A little disappointed when I went to collect an item we had ordered and it wasn't in stock. The young lady who served was unbelievably helpful explaining what had happened and the item wasn't in stock... See more
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Review summary
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Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Wh... See more
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The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my... See more
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Very personable driver who willingly situated my order of sand at my property to accommodate my needs. I received exactly what I ordered in a timely manner and would order again from Haldane Fisher. O... See more
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Company details
- Building Materials Supplier
- Bathroom Supply Store
- Door Shop
- Garden Building Supplier
- Lumber Store
- Plumbing Supply Store
About Haldane Fisher
Written by the company
Haldane Fisher is one of the leading independent suppliers to the construction industry in the UK and Ireland, serving both trade customers and the general public.
Haldane Fisher is part of the Haldane Group, made up of Haldane Fisher NI, Haldane Fisher UK, Haldane Fisher Isle of Man, GE Robinson & Prowood. Bringing the total number of branches within the Group to twenty-two.
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Contact info
Shepherds Way Carnbane Industrial Estate, Newry , BT35 6QQ, Newry, United Kingdom
- 028 3026 3201
- info@haldane-fisher.com
- haldane-fisher.com
4.4
Excellent
2K reviews
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Ordered several items 26th June it's…
Ordered several items 26th June it's now 21st July and I've just asked for a refund on a fence panel that never arrived excuse after excuse from broken down van to Lisburn sending the wrong panel.I understand things like this happen in business but why do customers have to suffer for it ? It should be corrected at source within days not weeks.
26 June 2026
Reply from Haldane Fisher
Good Afternoon Stephen,
Thank you for taking the time to post your review. We sincerely apologise that your experience has fallen short of our usual standards and your expectations.
Please be assured your review has been escalated and we will be in contact with you asap.
Kind Regards
Sandra
Good but not perfect
I ordered some fence horizontals from Haldane Fisher. The wood itself is very well priced indeed, the not so good aspect is the cost of delivery (delivery cost more than the wood itself) but this isn't any different to any other building supplier so not that much of a big deal.
One very good thing was delivery. It was quoted to be 5 to 7 days lead time but the wood was delivered literally within 24 hours, which was amazing.
The wood itself, it is OK but just OK. It is very soft wood so if you aren't careful, your fasteners will bore straight through. This isn't too much of an issue as if you are careful, it works. The main issue with the wood is that there was clear bowing from the offset which I was able to straighten out mostly but then when installing, one of the horizontals is twisted lengthways which I cannot straighten out and just have to put up with it not sitting flush against the fence post. This is the main negative of the purchase for me.
13 July 2026
Reply from Haldane Fisher
Good Afternoon Adam,
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you found our fencing timber competitively priced and that your order arrived much sooner than expected. It's great to know our delivery service made such a positive impression.
We're sorry to hear that some of the timber had bowing and twisting, which made installation more difficult. While timber is a natural product and some movement can occur, we understand how frustrating it is when a piece doesn't sit flush, and we appreciate you highlighting this to us.
Your feedback is invaluable to us and will be shared with the team as we continue to improve the quality of the products we supply. Thank you again for choosing Haldane Fisher, and we hope to see you again soon.
Kind Regards,
Sandra
Reply from Haldane Fisher
Good Morning Ryan,
Thank you for taking the time to leave us a review. We're delighted to hear everything went smoothly and that you had no issues. We look forward to seeing you again in the future.
Kind Regards
Sandra
Staff helpful and friendly
Staff helpful and friendly. Collected an online order. All very quick nd easy.
12 July 2026
Reply from Haldane Fisher
Good Morning Hazel,
We're so glad to hear that our staff was helpful and friendly during your online order collection. We appreciate your kind words.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Ramona,
Thank you for your wonderful review! We're so pleased to hear that you experienced fast delivery and are happy with the product. We truly appreciate your recommendation!
Kind Regards
Sandra
Better communication
Order was a bit late but there was a genuine reason. Delivery guy was excellent. A bit more communication would have been appreciated.
17 July 2026
Unprompted review
Reply from Haldane Fisher
Good Morning Brian,
We appreciate your feedback regarding the delivery time and communication. We're glad to hear our delivery person was excellent. We are working to improve our communication during delays.
Kind Regards
Sandra
Very helpful
Very helpful, there's an older gentleman who cut wood for me, and was so nice..His attitude was a breath of fresh air, nothing was any trouble.
