Excellent service, they completed the job very well but I had a little issue with a staff
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Review summary
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Our rep was on time, professional, efficient and very personable. He did a wonderful job. I would recommend him again. We were scheduled to have two people to install but, only one showed up. Proces... See more
Company replied
Manuel did a very thorough job of removing the bathroom chalking and replacing it, as well as sealing the showerhead. He was very diligent in his work and in his attention to detail. I would request h... See more
Company replied
After a few reschedules due to earlier delays, the TV mount was installed. One technician was very experienced; the other seemed to make assumptions without properly checking the wall studs first.
Company replied
Company details
About Handy
Written by the company
Handy is the leading platform for connecting individuals looking for household services with top-rated, pre-screened independent service professionals. From home cleaning to handyman services, Handy instantly matches thousands of customers every week with professionals in cities all around the world. With a seamless 60-second booking process, secure payment and always on customer service, Handy is the easiest, most convenient way to book home services.
Handyman Services
Furniture Assembly
TV Mounting
Hanging Items
The Handy Happiness Guarantee
Your happiness is our goal. If you’re not happy, we’ll work to make it right.
Have questions? Visit our Help Center.
Contact info
https://help.handy.com/hc/en-us, New York, United States
- 888-306-2101
- support@handy.com
- handy.com
4.1
Great
21K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Handy
Hi Carol,
Thanks so much for sharing with us your positive experience.
We're thrilled to hear that Kyle's efficiency and quick work left a positive impression. We take pride in delivering prompt and effective service, and it's great to know that Kyle met those expectations. Thank you so much for your 5-star review left in the booking. We look forward to working with you again soon.
Have an excellent day! 😁
Best,
Hector Handy CX Team
TV wall mounting
Had to reschedule a few times since prior work didn't get done on time. Finally got TV wall mount done. Out of two helpers, one was more experienced. The other one I felt was jumping to conclusions without looking at studs location in the wall
8 August 2024
Reply from Handy
Hi Ramamohan!
Big thanks for dropping your thoughts with us - it means a lot 😄️
We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the pros Jeyhun Z. and Jonathan R. completed the job and provided a good experience. We noticed that you left a 5-star rating to the pro in the booking, and appreciate you taking the time to do so ⭐️
Have a great day!
Best,
Ammi, Handy CX Team
Reply from Handy
Hi Kathleen 👋
Thank you for taking the time to leave ypur amazing review!
We're thrilled to hear that the service you hired went well, we're also extremely pleased to hear that the pro who completed the job did a fantastic service and was on time. We also noticed that you left him a 5 star rating in the booking, and appreciate you taking the time to do so. Remember when you rate your pro highly they will automatically be added onto your pro team, making it more likely that you will match with this pro on future bookings. We hope to work with you again soon.
Wishing you all the best for today.
Best,
Estefany, Handy CX Team
The communication between Costco and…
The communication between Costco and Handy was not working for my order that is for sure. Also, we had the dishwasher installed and the installer had to come back the next day because he didn’t get something tight enough. It was leaking through the floor into our basement. Then the plate on the bottom of the dishwasher kept coming off, and I had to go buy new bolts to attach them.
7 August 2024
Reply from Handy
Hi Kathleen,
Thank you so much for taking the time to leave your review and share your feedback.
We’re thrilled that you had a positive experience overall. However, we are sorry to hear about the issues you faced with communication and the dishwasher installation. It’s clear we didn’t meet your expectations in those areas, as we strive to ensure everything goes smoothly. We apologize for the inconvenience caused by the leaks and the need for additional repairs. We will address these concerns with our team to ensure that future installations are handled more efficiently and with greater attention to detail. Thank you so much for your 5-star review! We’re grateful for your feedback as it helps us improve.
Best,
Hector Handy CX Team
I paid extra for my refrigerator and…
I paid extra for my refrigerator and oven to be cleaned and neither one of them was done. I gave a good review because the rest of the house looked fine but was very disturbed that I was charged $28 extra and those two things weren’t done.
11 August 2024
Reply from Handy
Hi Carol,
Thank you for taking the time to leave your review.
We are glad to hear that the overall cleaning of your house met your expectations, but we are truly sorry to learn that the refrigerator and oven were not cleaned as requested. We understand how frustrating this must be and want to assure you that this is not the level of service we strive to provide. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at homeowner@angi.com or give us a call at 888-811-2644.
Best,
Hector Handy CX Team
THE WORST!!!!!!!!!!!!!
