I must admit i was a little scepical....i should not have been for the most fabulous fitting/looking inner carrier for my Aspinal tote arrived a few days after ordering...perfect in every way. Made t... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought a bag organizer and pillow for my Birkin 40 and I am really impressed with the quality and construction. The product is as described and fits perfectly. My order was delivered relatively quick... See more
Company replied
I bought a liner and base shaper for my oversized Mulberry Alexa and it fitted perfectly. This was my 6th liner from the amazing company that is Handbag Angels and I would never go anywhere else. Each... See more
Company replied
I watched a YouTube Video by WildUnfiltered from 2 years ago that reviewed these handbag inserts. I’m really pleased that you addressed her feedback and included a longer pocket on the inside of the i... See more
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Company details
Written by the company
Handbag Angels is the home of Bespoke Handmade Handbag Liner / Organisers for luxury and contemporary designer handbags. Our inserts are made from a premium polyester felt material which is officially certified as 'colourfast'. Each of our handbag liners is made by our own team of highly skilled seamstresses from our premises in Lancashire in the UK. To date we offer Handbag Organisers for over 460 different handbag models and we also offer a 'Bespoke Liner Design Service' for handbag liners other than those available on our website. Use our Handbag Liners to protect the interior of your handbags, to help organise your belongings and to give your precious handbags more shape & support. Choose from 21 carefully selected colours, and from an extensive range of 'Optional Extras' such as Base Shapers, Bottle Holders, Key Straps and Bespoke Handbag Cushions, to name but few. Our luxury felt liners can also be washed ....Please refer to our website home page, to our 'Liner Love & Care' section for washing instructions. If you are unable to find exactly what you're looking for please contact The Handbag Angels Team so we can help you choose something extra special. Your handbags will thank you ! For more information please email: orders@handbagangels.co.uk where you will find a friendly team to help with all your enquiries. Excellent Customer Service is our speciality. We hope you visit our website soon. Very Best Wishes Lesley & Nick Stevenson Directors Handbag Angels Ltd
Contact info
Unit 6 Valley Forge Business Park, Reedyford Road,, BB9 8TU, Nelson, United Kingdom
- orders@handbagangels.com
- handbagangels.com
4.5
Excellent
314 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy customer!
My order arrived yesterday and I just wanted to say thank you and I’m so, so happy with it! The cushion and bag liner are so nicely made and were so beautifully packaged, they looked so good I didn’t want to undo the ribbon!
I’ll be ordering another set for another bag I have soon ☺️
14 January 2026
Unprompted review
Reply from Handbag Angels
Hi Such a wonderful review! Thank you so much for taking the time to review Handbag Angels. We are delighted you love your organiser and cushion. Handbag Angels always go above and beyond to delight our lovely customers with our bespoke luxury gift wrapped items and prompt turnaround and we are so grateful you appreciate our products and our service. Have a wonderful weekend. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi Beverley, thank you so much for taking the time to send this in for everyone to see. We appreciate your comments on complimentary gift wrapping and your lovely words on our product, it really makes our day to see happy customers. Very Best Wishes The Handbag Angels Team x
Really lovely packaging
Really lovely packaging, beaurifully wrapped with a bow.
Fits well in my Bayswater and looks fab. Colour is perfect. So much better than cheaper alternatives
5 January 2026
Reply from Handbag Angels
Hi Susan, What a fantastic review, thank you so much. We always appreciate it when our customers find time in their busy schedule to review our products and service and you have made our day to read such kind words. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi Claire, what a fantastic review & thank you so much for taking the time to send this in for everyone to see. We appreciate your comments on our customer service and your lovely words on our product, it really makes our day to see happy customers. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Our Email Communication 12/01/25:
As stated in multiple places on our website we only accept returns/exchanges when the fault is our own.
All our products are bespoke & handmade and this is why we have the policy in place.
We receive many requests to return our items when customers decide they don't want to keep the bags they have purchased or simply ordered the wrong size, but this is no fault of ours and therefore we must stand by our no returns policy.
In this instance you expected to receive a handbag when we could not be clearer on our website that we absolutely do not sell handbags. We are a handbag liner business.
Excellent product and service.
Communication was excellent once established, and it was honest too. The item itself is of the highest quality with a fit and finish that is outstanding at this price. My wife is very happy with her bag liner and I would definitely buy fro. Handbag Angels again. Thank you.
6 January 2026
Reply from Handbag Angels
Hi James, what a fantastic review & thank you so much for taking the time to send this in for everyone to see. We appreciate your comments on our customer service and your lovely words on our product, it really makes our day to see happy customers. Very Best Wishes The Handbag Angels Team x
Medium Toujour Insert
The quality, presentation was perfect. Would defiantly order again.
5 January 2026
Reply from Handbag Angels
Hi Kelly, what a fantastic review & thank you so much for taking the time to send this in for everyone to see. It really makes our day to see happy customers. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi Andrea, Thank you so much for taking the time to review your Handbag Angels insert. We are delighted that you love your liner and the perfect fit in your Chanel handbag. Our Team is always here to offer help and advice on our vast array of products. Very Best Wishes The Handbag Angels Team x
Missed Christmas dispatch with awful support
I ordered a bag insert on December 17th, and despite being charged and emailing 4 times over 10 days I never received any update on my order. The order was never dispatched and I wasn't able to give it as a Christmas gift. When I finally got a reply they just refunded my order despite me still wanting it.
