Really poor. Ordered headboard. Tracking link sent never worked so just turned up one day. Poor quality item arrived. Have contacted them to arrange refund and return and only being gi... See more
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See what reviewers are saying
Good quality product, but long delivery time because they fabricate it when you order. It did not say that during the buying process.
Company replied
Total Scam - Looks nothing like the photos online, the wood is really cheap filmsy, the finish was really bad, the pre drilled holes don't line up. Once put together the table is so wobbly that it's n... See more
I’m extremely happy with my purchase from Hannun. The TV stand is made of solid teak wood and the quality is outstanding sturdy, beautifully finished, and full of character. The coastal style ins... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Living Room Furniture Store
- Outdoor Furniture Store
Written by the company
Somos la primera empresa española B Corp® del sector del mueble. Buscamos transformar la industria, creando una comunidad con propósito basada en el diseño honesto y coherente.
Contact info
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
wonderful :)
I liked the fact that they support small businesses, that their prices seem fair, that the materials are usually recycled and with a great quality. Easy shipment, easy follow up with the company. And wonderful selection of products. I highly recommend Hannun if u want to buy consciously, at a fair price for a great value.
7 January 2026
Unprompted review
Reply from HANNUN
Thank you very much for your review, Federica. We are delighted to hear that our philosophy and the service you received met your expectations.
Your recommendation is the best motivation for us to continue supporting a conscious and high-quality consumption model. We hope you enjoy your new pieces and look forward to seeing you again soon at Hannun.
Reply from HANNUN
Hello Leila! Thank you so much for taking the time to share your feedback with us.
It is very rewarding for our team to know that your new piece fits perfectly with what you were looking for.
We hope you enjoy your Hannun furniture for a long time and look forward to seeing you again soon!
Reply from HANNUN
Hi there! Thank you so much for taking the time to share your feedback with us.
We are thrilled to hear that your experience with Hannun was so positive and that our products met your expectations.
We look forward to seeing you again soon!
3-month late delivery
Customer service is terrible: my order (#175002) has been delayed multiple times, supposedly due to a production issue with my chairs.
Even though I received an email explicitly stating that my chairs were ready to be shipped (meaning that production was complete), I was informed of a further 1-month delay in the delivery date (when the order is already 2-month late).
When I contacted their customer service, they once again cited the production problem as the reason, when the error was clearly due to a lack of responsiveness and professionalism.
They explain that there is nothing more they can do since they already compensated me with 7% of my order (which is apparently their maximum compensation for an order that is 3-month late).
It's unbelievable that they cannot entrust my order (which is ready for delivery!) to the carrier for a whole month. I now ask for immediate shipping of my order.
Avoid this site at all costs.
15 January 2026
Unprompted review
Reply from HANNUN
We sincerely apologize for the frustration caused by the delay of your order #175002 and for any misunderstanding regarding its status.
Although we aim for shorter timelines, our quality control identified that the initial units did not meet our standards, and we have prioritized a new handcrafted production to ensure the integrity of your furniture.
As discussed in our communications where we offered several alternatives, we appreciate that you chose the option to wait for the new pieces, which are scheduled for completion by mid-February. We are working diligently to expedite this process and will remain in direct contact with you until your order is delivered.
Thank you for your understanding and patience.
Hannun Team
Beautiful pieces and fast deliver
5 January 2026
Unprompted review
Reply from HANNUN
Hello, Diogo.
Thank you for sharing your feedback with us; we truly appreciate you taking the time to do so.
It is a pleasure to know that our dedication to creating special objects has resonated with you.
We hope you enjoy your new pieces and look forward to seeing you again soon.
Everything perfect
2 January 2026
Unprompted review
Reply from HANNUN
Thank you very much for your review and for your trust in us, Camille. We are delighted to hear that your experience was fully satisfactory and that we met your expectations in every way.
It is a pleasure to know that our commitment to excellence is reflected in the service we provide. We hope to see you again very soon at Hannun.