THE WORST!!!!!!!!!!!!!
Never ever, ever, ever, ever use these people! I had two people scheduled to show up today, Sunday, at 12 o’clock.
I’m in the middle of moving, and I need two workers to help. I got a notification at 11:15 this morning that they canceled.
Do yourself a favor and don’t even consider using this company. It’s a third-party agency and obviously they do not vet the people who they contract with.
Did I say they were the worst?! They are the worst, the worst, the worst, the worst, the worst!
11 August 2024
Unprompted review
Reply from Handy
Hi Smithy,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and understand how frustrating it must have been, especially during such a stressful time. We strive to provide reliable and timely service, and we apologize for the inconvenience caused by the cancellation and any additional stress it added to your move. We take your concerns seriously and will review our processes to ensure better vetting and reliability in the future. We’d welcome the opportunity to discuss this further. If you’d like, please contact our Customer Care team at 888-811-2644.
We'll be happy to assist you.
Best,
Hector Handy CX Team
Reply from Handy
Hi Marnie,
Thank you so much for the wonderful review!
We're so happy to hear that your expectations were fulfilled and your House Cleaning went well 🤩️ It is awesome to hear that Katyana D. rocked it and did an outstanding job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️
Hope your day is as amazing as you made ours!
Best,
Ammi, Handy CX Team
I pre-paid for a shed installation on…
I pre-paid for a shed installation on 6-23-24. One of the installers failed show therefore the job could not be completed. I followed their procedures to get a refund. Today, 6 weeks later after many phone calls & emails; I am still being told to be patient they are processing it.
23 June 2024
Unprompted review
Reply from Handy
Hi Maryland,
Thank you for your sharing feedback.
We're sorry to hear that your Shed Installation bookings didn't go well. We understand how frustrating this must be for you and this is not the kind of experience we have wished for you. Our priority is to provide the best service to our customers and bringing this to our attention helps us to improve in providing a greater service. We kindly request that you send us an email at support@handy.com. When emailing, please include the full name, email address, and phone number associated with your Handy account when emailing for quicker assistance.
It will be a pleasure to assist you.
Best,
Klaidy Handy CX Team
Great experience
Great experience! Would definitely use Handy and Tyrone again. He was a huge help - put 3 pieces of furniture together for us.
5 August 2024
Reply from Handy
Hi Walton👋
Thank you so much for the wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional did an amazing job. We also noticed that you left him a 5 star rating on the booking and appreciate you taking the time to do so. We look forward to working with you again soon
Enjoy the rest of your day!
Best,
Estefany Handy CX Team
Reply from Handy
Hi Lindsey,
Thank you for taking the time to give us this amazing review.
We're so happy to know that your Appliance Installation went well. Thanks to your professional Jose who completed the job perfectly. We appreciate your words and we look forward to match you with excellent professionals.
Have a wonderful Friday! 😄️
Best,
Klaidy Handy CX Team
Reply from Handy
Hi Pete,
Thanks for sharing your feedback
We're sorry to hear that your TV Mounting booking didn't go as planned. We want to make every customer’s experience great, and we assure you this is not the kind of service we provide. We’d love to assist you and look into your concerns. Please send us an email at support@handy.com. For Quicker assistance please include the Full name, email address, and phone number associated with your Handy account.
We look forward to hearing from you.
Best,
Klaidy Handy CX Team.
Our installer Ashraf was awesome
Our installer, Ashraf, was awesome. He showed up on time was friendly and very knowledgeable. He was able to complete the job A++, even though his intended scheduled partner Mohammad didn’t show up.
Ashraf hung the 77” TV perfectly, and took extra time to make sure the leveling was absolutely perfect, as he meticulously ensured all the audio equipment worked flawlessly. Ashraf couldn’t have been better. If I could give more than Five stars I would!
7 August 2024
Reply from Handy
Hi Jason,
It is pleasing to know that your expectations were met!
We're so happy to hear that everything went as you hoped and your TV is now perfectly mounted 🤩️ We're delighted that your pro, Mohammad N. was on time, friendly, and knowledgeable to do an awesome job 👷️ We saw the shiny 5-star rating you left to the pro in the booking, that's so kind of you to take a moment for that ⭐️
Hope you are having an awesome day!
Best,
Ammi, Handy CX Team
Reply from Handy
Hi Danny 👋
Thank you so much for taking the time out of your day to leave us this excellent review!
