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Rated 1 out of 5 stars

Got a baby co sleeper with mould on the base board, havent been able to contact anyone since march 2024 or get my money back.

Rated 5 out of 5 stars

Fantastic service and beautiful product! I cannot stop singing praises for this company. We got (free!) international delivery within 24 hours. And the Bassinest is just gorgeous. It adjusts to an... See more

Rated 5 out of 5 stars

Bought this for 5 month old who was swaddled as a newborn and doesn’t sleep well through the night. Lovely soft material, breathable, lightweight and washed lovely. You can wrap their hands in the swa... See more

Rated 1 out of 5 stars

Waited over 2months for mattress to come back into stock ordered and was sent a used returned one.... I contacted company they were very apologetic sent out another from London office as they had agai... See more

Company replied

Company details

  1. Baby Store

Written by the company

For over 25 years, HALO’s® mission has been to make safe sleep easier. Known as America’s trusted safe sleep brand, we created the original American baby sleeping bag. Today our HALO® SleepSack® Sleeping Bags and Swaddles are the number one choice of American hospitals, used in over 1,700 nationwide. In addition, our popular HALO® BassiNest® is an innovative bedside cot designed to make safe, close sleep easier.


Contact info

2.8

Average

TrustScore 3 out of 5

79 reviews

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Rated 1 out of 5 stars

I’ll judge product when it eventually arrives.....

You are asking me for a review and I’m still to receive Halo.... between DHL and Halo I can’t talk to anyone to assist.

I can’t judge the product but the delivery service is poor

27 May 2021
HALO®  logo

Reply from HALO®

Hello,
Thank you for taking the time to write a review.
We have sent you an email with all information and details to resolve your delivery issue.
Best Regards,
aden + anais customer service team

Rated 5 out of 5 stars

Great service

Great service, easy buying process, quick delivery (considering brexit and covid), it took about 10 days to reach Croatia. The only thing I was confused about was the shipping email, I got it directly from GLS about 5 days after ordering.

26 May 2021
Rated 5 out of 5 stars

Excellent Buy

Bought this for my grandson and daughter was delighted with it, he looks very snug and secure in it. He is a baby with reflux and colic so anything to help him is good and swaddling definitely helps him.

31 March 2021
Rated 5 out of 5 stars

Love it!!

Love it!!! Really works and has helped my little one get a great nights sleep with less interruptions... brilliant!

30 March 2021
Rated 5 out of 5 stars

Good quality

The sleepsuits are good quality and my son adapted well in them. Delivery was good too with the company keeping me well informed of it. Great purchase.

20 March 2021
Rated 5 out of 5 stars

Great product, just what I was looking for

Bought this for 5 month old who was swaddled as a newborn and doesn’t sleep well through the night. Lovely soft material, breathable, lightweight and washed lovely. You can wrap their hands in the swaddle or wrap around the tummy, the Velcro is quite tough so everything stays in place. Used with a thinner blanket on top and baby seems comfortable and warm because we have had two nights of much improved sleep using this swaddle, would definitely recommend.

26 February 2021
Rated 5 out of 5 stars

We were desperate for a better swaddle

We were desperate for a better swaddle. The ones we had were just not enough for our newborn. I kept hearing about the Halo and decided to give it a try. We actually live in Germany, so at first, I thought we were out of luck being able to find it and then I found the UK site. We ordered it and it's been a game changer for us. We ordered a second bigger one to have for the next coming months. By far the best swaddle combo I have found yet. Glad that it can be arms in and then arms out for when she starts rolling. She's 6 weeks now and we use it for every nap and all night. Highly recommend!!

14 February 2021
Rated 1 out of 5 stars

Took over 3 weeks to arrive..

Took over 3 weeks to arrive... still waiting for the order to get here

10 January 2021
HALO®  logo

Reply from HALO®

Hello Bella,

Thank you for taking the time to write a review.

We are sorry to hear about your experience. Kindly note our warehouse was closed during Christmas as mentioned in our message on our website. Therefore, all orders placed between 18th December and 3rd January were dispatched w/c 4th January. However, rest assured we have passed on your feedback to the appropriate departments to improve our customer service experience.

From the tracking link, we have seen your parcel was delivered in the meantime. Please do not hesitate to contact us should you require further assistance. Our email is europehelp@halosleep.com.

We look forward to welcoming you back to our website www.halosleep.co.uk soon.

Enjoy your HALO® product.

Kind regards
HALO® customer services

Rated 1 out of 5 stars

Ordered it over a week ago

Ordered it over a week ago , no tracking info, couldn’t get through on the phone line , very disappointed

2 December 2020
HALO®  logo

Reply from HALO®

Hello Sarah,

Thank you for taking the time to write your review.

We are sorry to hear about your experience. Rest assured we have passed on your feedback to the appropriate departments to improve our customer service experience.

From the tracking link, we have seen your parcel was delivered in the meantime. Please do not hesitate to contact us should you require further assistance. Our email is europehelp@halosleep.com.

We look forward to welcoming you back to our website www.halosleep.co.uk soon.

Enjoy your HALO® product.

Kind regards
HALO® customer services

Rated 5 out of 5 stars

Definitely recommend this!

Using this is far less hassle than using a double swaddle with blankets which often need redone after feeds in the middle of the night, which of course wakes our daughter up more. So far so good with this, as the Velcro keeps everything tight and in place. We will be ordering more.

27 November 2020
Rated 1 out of 5 stars

Baby likes having hands up, not for us

No matter how tight it we put this on, our baby somehow gets his hands out and ends up screaming in the middle of the night.

23 November 2020
HALO®  logo

Reply from HALO®

Hello Maya,

Thank you for taking the time to review your HALO® SleepSack® swaddle.

We are sorry to hear about your experience with one of our products. We have emailed you to assist you with your HALO® product and to find a solution. We look forward to welcoming you back to our website www.halosleep.co.uk soon.

Kind regards
HALO® customer services

Rated 5 out of 5 stars

Great product

The delivery was great, less then 3 working days for Malta - that's amazing. Nice material and lovely design. Thank you!

15 November 2020
Rated 5 out of 5 stars

Finally they are in Europe!

Finally they are in Europe!
I messaged them before if when will they have webshop that caters to EU. And just in time they launched. I bought and the product arrived today. Transaction was easy. Can't wait for my little one to use it.
This was highly suggested by my friends so I did not look for other alternatives.

5 November 2020

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