience.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

great quality and service…

Ordered a wallet [leather] and then received an email that I hadn't properly specified where the monogram was to appear, received another email, very polite. and giving me three specific choices. Then received the wallet sooner than some ordered items on this continent.. Very happy with the quality and service.

20 February 2023
Unprompted review
Rated 4 out of 5 stars

Purchased the card holder leather…

Purchased the card holder leather wallet, but then proceeded to read the reviews on here and thought I'd made a huge error. However, to my pleasant surprise, delivery was fast (3 days to London with standard), product was nicely packaged and is of great quality. Definitely real leather and hand-made. Feel like I maybe got quite lucky given the other reviews

13 February 2023
Unprompted review
Rated 5 out of 5 stars

This was my 3rd purchase from harber…

This was my 3rd purchase from harber london and what can I say!!! fantastic service and excellent handmade quality products.
I would highly recommend :)

city backpack in black
MacBook Pro sleeve
Ipad 12.9 sleeve

14 February 2023
Unprompted review
Rated 1 out of 5 stars

Be aware this company is stealing your money

Unfortunately I had to ask PayPal to handle my claim against this “thief gang” as they did not deliver the item I have ordered and also don’t want to refund my money. They blame their carrier Fedex for failing to deliver the parcel and now they say they will pay my money back once Fedex will return the item. So the order has never reached me and I also have to run after the £44.10 I paid them. If you don’t want to lose your money just stay far away from them.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Top quality!

The product I received was the microfibre minimalist desk mat (size L). The shipping was fast, nice packaging, top quality product and kind support via email! Overall a great experience!

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Watch Band Terrible

I ordered the Apple Watch Modern band and wore it on my Ultra for less than 24 hours before it fell off. The website photos show an attachment that’s a complete loop but I received the product with a standard ‘pin’ type watch attachment which is very weak. I was told by CS that the design has changed and photos have not been updated on the site. Literally, false advertising. I purchased the band based on the strength of the loop attachment. Instead, the strength of Apple’s attachment point has been negated by poor design. Unless you’re expecting to be super gentle with your watch, avoid this. Have requested a return. Posting here as I tried to leave a 1 star review on their site and they have controlled the possible lowest rating that can be viewed and my review doesn’t show up. Super shady! It looks like it’s all marketing and very little substance and product control.

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent goods and fast shipping

I own three products from this brand and I must say that the quality is very good. The leather is smooth to the touch, I haven't found any imperfections in the goods I've received. The delivery was super quick and the support via email was also very effective.

17 January 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I bought a 16" laptop case and was disappointed in the quality for the $160 price tag. I was accepted BY HARBER LONDON to return the item, paid $25 dollars to ship it back to them, received a notification saying it had made it to customs, AND STILL HAVE NOT RECEIVED A REFUND! This was months ago and I am still talking to customer service trying to have this situation resolved. Do NOT buy from this company if you are international. I didn't even know they were international until I went to return the item (which is so frustrating because I wouldn't have bought from them in the first place OR tried to return my purchase). I have now dumped hours of my own time, almost $200 dollars, and have no laptop case. Do better.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and great communication.

I ordered one of Harber’s iPad sleeves, and chose to add engraving - initials for my partner. The sleeve was on pre-order (no doubt due to its popularity) and the team were brilliant about communicating expected shipping and arrival dates. Once in stock it was sent via FedEx - again with v good communication on delivery times - and the quality is fantastic. Beautiful leather, very well finished, really wonderful. They will be the first place I look when I next need something like this - well done to the whole team!

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Good quality product delivered quickly

I bought a leather sleeve for my iPad from Harber London and was impressed by their service and the quality of the sleeve. My iPad is a lot less likely to be damaged while I’m moving from place to place and there’s a slot for the Apple Pencil.
It was a very quick service from order to delivery.

24 November 2022
Unprompted review
Rated 5 out of 5 stars

Saw their products on a youtube video…

Saw their products on a youtube video and couldn't help to purchase some to upgrade my office setup. Great Product with high quality. Very fast shipping and kind support. Love the microfiber desk mat!

Have a few items to return, will update the return experience once the return its complete.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I have bought two products so far…

I have bought two products so far (Nomad Organizer for my MacBook 13” in 2021 and recently Laptop Briefcase 15”).

Prior to purchasing both products, I was concerned about the delivery process and duration. Both times my items were delivered promptly (ordered October 26th and received October 31st), which is impressive given I live in Canada and it only took 4 business days. The communication throughout was excellent and the product is well worth it! The level of detail that has gone into both items is amazing and speaks to the degree of thought invested into its design. For example; I’m a Pediatrician and for my work in clinic and in the hospital, I requires on a daily basis a non-Mac laptop, charging cords for my laptop/phone/iPad, dictation microphone, prescription pads, two pens, iPad and stylus and personal journal. I carry all these items comfortably and access them efficiently without leaving any of these items at home. I spent weeks researching different laptop bags and although the cost wasn’t insignificant, I have zero regrets. It’s already proved it’s in the month I’ve had it.

I’m not one that typically writes reviews but the professionalism of the team, the quality of the product and efficiency of delivery needs to be recognized.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

Laser print off centered and not straight

Ordered a laptop sleeve. They laser printed one sentence for me. And it’s a disaster. Off centered. Not straight. Looks really really bad. Send multiple emails and they don’t take action. They aren’t replacing or refunding so far or even sharing any resolution. The leather looks great in the pic. But color is off when it arrives. I am taking legal action against them to strip their e-commerce business.

11 November 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look