I purchased the 2XL Instant Setup Portable playpen for our granddaughter. The product picture shows a carrying case, part of the “portability” feature, however it was not included when we opened t... See more
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I ordered a HappyGira adult accessible…
I ordered a HappyGira adult accessible playpen for my granddaughter's children. When it arrived there were no directions or parts list inside. Her first attempt to assemble it was confusing and it seemed like parts were missing. She had a capable friend come to help her and after assembling it found a broken zipper, and there were sides that did not meet up, and one piece was made backwards. After 2-3 weeks of going back and forth with HappyGira, who wanted us to disassemble it and reassemble it with video, were unwilling to help remedy the complaints. The product is made of cheap materials. I would never recommend anyone buy products from this company. Any good reviews they have are certainly not genuine.
Absolutely terrible product
Absolutely terrible product. Upon asking to return they are asking for unboxing video! It’s already unboxed assembled, taken apart and put back together. Buyers beware!
Finally, customer service that cares.
First of all, I’m super excited about the swing for my grandson. I think their products are incredibly unique and great for kids and adults. Customer service team was great and helped me out when I made a mistake on my order. I appreciate the quick turnaround.
Ordering from this company was such a…
Ordering from this company was such a mistake and has been a 7 week nightmare. I didn’t receive my order for 4 weeks and once it arrived the box was totally damaged and missing pieces that made the bed rail unusable. At that point I had to go buy something locally. Instead of helping me process a return, like I asked, they shipped me replacement pieces. I explained this was an extreme waste of resources as I couldn’t wait any longer for a solution. They proceeded to send me replacements instead of helping with a return. It has now been 3 weeks and I still have not received the replacement pieces. They are ignoring my emails asking for help returning the item. As a new mom this has been such a headache that I could have done without. It has also taken a quarter of my child’s life. Once I finally do receive it, if I ever do, my child’s will have most likely outgrown it. Do yourself a favor and do not order from this place
We purchased a wooden play pen for our…
We purchased a wooden play pen for our grandson. The unit is very durable and easy to fold up. Unfortunately 2 hinges cracked when I folded the unit up, Happy Gira Customer service responded immediately back to me and are replacing the hinges free of charge.
I LOVE the XL instant setup playpen
I LOVE the XL instant setup playpen. It is so easy to setup and take down in minutes!! My friend bought a different brand and smaller size. The Happy Gira brand is easier to maneuver. It is the perfect size for my nephew to crawl around in and stay safe and I love the quality, strength and safety it provides for him when he is pulling himself up to stand and assisted walking. The mat I purchased helps provide the cushion for him and it is easy to store because it also folds up very easily!!! I will enjoy this for years to come with grandkids! As a grandparent, I want easy setup and take down SAFETY!!! Happy Gira has mastered it!!! Thank you!!!!
The toddler tower is very sturdy and…
The toddler tower is very sturdy and allows my son to get in and out of comfortably. The black looks really clean and matches my kitchen!
The worst shipping and status tracking…
The worst shipping and status tracking experience I have ever seen in all my years of buying products. Avoid. Useless customer support
The quality of the ladder was really…
The quality of the ladder was really great, and the ability to change it into different forms has been a lot of fun for our little climber!
Great for Summer
Very durable and very easy to assemble. There is a lot of space for my son to play in and I will definitely assemble it in the backyard during the summer months!
Great playpen
I purchased a wooden playpen from
happy gira for my daughter. It has been great to have an aesthetic and safe playpen for her. We’ve had it about a year and it’s held up great. I intended on using it as a gate as well but it’s a little annoying to take apart so I’ve left it assembled as a playpen. The initial assembly took longer than I would like but the quality was great. Would recommend!
Great Customer Service!
We accidentally threw away the mounting devices for our baby gate. They are sending us another set. Very excited about this Company. We have an 11 month old grandson and a granddaughter arriving any day now. I’m starting to look at the play pin set ups and the stair slide for future fun times at our house. People may not realize this but it’s a competition for fun when your a grandparent😂
Great service
I ordered a baby playpen mattress and this unique gift was delivered on time and greatly appreciated by our friends. Great service!
DO NOT BUY THIS.
DO NOT BUY THIS.
We purchased the Kick-Hoop playpen and have been extremely disappointed. Several of the thin metal poles arrived dented, it rusts easily, and it’s flimsy and difficult to assemble. The soccer net is practically useless and constantly gets tangled in our Roomba.
Customer service has been even worse. There is no phone number, so you can’t speak to an actual human. After months of trying to send photos and get replacement poles, we were ultimately told it was “past warranty”—despite only using it for a couple of months.
For the price, the quality is unacceptable. Save your money and go to Target. Buy the baby delight travel playard. It's better Woodley.
The company is very responsive to any…
The company is very responsive to any issues regarding the order. They responded promptly
We love the play yard that we purchased for our children !
Nice playpen
Nice playpen! We needed an unusual size, and this was one of the few options to really customize the layout. Customer service was responsive and helpful when we needed a replacement piece.
Amazing customer service and my sons…
Amazing customer service and my sons love it! Great for indoor and outdoor fun!
Do not purchase from this company
I purchased one of the playpens from this company mainly because of the reviews. I also purchased a mat to go with the playpen. Products arrived within 3 days and I was pleased with the quick shipment. However the package did not include installation instructions. You have to go to the website to look up the instructions. It was very cumbersome to install and too large. It was also very flimsy and not sturdy as you see on the website. I contacted the company the same day I received the product for an address to return the product to. They requested videos which I sent to them. They refused to accept the product back and rather credited my account with $5, which I think is very insulting. I was within the 30 day period for returns. We have been going back and forth for the last 3 months and they still never provided an address to return their product. They claim returns are only for defective items even though the wording in their return policy is erroneous. How do you purchase a big ticket item that you are not able to examine first online and not be able to return it in this day and age? And the customer service is extremely poor. Beware of this company and their products. The playpens are not sturdy and installation and disassembly is inconvenient. I will have to dispose of the product somehow.
A large Playpen that's actually easy to set up
I was looking for a Baby Playpen for my grandson and happened across Happy Gira. I was pleased to see so many options for both the playpen and the cushion. I chose the Instant Setup Portable Playpen and have to say it was a near perfect choice. It took less than two minutes to set-up and to take-down. My grandson loved it and the amusement part cushion. I had a couple of questions regarding my order and the customer service folks were very responsive.
Outstanding product
Great experience while ordering the product and fast delivery. We ordered the tower for toys ( plush toy rack). When the item arrived, I was impressed with superb quality and great design. My kids absolutely love it as it looks unique and they can see every toy in the rack!
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