Hairware Reviews 13

I ordered a very small (manmade) hairpiece, with a comb attached to secure it in place. It cost £34.99, which itself is extremely overpriced, and then had to pay an additional astonishing £7.90 just for postage of this tiny article which could easily be posted in a jiffy bag. I grit my teeth and went ahead with the purchase, as I have had three chemo sessions in the last 5 years and my hair is looking very thin and tatty. I received an email confirming the order, 48 hr tracked, and promising a further email when the item was dispatched. It arrived a week later. No dispatch email was sent as promised, so I had already chased it up. I weighed the hairpiece on its own , 1.5 oz, tiny. I weighed the whole package, a small box stuffed with shredded paper, which was way over the top, 5.3 oz. Delivered by Royal Mail, not even a courier. £7.90. Complete and utter rip-off. I've checked the RM website. This package, with this size box, up to a weight of 250g (9 oz) , tracked 48 hrs, costs just £3.50. Absolutely shameful extortion by Hairware, both for the price of the item, and the fraudulent charge for postage. And don't give me any scripted patronising replies about protecting the item in a box instead of a jiffy bag. That still doesn't justify extortianate prices for what was sent. And, I have received hundreds of far more delicate items than a bit of nylon hair and a plastic comb in jiffy bags with no damage. You should be totally ashamed of yourselves.

Had booked a consultation with a friend and we were made extremely welcome by Vicki right from the start. After an initial chat around styles and budget, she disappeared for a few minutes, returning with a pile of boxes … and so the session began!
Vicki had clearly listened to what I thought I wanted but also had some options she thought would suit me better. And so it was that her first suggestion was the wig I bought. In fact I only went over budget because I bought two!!
Thank you Vicki. A wonderful experience. No pressure, no up-selling, just great advice sensitively delivered. I won’t go anywhere else for my next wig(s)!
Thank you again.

A friend and I visited Hairware in Stroud today for a consultation on new wigs.
We saw Vicki and tried on a selection of styles and colours within our agreed budget.
I am very impressed, we were there for 2 hours, there was no pressure, and no trying to upsell outside our budget or sell us accessories.
They have a good range of styles, colours and prices.
We also got lots of tips on styling, care and maintenance, storage etc.
Well worth a visit.
Cannot recommend them highly enough.

I was immediately made to feel welcome by Vicki, who was very helpful, considerate and kind. She was able to make several style suggestions and was extremely patient whilst I deliberated over making a decision on what to buy. Thank you so much!

Vicky is amazing - so knowledgeable and she puts you at ease immediately. Cannot recommend highly enough. Thank you so much!

Really good customer service from Vicki and the team at Hairware. As it happens, I returned the wig I purchased but only because it didn't suit me. The help and advice I received was brilliant and I have no hesitation in recommending them as an excellent wig retailer.

Definitely recommend.
Professional, caring, patient team led by Amanda.
It’s an honour to go there.
The minute you walk into Hair to Ware you feel comfortable & confident. Everyone welcomes you with a friendly smile, which eases any anxiety you may have. As always a professional job cutting & styling your ‘New Hair.’ Thank you Maisie you are a star.

Fantastic service, items arrived super quick and with great communication. Would definitely recommend and use this company again 👍

I first came across Hairware through a friend who gave me very good feedback about them so I interacted with them in Instagram where I have a wig wearing account and I am already a loyal friend here. The feel is very much of a small company where people call you by your name and remember you and the products are high quality. I recently won a competition and they were so generous and lovely to me. I highly recommend and I will visit the store one day as we have family closeby!

I am very happy with the customer service and products I have experienced from Hairware, and have no hesitation in recommending them. My recent purchase was particularly challenging as it had to be conducted remotely because of the pandemic, but my contact(s) were very kind, patient and understanding, and we ultimately achieved success.

So easy to order and a very speedy service. My wife was very pleased with her wig, I think from memory this will be her 4th or 5th wig. She will definitely get me to order another for her when the time comes.