17 December 2025
Unprompted review
Reply from Handbag Angels
Good Morning Henry, We are in receipt of your 1 Star review and as always we respond to all reviews. Firstly, we sincerely apologise for the slow response to your emails due to being out of office over the festive period. We did explain that due to unusually high order volumes we were unable to dispatch your item in our usual prompt time frame and as you mentioned initiating a chargeback for your order, we thought the best course of action would be to give you a full refund. Again, we are sorry that you are unhappy with our resolution as Handbag Angels staff only ever strive to offer the best service and high quality products every time. We wish you a Happy New Year. Very Best Wishes, The Handbag Angels Team x
Super happy
The bag ( cyme) is so much easier to use now. The odd internal shape that made keeping things in place, very challenging, is now all sorted.
30 October 2025
Reply from Handbag Angels
Hi Shruti, Thank you so much for taking the time to review your Handbag Angels item. We are delighted that you appreciate the qualities of your liner and appreciate your comments about the ease of using your bag now the liner is in use. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi, what a fantastic review & thank you so much for taking the time to send this in for everyone to see. It really makes our day to see happy customers. Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi Sue, Thank you so much for taking the time to review your Handbag Angels item. We are delighted that you love your liner and appreciate your comments about the liner being 'absolutely perfect' and for your compliments about our gift wrapping service. Very Best Wishes, The Handbag Angels Team x
Perfect product
Perfect product, really good quality. Expensive for what it is but I needed it!
30 October 2025
Reply from Handbag Angels
Hi Kate, Thank you for your review. We note your comment regarding our liner being really good quality which we really appreciate you sharing with everyone. Very Best Wishes, The Handbag Angels Team x
Love my liner for my Mulberry Alexa
Love my liner for my Mulberry Alexa. It fits beautifully. I’m so pleased with it!
11 November 2025
Unprompted review
Reply from Handbag Angels
Hi Eve, what a fantastic review & thank you so much for taking the time to send this in for everyone to see. It really makes our day to see happy customers. Have a super weekend, Very Best Wishes The Handbag Angels Team x
Reply from Handbag Angels
Hi Karra, Thank you so much for taking the time to review your Handbag Angels purchase. We are delighted that you love your liner and we are always here to offer help and advice on the vast array of our items. Very Best Wishes The Handbag Angels Team x
Very poor customer service
Submitted measurements for my bag for a liner to be made. Liner is far too big and cannot get hold of the company to discuss. Have emailed 3 times and no contact number to call. Really disappointing for such an expensive liner.
7.12.25 you have emailed me twice to tell me this is my fault as I sent you the external measurements from the Mulberry website in a screenshot. At no point did anyone contact me to tell me I’d made an error even though you had the screenshot. I understand I made an error but it is has clearly happened before looking at the other reviews. My review stands despite you arguing with me to take it down. I have spent a lot of money with you over the years and am really disappointed at you being keener to prove you are right than actual customer service.
7 November 2025
Unprompted review
Reply from Handbag Angels
Hi Claire, We are so very sorry that you are disappointed with your liner and our customer service. We have searched through all our email folders and have found your messages in our 'Spam' folder. As we have now located your emails, we will reply to you by email.
14/11/25 .... Hi Claire, As promised we replied to your email and we are waiting to hear from you. Very Best Wishes, The Handbag Angels Team x
22/11/25 ... Hi Claire, We sent a follow up email to you, just in case you didn't see the first email and are waiting for your response. Very Best Wishes, The Handbag Angels Team x
7/12/25. Hi again Claire, We have tried our very best to make contact with you, but to no avail. We can confirm you ordered the wrong size liner which is the reason it does not fit in your bag. We are saddened that you have not removed this unfair review as we were not at fault in any way. Lesley B Stevenson, Director, Handbag Angels Ltd.
Bespoke order expertly made
I ordered a bespoke liner for a BV chain pouch. I have previously ordered several bag liners from their stock range and have always been very happy with the quality and attention to detail. My bespoke order was perfect, beautifully packaged as always and turned around in within a week. When designer bags are so expensive, investing in a quality British made liner to protect your bag is a no brainier. Highly recommended Handbag Angels.
7 November 2025
Reply from Handbag Angels
Hi Lena, WOW ... A wonderful review! Thank you so much for taking the time to send in your review. We are delighted you love your bespoke organisers. Handbag Angels always go above and beyond to delight our lovely customers with our bespoke service and prompt turnaround. Very Best Wishes The Handbag Angels Team x
Mulberry liner
I ordered a liner for my mulberry bayswater bag that I had for my birthday, worth the money ,excellent value and so well made thank you 😊
5 November 2025
Reply from Handbag Angels
Hi Julie, Thank you so much for taking the time to review your Handbag Angels handbag organiser. We are delighted you love your liner and appreciate your comments about the quality of our product and the value for money. Very Best Wishes The Handbag Angels Team x
Amazing customer service
Amazing customer service! Arranged to drop my bags off for 4 custom liners and they were completed within 24 hours just as requested. Perfectly made! Couldn't recommend these guys enough. Do not hesitate in using them.
4 November 2025
Unprompted review
Reply from Handbag Angels
Hi Emma, WOW ... A wonderful review! Thank you so much for taking the time to send in your review. We are delighted you love your bespoke organisers. Handbag Angels always go above and beyond to delight our lovely customers with our bespoke service and prompt turnaround. Very Best Wishes The Handbag Angels Team x
Good quality handbag liner
Good quality handbag liner. Would recommend without reservation.
30 October 2025
Reply from Handbag Angels
Hi Uzma, Thank you so much for taking the time to review your Handbag Angels item. We are delighted that you are happy with your liner and very much appreciate your comments about recommending us without reservation. Very Best Wishes The Handbag Angels Team x
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