Sadly my headphones were not well. One was blinking nonstop, the other with a faint light. Despite multpile restarts, I was unable to get them to work. I sent a video and it was determined that they w... See more
Company replied
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See what reviewers are saying
On 11 September, we contacted Happy Plugs requesting the EU Declaration of Conformity for one of their wireless products (request #93940). We immediately received an automated reply stating t... See more
Company replied
We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... See more
Company replied
I'm not sure it's a serious company. 50 eur in freight to Sweden where the company is from. No matter the reason it's quite embarrassing. Doesn't have their automatic customer service in order as yo... See more
Company replied
Company details
About Happy Plugs
Written by the company
Happy Plugs is a Swedish company that creates fashion tech headphones.
Fast International Shipping
Up to 24 Months Warranty
24/7 Customer Service (Live chat & email)
Secure and Safe Payments
Over 10 million purchases globally
Contact info
Kungsgatan 4B, 111 43, Stockholm, Sweden
- help@happyplugs.com
- happyplugs.com
3.7
Average
962 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff was very helpful and actually…
The staff was very helpful and actually answered me when I didn’t answer them back!!! Which is service i never seem to get! They were able to fix my issue. Very happy with the service I was provided
23 December 2024
Unprompted review
Reply from Happy Plugs
Hi Natasha,
Thank you so much for sharing your feedback! We're thrilled to hear that our staff provided the support you needed and went above and beyond to assist you. Your satisfaction is our top priority, and it’s wonderful to know we could help resolve your issue. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We appreciate your kind words!
The Support I received from Erika B and…
The Support I received from Erika B and Happy Plugs was impressed. Erika provided excellent customer services which makes it easy with decent works in spite of the tough situations.
30 December 2024
Unprompted review
Reply from Happy Plugs
Hi Can,
Thank you for sharing your experience! We're delighted to hear that Erika provided such excellent service and made a positive impact. Your satisfaction is our priority, and your kind words inspire us to keep delivering the best support possible. If you ever need assistance again, don’t hesitate to reach out! Cheers!
My name is Ryan and come from Hong…
My name is Ryan and come from Hong Kong. I had a problem with my earplug. And Happy Plugs, especially the staff Erika helped me a lot and provided many suggestion to me. Thanks a lot. Wish you good luck and Happy New Year
23 December 2024
Unprompted review
Reply from Happy Plugs
Hi Ryan,
Thank you so much for your kind words! We’re thrilled to hear that Erika could assist you and provide helpful suggestions. Your support means a lot to us.
Wishing you good luck and a very Happy New Year as well! 🎉
Prompt, courteous and happy to help!
The support I received from Erika was amazing. Prompt, courteous and happy to help! Highly recommend.
20 December 2024
Unprompted review
Reply from Happy Plugs
Hi Rachel,
Thank you so much for your kind words! We're thrilled to hear that Erika provided such amazing support. Your recommendation means the world to us, and we'll be sure to share your feedback with Erika and the team. If there's anything else we can do for you, don't hesitate to reach out!
Excellent customer service!
Easy to reach out to the team! Erika provided excellent customer service, you definitely get a knowledgeable human! Erika was courteous, professional, informative, efficient, and offered solutions. Happy Plugs products are great and come in fun colours, but having the suoerb customer service team also makes it super satisfying to purchase Happy Plugs products.
29 November 2024
Unprompted review
Reply from Happy Plugs
Hi Jenn,
Thank you for your wonderful feedback! We're so glad to hear Erika provided such excellent service—she truly is a gem! 💖 It’s great to know you’re enjoying both our products and the support behind them. Your kind words mean the world to us.
Thanks Erika for great support
Thanks Erika for great support - you resent my order that I missed to pick up in a smooth way.
28 November 2024
Unprompted review
Reply from Happy Plugs
Hi Asa,
You're very welcome! We're glad we could get everything sorted out smoothly for you. Enjoy your order, and don't hesitate to reach out if you need anything else! 😊
Superb customer service from Erika…
Superb customer service from Erika after having an issue, would gladly do business again.
24 October 2024
Unprompted review
Reply from Happy Plugs
HI Pinjak,
Thank you for sharing your recent experience with Happy Plugs.
Your Happy Plugs family will be here to support you and provide world-class customer service.
Don't hesitate to send us a message if you need further assistance.
Have a good day!
Although they were a fairly recent…
Although they were a fairly recent purchase (in 2024), they started acting up. I reached out and Erika took my case. We tried a few troubleshooting things, but when that didn’t work she happily started work on replacing my set free of charge. She has been very helpful throughout this whole process.
14 October 2024
Unprompted review
Reply from Happy Plugs
Hi Nicola,
Thank you for sharing your thoughts and how well Erika did her job as a customer support.
We will definitely continues enhancing our products to avoid such issues.
We wish to serve you better in the future.
Have a nice day!
Erika supported me really friendly…
Erika supported me really friendly because of technical issues and we solved the problem quickly!
