Hamiltonbeach Reviews 

110
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers had a great experience with this company. Customers truly appreciate the wide selection of modern kitchen appliances, praising their gorgeous designs, wonderful color choices, and fantastic everyday cooking performance. Many consumers happily share that items like air fryers and coffee makers cook meals evenly and make daily kitchen routines wonderfully convenient. Some reviewers were not happy with product durability, noting that several electronic devices unexpectedly stopped working or broke down completely shortly after initial purchase. A few other people also felt that certain physical controls, locking buttons, or water tanks were rather stiff and slightly fiddly to operate during regular use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting premium designs and affordable... See more

Quality

Consumers find quality to be positive, often highlighting premium builds and great value. Reviewers note that... See more

User experience

Clients share positive opinions on user experience, highlighting the remarkable digital screen with many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered a retro microwave Hamilton Beach. It looks fantastic and fits my kitchen perfectly. It arrived next day after order which was great. Registration for warranty was easy to complete with good c... See more

Company replied

Rated 4 out of 5 stars

I have purchased a steam generator, it arrived today but haven't used it yet. On inspection there are no marks for max or minimum fill. The water tank was quite stiff to get out. The locking buttons a... See more

Company replied

Rated 5 out of 5 stars

Great experience from finding the product, ordering and delivery. My replacement kettle arrived within 24 hours of placing my order. It looks fabulous and is great quality. I also bought a toasted... See more

Company replied

Rated 5 out of 5 stars

After my expensive double drawer Air fryer failed, one sensor stopped working on 1 drawer the whole thing stopped working. I went out looking for replacement and came across Hamilton Beach HB4001 Ai... See more


Company details

  1. Countertop Store

Written by the company

Hamilton Beach designs, markets, and distributes a multitude of small electric household appliances. We’re committed to helping make your day a little easier, more creative, and flavourful through the style and function in all our small electric appliances.


Contact info

4.1

Great

TrustScore 4 out of 5

110 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(110)

38 reviews in the last 12 months

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Rated 4 out of 5 stars

Good iron: quick and smooth steam

Ii am very pleased with my new iron. It is quick to charge up and the steam system is smooth and effective. AS I do not have excellent eye sight, I do find the bronze colour letters hard to read. That aside, it was a good purchase.

14 June 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are pleased you are happy with the product you purchased from us.

Rated 5 out of 5 stars

Returning airfryer

I had ordered an Airfryer but although it was a lovely product it was too big for my kitchen so I wanted to return it. I found the process a little confusing so got in touch with customer services. They helped me arrange for a collection and couldn’t have been more helpful, a BIG thank you to them

20 May 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are pleased you are happy with the service you received

Rated 5 out of 5 stars

Theresa Edmondson was always very…

Theresa Edmondson was always very helpful and understanding each time I called to complain about DPD not picking up the parcel to be returned, this happened 4 times. Theresa then sent a QR code for me to post, which was extremely helpful.

15 May 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are sorry about the issue you had with the courier and are glad we could resolve this for you.

Rated 5 out of 5 stars

Fantastic team work

Due to excess heat the motor has stopped working and I wasn't knowing what to do, but their team helped me a lot and asked me to reset it and it worked. Wonderful team

14 May 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are pleased you are happy with the service you received

Rated 5 out of 5 stars

Hamilton Beach Retro red Microwave

I was looking for a red microwave oven as I was changing my kitchen from retro cream to red.
Red retro microwave search gives a limited choice but I compared models and went for this one as it ticked a lot of other boxes, controls and size. To be honest I’d never heard of Hamilton Beach before but thought I’d give it a go. Best decision!! I love it! Had a slight problem as there was a small part missing inside the cavity that keeps the turntable in place.
Initial oh no was soon replaced with joy. I rang customer service, phone answered extremely quickly by the amazing Theresa who quickly solved my problem. She apologised for the inconvenience and checked if the part was in stock. It was and came the next day. Popped it on and that was it. The best customer service I think I’ve ever had. Thank you 👍🏼

9 May 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are pleased you are happy with the service you received

Rated 4 out of 5 stars

Good customer service

Good customer service and response - many thanks

2 May 2025
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Reply from Hamiltonbeach

Thank you for your review, we appreciate you taking the time to share your experience with us. We are pleased you are happy with the service you received

Rated 5 out of 5 stars

A* customer service

Whilst we unfortunately have had to return the air fryer for size reasons. We cannot fault customer service with Theresa and colleagues. A* service.

29 April 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback . We appreciate you taking the time to share your experience with us. We are happy to hear that we met your expectations. We look forward to you purchasing from us again.

