Got a baby co sleeper with mould on the base board, havent been able to contact anyone since march 2024 or get my money back.
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See what reviewers are saying
Fantastic service and beautiful product! I cannot stop singing praises for this company. We got (free!) international delivery within 24 hours. And the Bassinest is just gorgeous. It adjusts to an... See more
Bought this for 5 month old who was swaddled as a newborn and doesn’t sleep well through the night. Lovely soft material, breathable, lightweight and washed lovely. You can wrap their hands in the swa... See more
Waited over 2months for mattress to come back into stock ordered and was sent a used returned one.... I contacted company they were very apologetic sent out another from London office as they had agai... See more
Company replied
Company details
Written by the company
For over 25 years, HALO’s® mission has been to make safe sleep easier. Known as America’s trusted safe sleep brand, we created the original American baby sleeping bag. Today our HALO® SleepSack® Sleeping Bags and Swaddles are the number one choice of American hospitals, used in over 1,700 nationwide. In addition, our popular HALO® BassiNest® is an innovative bedside cot designed to make safe, close sleep easier.
Contact info
The Light Bulb studio 316 1 filament walk , SW18 4GQ United Kingdom, London, United Kingdom
- +44 (0) 203 735 7569
- europehelp@halosleep.com
- halosleep.co.uk
I’ll judge product when it eventually arrives.....
You are asking me for a review and I’m still to receive Halo.... between DHL and Halo I can’t talk to anyone to assist.
I can’t judge the product but the delivery service is poor

Reply from HALO®
Great service
Great service, easy buying process, quick delivery (considering brexit and covid), it took about 10 days to reach Croatia. The only thing I was confused about was the shipping email, I got it directly from GLS about 5 days after ordering.
very fast delivery!
Excellent Buy
Bought this for my grandson and daughter was delighted with it, he looks very snug and secure in it. He is a baby with reflux and colic so anything to help him is good and swaddling definitely helps him.
Love it!!
Love it!!! Really works and has helped my little one get a great nights sleep with less interruptions... brilliant!
Good quality
The sleepsuits are good quality and my son adapted well in them. Delivery was good too with the company keeping me well informed of it. Great purchase.
Great product, just what I was looking for
Bought this for 5 month old who was swaddled as a newborn and doesn’t sleep well through the night. Lovely soft material, breathable, lightweight and washed lovely. You can wrap their hands in the swaddle or wrap around the tummy, the Velcro is quite tough so everything stays in place. Used with a thinner blanket on top and baby seems comfortable and warm because we have had two nights of much improved sleep using this swaddle, would definitely recommend.
We were desperate for a better swaddle
We were desperate for a better swaddle. The ones we had were just not enough for our newborn. I kept hearing about the Halo and decided to give it a try. We actually live in Germany, so at first, I thought we were out of luck being able to find it and then I found the UK site. We ordered it and it's been a game changer for us. We ordered a second bigger one to have for the next coming months. By far the best swaddle combo I have found yet. Glad that it can be arms in and then arms out for when she starts rolling. She's 6 weeks now and we use it for every nap and all night. Highly recommend!!
Took over 3 weeks to arrive..
Took over 3 weeks to arrive... still waiting for the order to get here

Reply from HALO®
Ordered it over a week ago
Ordered it over a week ago , no tracking info, couldn’t get through on the phone line , very disappointed

Reply from HALO®
Definitely recommend this!
Using this is far less hassle than using a double swaddle with blankets which often need redone after feeds in the middle of the night, which of course wakes our daughter up more. So far so good with this, as the Velcro keeps everything tight and in place. We will be ordering more.
Baby likes having hands up, not for us
No matter how tight it we put this on, our baby somehow gets his hands out and ends up screaming in the middle of the night.

Reply from HALO®
Great product
The delivery was great, less then 3 working days for Malta - that's amazing. Nice material and lovely design. Thank you!
Brilliant swaddle
Brilliant swaddle
Having to Velcro in the night and undo it too can be quite noisy however it’s still a great product!
Finally they are in Europe!
Finally they are in Europe!
I messaged them before if when will they have webshop that caters to EU. And just in time they launched. I bought and the product arrived today. Transaction was easy. Can't wait for my little one to use it.
This was highly suggested by my friends so I did not look for other alternatives.
Trustworthy company but my little one…
Trustworthy company but my little one did not get on with the product. He was able to pull his arms through the top within seconds!
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