Really poor. Ordered headboard. Tracking link sent never worked so just turned up one day. Poor quality item arrived. Have contacted them to arrange refund and return and only being gi... See more
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Good quality product, but long delivery time because they fabricate it when you order. It did not say that during the buying process.
Company replied
Total Scam - Looks nothing like the photos online, the wood is really cheap filmsy, the finish was really bad, the pre drilled holes don't line up. Once put together the table is so wobbly that it's n... See more
I’m extremely happy with my purchase from Hannun. The TV stand is made of solid teak wood and the quality is outstanding sturdy, beautifully finished, and full of character. The coastal style ins... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Living Room Furniture Store
- Outdoor Furniture Store
Written by the company
Somos la primera empresa española B Corp® del sector del mueble. Buscamos transformar la industria, creando una comunidad con propósito basada en el diseño honesto y coherente.
Contact info
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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IF YOU ARE UK BASED DO NOT BUY FROM HERE
This company has the worst customer service I have experienced. I ordered an expensive wardrobe from Hannun for my child's bedroom. The delivery window for the product arriving has been and gone, and in that time I've not been sent a single update as to where it is and when it might arrive. When you go online, the website sends you round and round in circles, but won't provide a single clear update. I've sent multiple emails and haven't had a single reply to any of them. I appreciate that sometimes things can go wrong on the supplier's end, but what I really don't think is ok is a complete lack of communication about what's happening with my (expensive) order. It's not ok to take people's money, not send their items and then not supply them with an update. If you're looking at one of their items online I would ask yourself how much you really want it and whether or not you could find something similar elsewhere - it's not worth the hassle to buy from them.
1 February 2025
Unprompted review
Reply from HANNUN
We sincerely apologize for the inconvenience caused. We have been unable to locate your shipment in our system, but we want to assure you that we always respond to emails within a maximum of 48 business hours.
To assist you more efficiently, please contact us through the contact form on our website, where you can provide more details, and we will do our best to resolve your situation as quickly as possible.
We appreciate your patience and understanding. We are here to help.
I didn’t get my order
I ordered a couch almost three weeks ago and it supposed to be shipped by now, but about a week ago they sent me an email that shipping was delayed, without any specifics about delivery times.
Very disappointing experience!
7 January 2025
Unprompted review
Reply from HANNUN
Hi,
We're truly sorry to hear about your experience and completely understand your frustration. We know how important it is to receive clear and timely updates about your order, and we regret that this hasn't been the case.
To help you as quickly as possible, could you please send us your order number at tienda@hannun.com? We’ve checked our system, and we haven’t been able to locate any order under your name. Once we have that information, we’ll review your case as a priority and provide a detailed update.
Thank you for your patience — we’re here to make this right.
Let Down By Lack Of Grip On Delivery
I ordered three sets of shelves, and the two that eventually arrived I really like. They look great and are good value. However, their customers and staff are being let down by whoever is in charge of delivery. After more than three weeks of ordering, and countless e-mails (of course you can't reach them by phone), I still don't have the third set, or any information when/if it would be coming at all. Their customer service person has been very pleasant (until they stopped responding), but if they can't get in touch with their delivery partners (GLS and Parcelforce), let alone get them to actually deliver, sympathetic responses only go so far. A shame really.
Thanks for your response, even if it was over 4 months late. Monetary compensation or the eventual delivery of the missing shelves would be more than justified in these circumstances.
7 January 2025
Unprompted review
Reply from HANNUN
Hi Agnes,
Thank you for taking the time to share your experience, and especially for your honesty throughout such a frustrating process. We’re truly sorry that your order didn’t arrive as smoothly as it should have, and that the lack of communication from our delivery partners added unnecessary stress to your new year.
We’re glad to hear that you’re happy with the shelves that did arrive — it's clear you chose them with care. That said, we fully understand that great products don’t make up for the inconvenience caused by long delays and a lack of reliable updates. You were right to expect better.
While our customer service team tried to stay on top of things, it’s clear from your feedback that the information we could provide wasn't always helpful — and that’s on us. We've already escalated your case internally, and we’re actively working with our logistics partners to both resolve your shipment and address the broader delivery issues you've flagged.