23 September 2024
Unprompted review
Reply from Happy Plugs
HI Catarina, Thank you so much for your kind words! We're thrilled to hear that Erika was able to assist you in resolving the issue quickly and with friendly support. If you need anything else, don't hesitate to reach out—we're always here to help!
Love my happy plugs, perfect support
Erika gave me perfect support with my Happy plugs, that I have been loving for four years. Good and professional communication, and my issue was solved.
19 September 2024
Unprompted review
Reply from Happy Plugs
Hi Katrin,
Thank you so much for your kind words! We're thrilled to hear that you've been loving your Happy Plugs for the past four years. It's wonderful to know that Erika provided you with professional communication and was able to resolve your issue. We strive to give the best possible support, and we're so happy we could help!
Have a great day!
I had the absolute best help and…
I had the absolute best help and support from Erika. I have a trip coming up soon and wanted this for airplane entertainment and Erika went ABOVE and BEYOND with her help to make sure that I not only got the product I wanted (which was sold out in the US) and that it got here in time! She is awesome! Can't wait to get my happy plugs play headphones!
30 August 2024
Unprompted review
Reply from Happy Plugs
Thank you so much for your kind words! We're thrilled to hear that Erika was able to assist you so effectively and ensure you got your Happy Plugs Play headphones in time for your trip. We always strive to go above and beyond for our customers, and it's wonderful to know that Erika made your experience exceptional. Enjoy your new headphones and safe travels!
Erika is a rock star!
Erika was super helpful with the warranty exchange process! She did an excellent job in making sure everything was handled and helped me at every opportunity.
28 August 2024
Unprompted review
Reply from Happy Plugs
Hi NeededSomeHelp, Thank you so much for your kind words! We're thrilled to hear that Erika was able to assist you with the warranty exchange process. Your satisfaction is our top priority, and it’s wonderful to know that Erika made sure everything was handled smoothly. We appreciate your feedback and look forward to helping you again in the future!
Left plug did not work
My request was solved in very short time. Erika helped me with everything and super quickly. All conversations were very nice and the customer experience was perfect. Thank you.
7 August 2024
Unprompted review
Reply from Happy Plugs
Hi Diana,
Thank you so much for your kind words! We're thrilled to hear that Erika provided you with such a great experience and resolved your request so quickly. We always strive to make our customer interactions as smooth and pleasant as possible, so it’s wonderful to know we hit the mark. If you ever need anything else, we’re here to help!
Thanks again!
I wrote to Customer Service to solve my…
I wrote to Customer Service to solve my problem and Erika tried to solve it. Thanks for her advices.
31 July 2024
Unprompted review
Reply from Happy Plugs
Hi Ibrahim,
Thank you so much for sharing your experience! I'm thrilled to hear that Erika was able to help you out. It’s wonderful to know her advice was useful.
Customer service and warranty
I had issues with my earphones and sent in an warranty. Erika in customer service has helped me a lot and went long ways to get them replaced with the model I wanted. I love their products and their customer support is fantastic. She really did everything to make me a happy costumer so shout out Erika. Will absolutely continue buying their products in the future.
19 July 2024
Unprompted review
Reply from Happy Plugs
Hi Isabelle,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Have a great day!
Happy Plugs
The company, through Erika, addressed my concerns regarding a discount code I thought would be, but was not, valid by offering me a personal discount code instead, which I truly appreciated.
17 July 2024
Unprompted review
Reply from Happy Plugs
Hi Anna,
Enjoy shopping with your discount code. We thank you for your valuable feedback and of course, the 5-star rating.
Have a great day!
Erika was really helpful and the order…
Erika was really helpful and the order arrived shortly after we talked :)
4 July 2024
Unprompted review
Reply from Happy Plugs
Hi Andrea,
We can't wait o share this to our team! Thank you so much for your 5-star rating. This means a lot to us.
Thankyou Erika Boado
Hello,
I would like to give a big thankyou to your associate, Erika Boado!!
Erika was able to navigate me through possible solutions to rectify my issues with your product, very timely!
And as we were unable to get a fix, Erika provided a discount to purchase another set of Happy Plugs.
Thankyou Erika!
Shelley Ullyott
Regina, Sask. Canada
21 June 2024
Unprompted review
Reply from Happy Plugs
Hi Shelley,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and constantly reminds us why we love what we do
Have a great day, Shelley!
Really helpful,
Really helpful,
Slight issue with the left plug, Air 1 Go. However, after reaching out to Happy plugs, the issue was resolved. Many thanks and appreciation to Erika. Keep up the great service.
19 June 2024
Unprompted review
Reply from Happy Plugs
Hi Toorie,
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.
Have a great day, Toorie!
Happy plugs have great products and very good costumer service
Happy plugs have great products. As if that was´nt enough, their costumer service with Erika is excellent. I got all the help I needed fast, accurate and very helpful.
19 June 2024
Unprompted review
Reply from Happy Plugs
Hi Martin,
We appreciate your feedback and are delighted to know you enjoyed our products and service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Have a great day, Martin!
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