Ordered a Hannun Numa Table in…
Ordered a Hannun Numa Table in July, and the experience has been consistently poor due to repeated delays, shifting timelines, and reactive communication.
Since placing the order in July, I have had to contact Hannun multiple times to get any information at all about the status of the table. There was no proactive communication from their side to explain delays or provide realistic updates. Each time, I had to chase them myself.
On 5 December, after yet another follow-up, I was told the table was not ready and that the workshop expected it to be ready “starting the week of December 10th.” When I contacted them again on 16 December—once more having received no update in the meantime—the estimate slipped again to “starting the week of 12/29.”
If you are considering ordering from Hannun, be prepared for unreliable timelines and to repeatedly follow up for basic information. I would not recommend them to anyone who values clear communication or predictable delivery.
16 December 2025
Unprompted review
Reply from HANNUN
Thank you for your feedback, Eric. We sincerely apologize for the experience you’ve had; this does not reflect the standard of service we strive to provide.
We take full responsibility for the lack of proactive communication and the repeated delays you have experienced with your Numa Table. We have already contacted our workshop to prioritize your order and secure a definitive completion date. Our support team will reach out to you via email to provide a personalized update and ensure this is resolved as quickly as possible.
Thank you for your patience while we work to make this right.
Hannun Team
Ordered several items which didn't…
Ordered several items which didn't arrive. Tried on multiple occasions to make contact with Hannun but they do not reply. Have initiated a credit card refund process.
10 December 2025
Unprompted review
Reply from HANNUN
Hello,
Thank you for your feedback. We sincerely apologize for the experience you've had and assume full responsibility for this situation. Unfortunately, with the information provided in this review, we are unable to locate your order; however, we have sent you a direct request for more details through this platform so we can identify it and help you immediately. Additionally, if you have already reached out via tienda@hannun.com or our website form, please be assured that our team responds to all inquiries within 48 business hours.
The Hannun Team.
Amazing value for money
Amazing value for money, given the timeless designs and high quality. We've renovated two houses in Spain and used so many Hannun products.
8 December 2025
Unprompted review
Reply from HANNUN
Hello Andrew,
Thank you for your 5-star review! We are immensely proud to know that you consider our products to offer amazing value for money and that our timeless designs and high quality have been part of the renovation of your two houses in Spain.
Your loyalty and trust in Hannun are our greatest satisfaction. We continue working to maintain that standard in every piece we create.
We hope to continue being your choice for future projects.
Hannun Team
Good
I bought a table made of wood. The product is good quality, the shipping was good (I waited around 15 days) and the customer service is very good and kind. Thank you :)
17 November 2025
Unprompted review
Reply from HANNUN
Hello Lola,
Thank you very much for your excellent 5-star review! We are very pleased to know that you are satisfied with the quality of your wooden table and that the shipping experience was positive.
We highly value your comment about the kindness and good service provided by our customer service team. We always strive to reflect our commitment to the customer in every interaction.
We hope to see you back at Hannun for future purchases.
Hannun Team
Even one star feels generous for this…
Even one star feels generous for this company. I purchased the Igor headboard and waited two months for delivery, only to receive a very basic, low-quality product. Worse, it was impossible to assemble due to a manufacturing defect. When I tried to return it, I discovered the return fee is €40. This has been a huge waste of time and money—I’m extremely disappointed and considering legal action. My advice: stay away from this company!
2 December 2025
Unprompted review
Reply from HANNUN
We are truly sorry to read that your experience not only failed to meet your expectations but has been so profoundly negative, Mariia. We sincerely apologize for the delivery delay and, especially, for having received a product with a manufacturing defect that made assembly impossible.
We want to clarify that return costs for defective products are always free, so the €40 charge you mention should not apply to your case. Our support team has contacted you directly via email to manage this incident with priority, confirm the free collection, and offer an immediate solution.
Our focus now is on resolving your situation in the best way possible.
Hannun Team
Reply from HANNUN
Hello!
