Hakaiculture Reviews 

3,122
•
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I placed my order in Sept., it is now Nov. T-shirt on sale. I still have not received my order. Now today they charged my card again for $30 for no reason, unauthorized. I have now been charged over... See more

Rated 5 out of 5 stars

I ordered 3 shorts because of the deal get 2 and get 1 free for the price of $90 and $5 for insured delivery. Totaling for $95 and I’ll tell you even that is a steal they are mad comfy better than N... See more

Rated 5 out of 5 stars

Well yes I bought they Hakai “berserk” shorts and yes I loved them because THE BLACKSWORDSMAN free my homie though and I hate you Griffith. When I bought the shorts they were realll short more like wo... See more

Company replied

Rated 5 out of 5 stars

They always have cool promos going on where you can get anywhere from 10% or more off on your order. Or if you buy multiple items you sometimes get a few free! I had picked up a mystery box & got anot... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Pushing the boundaries of style by blending Japanese culture with streetwear to create clothing with a twist.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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4.2

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Rated 1 out of 5 stars

Been waiting much longer than expected…

Been waiting much longer than expected for my item. No tracking number even yet and it’s been a month since I ordered from the them. I messaged them on Instagram and there response was “I don’t know why you expected to get it in two weeks” because that’s what the website told me it said I’d have my items in two weeks and it’s been a month and you still haven’t shipped them them. Absolutely ridiculous they really know how to make sure people don’t even buy anything from them again.

1 December 2022
Unprompted review
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Reply from Hakaiculture

Processing takes 1-2 weeks and shippig takes 1-2 weeks. We apologize for the misunderstanding on your order.

Rated 5 out of 5 stars

My Hakai buying experience

Well yes I bought they Hakai “berserk” shorts and yes I loved them because THE BLACKSWORDSMAN free my homie though and I hate you Griffith. When I bought the shorts they were realll short more like workout shorts you get me and the wait time is like 3 weeks I think so I kinda forgot that I bought them but so far my Hakai experience has been great

3 August 2022
Unprompted review
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Reply from Hakaiculture

We thank you for giving us such a positive note on our order, we appreciate you for ordering from hakaiculture.

Rated 1 out of 5 stars

takes forever to ship

I ordered a Christmas present almost a month ago and it still hasn’t shipped. I emailed them and all they said is they’re backed up with orders and I should get a tracking number soon but that was 2 weeks ago and still nothing. At this point it isn’t going to be here before I travel home for the holidays.

4 November 2022
Unprompted review
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Reply from Hakaiculture

Processing takes 1-2 weeks, and shipping another 1-2 weeks--anything longer is mainly due to us being backed with a lot of orders. We get 1k+ emails a day, so we sometimes forget to get back to you in the midst of all the emails, so please don't hesitate to remind us

Rated 1 out of 5 stars

I ordered my husband a reverse curse…

I ordered my husband a reverse curse mark puffer jacket. It's been a while and still no update whatsoever. All I got was an order number.

18 November 2022
Unprompted review
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Reply from Hakaiculture

As mentioned in our website, shipping generally takes 1-2 weeks for processing and manufacturing, and another 1-2 weeks for delivery. Puffers/coats, especially, take longer as they are hand-made. It takes time for us to respond as we get over 1000+ emails daily, however, we continue to try our best to get to you as soon as possible.

Rated 1 out of 5 stars

Where’s my order or tracking number??

I ordered a coat for my son for Christmas and still have not received a tracking number or the coat! I sent emails concerning this and still have not got a response. I just want the merchandise that I paid for and better communication about what’s going on with my order.

8 November 2022
Unprompted review
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Reply from Hakaiculture

As mentioned in our website, shipping generally takes 1-2 weeks for processing and manufacturing, and another 1-2 weeks for delivery. Puffers/coats, especially, take longer as they are hand-made. It takes time for us to respond as we get over 1000+ emails daily, however, we continue to try our best to get to you as soon as possible.

Rated 4 out of 5 stars

Good Stuff

Received my order within two weeks and they’re pretty great, soft breathable material and they look awesome, the stitching on the pockets is a little shaky but all around i’m a happy customer

22 November 2022
Unprompted review
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Reply from Hakaiculture

We apprecaite your honest feedback Joshua we'll use your feedback to satisfy you and future customers!

Rated 5 out of 5 stars

The products are unique

The products are unique. They do run small so need to order larger by two sizes! They have great service and respond quickly. Have ordered several times from this company.

23 November 2022
Unprompted review
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Reply from Hakaiculture

Thank you for the helpful feedback Tara!

Rated 1 out of 5 stars

Mediocre

Not the greatest, and to be honest they kinda suck. Shipping is from China, so it takes about 3-4 weeks just to receive your order. Shorts are smaller/tight fitted. Colors aren't as vibrant or contrasted (i.e. red shorts are more orange). ALL pockets are white, which actually drives me crazy cause it doesn't match. Quality is actually very cheap. I tried to like them but honestly I just don't, I feel like I spent money expecting something good and just got something really bad. Honestly I'd rather spend more money buying from Invicta Kuru that has great quality anime merch than save money and get bad quality merch that I don't even wanna wear. I haven't worn these shorts since I bought them, they're honestly just hidden in the bottom of my drawer.

PLEASE TAKE NOTE that they will also NOT refund you, even if it's a mistake on their end, they will just provide you with store credit which means you're still gonna get stuck buying another crappy product.

3 September 2022
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Reply from Hakaiculture

Let us know how we can improve so the price meets the quality.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, I ordered a mystery box, shorts & a hoodie. When I messaged them on Instagram about my wait they said it takes 2 weeks to process & then ship. Once I contacted them about it on Instagram , they replied with “puffers take awhile to ship because they’re made to order.” I never ordered a puffer so they made up an excuse just so they can take longer to process my order.

21 November 2022
Unprompted review
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Reply from Hakaiculture

We apologize for the wait, we will work on faster shipping time. Processing takes 1-2 weeks, and shipping another 1-2 weeks--anything longer is mainly due to us being backed with a lot of orders

Rated 5 out of 5 stars

Quick

Quick, Easy and updated me on time frame

21 November 2022
Unprompted review
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Reply from Hakaiculture

Appreciate your support Chris

Rated 5 out of 5 stars

Great!

Great customer service, dope designs, comfortable clothes.

20 November 2022
Unprompted review
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Reply from Hakaiculture

Thank you Christian!!

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