Hansø Home Reviews 1,021

Ken was really helpful, he didn’t say no or was negative in the slightest which was greatly appreciated. He answered all my questions, anything else I’m going to calling for, I’d like to deal with Ken.

The pergola is well made, and quite attractive. It appears to be very durable and we anticipate decades of happy use. The support staff has been very responsive whenever we had questions, and has been receptive as we suggested changes to the installation instructions to improve clarity. Our neighbors have been very impressed as well.

While I have had some issues with Hanso in getting the correct parts for my pergola, and this is not a review of that experience, Bernadette in customer service was extremely helpful in getting me what I needed to finish up the project with the shade installation (I needed touch-up paint), and also picking up the wrong materials originally sent for the pergola installation. A year later it’s finally finished. Thank you, Bernadette, for your prompt resolution to the remaining issues.

I received a quick reply from Ryanne and all my questions regarding the status of my order were answered. Although my order is still in process (as it takes 10-2 weeks), customer support has been great.

Quick Response & Follow up
Ken responded to my question quickly and worked to resolve the issue. He followed up a few days later with and resolution as promised

When I spoke with Ken, and expland my situation regarding the 10" shade that I did no receive in shipment of my pergola.
Onces Ken found my accunnt, and research the data on the account. He found the issue,
Ken assured me he would submit the information and have an answerin a day so or sooner.
The nwxt day I rceived call from Kwn with a foullow up call informing me of tracking information for the freight of the shade,
I thanked ken for his work and knowledge of the system to locate the shade, and provide me all information to receive the shade, in the shortest time'
Thank you regards
james

shropshire

t

Great communication, great incentives, professional service, prompt responses. Hoping for this to continue throughout the whole manufacturing and delivery steps. Time will tell but I'm optimistic thus far.

Changed my order with no problems

I made several calls to Hanso regarding a bunch of boxes being delivered to me that I did not order. Someone at Hanso mistakenly sent someone else's order to me
Jaso was very grateful to be notified and had a delivery service come get all of then in a reasonable amount of time. Shortly thereafter our correct order arrived we really love it

Bernadette with Hanso is one of the most thoughtful, compassionate and professional customer service representatives it has ever been our pleasure to work with. She always responded to any order issue with diligence and care. We should all be so lucky as to have a rep like Bernadette when we need her.

Ken was super helpful, proactive in assisting our return request. We are really happy with his service. As Hanso claim, they really do take care of their customer.

I have managed large global businesses for almost 25 years - with ownership of service and customer support functions. Without question, Bernadette would be an instant hire for any of those organizations. Her combined courteous tone, knowledge, efficiency and relatability are rare to find. Frankly, I cannot say enough positive things about my experience with Bernadette. You are lucky to have her and I will be recommending Hanso to my friends & family because of my experience with her.

The product boasts a sleek and beautiful design, with high-quality craftsmanship. The installation instructions are easy to follow, making setup quick and hassle-free.

I found Hanso Home’s customer service extraordinary. My customer service liaison Bernadette, was super helpful, kind and attentive. She expedited my order and kept me apprised of all advancements in the process. You should give her a raise.

5 Stars for customer service and communication! I’m very impressed with the personalized service. KUDOS

Customer service is awesome!! Any questions or concerns that I had they responded within 24 hours most of the time within 12 hours!! My pergola is up and I love it!! It’s well made and easy to put together!!

Ken with Hanso Home has been very helpful We received 16 louvers that were generation 1 and did not fit with the 16 that were Generation 2. He took care of the issue and I am waiting to get my new louver ends to finish my project.

Thanks Ken

Contacted customer service regarding tracking of my order and received a quick response letting me know when I am expected to receive tracking information.

When we decided to replace our shade structure, our daughter told us about your beautiful shade structures. We were impressed, and ordering online was pleasantly simple. While we were waiting for it to be constructed, we had an unexpected situation that necessitated cancellation of our order. When I called, I was connected to Ken in customer service. He was knowledgable and had ready answers, and after consulting with his manager, he told me it would be processed within a few days. We sincerely appreciated this, and thank Ken for his kindness. We will speak highly of this company's structures and of their integrity, in our experience, concerning their customers.

Ken at handso support showed great patience and knowledge about our problem. He made the process easy.