Halara Reviews 217

One item I ordered was not sent and quality of the trousers I received was poor. Have tried to get them to send me details of how to return them but have heard nothing from them. I certainly won't be buying from them again.

If I could give this NO stars then I would. Firstly, the product is not all that it makes out to be. I purchased two pairs of leggings which have got a really weird cut. They’re not miracle leggings AT ALL. To be fair I just wanted gym leggings and don’t have a lot of fat or skin to hold in place- I just wanted good elastic control.

I contacted the company straight away to return and was offered a nominal refund. There’s been a great deal of to-ing and fro-ing.

Yesterday they offered me 75% refund. UK consumer rights dictate that I should be entitled to 100% refund however they are based in China. Today they’ve offered me a 25% refund stating total nonsense:
‘
We sincerely apologize for the continued frustration regarding your order. We understand your disappointment, especially given the previous offers.

‘Due to the evolving nature of our system upgrade and the progressive resolution of the issue, we are now limited to offering a 25% refund at this time. We acknowledge that this is a change from our prior communications and we deeply regret any inconvenience this may cause. The system is nearing full completion, and this temporary limit is in place to manage the final stages of completion’

Basically I’m sure they’re just waiting for 30 days to pass so they can say it’s out with their return time. Total garbage and awful customer service.

I’ll never purchase anything from this company ever again.

Items have all labeled cut out, definitely not been sent what I ordered. No tummy support , this and bad quilty.
Dont be refunds or returns.

DO NOT BUY FROM THEM

I want a refund and this is the reply I got! A system upgrade should not be the reason you can’t fully refund ridiculous you’re going against your policy as I’m perfectly within my rights!
If you’d like to respond asap I’d appreciate it as I’d like my money back!

Thank you for your reply.

I understand your concern regarding the return policy. Currently, due to a system upgrade, we are unfortunately only able to offer a 50% refund on your order. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this temporary period.

As previously mentioned, we are unable to process full returns at this time. If you would like to proceed with this, please let us know, and we will process the refund to your original payment method immediately.

Thank you for your patience and cooperation.

Best regards,
Celina
Halara Support

Don't order from them. I had no issue with the quality of the jeans I ordered however, the return was really difficult. The 30 day return window for refunds starts the day you initiate the return and then is purposefully delayed to run out the clock. It took several requests and complaints to have the return address verified.

Waited over 1 month for my items to be received. Opened up only to find that the wrong items (no pockets, no butt lift, straight basic crap product ever) Reached out to support and they informed me that "a few orders were shipped out incorrectly." informed that I would NOT be refunded *because they do not do refunds, and they will shop the correct items, but... I can no longer exchange after that.*!! Waited another month to receive very cheap basic leggings with a tight top band, no tummy control, no butt life and stupid pockets that were NOT like what I originally purchased. I will NEVER buy their cheap crap again.

bought trousers which are fine
but every day im being asked to give a review
no option to opt out
its becoming annoying

Very poor stitching with even poorer finish
The delivery time was approximately a month!
I will not be buying anything from this site again

Item saying delivered last Monday but is nowhere to be seen - that’s nearly a week ago. Where was it delivered to? Not me? Advice is ask neighbours and friends if they have package. If it doesn’t arrive have lost £45!

I bought jeans, too small so want to send them back. Tried to fill in return form but as there is no paper work/invoice etc sent with jeans unable to fill in returns form. I do not know order number. Ive tried every number on sticker on parcel but none are accepted > What a con??????
Stuck with jeans whch are too small and no one to contact! Dreadful company

11 days since ordering, and my order has still not reached the UK. I should have read these reviews first and realised that this is a poor quality dropshipping company who has gotten lucky with their marketing.

If I could give this company 0 stars I would.

Cheap poor quality clothing and almost impossible to return.

Never again

Items are awful. Not as pictured or described. They’ve got the marketing down perfectly, but no product or customer service to match. Don’t waste your time, effort or money.

My daughter has brought some sculpt leggings in August for my birthday but all the inside leggings are coming apart this is the first time i have worn them since I got them till today very expensive and poor quality

I wouldn't repeat the mistake of buying stuff from Halara again. They mislead you to believe they are user friendly and provide good quality and reasonably priced clothes. In fact, it take ages to receive an order and they effectively do not refund, only in the form of a gift card to spend on their website minus the high shipping costs both ways, which could amount to half of the overall price. A scam.

Terrible if you try to return an item!! Can’t speak to anyone to try organise my return.

Disappointed as stuck with items of clothes that don’t fit.

The leggings I received are not real Halara. Cheap rubbish!!

I wish to return a pair of jeans and get a refund.
I have filled in the form and they have sent me a Voucher instead of a refund.
I have tried to contact them and ask for this but my email hasn’t been delivered as it says this email doesn’t exist. What can I do? I am very unhappy with this company and consequently do not wish to purchase from them a second time.

I have ordered multiple pairs of slacks, jeans and shorts…..I love the quality and the comfort.

These items took me a long time to receive with no updates. I get it that they are coming from China. I ordered 2 pairs of straight leg jeans. They were both so baggy in the legs, they could never be just straight leg jeans and they are soooo long. However, I will keep them because the will look great will sandals which will give them height.