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Company details

  1. Computer Support and Service Company

Information provided by various external sources

Halp is a conversational ticketing solution for modern internal operations teams to assign, prioritize, track, and answer requests from Slack in a message-based interface. Opening up an internal ticket is as simple as adding a 🎫 emoji to a message or using a slash command. From there, the conversation happens in a thread and tickets can be edited, assigned, tracked and updated right from Slack’s interface. In addition, Halp’s web app allows teams to build custom forms, automate redundant tickets, and track your team’s overall performance and ROI. Companies using Halp get faster response times, more productive ops teams, and happier employees. Halp functions as a standalone ticketing system, or it integrates directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems. Halp is already used every day by the internal IT, HR, Finance, and operations teams at Strava, Home Depot, Vend, G2 Crowd, Klaviyo, and many more. We’ve also seen Halp used by B2B companies to offer VIP support in shared Slack channels and Slack communities.

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3.7

Average

TrustScore 3.5 out of 5

1 review

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Rated 5 out of 5 stars

Big Halp for IT (Support) teams

Just before sending out complete workig staff into home offeice due to Covid19 regulations, we found Halp. Halp managed to get our IT support team to lift up their services to the next level with very fast and transparent response times. It's a great tool, easy to use and your team can stay focused without having to change tools. We even implemented Halp with Our Jira Service Desk, which work totally fine. Looking forward to further development and may be an implementation to MS Teams? :-)
Keep up the great work and Support!

9 June 2020
Unprompted review

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