Halo ARC Reviews 

12,762
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb professionalism, efficient service, and excellent quality of workmanship across all tasks. Reviewers frequently note the excellent communication, detailing updates on repair progress and friendly staff interactions throughout the process. However, some people mentioned issues such as delays in collection, lengthy repair times, and poor communication when specific issues arose, like uncertainty regarding courtesy cars. A very small group also reported negative experiences involving unprofessional behaviour from management during service interactions.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the speed, professionalism, and... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the repair process.... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the repair... See more

Customer service

Reviewers mention positive feedback about customer service, describing the team as extremely helpful, polite,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles are collected and returned... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it... See more

Rated 5 out of 5 stars

The Halo Bristol team from Admin Staff to Repair Staff were efficient and friendly. I was told exactly the procedure to be undertaken from collection of the car to the return. All work has been unde... See more

Rated 5 out of 5 stars

I couldn’t recommend Halo Accident Repairs highly enough. My car was badly damaged by hailstones, but from the very first phone call, every single person I spoke to—both on the phone and in person—cou... See more

Rated 5 out of 5 stars

Brilliant service from start to finish always kept updated at what stage the car was at Collection and delivery of my car was at the time stated and very helpful when I couldn't make the first time... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Halo ARC is a UK-based accident repair specialist, operating a national network of repair centres. Restoring vehicles damaged in collisions and work closely with insurance providers to manage the repair process smoothly from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(12,762)

2,658 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used halo and couldn't praise them enough ,they took my car on the Thursday morning after leaving me with a courtesy car ,and returned it the next day at 6pm lots of communication keeping you up to date at all times would highly recommend them ,Mrs hirst

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Real quality service

Real quality service - I have just had my car repaired at HALO Aberdeen through the insurer & what a job & service. Communication amazing & delivered everything on time, as discussed, couldn't have been easier. thanks julia.

Courtesy car service was great, nice clean car delivered, Andrew was really helpful & nice. Our car was fixed to a very high standard, in under three days & arrived back very clean. Can't recommend enough, rare to have this sharp level of service these days.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service.

From the first phone call Halo were amazing. Organised, top class service from the office staff to the driver who collected and dropped my car off.
My car was repaired to a very high standard so thank you to the workshop team also. You can’t always choose who your insurance company chooses for repairs but Halo were incredible.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

HALO - the perfect repair experience.

I can highly recommend HALO. The attention to detail was top notch. My car was returned to me in immaculate condition inside and out. It looked brand new. Good communication throughout. Sometimes it took a little while to get through when phoning but the help was always available. Nice courtesy car too. All the staff I dealt with (especially Angelica) were superb and a credit to the company. Thanks to everyone involved with repairing my Seat Leon.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

A swift and excellent repair

I confess that I thought the wait for the repair was long but as, when the time came, the repair was done and my car returned in pristine condition in just a smidge over 48 hours I take that initial feeling back totally. My thanks to all those involved

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very professional team. Collected my car and returned within a few days. Excellent standard of repair and Kyle (driver) was very friendly and professional - he's a great asset to the Halo team! Highly recommended.

31 July 2026
Unprompted review
Rated 4 out of 5 stars

Repairs to my car seem to be of a high…

Repairs to my car seem to be of a high standard. The car was returned in prestine condition which I couldn't really find any fault. Maybe the shot line (gaps) on the replacement wing could be a bit better however one can be over critical. It now feels and runs as it did before the accident. The customer service was excellent, reporting progress on Monday and Thursday. Can take a while to get Halo to pick up the phone. The courtesy car was almost brand new. A really seemlesss and efficient system.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

The people we dealt with were great

The people we dealt with, both in the works and by phone were extremely polite and helpful and we were kept upto date with daily phone calls. Dave Williams who delivered the car back to us was great, a real asset to the firm. Oh by the way they did a fantastic job

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience through bad things!

So I had a car that had a prang and the insurance recommended I go through halo arc (Eastbourne) and I'm glad they did it was excellent experience from the start to the finish, was kept up to date by customer services I had a good phone call letting me know what was happening they even came and picked up the car then delivered back! The pick up staff were really nice chaps. And when the car was finished it was absolutely perfect there was no sign of any damage to the car whatsoever, and only took a couple of days for mine. positive experience on my behalf through something that was a stressful thing to happen

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Halo Accident repair Eastleigh done a…

Halo Accident repair Eastleigh done a fabulous job of repairing my Audi - The car now looks like it belongs in a showroom - really top notch job repaired in double quick time - A big shout out to Maddie on the desk who was extremely helpful and informative - no problem was too large for her - Thankyou Halo Accident Repair Eastleigh .

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Arrange a morning collection, didnt turn up on the arranged day. Spent all late morning trying to get through to someone without luck. They called me to asvise they would be late after 1pm, theyd booked in 10-12. Clearly late! Arranged to collect the next day, late that morning too.
Delivered car back with a rear drivers indicator out. Didn't advise it was gone so begin driving and realise.
When checking bulb it wasnt blown. They had damaged the bulb holder part when removing the back bumper for repair. Still unable to get through on calls so have emailed. Still no answer. I now have a car in a worse condition than before they took it. So far im £140 down and after buying bulbs with fitting and parts. Wouldn't touch them with a barge pole.

22 July 2026
Unprompted review
Halo ARC logo

Reply from Halo ARC

Hello,

I am sorry to hear you have not had a good experience with us. I am keen to get this resolved for you. Please can you respond to my TrustPilot request for more information to allow me to locate you on our system.

Kind Regards,
Haloarc

Rated 5 out of 5 stars

Excellent service

Excellent service. First class repair. Great communication. Very professional service from collection to return of vehicle. Can't recommend them highly enough.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service my repair was carried in record time and the work was done to a very satisfactory standard
The employees were very polite and professional throughout
Thank you Mike

28 July 2026
Unprompted review

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