Haji Tours Reviews 8

TrustScore 3.5 out of 5

3.5

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Company details

Information provided by various external sources

Haji Tours is an established Hajj and Umrah travel agent with a primary focus on a one-to-one personalized service that’s based on quality, trust and realistic expectations.


Contact info

3.5

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The owner of Haji Tours owes me…

The owner of Haji Tours owes me £20,000. He told me that he had a plot of land for sale in Islamabad and would repay me when sold. He sold it in November 2022 and did not tell me or repay me. He also said he would repay me after Hajj 2023, 2024 and 2025. Still, no repayment of my £20,000. He tells lies even when he is fasting during the holy month of Ramadan, when he told me he would pay me soon. After 5 years and 2 months he stills owes me £20,000 and keeps telling me he won't repay me. If you are thinking of booking Hajj or Umrah with him then remember that you are giving your money to a devious cheater and liar. In April 2025, when I was messaging him about repayment of my outstanding £20,000 loan he used the forbidden swear word and told me to "F*** O**."

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Assalamu Alaikum,



I am Tariq from Manchester, and I travelled with Haji Tours Manchester for the sacred journey of Hajj 2026. Alhamdulillah, I am very pleased with the services provided by Brother Haji Arif and his team, who guided and supported us throughout this blessed journey.

I understand that sometimes challenges arise that are beyond the control of any tour operator, especially as many aspects of Hajj are now managed directly by the Saudi authorities. However, Haji Arif Sb and his team did their utmost to ensure that pilgrims received the best possible experience and support at every stage.

The accommodation in Aziziyah could have been better in some respects. However, the excellent location more than compensated for this, as it was very close to both Jamarat and Mina. This proximity made travelling during the days of Hajj much easier and less physically demanding, which was a significant advantage.

Hajj is a physically, emotionally, and spiritually demanding journey, and having a dedicated and caring team makes a significant difference. I found the staff to be sincere, helpful, and committed to serving the guests of Allah.

I would wholeheartedly recommend Haji Tours Manchester for Hajj Services. May Allah (SWT) reward Brother Haji Arif and his entire team for their efforts in serving the Hujjaj, accept their good deeds, and place barakah in their work.

Jazakum Allahu Khairan.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Haji tours not happy with them ..they…

Haji tours not happy with them ..they will not refund me in full for my cancelled umrah trip...
they are breaking the law by not reunding me..
they said theyll refund me but minus £190 ...thats completely wrong against Package Travel Regulations and breaking the law...

6 June 2020
Unprompted review
Haji Tours logo

Reply from Haji Tours

Hi Mr Mirza
Thank you for your review we looked in this matter with our staff about cancellation Flight charges but we can not find your booking on your Name Also for flight cancel charges we not charge any extra cost we have to follow the Flight policy we can not go against the flight policy if flight give full refund we will give full refund to all our value customer we charge only admin fees as per company policy
If you need more information plz contact our refund team they will help you .
Please before post a review please contact hajitours staff Regarding your booking . If you not happy then you can post review
Thanks
Haji Tours

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