10 July 2026
Reply from Haldane Fisher
Good Morning Jean,
Thank you for this wonderful review! We are so pleased to hear that you had such a positive experience with a member of our team. It's always great to know our staff are providing excellent service.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Morning Elisha,
We're so happy to hear you found our pricing excellent and the pick-up and exchange process easy! We appreciate your positive feedback. We look forward to seeing you again soon.
Kind Regards
Sandra
Easy navigation of site
Easy navigation of site to the item I wanted. Straight forward process to purchase. My choice was click and collect. Kept informed of availability of collection. Collection completed and will use this service again or delivery for larger quantities. Thank you.
9 July 2026
Reply from Haldane Fisher
Good Morning Mrs Bailie,
We are so pleased to hear that you found our website easy to navigate and the purchase process straightforward. It's wonderful that our click and collect service met your expectations, and we appreciate you sharing your positive experience. We look forward to seeing you again in the future!
Kind Regards
Sandra
Product was as described
Product was as described. The guy in the timber yard was very friendly and efficient.
9 July 2026
Reply from Haldane Fisher
Good Morning Glenn,
We are so pleased to hear that the product met your expectations and that you received friendly and efficient service from our timber yard team. Thank you for your kind words!
Kind Regards
Sandra
Brilliant service
9 July 2026
Reply from Haldane Fisher
Good Morning Paul,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Great experience from entering the yard…
Great experience from entering the yard to leaving it
9 July 2026
Reply from Haldane Fisher
Good Afternoon Colin,
We're so happy to hear you had a great experience from start to finish. We appreciate your kind words!
Kind Regards
Sandra
Positive feedback
Amiable delivery guy.
Bulk bag of stones left exactly where I requested. 10/10 👍🏻🙂
8 July 2026
Reply from Haldane Fisher
Good Afternoon Robert,
We are so happy to hear our delivery service met your expectations and that the stones were placed exactly as requested. We appreciate your kind words!
Kind Regards
Sandra
My second order delivered by Haldane…
My second order delivered by Haldane Fisher. Service is helpful, friendly and they go out of their way to assist, particularly as I ordered the wrong timber and they spotted my error and called to check. Exemplary service! A
Special shout out to Mark in Bangor for his patience and assistance, so helpful and I even got my delivery early! Highly recommend for good value for money, quality product and efficient and helpful customer service.
8 July 2026
Reply from Haldane Fisher
Good Afternoon Andrea,
We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that our team provided helpful and friendly service, especially in assisting you with your timber order. It is wonderful to know that we could ensure your delivery arrived early and that you found our products to be of good value and quality. I will be sure to pass on your kind words to Mark.
Kind Regards
Sandra
Online purchase
I cancelled my online order within 12 hours of purchase and I have yet to receive any notification of cancellation or refund. This was over a week ago. Terrible customer service for online orders
9 July 2026
Reply from Haldane Fisher
Good Afternoon Ruth,
We are concerned to hear about the delay with your cancellation and refund. We are actively looking into this matter to understand what happened.
Kind Regards
Sandra
Reply from Haldane Fisher
Good Afternoon,
Thank you for taking the time to leave your Positive feedback. It’s great to hear you have had such a positive experience while shopping with us and we hope to see you again soon.
Kind regards
Sandra
Late delivery
Ordered on 4th July, expectation of 5-7 days. No sign of order on the 10th, rang and was assured that I would have it by end of day.
No sign of delivery by end 10th: delivery came Tuesday 14th. Not ideal for DIY planned for the the long weekend.
4 July 2026
Reply from Haldane Fisher
Good Afternoon N McMahon,
We are very sorry that your delivery was delayed and arrived after your planned DIY weekend. We understand this was frustrating and we are reviewing our delivery process to prevent similar issues.
Kind regards
Sandra
I Still have not received the order
I Still have not received the order. Slow response time,
6 July 2026
Reply from Haldane Fisher
Good Afternoon Declan,
We are concerned to hear your order has not arrived and about our response time. We are looking into this immediately for you.
Kind Regards
Sandra
Delivery service was on time
7 July 2026
Reply from Haldane Fisher
Good Afternoon Robert,
We're happy to hear that our delivery service was on time for you. We appreciate your positive feedback, and look forward to seeing you again soon!
Kind Regards
Sandra
Haldane Fisher is my first choice for…
Haldane Fisher is my first choice for building materials etc. Online ordering and home delivery works well. On the odd occasion if something goes wrong they put it right.
22 June 2026
Reply from Haldane Fisher
Good Morning Liz,
Thank you so much for the 5* review! At Haldane Fisher we believe our customers deserve nothing but the best, and we are committed to delivering just that. We look forward to seeing you again.
Kind Regards
Sandra
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