Please know that your comments have been shared directly with our logistics and management teams. Experiences like yours help us push for concrete improvements, including reviewing our relationship with current couriers when service levels fall short. We're also discussing ways to offer compensation where service has failed, and we'll be in touch directly to follow up on that.
We truly appreciate your patience and detailed feedback, and we’re committed to turning this around — not just for you, but for everyone we serve.
Warm regards,
Very disappointed
I ordered a framed mirror and I received in very bad conditions. The frame detached from the mirror, the hooks supposed to hold the back of the mirror were all torn off, and the glass of the mirror broken in a corner.
I sent all the pictures for evidence and I was refused the return because I didn't claim it in the first 48 hours!
Plus, in general, very disappointed by the quality and finish of the wood, far below expectations, and colours are different from what seen online.
Such a letdown...
26 December 2024
Unprompted review
Reply from HANNUN
Hi Giulia,
We are very sorry to hear about your disappointing experience with the mirror you received. Your feedback is very important to us, and we genuinely regret that the product did not meet your expectations in terms of quality and that it arrived in damaged condition.
We’d like to remind you that, as outlined in the terms and conditions on our website (Section 6.1 – Withdrawal Period), which are accepted at the time of purchase:
You have 14 days to cancel the purchase and return the product if it arrived in good condition but doesn’t meet your expectations.
For items that arrive damaged or defective, we require notification within 48 hours of delivery to process a replacement or return.
We deeply regret that we were unable to assist further due to the notification being outside this time frame. That said, your feedback about the quality and the color mismatch has been shared with our team for review.
If there is anything else we can do to support you or clarify, please don’t hesitate to contact us at tienda@hannun.com.
Thank you for your understanding,
Love the design and the quality
Love the design and the quality. Delivery on time.
19 December 2024
Unprompted review
Disappointing Experience
Disappointing Experience – Never Again
I was initially drawn to this brand because their products look fantastic online, but my experience has been anything but. I ordered four items, but only three arrived. Frustratingly, I had to chase the company to find out what happened to the fourth—the Katia mirror. They didn’t bother to contact me about the issue themselves. I was told there were delivery problems, and a replacement would be sent. Over three weeks later, I’m still waiting, with no compensation or proper apology offered for the delay.
Of the three items I did receive, none included assembly instructions. Luckily, I checked their website and found their virtual instructions, which were surprisingly clear—the only positive part of this experience. However, assembling the furniture was another ordeal altogether. The pre-drilled holes were too small, the components didn’t align properly, and the wood was visibly warped. To make matters worse, many of the screws were European-style heads, which made assembly unnecessarily difficult for a UK customer like me.
Overall, the quality of service and products fell far below expectations. I certainly won’t be buying from this company again, and based on other reviews, it seems I’m not alone.
18 November 2024
Unprompted review
Reply from HANNUN
Hi Caleb,
Thank you for sharing your experience, and we deeply regret that it fell short of your expectations.
Let us address the concerns you’ve raised and work toward resolving them.
First, we couldn’t locate your order with the provided information. If you could share your order details via tienda@hannun.com, we’ll promptly check the status of the Katia mirror replacement. While replacements typically take 15 business days to produce, we understand delays are frustrating, and any compensation for late delivery will be calculated and offered once the item is received.
Regarding assembly instructions, we understand this may have caused inconvenience. To reduce environmental waste, we make all instructions available online on the product page, and we’re glad to hear they were clear for you. However, we take your feedback on pre-drilled holes, alignment issues, and European-style screws seriously. Please reach out to us so we can resolve these defects and provide support for the warped wood.
We value your feedback and hope to restore your trust by resolving these concerns.
Thank you for giving us the opportunity to improve.
The custom service is horrible.
The custom service is horrible.
Sent various e-mail regarding the status of my order, and no answer!
12 November 2024
Unprompted review
Reply from HANNUN
Dear Maja,
We’re sorry to hear about your experience with our customer service. We’ve replied to both of your emails with updates regarding your order status. Your package has now been picked up and is ready for delivery with MÖBEL. We’ve also sent you the tracking information so you can monitor its progress.