We’re delighted to hear that the professional went above and beyond during your service and did an excellent job in your home, he was very thorough with every detail. We're excited that you have been more than satisfied with these services. We hope to work with you again soon.
Wishing you all the best for today.
Best,
Estefany, Handy CX Team
Frank L was very professional and kind
Frank L was very professional and kind. Finished the uninstall in record time. I highly recommend
9 August 2024
Reply from Handy
Hi Celeste 🙌
Thank you so much for the wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that Frank was very professional and kind. The most important thing for us is your satisfaction. We hope to work with you again soon.
Enjoy the rest of your day 😃
Best,
Estefany, Handy CX Team
Stay well clear
After being let down previously, I was pointed in the direction of the Handy Family. At first all was great and work was planned in to begin in 6 weeks, I purchased all supplies needed to carry out each job. I then received a very blunt email 2 days out from planned work to say that they had overrun on other job so would no longer make it to me!! I responded to say I was disappointed to be let down so late and could we rearrange, I then heard nothing else and was ignored.
I would definitely not recommend the Handy Family to anybody else, what a poor way to run a business and treat customers. Stay well clear!!!!!!
1 July 2024
Unprompted review
Reply from Handy
Hi Kerry,
Thank you for your feedback.
We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every professional’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us to improve and provide you with excellent service. We would like to give you a better service and support in everything you need so please send us an email at prosupport@angi.com so we can help you.
We'll be happy to assist you.
Best,
Estefany, Handy CX Team
Reply from Handy
Hi Ken,
Thank you for taking the time to leave us such a wonderful review!
We're happy to hear that you were satisfied with the service. Thanks to your professional Peter for giving you the best experience during your Dishwasher replacement booking. He is a very knowledgeable professional! Additionally, we appreciate the 5-⭐️ rating that you've left for him in the booking and we're confident that you'll continue to receive top-notch services with every booking you create.
Have a beautiful rest of your day! 😄️
Best,
Klaidy Handy CX Team
The one professional that showed up was…
The one professional that showed up was great, but the other helper didn’t show up & called an hour & 1/2 later. I ended up helping and the two of us got the job done.
8 August 2024
Reply from Handy
Hi Lisa,
Thank you for sharing your feedback.
We appreciate the time you took to do so and we are very sorry for any inconvenience this may have caused you. We always encourage professionals to honor their scheduled bookings. Additionally, we are glad to know that your professional Arturo completed the job, in a very professional manner. If you have any further questions or concerns, please feel free to reach out to our Customer support Team via email at support@handy.com.
We'll be happy to assist you.
Best,
Klaidy Handy CX Team.
Prompt and professional service
Prompt and professional service! Great job on the installation.
8 August 2024
Reply from Handy
Hey Mark!
We are delighted to receive your positive feedback regarding your service🤩️
We're so thrilled to hear that your professional, Hugo D. is a top-notch pro and that his proptness and professionalism met your expectations and resulted in a satisfactory TV Mounting service! We're all smiles knowing everything went smoothly! We saw that you left them a shiny 5-star rating on the booking, thanks a bunch for taking the time to do so. ⭐️
Hope your day is as amazing as you made ours!
Best,
Ammi, Handy CX Team.
Worker was polite & focused
Worker was polite & focused.
The time you allotted for him was WAY under calculated! He replaced 2 garage doors.
Your 2 hour job Handy scheduled him for, took him 6 hours.
I hope he will be compensated accordingly.
8 August 2024
Reply from Handy
Hi Christine!
Thank you for taking the time to leave us your amazing review 😄️
We're super happy to hear that your Garage Door booking 📅️ went off without a hitch! We're extremely pleased to know that Onur O. took great care of your service, being the polite and focused pro that he is, and that your experience was top-notch. We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you taking the time to do so ⭐️
Hope you have the most wonderful day ahead!
Best,
Ammi, Handy CX Team
Paul at Handyman was capable
Paul at Handyman was capable, professional and friendly. We always appreciate those traits when we are receiving a service or delivery call. Good job Handyman!
7 August 2024
Reply from Handy
Hey Penni,
We are absolutely thrilled to read your wonderful review!
It is fantastic to hear that your expectations were fulfilled and your appliance installation and delivery went well 🤩️We're delighted that your pro, Pawel P. rocked it with your service and he was capable, professional, and friendly to do an awesome job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️
Hope you have a great day ahead!
Best,
Ammi, Handy CX Team
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