Haldane FisherReviews 

Dreadful from start to finish. Only booked with them as they had a 5 day delivery time but took more than 3 weeks for the goods to be delivered. Yes there was a driver strike in-between but had little communication from the company regarding this and then when my goods were "scheduled" to be delivered it still took a further 2 days for them to actually be delivered. Unbelievable frustrating as I had work lined up to be done and had to reschedule twice at my own inconvenience and cost

First time purchase from Haldane Fisher... and the experience has been awesome. They didn't quite have what I ordered and a very knowledgable person gave me a call to discuss options and we came to an agreement... what arrived was just perfect.

My Newry store is fantastic, everyone is so helpful and knowledgable. Product quality is excellent and pricing is always competitive if not the best.
Carl is a star. He helped us with all our new doors, handles and woodwork for our new renovation. Always on hand to answer questions and a pleasure to deal with.
Wouldn't go anywhere else now!

Everything on time as , order correct can't fault it

Purchased my Weber BBQ here. Very good price and staff helpful and friendly.

No prior notice of delivery, turned up out of the blue with the wrong concrete blocks and no stones. Driver was nice about it, he pointed out he knew it was wrong but was told to just bring it anyway. Was sent back over a week ago and I've heard nothing since. Emailed but with no reply. We were just about to head away for a few days too, I would hazard the guess if I'd not been here the wrong delivery would just have been left. Still waiting on the outcome, but very poor so far.

Easy to order online, delivery arrived as promised. Decking boards in good condition.

Good price for the parts needed, ready for collection at the desk in a few hours!
Easy transaction!

I asked for very specific delivery instructions, and I was disappointed that they didn't tell me when they were going to deliver the materials like they said they would in order confirmation email. They just turned up without warning and I wasn't at home. Saying that, I will still give 5 stars as the driver interpreted the instructions correctly and put the materials exactly where I wanted them, well done to him.

Just FYI, don't tell people you will contact them to organise the delivery, and then don't.

I placed an online order for 250kg of gravel and payment was taken immediately. The order was accepted without any indication that my chosen branch, Balmoral, didn't actually stock the product.

I then received emails explaining that Balmoral didn't have the gravel in stock, that it would be collected from the Lisburn branch and delivered on Wednesday 24th. That date has long since passed and I'm still waiting.

To make matters worse, my emails chasing the order have simply been ignored. Poor communication is frustrating enough, but ignoring customers after taking their money is completely unacceptable.

What I don't understand is why your website allows customers to place and pay for orders at branches that don't even stock the goods. Stock availability should be checked before payment is taken, or customers should be clearly informed before completing their purchase.

I also noticed that the responses to negative reviews on Trustpilot all appear to be the same generic copy-and-paste message, promising to contact reviewers "as soon as possible." Based on my own experience of having my emails ignored, I find those responses difficult to believe. It's easy to post a standard public reply; it's another thing entirely to actually respond to customers and resolve their problems.

This has been a thoroughly disappointing experience from start to finish. I'll never use this company again and certainly won't recommend them to anyone. There are plenty of other builders' merchants who value their customers, communicate properly and deliver what they promise.

I was not notified of the delivery day/date, despite providing both my home and mobile phone numbers. The company had my email too, from the initial order. However, the driver on the day was excellent and was able to place the items exactly where I wanted them, using the vehicle's hydraulic crane lift.

Not .my first time getting order from Haldane Fisher
Many times the services is A1.

Placing my order was pretty straightforward online. Followed on with email confirmation, and second giving its intended delivery slot which fell perfect for me. Delivery was a friendly man crew. Who set the materials exactly where I had asked. Being a pensioner this was a blessing, as this allowed me to conserve my energy for the task in hand. Thanks to all.

The Bangor Team’s customer service is nothing short of fantastic! I made an online order but being in Belfast I needed the items quickly and the Bangor store could not help me enough. They answered my questions prior to purchasing were very knowledgeable from store to delivery. I’ve been doing many orders but from memory it was Sam and Craig that helped me greatly! Thank you!

I bought a door for delivery. The team at Larne were super helpful & had great communication skills keeping me updated with timeline’s & arranging delivery

Ordered items for delivery too late, so asked if I could come collect and there was no problem at all. Staff polite, helpful and easy to talk to! Items were also perfect!

Excellent, easy to do business with

Ordered online delivered slightly later than hoped but all good when arrived very pleased overall would highly recommend this service thank you