Overall the buying experience was positive, with helpful staff eager to solve any problems. However the car appeared to not have been properly checked over for any damage (which was more than just 'co... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Visited both the Norwich & Ipswich branches in the past 2 days. Test driving one car in Norwich & then a higher spec model in Ipswich, which I ultimately bought. Both Austin in Norwich & Rob in Ipswic... See more
Given space to browse but offers of help by all staff when we arrived. Able to see as many cars as we wanted albeit one at a time (assume for security?) very quick to sort out a test drive and encoura... See more
Company replied
Brilliant service from Jaden. Went for one car came out with another - totally happy. No pressure to buy, just information and given space to think. Very knowledgeable and reassuringly cars are... See more
Company replied
Company details
Written by the company
Hammond Cars – East Anglia’s Leading Independent Used Car Dealership Hammond Cars is a family-owned business established in 1974, proudly serving customers across the East of England for over 50 years. With dealerships in Great Yarmouth, Ipswich and Norwich, we offer a combined group stock of more than 1,000 high-quality used cars, all handpicked to ensure the best value at the lowest prices. We take pride in providing a hassle-free, relaxed and transparent car-buying experience. Customers are welcome to test drive unaccompanied and drive away with complete peace of mind. We also offer the option to purchase a comprehensive 1-year warranty for added security. Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Our promise to you
Written by the company
- We are committed to our customers!
- Rated EXCELLENT on TrustPilot, Hammond Cars is known for friendly, knowledgeable staff and a commitment to customer satisfaction. Discover why generations of motorists have trusted us to find their perfect used car.
Contact info
Helen House, Chequers Road, NR15 2WZ, Norwich, United Kingdom
- 01493 742920
- hammondcarsuk.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
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Great staff
I had a very good experience with this dealership, especially thanks to the manager (Philp). From the start, I was treated with great attention and professionalism, and the manager made sure I felt comfortable and well informed throughout the process. Although I initially had to visit multiple times because the car was not ready for a test drive, the situation was handled politely and professionally. Once everything was arranged, the experience was very positive. The staff were extremely helpful, friendly, and knowledgeable, answering all my questions without any pressure. Unfortunately, I could not proceed with the purchase due to the interest rate and the available color options. However, I truly appreciated the excellent customer service and would happily recommend this dealership to others.
13 April 2026
Reply from Hammond Cars
We’re really pleased to hear that you had a positive experience with us, and the team made you feel comfortable, well informed, and supported throughout your visits. We appreciate your patience while the vehicle was being prepared for a test drive, and we’re glad the situation was handled in a professional manner.
Of course, it’s a shame we couldn’t quite find the right deal for you on this occasion due to the interest rate and colour options, but we completely understand how important those factors are when making a decision.
Thank you again for your kind words and recommendation—it genuinely means a lot to the team. We hope to have the opportunity to assist you again in the future and find something that suits you perfectly.
Excellent experience all-round
Excellent experience all-round. The car was exactly as described, had been cleaned and was at a good price. Staff were kind and welcoming; Ethan was very helpful on my first visit to see and test-drive the car, and George made the rest of the buying process straightforward and relaxed.
11 April 2026
Reply from Hammond Cars
Thank you for your kind review! We’re so pleased to hear that you had an excellent experience with us and that everything met your expectations, from the condition and pricing of the car to the service you received.
It’s great to know that Ethan was able to support you during your initial visit and test drive, and that George made the rest of the process smooth and relaxed—exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you enjoy your new car!
Great customer service
Great customer service, together with being helpful in helping me sort out the various paperwork etc when buying a car
12 April 2026
Reply from Hammond Cars
Thank you for your kind words! We’re delighted to hear that you experienced great customer service and found the team helpful when it came to sorting out all the paperwork.
Buying a car should be as straightforward as possible, so it’s great to know we could support you through the process. We really appreciate your feedback and hope you enjoy your new car!
Excellent Service
After calling into the showroom and looking at number of cars. We decided on one called Jayden, who was really helpful and we arranged a collection date. He even came in on his day off to finalise everything, even polishing the car
14 April 2026
Reply from Hammond Cars
Thank you so much for your kind review!
We’re really pleased to hear you had a great experience with us and found the right car. It’s fantastic to know Jayden looked after you so well throughout the process — going the extra mile, even coming in on his day off, is exactly the level of service we strive to provide.
We hope you’re loving your new car, and if there’s anything you need in the future, please don’t hesitate to get in touch.
Enjoy the drive! 🚗
Overall very helpful and informative
Overall very helpful and informative. Would have given a higher score had the electric vehicle we purchased been charged up more. We were told that it wasn't due to the number of e cars they had but as they knew for two days that we would be picking up the car on the Saturday it would have been nice to have had a bigger charge - especially as we are new to e vehicle ownership and need to get familiar with charging arrangements.
11 April 2026
Reply from Hammond Cars
Thank you for your feedback and for your kind comments about the team being helpful and informative — we really appreciate it.
We’re sorry to hear that the vehicle wasn’t charged as much as expected on collection. We completely understand how important that is, especially when you’re new to electric vehicle ownership and getting familiar with charging.