Thank you very much for taking the time to share your review and for your 5-star rating. We are enormously pleased that the aesthetic of our items was to your liking.
We hope to see you again at Hannun!
Best regards.
Hannun Team
I ordered a piece of furniture from…
I ordered a piece of furniture from Hannun at the end of July. The website stated that the product would only be available for shipping at the end of September, which I accepted. When that time came, I received an email saying the shipment would be delayed by another 5 business days. I waited, and then received another email postponing it again for an additional 10 business days.
After all those delays, the product still hadn’t been shipped. I contacted customer service, who apologized but offered no real solution. Today is November 8th, and the order still hasn’t been sent.
I ended up requesting a refund, which I’m still waiting for. It was a very frustrating experience, and honestly, I don’t plan to buy anything from this brand again.
8 November 2025
Unprompted review
Reply from HANNUN
Hello Ana,
Thank you for taking the time to leave us a review and for sharing your experience with us.
We sincerely regret that your order resulted in such a frustrating experience due to repeated delays and the lack of an effective solution. We assume full responsibility for the inconveniences caused regarding the delivery time and its subsequent management.
We confirm that your refund request has been processed correctly. Our support team has reached out to you by email to confirm the resolution and provide you with all the details.
We hope that you can give us another opportunity in the future.
Hannun Team
I have bought a Cabecero for my bed
I have bought a Cabecero for my bed. Choose one colour that did not corresponded to reality. I asked then for a return, since colour was not what was in the image. They use a refund platform called Rever. I agreed to receive a code for a new purchase with them, a new color. On Rever, the code said that I would not pay for shipping and would receive a 15% discount (total 300 euros to be reused). However, when I spoke to customer service (always very kind I have to say), they took almost 80 off the discount and charged me for the return (€59). I asked for clarification on how the deduction was calculated, and they also gave me the wrong total cost of what I paid. I am deeply disappointed. I never write reviews, but this time I feel like I've been taken advantage of. It is not normal for the value promised at the beginning to change once you speak to customer service. Now I will buy the item again because they promised me discounts if I bought the item from them again, but now I will have to lose another €40-50. A disappointment.
6 November 2025
Unprompted review
Reply from HANNUN
We deeply regret the disappointment you have experienced with your purchase and subsequent exchange process. We sincerely appreciate you highlighting the kindness of our Customer Service team, despite the difficulties encountered.
We fully understand your frustration with the management of the exchange voucher.
However, we see that you selected the option indicating that your order was defective. In that case, Hannun always covers the costs, but the headboard you received was correct.
It is our duty to ensure you are informed transparently and unambiguously about the costs applicable to changes due to color preference, as stipulated in our General Terms and Conditions. We regret that this clarification was not clear or immediate during your interaction with our service.
Thank you for your understanding.
Hannun Team
Poor customer service and do not give a sh*t about customer complaint
I have done the biggest mistake of my life by purchasing from this company. I do not know how everyone else' experiences are. I have a very bad experience with them. I bought headboard since more than a month ago which is delivered roughly last two weeks. They use GLS logistic company. My item was on hold at custom for two weeks but Hannun does not care at all. I did not receive any information about it. I have to chase everyday and ask them multiple times to follow up with GLS. They kept telling me to wait for delivery. They came up with the reason that the fault is upon GLS company because GLS did not inform them the lack of document for custom clearance. They do not think that it is their mistake for not providing all required documents. Then GLS's local lartner in UK is parcelforce. I did not receive any notification or information when the parcel will be delivered. However apparently they delivered last Friday and mentioned in their tracking link of GLS that they cannot deliver as noone is at home. Do they think that they can turn up to someone else's house and deliver whenever they want like we are doing nothing but sitting at home. I contacted Hannun again but still they are not taking any responsibility. I do not know if they understand English or not. Today parcelforce delivered again while I am at work, without any notification or information. I askes Hannun to liaise with GLS to sort things out but they think that their job is done once they have taken the money and sent the product. Customer service is extremely poor. No knowledge of how to handle the problem or customer complaint. The product they delievred is almost 3 weeks on transit now. I still have not received the product. Headboard costs €400. I will see the condition of the product when it's delivered (only god knows when). With the current weather, moisture level and prolong transit, I hope it wont come in terrible condition as it is a wooden headboad covered with linen and cotton. I am worried and stressed from my current experience that they will give me more troubles if I need to return the product. You guys better stay away from this company. I should have read the review before I bought from this company. Nowadays, with social media, it is very easy for a company like Hannun to get away easily despite having such a bad review as a whole.
