I absolutely love this flared sleeve tie dye set! The vibrant colors and unique design make it a standout piece. The o-ring and self-tie halter add a trendy touch, white low cut is flattering and styl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
was just told i either take 50% reim for the wrong product you shipped or nothing, was told if i report to paypal i will get nothing, you know what you can do, i know what i am going to do . they clai... See more
I'm thrilled with the clothing I received! Initially, I had concerns about the sizes, but everything fit beautifully and looked great on me. Initially, I couldn't access my tracking information, but t... See more
Company replied
Order here for the 1st time and very disappointed in lack of communication and overall customer service. This seems to be one of those ghost online boutiques because the emailer's grammar is trash and... See more
Company replied
Company details
Written by the company
Hello! I’m Vanessa, the founder of Halibuy Fashion, a women’s online fashion brand established in 2016 on the East Coast. When I started, I was a one-woman show, handling everything from marketing and packing to customer service. Through the power of Facebook Ads and influencer promotions, I managed to sell our clothes globally. Today, Halibuy Fashion has grown into a dedicated team of five full-time employees, all passionate about delivering the latest cute, sexy, and bold clothes at affordable prices. At Halibuy Fashion, we pride ourselves on offering high-quality, stylish clothing that doesn’t break the bank. Our collection is constantly updated with new arrivals, ensuring you always have access to the freshest trends. Plus, we offer free shipping on all orders, making your shopping experience even more enjoyable. Our commitment to customer satisfaction is unwavering. Our responsive customer service team is always ready to assist you, ensuring a smooth and delightful shopping experience from start to finish. We believe fashion should be inclusive and accessible, catering to every woman’s unique style and size. Join our fashion community and discover why Halibuy Fashion is one of the most outstanding affordable women’s clothing brands online. Shop now to find your new favorite pieces and elevate your wardrobe with our cute, sexy, and bold styles. Enjoy the convenience of free shipping, daily new arrivals, and exceptional customer service. Thank you for being a part of our journey!
Contact info
United States
- info@halibuyfashion.com
- halibuyfashion.com
2.3
Poor
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality is really bad considering that…
Quality is really bad considering that they're making you pay US prices but it's all made in China. Basically SHEIN quality clothing. Paid 70usd for something that would've cost probably 15usd from SHEIN.
13 September 2022
Unprompted review
Reply from Halibuy
Thank you for your feedback, and we sincerely apologize for any disappointment you have experienced with our products. We understand your concerns regarding the price and quality comparison.
Our commitment is to provide high-quality clothing made with carefully selected materials that are different from those typically used in fast fashion. We prioritize using sustainable and ethically sourced materials, and our production process ensures that all our workers are paid fairly and work under safe, legal conditions.
We recognize that this commitment may result in higher prices compared to some other retailers, but it reflects our dedication to ethical labor practices and quality craftsmanship. We believe that these values are important to our customers, and we strive to improve continuously based on your feedback.
Please feel free to reach out to our customer service team if you have any further questions or require assistance. We appreciate your input and hope to provide you with a better experience in the future.
Know what you're getting into and you won't be disappointed
First of all I want to say I was pleasantly surprised by this brand given how little coverage there is on sites like this one or in other places online.
My order arrived within the estimated time but sadly the package was only a little plastic satchel that had torn from shipping and one item was missing from the bag.
The items themselves are probably my biggest concern - first of all, they're of cheap quality, some of them ripped or fell apart after the first time wearing them. Others already arrived with holes or loose seams. Additionally, they are RIDICULOUSLY small!! I'm a EUR size S/M, I wanted to be safe and ordered M and absolutely none of the tops fit the way they were supposed to. Generally, if you're over a B cup, don't go for anything here that's cropped or looks like the cup is just held by a few strings, you'll flash everyone at the party the first time you move. Second of all, they look very different from the pictures. And for all that, I think they're definitely overpriced. You can get the same quality for approximately 10 Euros less each.
And then there's the refund policy, if that's what you wanna call it. They gatekeep it really hard - you have to write to customer service in order to receive the full policy. Luckily, customer service exceeded my expectations by being quite nice and very quick to respond. I did end up receiving a full refund on the missing and damaged items, but only a 30% refund for the stuff that didn't fit me, because they wouldn't tell me what it would cost to send it back for the hell of it and I wasn't about to get charged mysterious transfer fees for sending a plastic bag back to Canada.
I suppose if customer service hadn't been friendly and quick I would've given this a lower score, because it's essentially just an overpriced, fancier Shein.
19 June 2022
Unprompted review
Reply from Halibuy
Thank you for your detailed feedback and for giving our brand a try. We appreciate your kind words about our customer service, and we're glad to hear they were able to assist you promptly.
We sincerely apologize for the issues you encountered with the packaging and the quality of the items. It is always our goal to provide products that meet high standards of quality and durability. We are actively working to address these issues to ensure that future experiences are more aligned with our customers' expectations.
Regarding the materials and production, we want to emphasize that we use high-quality materials that are carefully sourced to ensure both comfort and durability. Our production process adheres to ethical labor standards, ensuring that all workers are paid fairly and work in safe, legal conditions. This commitment to quality and ethical practices is reflected in our pricing, as we believe in offering products that are not only stylish but also responsibly made.
We understand your concerns about sizing and fit, and we are reviewing our size guides and garment designs to better cater to a wider range of body types. Your feedback is invaluable in helping us improve these aspects.
Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.