Thank you for your patience, and please reach out if there’s anything further we can assist you with.
Fast but looks different than on pictures
The process of the order was really easy and fast. Unfortunately the wood frame of the mirror looks a bit different to the pictures. The wood has a lot of black spots and the color of the wood is different to the one in the pictures too.
23 September 2024
Unprompted review
Reply from HANNUN
Hi Laura,
Thanks for getting in touch.
We’re glad to hear that the order process was easy and fast. However, we’re sorry to learn that the wood frame of the mirror did not meet your expectations.
The black spots and colour difference you mentioned are not what we aim for in our products.
We’d like to make this right for you. Could you please provide us with your order number and any photos of the mirror? This will help us understand the issue better and find a suitable solution.
Should you need any further assistance, please don’t hesitate to reach out.
Unhappy with their product
Unhappy with their product, very nice people handling their service department though. I ordered a mirror from Hannun and received it after 2 months (each time with a different excuse for delay). When I did receive it, I was not home. So after a week when we opened it, it was distorted. Things appear thin in it and its just sad that a 200Euro worth mirror has such poor quality and quality control.
13 May 2024
Unprompted review
Reply from HANNUN
Hello Anurag,
Thank you for your feedback, and we’re sorry that the mirror did not meet your expectations. We’re glad to hear that you had a positive experience with our service team.
Regarding your case, we noticed that you reached out to us via email a few months after receiving the product. Unfortunately, this was outside the 14-day window we have for reporting issues, which makes it challenging for us to provide the best solution. For any future concerns, please let us know within 14 days of receiving your order so that we can promptly address any issues.
We appreciate your understanding and are here to help with any further assistance you may need.
Thank you for your patience, and we hope to make this right for you.
Poor quality and misleading
Bought their children’s table and am really disappointed with the quality and finish. Was hoping to stain it, but it’s just too cheap and porous so tried painting it but again it just looks awful. Total rip off, just glad I held off buying the chairs too as it’s going straight to the dump. Made of plywood so table wobbles and can’t put any pressure on it, otherwise it slips out from underneath my daughter. The unfinished look is just that, there’s really very little you can do to make it look finished!
28 August 2024
Unprompted review
Reply from HANNUN
Hello!
We are very sorry that the children's table did not meet your expectations and that it arrived in such a condition. We want to make sure to review your case in detail in order to offer you the best possible solution.
Please provide us with your order number so that we can contact you directly and address this situation. We would like to resolve this as quickly and effectively as possible so that you can enjoy the product as it should be.
Thank you for your patience and understanding.
Greetings from the HANNUN team.
Total Scam
Total Scam - Looks nothing like the photos online, the wood is really cheap filmsy, the finish was really bad, the pre drilled holes don't line up. Once put together the table is so wobbly that it's not even usable. Extremely disappointed, writing a review so others don't make the same mistake I did, their website and photos seem all official but this is a scam - AVOID
13 August 2024
Unprompted review
Just love thiis traditional rush seated…
Just love this traditional rush seated high chair . It looks so cool at the table and my smallest grandchild loves it .
6 August 2024
Unprompted review
Reply from HANNUN
Hello Julie,
Thank you so much for your wonderful review! We're thrilled to hear that you love the traditional high chair with the rush seat and that your youngest grandchild loves it too.
Your satisfaction is very important to us, and we're delighted to know that our products meet your expectations and fit perfectly in your home.
If you need anything else in the future or have any questions, please don't hesitate to contact us.
We're here to help!
Handsome wood products
Handsome wood products in a variety of colors for a reasonable price with respectable delivery times.
31 July 2024
Unprompted review
Reply from HANNUN
Hi Karol,
We are thrilled to hear that you love our wooden products and appreciate the variety of colors and reasonable prices. It's wonderful to know that our delivery timelines met your expectations. Your satisfaction means the world to us!
Thank you for your kind words and for choosing HANNUN.
Best regards!
SCAM
SCAM
this company is a complete scam, beware!