Your comments have been noted and shared with the team so we can improve our preparation ahead of handovers in the future.
We hope you’re enjoying your new car, and if you need any support or guidance with charging, please don’t hesitate to get in touch — we’re always happy to help.
Fantastic Service
After having an awful experience with Cinch we visited Hammonds Norwich to look at buying a new car. We cannot praise the experience highly enough. Walking around the forecourt you can view all the available cars with a QR code for more details and a key number.
Upon entering the cabin/showroom we were attended to by Will who was extremely helpful in arranging test drive of a couple of vehicles. We were told that most cars are “ready to go” which was exactly what we needed.
We were in the showroom in total for 4 hours but this was a positive than a con. It meant we ensured the car was right for us, we were given time to go back and make sure it was right for us, have private discussions about the vehicle and finance etc.
Both Will and Jamie were super helpful, patient and helped reassure us after our awful experience with Cinch.
We have ended up with a car we love and would recommend Hammonds to anyone that would ask!
11 April 2026
Reply from Hammond Cars
Thank you so much for taking the time to leave such a detailed review!
We’re really sorry to hear about your previous experience with Cinch, but we’re so pleased that your visit to Hammonds Norwich was a positive one from start to finish. It’s great to hear that the forecourt setup, QR codes, and “ready to go” vehicles helped make the process easier for you.
We’ll be sure to pass your kind words on to Will and Jamie – they’ll be delighted to know they made such a difference and helped you feel confident in your decision. Giving customers the time and space to choose the right car is really important to us, so it’s fantastic to hear that this stood out.
Congratulations on your new car – we’re thrilled you love it! Thank you again for your recommendation, it truly means a lot 🚗😊
Very friendly staff
Very friendly staff, always helpful on the phone, and good customer care.
14 April 2026
Reply from Hammond Cars
Thank you so much for your lovely feedback! We’re delighted to hear that you’ve found our team friendly, helpful on the phone, and that you’ve had a positive experience with our customer care. We really appreciate you taking the time to share this 😊
Reply from Hammond Cars
Thanks for your kind words! We’re really pleased to hear you had a positive experience with our customer service. If there’s ever anything more we can help with, don’t hesitate to get in touch 😊
Reply from Hammond Cars
Thank you for your kind review! We're really pleased to hear you found our vehicle selection extensive and our team helpful. We always aim to make the experience as smooth and enjoyable as possible, so it’s great to know we’re on the right track. We look forward to welcoming you again in the future!
Lucy was brilliant
Lucy was brilliant
Also very upbeat and happy
Test driven the car
All good
She was clear and transparent
14 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely feedback! We're so pleased to hear that Lucy made such a positive impression — we’ll be sure to pass this on to her. It’s great to know you found her upbeat, clear, and transparent throughout your experience, and that your test drive went smoothly. We hope you enjoy your new car and look forward to seeing you again in the future!
Second purchase, second time satisfied!
This was the second time we used Hammond Cars to buy a car and it was yet again another flawless experience from start to finish. Kurtis was an exceptional salesperson, zero pressure or pushiness, let us test drive the car we were looking on our first visit and ensured everything was ready when we arrived to finalise the purchase of the car. A great company to buy a car from!
13 April 2026
Reply from Hammond Cars
Thank you so much for your continued trust in Hammond Cars — it really means a lot to us that you chose to return! We're delighted to hear that your second experience was just as seamless as the first.
Kurtis will be especially pleased to read your kind words. Providing a relaxed, no-pressure environment while ensuring everything runs smoothly is exactly what we aim for, so it’s great to know this came across during your visit.
We hope you’re enjoying your new car, and we look forward to welcoming you back again in the future!
I have had a great experience
I have had a great experience against this is the second time I have used Hammond cars in Norwich, today I had George! Which he was really helpful, very friendly didn’t push sells and made the experience of buying a car super easy!
I would definitely recommend Hammonds Norwich to anyone looking for a car great range and good quality cars! Thank you again
13 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your lovely review and for choosing Hammond Cars Norwich again — we really appreciate your continued support!
We're so pleased to hear that George made your experience such a positive one. Providing a friendly, no-pressure service and making the process as easy as possible is exactly what we aim for, so it’s great to know this came across.
Thank you as well for your recommendation — it means a lot to us. We hope you enjoy your new car and look forward to seeing you again in the future!
Faulty car
I purchased a car in November and since have replaced 3 shock absorbers, a suspension arm, 3 tires, back windscreen wiper and a cv joint. The left hand cv joint is now going and I have had a on going fault with the stop start which I was told was fixed.
I have emailed a complaint and I have now sent a letter and had no correspondence in return, I have also left a voicemail as no branch is available on the phone.
I feel I was sold a faulty car and now you are reluctant to resolve the issue.
It is something I will be taking to small claims court if not dealt with soon.
13 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and the issues you’ve encountered with your vehicle — this is certainly not the level of service we aim to provide.
We take concerns like this very seriously, and we’re also sorry to hear that you haven’t yet received a response to your previous attempts to contact us. This is not acceptable, and we understand your frustration.
Please could you provide your contact details and vehicle registration (if you haven’t already) so we can urgently investigate this matter and work towards a resolution for you.