Rated 5 out of 5 stars

Very good and fast

16 April 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback regarding your recent order. We appreciate you taking the time to share your experience with us. We are happy to hear that we met your expectations. We look forward to you purchasing from us again.

Rated 4 out of 5 stars

Amazing

Amazing! Spacious!

20 March 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback regarding your recent order. We appreciate you taking the time to share your experience with us. We are happy to hear that we met your expectations. We look forward to you purchasing from us again.

Rated 5 out of 5 stars

Theresa was extremely helpful in helping me.

Theresa was extremely helpful in assisting me today. She guided me though my request spending time and politeness. It was a pleasure to talk to Theresa.

2 April 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback . We appreciate you taking the time to share your experience with us. We are happy to hear that we met your expectations. We look forward to you purchasing from us again.

Rated 5 out of 5 stars

Double-oven air-fryer.

We upgraded to a double oven air-fryer having had a single drawer unit for over a year.
We were a bit surprized when we found it had drop-down glass fronts with stainless baskets and shelves instead of drawers (just shows how careful we were when choosing it). We're very pleased with it however, having used for some time. Nice design, well made. we're glad we chose, if by default!

Phil and Fran Mansell.

26 March 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated.

Rated 5 out of 5 stars

Great Quality, Fast Boiling, and Safe to Use!

I purchased the Hamilton Beach Stainless Steel Kettle (1.7L, Brushed Finish) from their official UK website, and I must say, I’m very impressed!

The build quality is excellent, with a sturdy stainless steel design that feels durable and premium. Unlike plastic kettles, it doesn’t have any risk of harmful chemicals, making it a safer and healthier choice for daily use.

One of the best features is its fast boiling capability—it heats water quickly, saving time when making tea or coffee. The automatic shut-off function is also a great safety feature, ensuring the kettle turns off once the water reaches a high temperature.

Overall, a high-quality and reliable kettle that I would definitely recommend to anyone looking for a safe, stylish, and efficient kitchen appliance!

4 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated.

Rated 5 out of 5 stars

Bought microwave and it’s brilliant…

Bought microwave and it’s brilliant stylish and stainless steel inside and out simple to use only down fall the light inside is very dim but nothing to worry about
We love it

6 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated.

Rated 5 out of 5 stars

Bought a 30 litre 950 watt micro wave 3…

Bought a 30 litre 950 watt micro wave 3 months ago so far it has been brilliant but wasn't as described it said there was a grill in it all the holes are there for the grill but no grill

24 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated, i have requested further information with regards to the description so i can investigate this further.

Rated 4 out of 5 stars

I love the style of my recent purchase…

I love the style of my recent purchase of a charcoal colour kettle and toaster, but I wish there was more in the range. I would like an air fryer and a microwave in this colour.

15 February 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated. I will pass this suggestion to the relevant department regarding having more in the range for this colour.

Rated 4 out of 5 stars

Retro microwave

Attractive neatly sized black microwave which so far does everything I need it to do. Simple to operate and just what I was looking for at a competitive price.

11 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you! Your positive feedback is much appreciated.

Rated 1 out of 5 stars

Kettle started leaking after 4 months

Kettle started leaking after 4 months! Unfit for purpose...

10 February 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback, we’re truly sorry to hear about your negative experience. i have requested further information so i can investigate this issue for you.

Rated 3 out of 5 stars

Matching toaster and kettle

I bought matching kettle and toaster not happy with the toaster it only toasts on side no matter what setting it is on. I have to cancel and turn the toast around

14 March 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback, we’re truly sorry to hear about your negative experience. i have requested further information so i can investigate this issue for you.

Rated 1 out of 5 stars

Filter Coffee Machine

Hello. We bought a Hamilton Beach filter coffee machine at our local store. Admittedly it was in a sale and didn't cost above £20 or so but, after what must have been five or six uses, the glass jug cracked, making it worthless.
I was advised to take it back to the store, which I did. Unfortunately they wouldn't replace it.
As I was unable to purchase a replacement jug, I reluctantly binned the whole thing. 🙄
I have dated this "23.1.25" but this may be a few days out. Sorry

23 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback, we’re truly sorry to hear about your negative experience. i have requested further information so i can investigate this issue for you.

Rated 1 out of 5 stars

Handle fell off

After three months, the four screws which attach the handle to the tray came off ending up inside the food.

20 January 2025
Unprompted review
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Reply from Hamiltonbeach

Thank you for your feedback, we’re truly sorry to hear about your negative experience. i have requested further information so i can investigate this issue for you.

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