After ordering 2 nightstands and a shelf (they arrived but the quality is like embarrassing) we got only the night stands, wrote them an email and they send us a tracking number that was basically a label only created, the tracking stated like that for 3/4 days and eventually they answered us saying that the parcel got lost, they told us they would have shipped another one, guess what? They sent another tracking that since days is showing only label created. We gonna do a charge back with the bank, stay away from this fraud
Order 145056
29 July 2024
Unprompted review
Reply from HANNUN
Hello Anthony,
We are deeply sorry that you had a negative experience with us. We have reviewed your case and want to address your concerns in detail.
First, regarding the quality of the nightstands, we are not aware of the issues you mention. It would be very helpful if you could send us photos of the products so that we can review them and offer you an appropriate solution. Our goal is to ensure that all of our customers are completely satisfied with the quality of our products.
Regarding the loss of the shelf, as we previously informed you, the carrier indicated that they had lost traceability of the package. We contacted you immediately to let you know the available options. You accepted the replacement and we promised to send it to you as soon as possible. It is worth mentioning that our products are handmade and require a manufacturing time of 10-15 business days. In your case, we managed to have the shelf ready in just two days.
Our shipments pass through different logistics centers before reaching their final destination, which includes several stages:
Collection of the product at our warehouse: This process can take up to a week.
Shipping to the main logistics platform and destination branches: The product is sent to our main logistics centers and then to the destination branches.
Delivery to the Final Address: Finally, the product is collected by the transport company for distribution and delivery to the final address indicated.
It is important that you do not worry if the tracking of your shipment does not show progress during the "collection of the product at our warehouse to the Logistics Platform" phase. This may be because the product is still pending collection or in initial transit. Once the product is in the third stage, i.e. in “delivery to final address”, you will see the corresponding updates in the tracking. Once your order has been picked up by our transport company, the estimated delivery time for parcel items is 4-5 business days.
Just yesterday, your order has been updated and we have provided you with the GLS tracking link so that you can follow the order at all times. We are pending your case and the delivery. Please reply in the conversation thread we have open with you for any additional clarification.
We appreciate your patience and understanding while we work to resolve this issue. We want to ensure that you receive your products in perfect condition and that you are completely satisfied with your purchase.
Best regards,
Assembly was surprisingly easy
Ordering and delivery was flawless. The material is of very good quality. Assembly was surprisingly easy as well. I just could not get the doors perfectly aligned because attaching the door brackets was challenging without a companion. I got it eventually. The entire assembly including breaks was completed in 4 hours.
20 July 2024
Unprompted review
Reply from HANNUN
Hello!
Thank you so much for your wonderful review. We are pleased to hear that both the order and delivery were flawless and that you are satisfied with the quality of the material. It is great to hear that assembly was easier than expected, although we understand that aligning doors can be a challenge without help. We are glad you finally managed it!
We appreciate your feedback and if at any time you need further assistance or have any questions, please do not hesitate to contact us.
Enjoy your new furniture!
I have to say I never write reviews .
I have to say I never write reviews .. negative or positive however I feel I need to update my last review on here. HANNUN said in my last review that my order was on its way and will be with me later this week.. as tomorrow is Friday and I’ve still had no tracking or shipment updates what so ever regarding delivery I cannot see it being with me this week. I wouldn’t mind waiting weeks on end for this order if I could just be told a delivery date ! This seems impossible for HANNUN to do, instead I am just sent links for tracking companies that have not updated information and my parcel hasn’t moved for days. So my advice is (to people in the UK ) .. don’t bother .. buy something close to home. I just hope IF IT EVER GETS HERE.. that it’s worth the wait! However long that may be.
18 July 2024
Unprompted review
I be just received defective product…
I ve just received a defective product . An headboard made by wooden and natural fibers. There are 3 holes in the fibers textures. they told me is because is handmade. But of course are 3 defective holes. they are asking me 28€ for the delivery. Which is crazy because on their website they say “free return ”. So be careful , is not a free return! I can understand on if you change idea about a product, but here we are speaking about a defective product. The return must have free. So be very careful with this vendor. Beautiful product but tricky policy!!!!