I would certainly use again
The initial contact by telephone was a little shaky but the service once in Norwich the following day was without fault. Car seems okay during the 40 miles drive to Suffolk although one of the two keys supplied doesn't work (batter checked) so either faulty or possibly for the wrong vehicle.
9 April 2026
Reply from Hammond Cars
Thanks for taking the time to leave your feedback.
We’re sorry to hear the initial telephone contact felt a little shaky, but we’re pleased the experience at our Norwich site the following day was faultless and that the vehicle seems to be performing well on your journey to Suffolk.
Reply from Hammond Cars
Thank you for your kind review!
We’re really pleased to hear that you found our team helpful and friendly, and that you were happy with the range of cars available. Providing great service and a strong selection is exactly what we aim for, so it’s wonderful to know we’re getting it right.
We hope to see you again soon!
Aaron (I think!)
Patient salesman who gave me time to consider options, reasonable prices, although don’t expect to haggle! Only negatives were the car could not be delivered to another branch and the price went up by £100 from when I saw online to when I purchased!
8 April 2026
Reply from Hammond Cars
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our salesperson patient and that you felt supported in taking the time to consider your options. It’s also great to know you found our pricing reasonable overall.
We appreciate your comments regarding delivery between branches and the change in price. We understand how important convenience and pricing transparency are, and we’ll make sure your feedback is shared with the team as we continue to improve our service.
Thank you again for your review, and we hope to assist you again in the future.
Terrible collection service after sale via Carwow
I sold my focus via Carwow and on auction day I was informed that my car had been 'sold' to Hammond cars £500 above the reserve price.
Hammond then contacted me to say they wanted to arrange an AA inspection which took a week to organise. The inspector turned up over 4 hours late! The Carwow collection service was arranged via driive me four days later. The driver had to get a train then a bus so turned up late. He then couldn't log into the driive me app but insisted he had to do this to upload more photos and documents. Carwow, Hammond and driive me were no help and completely inflexible regarding alternative options to the app but finally pictures were accepted via WhatsApp. The driver was here for almost 3 hours then I got a call from Hammond trying to knock £150 off the agreed price because the rear pads were worn! I told the dealer that I had declared this and it was noted on the MOT. He said he hadn't looked at this! I finally received the agreed amount.
Up to the point of the auction, I would give Carwow 5 stars. For all the problems and delay after that until collection and payment I would give Hammond 1 star.
7 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for taking the time to share your detailed feedback.
We’re really sorry to hear about the delays and frustrations you experienced during the collection process. This is certainly not the level of service we aim to provide, and we understand how inconvenient this must have been for you.
We also apologise for the issues around communication, timing, and the attempted price adjustment. We appreciate you highlighting that the condition of the vehicle had already been declared, and we’re glad to hear that the agreed amount was ultimately honoured.
Your comments have been shared with the relevant teams so we can review what went wrong and improve the experience for future customers, particularly around inspections, collections, and communication.
Thank you again for your patience throughout the process and for bringing this to our attention.
Price gouging
I test drove a car from the Norwich branch which had been price gouged to the tune of £400. This was due to the current fuel crisis quote unquote according to the salesman and the manager and although I was a cash sale there was no negotiating the price ( 3 defects on the mot) hence it is still for sale!
8 April 2026
Unprompted review
Reply from Hammond Cars
Thank you for your feedback.
We’re sorry to hear that you were unhappy with your experience at our Norwich branch. We aim to price all of our vehicles in line with current market conditions, and these prices can change from time to time.
We understand your concerns regarding the vehicle and pricing, and we’re sorry if this wasn’t clearly communicated during your visit. We always strive to provide a transparent and consistent experience for all customers.
Your comments have been noted and shared with the team as we continue to improve our service.
Thank you again for taking the time to leave a review.
Jamie was amazing
Jamie was amazing, so helpful both face to face and over the phone. Went above and beyond to help
8 April 2026
Reply from Hammond Cars
Thank you so much for your wonderful feedback!
We’re delighted to hear that Jamie provided such helpful support both in person and over the phone. Going above and beyond for our customers is exactly what we strive for, so it’s fantastic to know Jamie made such a positive impression.
We’ll be sure to pass on your kind words – they’ll mean a lot. Thanks again for your review, and we hope to see you again in the future!
I bought by a car from the Norwich…
I bought by a car from the Norwich branch and within 24 hours it had broke down and had 3 separate problems which involved the car shaking, not starting and struggling to move in all gears. When calling o they weren’t very helpful when I told them I am broken down and they said they could arrange something to get the car in a few days. Not happy with how the situation was dealt with, made it even more stressful. Kurtis was great though!
23 March 2026
Reply from Hammond Cars
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the issues you experienced so soon after collecting your car — we completely understand how stressful and frustrating that must have been, especially when you were left broken down.
This is certainly not the level of service we aim to provide, and we’re sorry that you felt unsupported when you contacted us. Your experience has been noted, and we will be reviewing this internally to ensure we handle situations like this with greater urgency and care in the future.
We’re pleased to hear that Kurtis made a positive impression, and we’ll be sure to pass your kind comments on to him.
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