3 November 2025
Unprompted review
Reply from HANNUN
Hello!
We sincerely regret that your experience with the delivery of your headboard did not meet your expectations and resulted in so much frustration. We perfectly understand your discomfort regarding the customs delay and the lack of clear information during transit. We take responsibility for the difficulties you have faced, regardless of the intermediate logistical failures, and we apologize for how your case was managed.
We have reviewed your order and confirmed that, despite the agency's issues, the headboard has finally been delivered. Our commitment is to ensure that our customers not only receive quality products but that the overall purchasing experience is also positive. If, after receiving the headboard, you find any damage related to the prolonged transit, please contact our Support team immediately. We are available to offer you an immediate and personalized solution.
We are truly grateful for your review, as it helps us identify urgent areas for improvement in our logistical and communication processes.
Hannun Team
Love yourself and stay away from Hanna
Love yourself and stay away from this crap, one star is already a blessing to them.
The worst of the worst category of bad and amateur quality. The wood they use are so cheap and not treated properly, as if the products are yet to be polished.
The most miserable experience is to deal with their careless, rude, ignorant and shameless customer service that keep lying with zero IQ and most importantly nonexistence of EQ they will drag each consumer into a miserable journey to wonder why such mafia business can still survive till today.
I dare to say this because in the same month I ordered furniture and decoration stuffs from Poland, Denmark, Italy, Spain and Sweden. The customer services were all spotless and efficient. Either free pick up and refunds were immediately agreed or sending new items without returning the defect products. That is why I cannot tolerate Hanna’s bureaucratic mafia style and feel the urge to warn every consumer not to get trapped by this irresponsible vendor.
If Hanna’s owner would have little self-reflection, they would already have decided to seize the business because of huge shortcomings on both quality and service. There are many outrageous consumers across all platforms of social media have complained on how they have been treated by Hanna without basic decency. Delay, not to answer the questions you have posted but repeating what they want like a robot; pretend not to understand your questions and ask you to upload the photos again and again and again are their common tricks.
1. They dare to send me a broken product, returned by another customer. The product arrived with a broken packaging badly sealed and partly open. It is already opened and then poorly re-sealed very unprofessionally. Such damages can not happen during the transportation. But they never had the decency to admit this and fix it. To make it even worse, I found the installation kit was missing and there is a broken screw deep inside the furniture!!!
2. With such bad experience, despite of having the basic decency to acknowledge it and refund, they started playing filthy tricks presenting not to understand the context, giving ambiguous answers via email only and repeating like a robot. At least I have uploaded 3 times all the photos for nothing.
3. In order not to refund me, they make the whole process impossible by delaying. After 2 months “bye bye” the return policy does not apply anymore!
4. In one year time, another product I have purchased was already broken
All in all, love yourself and stay away from HANNA, I wish HANNA all the luck on self-reflection then seize the business.
22 December 2024
Unprompted review
Reply from HANNUN
Hello, Yang Liu,
Thank you for taking the time to leave a review, although we deeply regret that your experience has been so negative. We understand your frustration with the order situation and the missing part due to the packaging issue during transport, and we assume responsibility for the inconvenience this caused you.
Our main goal is to ensure total satisfaction, which is why we want to focus on an immediate solution for any actual damage or defect. We have reviewed your case file and the communication with our support team. To process your request for a return or exchange for damages beyond the transport incident and the assembly kit, it is essential that you send us the photographs of the damaged products that have been repeatedly requested from you.