23 May 2024
Unprompted review
Reply from HANNUN
Hello Giovanni,
We want to thank you for sharing your experience and we understand your concerns regarding the holes and loose threads you have observed in the raffia fabric of your headboard. Let us clarify a few important points:
The headboard you received, like all of our products, is handmade from natural materials. Raffia, in particular, is characterised by its variability and unique texture. During the hand weaving process, it is common to find natural irregularities, including variations in thickness, shade and the presence of small holes and bumps. These characteristics are not defects, but signs of the authenticity of the craftsmanship and the natural material used. We carefully select the raffia to ensure that only the highest quality fibres are used, maintaining a balance between weave tension to minimise excessive rippling without compromising its natural beauty.
We understand that these characteristics may come as a surprise at first, especially if you were expecting a product with a completely uniform finish. However, we assure you that the aspects you have noticed in your headboard are within the parameters of quality and authenticity that we promote at HANNUN. In fact, these natural ‘imperfections’ are valued by many of our customers as part of the charm and aesthetics of a genuinely handcrafted product.
Regarding the return policy, it is important to clarify that we offer free returns if the product received has a manufacturing defect that does not correspond to the natural and handcrafted characteristics previously mentioned. If you decide to return it for other reasons, our Conditions of Sale specify that costs associated with collection may apply (https://hannun.com/policies/terms-of-service Section 6.3).
We hope you can appreciate the uniqueness and beauty of your headboard, knowing that it represents the authenticity of handmade work and the quality of natural materials. If you have any further questions or need more information, please do not hesitate to contact us.
Awful experience
Poor and unacceptable experience, from logistics to customer service.
I made an order for a mirror and a shelf. Both were a nightmare.
I never received the shelf, it was lost somewhere in transit and then returned to the sender. Customer service doesn't push it with their carrier partner, and oh wait after weeks of waiting I still have to wait for the shelf to arrive at their facilities so they could give me a refund.
- Mirror arrived! And... it was completely shattered. Why??? So they packed *a mirror* in some kind of envelope made of card. That was it. No cushion whatsoever, zero.
You're good with photoshoots and posts on social media but that's it. Customer experience is at the bottom of your priorities.
Updating to answer your question: is this a joke? I complained several times via email and you didn’t care. Now that I come on a public platform you are interested in helping? I do not want any of the items, I can give you my order number just so can look into the thread and order but that’s it. If you guys think a mirror should be sent inside a paper card envelope and that the customer has to wait weeks for a refund because they never received the item, this is not an exception. This is a procedure and you’re clearly doing it wrong.
Order 117034
1 September 2023
Unprompted review
Reply from HANNUN
Hello Mariana
We are very sorry to hear about your negative experience and want to address your concerns immediately. However, in order to help you effectively, we need more information about your order, such as your first and last name and order number. Without this information, we cannot identify your specific case in our database and provide you with the assistance you need.
Please contact us directly with the details of your order so that we can investigate what happened and find a suitable solution for you as soon as possible. We take customer satisfaction very seriously and want to ensure that you receive the help you need to resolve this situation.
Thank you for your understanding and we look forward to resolving your issues as quickly as possible.
Delivery disaster
Hannun messed up their delivery management with their courier UPS who have ended up invoicing me for the import taxes. Hannun said they had resolved this with UPS, but UPS are now invoicing me for “late payment charges”. And there was a massive delay with my delivery. If you live in the UK do NOT buy from this company. They have been a nightmare to deal with and now I’m worried about my credit rating.
3 May 2024
Unprompted review
Reply from HANNUN
Hello Lewis,
I am very sorry for the inconvenience you have experienced with the handling of the delivery of your order. This situation does not reflect our service standards and I apologise for any inconvenience this has caused.
We have taken note of your situation and have opened an incident to investigate what happened with the delivery of your order and the additional charges you received from UPS. As for the invoices you received with charges, you should not be liable for these as they are not the responsibility of the customer. I am in contact with our logistics team and UPS to resolve these issues as soon as possible. I will keep you informed of any developments in the situation.
Thank you for your patience and understanding as we work to resolve these issues. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.
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