We also regret the necessity of such a strong tone, but we must clarify that the charge disputes have already been resolved by your bank in our favor, as the required evidence could not be provided. For any future procedure, we kindly ask you to maintain respectful communication with our team.
Of course, if the evidence had been attached, we would have acted accordingly. We remind you that you purchased 7 products from Hannun and the only claim with attached proof is the delivery of a package broken during transport without damage to the product itself.
Best regards,
Hannun Team
Nice design
I love the design of the mirror. The transport was fast and the item was safely packed
22 October 2025
Unprompted review
Reply from HANNUN
Thank you very much for your review! We are glad that everything went well, and we hope to see you again soon.
Best regards,
Hannun Team
Ridiculous return fee
They charged me half the price of my product to return it.
25 October 2025
Unprompted review
Reply from HANNUN
Hello Adriano,
We have reviewed the orders under your name and can confirm that we haven't processed any returns for them, nor have we received any communication from you regarding a return request.
Please let us know what item you wish to return so we can look into it. We want to clarify that our return costs are never 50% of the product price.
All applicable return costs are fully explained in our terms of sale, which you can find on our website.
Thank you for your understanding.
Hannun Team
4 months later and nothing...
I ordered 2 bedside tables and a chest of drawers on June 6th. It's now October 13th and I still don't have either item. The chest of drawers was delivered in bits in August and apparently a replacement is arriving in 2 days time (after an insane number of emails). I have repeatedly been told they are chasing the bedside tables, but I'm wondering if they'll ever arrive. I bought them as a matching set so don't want one without the other, but I'm loosing hope. Order Summary #166726
13 October 2025
Unprompted review
Reply from HANNUN
We sincerely apologize for the considerable delay you've experienced with your order. We understand your frustration— we regret the negative impact this has had.
The primary factor has been an unforeseen disruption in the supply chain for the raffia material essential for manufacturing your items. This challenge unfortunately created a temporary backlog across several orders. We are pleased to confirm that this supply issue is now fully resolved, and production is back on track.
We have received confirmation that the tables will be ready for dispatch this week.
We agree that receiving your full, matching set together is crucial. To ensure a smooth completion, we have assigned dedicated internal tracking to your order.
Thank you for your patience and for bringing this matter to our direct attention. Please accept our apologies for the inconvenience caused by this delay. We are committed to getting these items delivered to you immediately.
Hannun Team
I am happy with the product and quick…
I am happy with the product and quick customer service and trying to help. Regarding the quality I had an issue with a purchased table:
The wood is of good quality, and the design is sleek and chic. However, the opening/closing mechanism of the table feels weak. It closes with a loud smack rather than a soft close, which is a bit disappointing considering the price point — one would expect a more refined execution. It’s a small detail, but one that impacts the overall sense of quality in the long run.
I contacted the team, and they explained that this is normal and suggested replacing the mechanism if I want a soft-close feature.
27 August 2025
Unprompted review
Reply from HANNUN
Thank you for taking the time to share your experience and for your kind words about our customer service and the table's design. We're genuinely delighted to hear you're happy with the wood quality and the sleek, elegant style.
We are truly sorry that the opening and closing mechanism didn't meet your expectations for smoothness. We completely understand that this detail impacts the overall sense of quality.
To ensure a smooth and controlled movement, the table's opening/closing system is designed to be guided with both hands throughout the entire motion. By gently guiding the tabletop with both hands, you mitigate the impact at the end of the closure, preventing the loud "smack" you mentioned.
As our team explained, the standard mechanism is built for robust stability, but it does not include an integrated soft-close dampening system. Nevertheless, we greatly appreciate your feedback. This is incredibly valuable input that we have already shared with our design team for future product improvements.
Should you have any other questions, please don't hesitate to contact us directly.
Greetings,
Hannun Team
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